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INDONESIA
Journal of Business and Management
Published by Institut Teknologi Bandung
ISSN : 22523898     EISSN : 22523308     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Journal of Business and Management (JBM)is an online journal that is published three times a year. It publishes research papers that give rigorous theoretical and practical insight of business and managament. JBM aims to provide a forum for the dissemination of theory application and research in all areas of business and management, including but are not limited to marketing, business strategy, decision science and decision-making, strategic negotiation, finance, business risk, knowledge management, human capital management, technology management, entrepreneurship, and others relevant subjects. It is intended for researchers, students, business practitioners, and entrepreneurs to publish their ideas and experiences, and share their knowledge on business and management issues.
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Articles 12 Documents
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Search results for , issue "Vol 3, No 8 (2014)" : 12 Documents clear
The Assessment of Service Quality of PT Interlink Tour and Travel in Bandung Using Servqual Scale and Time Study Analysis Destiny, Tirza; Adhiutama, Akbar
Journal of Business and Management Vol 3, No 8 (2014)
Publisher : Journal of Business and Management

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Abstract

The current competition of tour and travel industry in Bandung is fierce, since currently there are more than one hundred tour and travel companies in Bandung. A lot of similar companies are engaged in the same field (i.e. the service products offered are similar). To survive in the long run and to be able compete, the key is simply to build customers’ trust and loyalty and to provide high quality service. This research focuses on the service quality of PT. Interlink Tour and Travel, investigating the gap between customer expectations and perceptions of the company’s service (i.e. known as SERVQUAL). In addition, this research also addresses the operation system of front line desk people who are in charge in directly serving the customer at PT. Interlink Tour and Travel.For this purpose, questionnaires have been designed based on SERVQUAL method (i.e. the gap between customer perceptions and expectations of the service) proposed by Parasuraman et al. (1985 and 1988). A total number of 101 regular customers from PT. Interlink Tour and Travel participated in this research. For the operation system of front line desk employees, observations based on Time Study analysis have been conducted. The findings show that all scores for perceptions were lower than the expectations scores, indicating that the service in PT. Interlink Tour and Travel did not meet the expectations of the customers. Although the perceptions score were lower, it was shown that 71% of total respondent were willing to experience the service again. This could mean that the service perceived is still in the zone of tolerance. The largest gap can be found in the tangible dimension, followed by the reliability dimension. Overall, it seems that the company needs to start focusing on the tangible dimension by developing marketing communication such as pamphlets or posters regularly and the reliability dimension as by giving precise service delivery. The findings from the time study observation suggest that the total time of each process is unstable. It is also revealed that compared to its competitor, the operation system in the front line desk at PT. Interlink Tour and Travel takes longer. There are several non-value added steps in the process that may lead to customers’ dissatisfaction. Based on this observation, the current service in front line desk is still lacking in the responsiveness dimension. If the lack in responsiveness continues, it may lead to an overall bad service quality and customers’ dissatisfaction or even loss of customers. Since customers generally want to feel valued, they want faster response.By using SERVQUAL, service quality can be understood in the perspective of the consumer. This method aims to determine whether the service needs to be fixed or the extent to which services need to be improved in the eyes of consumers. Time study analysis is useful to specifically understand to a certain extent the condition of service in the frontline desk, enriching our understanding of PT. Interlink Tour and Travel’s service quality. This study is particularly related to the responsiveness dimension, one of the service quality dimensions measured in SERVQUAL. Keywords: Service Quality, Customer Gaps, Travel Agency, Time Studies
Analysis of Organizational Culture and Leadership Style in RST Company Rosidah, Siti; Gustomo, Aurik
Journal of Business and Management Vol 3, No 8 (2014)
Publisher : Journal of Business and Management

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Abstract

Culture and leadership is one of the important elements in company life, because it can make a significant contribution to the success or failure of an organization. In every company process there is a system that is not visible, but its existence makes the company different from others. The system is the organizational culture that is a characteristic that describes the characteristics of the company, because the organizational culture has a very important meaning that is used as a tool to achieve its goals. Thus with has organizational culture of high quality it will company sustain and compete with the other new companies. This final project is to analyze the organizational culture and leadership style in RST Company. The model used to assess the organizational culture is the Organizational Culture Assessment Instrument (OCAI) by Cameron & Quinn. This model has four cultural types (clan, adhocracy, market, and hierarchy) and of the four cultural has 6 dimensions (dominant characteristic, organizational leadership, management of employee, organizational glue, strategic emphases, and criteria for success). While leadership style using transformational and transactional model and counted with frequency analysis. In collecting the data, the sample used is 33 people by distributing questionnaires. The results of this research is the dominant culture in RST Company are clan, market, and adhocracy culture that emphasizes family clan to be applied in the organization, and leadership style emphasizes transformational that prioritized .Keyword: Organizational culture, leadership style, Organizational Culture Assessment Instrument (OCAI)
Business Potential of Garam Manis Company Zonia, Veby Lin; Aldianto, Leo
Journal of Business and Management Vol 3, No 8 (2014)
Publisher : Journal of Business and Management

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Abstract

Garam Manis Company is a start-up company that created the technology that can produce industrial salt with standards industry by using electrolysis, evaporation and geomembrane. In relation to the lack of technology that could produce the industrial salt in Indonesia and the high demand for industrial salt in Indonesia, 1.8 million tons / year, there is one innovation generated by Start-up Company that is Garam Manis Company. The new technologies using electrolysis, evaporation, and geomembrane that can produce quality crystal salt products meet the quality standards of industrial salt. In starting a new business or expand a business which has been running for the first time to do an analysis of the potential of the business. The amount of funds expended to build a business and a high probability of failing to make the need for research to determine the potential to make profit from the new venture in the long run. The final project will talk about potential business of Garam Manis Company in the aspects of market, technology and finance. Then the ended by conclusions and recommendation for Garam Manis Company. As a conclusion, Garam Manis Company have potential business because based on the analysis of market size, Garam Manis Company has a vast potential market that is a total of 3,015 of textiles, washing and water treatment company in Bandung. when seen from the analysis of the financial aspects of NPV for Garam Manis Company is positive ie 2185594509> 0, then by using the assumption of interest is 20% and 21%, IRR calculation results for Garam Manis Company is 20.0017% and that means IRR> MARR (20% ), so that this project can be said to be potentially. Payback Period is based on the calculation that the author has done, Garam Manis Company wills payback in 3 years, 4 months, 24 days. From the analysis that has been done, it can be concluded that the business is being run by Garam Manis Company is potentially.Keyword: Industrial salt, imitability, complementary assets, textiles, water treatment
Estimating Company Value Considering its Future Risk Before IPO of PT Karya Internusa: A Construction Company Putri, Fawwaz Lu’ay; Wiryono, Sudarso Kaderi
Journal of Business and Management Vol 3, No 8 (2014)
Publisher : Journal of Business and Management

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Abstract

In the last decades, the development in economy of Indonesia has been growing to the better stage. This development stimulates other sector to grow together. This situation attempts the company, which operates in infrastructure to compete to be the best in its business. PT Karya Internusa is a construction company who was established in 1997 and had been expand the business to batching plant sector in 2013. PT Karya Internusa specialized in construction and architecture, excavation foundation and fabrication and installation of steel construction. PT Karya Internusa has done many projects from big companies like Pertamina, PLN, Wilmar Indonesia, Petrokimia Gresik, etc. that makes the revenue of the company that has been growing in last few years and they always want to improve it since they want to being IPO (Initial Public Offering) in next five years. But, before that the company should know what are their future risk in order to estimate how much their value and what are the action required in order to increase the company value. Qualitative Method is used to measure the risk and Discounted Free Cash Flow approach is also used to determine the company value with considering the future risk. In conclusion, the range of PT Karya Internusa’s value is IDR 220,138,861,481 to IDR 290,171,426,063. However, the company should do the risk mitigations, increase and maintain the future growth and reduce the cost of financing. It will help PT Karya Internusa to increase its value.Keywords: Value, valuation, future risk, initial public offering (IPO)
Measuring Service Quality in Warung Pasta Bandung Using Servqual Method Irsyam, Surya Ibrahim; Yudoko, Gatot
Journal of Business and Management Vol 3, No 8 (2014)
Publisher : Journal of Business and Management

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Abstract

Since 2010, the number of restaurants in Bandung has been growing. This makes the competition among restaurants potentially get more intense. Providing a good service to customers is very important for a restaurant that is in a very tight competition. Warung Pasta is one of the restaurants in Bandung that is in such competition. If Warung Pasta Bandung wants to succeed, it is necessary to provide quality service. The purpose of this research is to measure the service quality of Warung Pasta Bandung. One of the methods to measure service quality is the SERVQUAL method. There are five dimensions in SERVQUAL. With SERVQUAL method, the service quality of Warung Pasta Bandung is measured by calculating the difference between customers’ expectations and their perception (i.e. customer gap). By measuring the customer gap, it is possible to know the extent to which the customers are satisfied with the service provided by Warung Pasta Bandung. When the expectation score is higher than the perception score (i.e. negative gap), it means that the perceived service does not meet the customers’ expectations. But when the perception is higher than the expectation (i.e. positive gap), it means that the perceived service exceeds customers’ expectation. This research used survey to collect the data with the sample size of 280 respondents. Author also did pretest to 30 respondents in this research. Author used SPSS software to test the validity, reliability and also customer gap. The result shows that the gap for all dimensions is negative, indicating that the service at Warung Pasta Bandung does not seem to meet customers’ expectations.
Financial Performance Analysis on KALBE FARMA Tbk as Compared to other national and International Pharmaceutical Companies Ivan, Vincentius; Noveria, Ana
Journal of Business and Management Vol 3, No 8 (2014)
Publisher : Journal of Business and Management

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Abstract

Indonesia is a very big nation. It consists of 13,466 islands, and currently being the 4th highest populated country in the world with a population number of over 238 million people. Even until today, the human race still cannot live disease-free. We still got diseases because viruses are also evolving, like us. This has created an opportunity for pharmaceutical industry to make profit from selling drugs and medicines. There are many pharmaceutical companies in Indonesia, consisting of national and multi-national companies. Kalbe Farma, which was created in 1966, is the one with the biggest market share in the Indonesian pharmaceutical industry currently.The formulation of the problem in this research is about how good is the Kalbe Farma’s financial performance, analyzed using financial ratios of the company which calculated based on their annual report, DuPont formula, and Compound Annual Groth Rate (CAGR), then compared to other companies from the similar industry, nationally and internationally.The research is aimed at finding out the performance of Kalbe Farma Pharmaceutical Company financially, and then to compare the result with other companies which are Tempo Scan, Kimia Farma, Merck Indonesia, Darya Varia (national) and Pfizer (international).Keywords: Pharmaceutical industry, financial ratios, DuPont formula, CAGR, financial performance.
The Effect of Leadership Style to the Company Performance in PT Tera Multi Wahana, Indonesia Based on 7S Mckinsey Theory Georgio Hutabarat, Mikhael Evert; Lantu, Donald Crestofel
Journal of Business and Management Vol 3, No 8 (2014)
Publisher : Journal of Business and Management

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Abstract

- In this study, researchers analyzed about the leadership style of the leader who built that own business and has a leadership style that is unique and different from other leaders. To see how much influence the leadership style in the company of researchers using the McKinsey 7s theory where the theory can provide an assessment of the power of a leader's style and impact on the performance of the company. With the results of the analysis of PT Astra International were formed questions for PT Tera Multi Wahana. In addition to the question researchers also compared the Astra with Tera when their leaders set up a new company. From the analysis of PT Tera Multi Wahana the impact of Ramos Sihombing led a major have influence on his employees. This is seen from the view of the staff against his self and the impact of making them work in accordance with what had been determined by the company.Keywords: human resource, leadership, 7s McKinsey Theory, entrepreneurial leader,  servant leadership
Efforts of Online Business to Achieve Effectiviness with management Information System Tutupary, Sweeta Elfonsia; Aldianto, Leo
Journal of Business and Management Vol 3, No 8 (2014)
Publisher : Journal of Business and Management

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Abstract

Along with the rapid growing technological advances in many areas of life, allowing the public to enjoy the convenience that is generated by the technology. One example of technology developed at this time is in the field of information technology. Today, information systems provide the communication and analytic power that firms need for conducting trade and managing business on a global scale. Controlling the far-flung global corporation-communicating with distributors and suppliers, operating 24 hours a day in different national environments, servicing local and international reporting needs-is a major business challenge that requires powerful information system responses. To become effective and profitable participants in international markets, firms need powerful information and communication systems. Information systems are needed to optimize the flow of information and knowledge within the organization and to help management maximize the firm’s knowledge resources.This study aims to know how the online business achieves effectiveness and efficiency by using management information system. By using information system, how the online business can improve their business process. In this research, the researcher analysis several online business. Some of them already using information system and most of them are not using information system. From this online business, researcher finds some differences in their business process model. To analysis the problem of online businesses, researcher using business process model and information system to identify some aspects that affect the effectivity and efficiency of business process. This research shows thWat the online business that has been using information system can increase customer satisfaction, improved quantity and quality of information, improve operational efficiency and flexibility, improved quality of internal and external communications, improved quality of planning, and improved quality control and supervision. For the implementation,  for the online business that not using information system can be start using information system and also re-engineering business process can help the online business to be more effective. By re-engineering business process, the cycle time of the business process can be reducing so the process could be more effective.Keywords: Online business, Management Information System, Business process model, computer-based information systems.
Developing Business Strategy of Tribece Urban Market Tunggadevi, Vincya; Gustomo, Aurik
Journal of Business and Management Vol 3, No 8 (2014)
Publisher : Journal of Business and Management

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Abstract

TriBeCa Urban Retreat is one of a beauty salon  that located in the heart of Bandung. The problem in TriBeCa Urban Retreat is in capturing larger market to increasing sales growth, which is the unpreparedness in capturing larger market while the competitors are increasing agressively. The internal problem in human resource, also may cause declining the standard quality of TriBeCa. The purpose of this research is to develop the business strategy to analyze the company ability to compete and help the business to grow, which supported by the functional strategy in resolving the business internal problem. This research uses Porter’s generic competitive to determine the most suitable competitive strategies for TriBeCa Urban Retreat.. To support the business strategy, the functional strategy is more focused on marketing strategy and Human Resource (HR) strategy. The primary data for this research was obtained by interviewing the owner of TriBeCa and also some of the customers by using convenience sampling, to define the business focus of TriBeCa, by adapting from SERVQUAL dimension.The result of this analysis, TriBeCa can be the product leader to capture the larger market and increase the sales growth. Based on characteristic of Porter’s Generic Competitive Strategy, the differentiation focus strategy is the most suitable and feasible for TriBeCa Urban Retreat. Horizontal integration, in opening another branch not necessarily needed because the existing place still capable in handling the expected number of customers.Keywords : TriBeCa Urban Retreat, Salon Industry, Business development, Strategic Development, Porter’s Generic Competitive Strategy
Tobin's Q and Market Bubble Phenomenon in Indonesia Property Sector in 2011-2013 Farrosi, Faishal Ahmad; Nugroho, Anggoro Budi
Journal of Business and Management Vol 3, No 8 (2014)
Publisher : Journal of Business and Management

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Abstract

Property has been one of the most interesting subject for investment since people believe that the prices of property won’t fall, but that kind of expectation can lead to irrational exuberance which can trigger bubble condition. Many media issued that Indonesia has shown the sign of bubble in property sectors, but is there really a bubble in the property or is it because the demand that is higher than the supply. The method that is chosen to analyze this research is valuing the 4 most liquid stocks in property sector using discounted cashflow valuation and then compares it with the market value. The result then analyzed using paired sample t-test to see whether there is significant difference between the market value and book value. The result shows that there is no significant difference between the market value and book value of property sectors which mean there hasn’t been any bubble sign in the property market. The increase or property prices aren’t caused by the speculation of the investors but it is supported by a massive amount of demands that excess the supply of housing in Indonesia. Even though there is no bubble sign in the property sector, there is a company that has a significant difference between market value and book value with the market value is bigger than the book value. It means that the company has shown a bubble sign which can be dangerous for investor if someday the bubble burst and make the stock price fall. Indonesia as a developing country shows that its fundamental economy condition is still good with no sign of bubble in the property sectors which is safe for investors and home buyers to buy property since the prospect for the future is good since the demand is double than the supply. Keywords Property, valuation, paired t-test, investment, stocks, bubble

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