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INDONESIA
Journal of Business and Management
Published by Institut Teknologi Bandung
ISSN : 22523898     EISSN : 22523308     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Journal of Business and Management (JBM)is an online journal that is published three times a year. It publishes research papers that give rigorous theoretical and practical insight of business and managament. JBM aims to provide a forum for the dissemination of theory application and research in all areas of business and management, including but are not limited to marketing, business strategy, decision science and decision-making, strategic negotiation, finance, business risk, knowledge management, human capital management, technology management, entrepreneurship, and others relevant subjects. It is intended for researchers, students, business practitioners, and entrepreneurs to publish their ideas and experiences, and share their knowledge on business and management issues.
Arjuna Subject : -
Articles 88 Documents
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Search results for , issue "Vol 7, No 3 (2018)" : 88 Documents clear
ANALYSIS OF THE ORGANIZATIONAL CULTURE DIMENSIONS IN THE INDONESIAN ANTI-CORRUPTION AGENCY: A CASE STUDY OF KOMISI PEMBERANTASAN KORUPSI William, Joshua; Hendarman, Achmad Fajar
Journal of Business and Management Vol 7, No 3 (2018)
Publisher : Journal of Business and Management

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Abstract. KPK was founded as an independent agency that has the power to both investigate and prosecute cases that involve law enforcement personnel or public officials. Because KPK was established out of the lack of public trust in the existing law enforcement agencies, it is important to keep this new agency free from the malpractice that is rampant in the nation’s civil service system. The need to establish an organizational culture that is based on integrity became critical to ensure that the officers could reject any undue influences and the attempt to clean up the bureaucracy could be made. The study sought to develop a conceptual framework of organizational culture in the law enforcement agencies by identifying the dimensions of the organizational culture in KPK. The methodology used in this study is the qualitative approach with semi-structured interview. The study utilized the data from interviews transcripts to determine the dimensions of the organizational culture of KPK as an anti-corruption agency. The organizational culture dimensions could be developed into research instrument and used by KPK to assess the impact that an organizational culture might have to the staff attitudes, behavior, and performance. Keywords:  Anti-Corruption Agency, KPK, Organizational Culture, Qualitative Study 
UNDERSTANDING DIVERSITY IN SBM ITB : A COMMUNICATION STYLE APPROACH Kautsar, Barikh Bill; Pratama, Andika Putra
Journal of Business and Management Vol 7, No 3 (2018)
Publisher : Journal of Business and Management

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Abstract. An educational institution consists of a variety of individuals with different backgrounds. The number of backgrounds will affect the environment of an institution. One aspect that shapes an environment is a style of communication. Communication style is a characteristic of communication by an individual to communicate with other individuals. The number of individuals results in communication styles diversity. Communication style which occured in an institution can help to figure what type of people exist in the institution, and what the environment is like. Therefore, a communication style analysis of an institution is quite important to know the environment of an institution. In this study, the author aims to find out the communication style that is most dominant in the SBM ITB environment and how the difference is between one style of communication with each other. SBM ITB is a business school inside the Bandung Institute of Technology (ITB) which is one of the best business school in Indonesia. The author uses survey method by filling out the "P Case" questionnaire total of 129 individuals in participated in this research. There are 93 lecturers and 72 staff as the population of SBM ITB. The sample size of this research defined using the Slovin’s formula. The respondents of this research are lecturers and staff. They are selected by the author because they represent the organizational value of SBM ITB. The results found by the author are that the most dominant communication style is the Idea Style and the least dominant is People Style. The author advises that in dealing with the SBM ITB environment, several adaptations are needed to fit and to balance the communication style within SBM ITB environment.Key words: Communication Style, Communication Diversity, Educational Institution, Business School, SBM ITB
THE RELATIONSHIP OF CORPORATE SOCIAL RESPONSIBILITY AND EMPLOYEE ENGAGEMENT CASE STUDY: PT KERETA API INDONESIA (PERSERO) Kusumawardani, Diana; Wisesa, Anggara
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract.Doing good or just being seen doing well is important for company these past few years. That makes corporate social responsibility as an important thing for company to create a balance between the interest of shareholders and stakeholders. In particular, corporate social responsibility is most effective when employees are actual enactors with the company acting as an enabler. It also can increase the employee engagement. Employee engagement is a concept that is judged to govern volunteer employee efforts, which means when employee have choices, they will go further for the benefit of their organization. Company reputation is one of the employee engagement drivers. Employee as the internal stakeholders has important role. Their perception on company reputation is quite important for the company reputation. Meanwhile, corporate social responsibility related with company reputation. PT Kereta Api Indonesia (Persero) is one of Stated Owned Enterprise of Indonesia which is growing rapidly in recent years. PT Kereta Api Indonesia (Persero) as SOE runs the corporate social responsibility activity. However, the corporate social responsibility activity is only for external parties. This research objective is to find the relationship of corporate social responsibility and employee engagement, the relationship of corporate social responsibility and employees’ perception on corporate social responsibility, and also the relationship of employees’ perception on corporate social responsibility on employee engagement. This research uses the quantitative approach with the number of samples 132 employees of PT Kereta Api Indonesia (Persero). Then the author uses the Structural Equation Modeling to analyze the data which shows that there is no influence of corporate social responsibility on employee engagement in PT Kereta Api Indonesia (Persero) and also there is no influence of corporate social responsibility on employee’ perception on corporate social responsibility. However there is positive influence of employee perception on corporate social responsibility on employee engagement. This research addressed to PT Kereta Api Indonesia (Persero) in order to increase the rate of employee engagement in the company and maximize the benefit of corporate social responsibility for human resource aspect.Keywords: corporate social responsibility, employee engagement, employee perception of corporate social responsibility 
IDENTIFYING REASON TO FOLLOW OR UN-FOLLOW FOODBLOGGER REASON USING SEMI-STRUCTURED INTERVIEW Iwantoro, Kimberly; Iskandar, Budi Permadi
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract. As Instagram platform explodes with influencer, food also becoming an unexpected battlefield, and resulted in rising up the number of food blogger. People can find food blogger from any source. There are several factors that will affect the following and un-following decision, which are foodblogger’s ‘attractiveness’, ‘trustworthiness’, and‘expertise’ as mentioned in the Source Credibility Model. This research used qualitative approach using semistructured interview. The highlight data also used quantitative approach by using online questionnaire to support the data by getting the average in each question. For the online questionnaire, data is collected from 100 respondents. Instagram feature contributes to the most used source in finding foodblogger compared to Internet source and referral. The more frequent high quality (photograph and review) posts, the lower unfollowing possibility. Mixed content with some stories outside food area, show person behind the account, tell the honest and same taste review compared to the actual condition, experienced in trying food, travelling and review the food outside Indonesia leads people to follow, while the unreliable one who tells review different compared to the actual condition leads people to unfollow. The more advertisements posted, the higher possibility of unfollowing. For the gender preferences, there’s no significant difference.Keyword: Follow, Foodblogger, Instagram, Source Credibility Model, Step, Un-follow 
ANALYSING THE DETERMINANTS OF ARREARS RATE IN SHARIA MICROFINANCE: CASE STUDY OF BAITUT TAMWIL TAMZIS Ar Rasyid, Muammar Farras; Faturohman, Taufik
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract. This research has purpose to determine is there any statistically significant relationship between some factors of financing (plafon, tenor, main installment, purpose of financing, installment pattern, domain) and arrears rate. The methods used is multi-linear regression and logistic regression. This research uses two methods because the dependent variable could interpreted into two ways, which are continuous and binary. The data used is secondary data from Baitut Tamwil Tamzis database. The data used is financing data that has maximum plafon on Rp10,000,000.00. It consist of independent variable: plafon, tenor, and main installment, domain, purpose of financing, installment pattern. For the dependent variable used is the arrears. The ar rears is categorized into four risk index categories. After performed the multi-linear regression, the variables that have statistically significant relationship are productive financing, Cijerah, and monthly pattern, and after performed the logistic regression, there is one more variable that has statistically significant relationship, which is main installment.Keywords: Arrears, Baitut Tamwil, Determinants, multi-linear regression, logistic regressionz
THE INFLUENCE OF STUDENT EXPERIENCE TOWARD STUDENT SATISFACTION: IN CASE OF SBM ITB Dewi, Laras Anjarsari; Iskandar, Budi Permadi
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract. As globalization rise the competitions of education field become quiet competitive. The improvement of the learning program always becomes a competition between university and institution. Where student satisfaction commonly used to evaluate the service program in higher education. The evaluation later will be used to develop their program. As the program is designed there are several aspects that need to be considered. One of them is quality assurance. The quality assurance is applied on the learning design that later become part of student experience. The objective of this research is to measure the influence of student experience toward student satisfaction.The data collected using questionnaire. The sample method used in this research is random sampling method and Slovin’s formula to calculate the amount of sample need. As the result 296 data of respondent is collected, the data then analyzed using classical assumption and simple linear regression. To measure the influence of independent variables (student experience measured by quality assurance attribute) to the dependent variable (student satisfaction).The result shown that student satisfaction is 30.8% influenced by the student experience. Furthermore, each of quality assurance attribute has positive relationship with the student satisfaction. This study also finds that the designed grading policy has big influence toward the student satisfaction and also the only attribute that can influence other three attribute. This finding can be a reason for SBM ITB to give more attention on designing quality assurance in order to increase the student satisfaction.Keyword: Education, Student experience, Student satisfaction, Quality assurance, Quantitative research.
BRAND AUDIT: A CASE STUDY OF BANGO Subekti, Muhammad Raka Rio Imam; Belgiawan, Prawira Fajarindra
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract.Bango is a soy sauce company originated in Indonesia. Bango was established in 1928. Bango through Unilever Internship Program website has mentioned that they are currently searching for ideas in order to penetrate the millennial generations. This issue is related with Keller’s brand equity measurement goals which is to manage brand overtime. The researcher focused on the brand audit which is the first step of brand equity measurement. A brand audit of Bango’s sweet soy sauce is required to identify the brand associations then have improvement recommendation for Bango. Brand Audit in this research uses brand inventory and brand exploratory. Based on the findings and the analysis from brand audit analysis through brand dynamics and X-SBM, the recommendation is to gain trustworthiness by creating a two way communication with fast response, and also an narrative advertisement showing how trustworthy is Unilever and Bango. Maximizing the usage of Social Media as Bango and utilize to the maximum efforts in order to reach the millennial, because based on the findings by Pew Research Center, millennial tend to use social media. Create an advertisement in YouTube with an easy to understand and meaningful advertisement Keywords: bango, brand audit,  brand exploratory, brand inventory, sweet soy sauce
MEASURING CUSTOMER GAP IN GEROBAK BETAWI TAMAN RATU, JAKARTA BARAT Wiranata, David Anugrah; Suharto, Yulianto
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract. Gerobak Betawi Taman Ratu as one of the 4 branches of Gerobak Betawi restaurant. Is a restaurant that specialized in serving Indonesia ethnic food. With the increasing number of restaurants that specialized in the same type of food, Gerobak Betawi feels they need to have an advantage that will make them stand out from their competitor. This research use SERVQUAL method for measuring the service quality of Gerobak Betawi Taman Ratu. It is presented in the questionnaire survey which is a qualitative method. The paper will be focusing on service quality and customer gap. Based on the study, it shows that not all of the dimensions are negative. Two out of five dimensions got positive gap. Gerobak Betawi need to improve their service quality by prioritizing the dimension with the negative gap. And the service quality is still in the zone of tolerance of their customer. From the result of the study there are some recommendation that could be made. The recommendation will be some things that they could do differently or new thing they need to implement in their restaurant. This study will help them to know better their current service quality from the perspective of their customer.Keywords: customer gap, restaurant, service quality, SERVQUAL, zone of tolerance
EXPLORING ENGAGEMENT COMPONENTS IN STUDENT’S UNION CASE STUDY: KMM-ITB Priyagung, Ahmad; Ghazali, Achmad
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract.Engagement is a desirable condition found to be useful in many types of organization both for the organization itself and for the employees. Engaged workers tend to perform better both at the level of individual and organizational. Organizations who nurture and manage engagement, have the possibility to have “happier” employees who performs better, which makes engagement be a possible source of competitive advantage among organizations. Nowadays, engagement is tightly linked with business-based organizations. However, any type of organization need its worker to perform better. Making organizations, who could not motivate their workers with incentive or financial rewards, find creative practices in keeping their employee engaged. Coming from a business and management student, Keluarga Mahasiswa Manajemen (KMM) of Institut Teknologi Bandung is a student union who does not puts profit as its main goal. Having to keep being organized and existed with limitations that KMM have, there are still members who voluntarily worked for KMM. Thus, KMM may have unique insights on managing engagement through its components.This study aims to explore engagement components in the case of KMM-ITB by using JD-R Model as a reference in defining the components of engagement. The purpose of this study is to provide insights of how engagement components contributes in forming engagement in the case of KMM-ITB.Result of this study shown that 4 components belong to Job Demands and 3 components belong to Job Resources (A and B). This study shows that the interaction between Job Demands and newly classified Job Resources A would result in the member’s decision to be active or not. Whereas the member’s decision to be engaged or not is more likely to happen in the exposure of Job Resources BKeywords: Engagement, JD-R Model, Non-profit Organization, Organizational Development, Student’s Union.
CONDUCTING JOB ANALYSIS IN KSP TRI GUNA MULYA TO IMPROVE EMPLOYEE PERFORMANCE Widiarini, I Gusti Ayu Diah; Putranto, Nur Arief Rahmatsyah
Journal of Business and Management Vol 7, No 3 (2018)
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Abstract. As  one  of  the  cooperative that  can  support the  financial inclusion, KSP  Tri  GunaMulya should  have  a  good management team in managing the financial and sustainability of the cooperative’s performance. However, the result of interview that had been conducted on employee of KSP Tri GunaMulya show that there is less conscientious during work because of mixing job between employee. Therefore, this research is conducted to increase the employee performance in KSP Tri GunaMulya with help them to understand the duties and responsibility that need to be done. This can be done through conducting job analysis, since there is unclear job analysis that could make the employee confused about their duties. The current job that had be done in KSP Tri Guna Mulya was compared with the result of job analysis and it show that there are some positions that have overlapping. With the new job analysis, it could be improve performance and reduce the less conscientious of the employee toward their duties and responsibility. This result may not be able to be used to other cooperative. However, the method are still can be used to design a clear job list for employee.  Keyword:Job Analysis, Job Description, Job Specification, Employee Performance

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