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INDONESIA
The Indonesian Journal of Business Administration
Published by Institut Teknologi Bandung
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
The Indonesia Journal of Business Administration(IJBA) is a business journal that bridges the gap between business research and practice, evaluating and reporting on new research to help readers identify and understand significant trends in their fields. The IJBA seeks to publish papers relating to business, broadly defined. It publishes articles that address both theoretical and practical issues in the broad areas of Business Strategy and Marketing, People and Knowledge Management, Entrepreneurship and Technology Management, Decision Making and Strategic Negotiation, Operation and Performance Management, and Business Risk and Finance.Contributing academicians and researchers are encouraged to address a variety of concerns relating to all areas of business. We also encourage students to use an interdisciplinary approach to analyzing a topic, which often yields interesting and novel papers. The published articles provide valuable insight into matters of broad intellectual and practical concern to academicians and business professionals. The Journalis published three times a year: in April, July and October. The journal is mainly an outlet of MBA ITB students to publish their final project works, although it also accepts articles written by students at masters level from other institutions. A published paper is an honor that will be unambiguously beneficial for professional and academic careers, especially for those who want to attend graduate/professional schools. This means that papers written in relations to Accounting, Economics, Finance, Marketing, Management, Operations Management, Information Systems, Business Law, Corporate Ethics, and Public Policy all qualify for submission. Information on the journal format can be found in the journal's website. The number of pages must be at 10 pages. After published, the journal article will be available electronically at the journal's website. Print ISSN: 2252-3464; Online ISSN: 2252-9284
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Search results for , issue "Vol 5, No 1 (2016)" : 42 Documents clear
Proposed Performance Management System Design Using IPMS (Integrated Performance Management System) Framework at PT Kereta Api Indonesia (Persero) Ravenska, Nanda; Wibisono, Dermawan
The Indonesian Journal of Business Administration Vol 5, No 1 (2016)
Publisher : The Indonesian Journal of Business Administration

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Abstract - PT Oranyeprima or hereinafter referred to company is the state-owned company that provides and manages railway transportation service. The company's goal is to implement and support government policies and programs in the field of economy and national development, by providing high quality and competitive goods and services. Therefore, to assist the achievement of national economic growth, then the company needs to manage its performance by producing a good service to contribute in increasing state revenues, and also be able to compete domestically and internationally. Currently, the performance management system implementation at PT Oranyeprima uses KPKU and Balanced Scorecard frameworks. The implementations of both methods are not effective and not fully implemented by the employees. Most employees do not understand the performance management system, and do not get the essence from the performance management system implementation. This study aims to provide the proposed performance management system design of PT Oranyeprima. PT Oranyeprima focus on meeting customer service according to the company's vision is to be the best railway service provider focusing on customer service and meeting stakeholder expectations. Mission of the company is undertaking the best business practices to create higher added value for the stakeholders. IPMS (Integrated Performance Management System) method was chosen as a performance management framework to be designed at PT Oranyeprima, because IPMS has focus successes in accordance with the vision, mission and objectives of the company which is the integration between aspects of financial and non-financial. IPMS is believed to be easily understood by the employees in the company. The author designed the performance indicators for the company based on three perspectives within IPMS namely: organizational result, internal processes, and resources capabilities. The performance indicators adjusted to the company's strategy in 2015. The performance indicators generated are related to profitability, customer, government and society, welfare and productivity of employees, operation processes, marketing, infrastructure, innovation and technological development. By implementing the performance management system using IPMS, the employees will more easily understand and motivated to implement the performance management system. In addition, the company will obtain a picture of the achievement of the company to date, and also the company can make continuous improvement and achieve the excellence performance. Keywords: IPMS, integrated performance management system, performance management system, railway industry, state-owned enterprise
The improvements of warehouse management and production process at cv. Purezento Lita Grace Hadyiswanto, Claudya; F. Firman, Aries
The Indonesian Journal of Business Administration Vol 5, No 1 (2016)
Publisher : The Indonesian Journal of Business Administration

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Abstract - It is no doubt that creative industry is the wheel for Indonesia’s economic future. However, despite the government support and growth in the creative industry, companies must be able to keep up with the market dynamics. Purezento, as one of the growing companies in the industry, faces a few challenges in this. Purezento encounters problems in its production process and warehouse management. The biggest challenge is the warehouse management where out-of-stock and overstock are the norms in its daily operations. On top of that, the company cannot manage its employees well which is reflected in the productivity level fluctuation. Qualitative research method was used in this paper in order to discover and solve the real problems that hinder Purezento’s production process and warehouse management. The inexistence of knowledge codification is the reason behind Purezento’s problems. The employees do have knowledge but they do not know how to put it in an accessible media. Furthermore, Purezento also employs networked culture and does not have written documents for its rules and regulation that give rise to poor employee engagement. The research gives some recommendations to the company regarding its inventory and workforce management. It suggests the company has 139 lumbers and 213 lumbers for its minimum and maximum standard, respectively. It is also shown that if Purezento can maximize its human resources, the company can save minimum Rp. 210.000,- for the raw material per months and it will be able to avoid Rp. 29.520.000 potential loss the least from its production.                Keywords: Qualitative Research, Production Process, Warehouse Management, Knowledge Management,   Corporate Culture.
Formulated Human Resource Planning for PT. Marktel in order to Fulfilling Industrial Growth Opportunity Putridwini Kamal, Livani; Crestofel Lantu, Donald
The Indonesian Journal of Business Administration Vol 5, No 1 (2016)
Publisher : The Indonesian Journal of Business Administration

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Abstract - Infrastructure development is an important aspect to accelerate the development process of a country. Infrastructure is also very important as a driver of economic growth, one of the construction sector. According Yusid Toyib as a Direktur Jenderal Bina Konstruksi Kementerian Pekerjaan Umum dan Perumahan Rakyat (Kempupera), Indonesian construction sector growth is always higher in the amount of 6.97% of the economic growth which has only 5.02%. In 2014, the government allocated more than Rp.118 trillion for the construction of housing sector, road maintenance, traffic lights, and bridges, sanitation and environmental management as well as for the development of water resources. Also in 2014, Indonesian Development of Economic and Finance (INDEF) Ahmad Erani Yustika, explained that Sumatera has the highest percentage for the road construction infrastructure by 29.4%. Based on explanation above, it becomes a great opportunity for PT. Marktel to expand its market because of construction projects including construction traffic lights, will be widely published by the government. So Marktel decided to open new branch office in Medan for more focus to reach Sumatera market. However, PT. Marktel need to keep doing an internal analysis, especially in preparing for the opening of new branch office in Medan. Analyzed it using McKinsey 7S such as strategy, structure, system, shared values, style, staff, and skill. Until the problems are found on each aspect. Problem from the aspect of the strategy is not a strategy that is integrated with the company's goals. Problem from structural aspects, namely the absence of a second layer level manager or head. Problem from the aspect of the system is no system information for each activity in the company. Problem from style aspect is the absence of a successor. Problem from staff aspect is no human resource planning. The last, problem from skill aspect which is no good in recruitment process. Results from analysis using 7S McKinsey, useful also to overcome the causes of the above problems. And the results of the analysis showed that PT. Marktel need a human resource planning. Among these are getting forecasting needs for new branch office 2015-2017, which determines the best source of external recruitment to be used, the promotion, to prepare candidates for a successor. For PT. Marktel with human resource planning is expected to be able to compensate for the increasing demands of that industry. Keyword: Recruitment, Promotion, Succession Planning, Human Resource Planning
Real estate marketing plan for pt mahika tirta Wibowo, Sumintong; Fachira, Ira
The Indonesian Journal of Business Administration Vol 5, No 1 (2016)
Publisher : The Indonesian Journal of Business Administration

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Abstract - PT Mahika Tirta as a new comer in developer real estate business wants to take opportunity in backlog of house issue.  At this stage company already have lands and through permit and permission process, the block plan already approved, already get bank support and building process in progress. One problem that appears now is this company not have clear marketing plan yet to success selling all the houses. To create impact full marketing plan the company first need to know is their customer behavior through information what customer consider most and from what communication channel customer get information about houses most. To deal with these issues analyzed both external and internal using PESTEL, Porter Five Forces, Competitor Analysis, Marketing Strategy and 7Ps Marketing Strategy Mix which generate SWOT items. To strengthen the analysis researcher also spread questioners to 200 target customers. The proposed marketing plan for Mahika Tirta has been made based on that analysis result. Marketing plan consist of four aspects which are three aspects (Product, Price and Promotion) describe resume of customer’s most consideration and one aspect which is Place describe communication channel that customer use most.  With all that aspect the researcher expects company can have a guide line to run impact full marketing plan and can deliver it to their target customer through effective and efficient communication channel. The most of all, the researcher also expect this marketing plan also can overcome company’s weakness and threat.  Keywords: Developer real estate, Marketing Plan, SWOT, 7Ps Marketing Strategy Mix
The impact of good corporate governance implementation and fundamental factors on company’s market performance (a study of listed companies in indonesia stock exchange in 2010-2013) Dwijayanti, Mita; Soekarno, Subiakto
The Indonesian Journal of Business Administration Vol 5, No 1 (2016)
Publisher : The Indonesian Journal of Business Administration

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Abstract -  GCG implementation was believed will help companies and countries which were in a cricis condition rising towards to a better conditions, competitive and restore the investor confidences. Therefore, the improvement of GCG implementation in Indonesia, especially for Publicly Listed Companies became main priority because it was one of the companies’ key to successful growth as well as giving long term benefits for the companies to win the bussiness competition. Many efforts were made to improve awareness of all parties about the importance of GCG implementation in Indonesia, as well as IDX which always try to improve GCG implementation of Listed Companies.This research was done to find out the impact of GCG implementation to the market performance of the companies which listed in IDX. GCG implementation will be proxied by the value of Corporate Governance Perception Index (CGPI). While company’s market performance will be proxied by PBV ratio. Besides, this research also try to find out the impact of fundamental factors, such as ROE, ROA, DER, growth and firm size to PBV. It was done to know what should be done by IDX to improve GCG implementation of the Listed Companies. This research uses multiple regression model in SPSS to test the correlation of GCG implementation, fundamental factors and company’s market performance. The samples are companies which listed in IDX from 2010-2013, have complete financial datas, and have CGPI value which released by The Indonesia Institute of Corporate Governance (IICG) from 2010-2013. The result shows that only ROE and DER variables which have significant impact to PBV at the level of significance (α) 10%. While CGPI, ROA, growth and firm size variables do not have significant impact to PBV. Those  results show that the benefit of GCG implementation to create added value to the stakeholders is still can be reflected well yet in Indonesia because of the variation of the GCG implementation that caused by the lack of strict legal rules regarding to the GCG implementation and also lack of awareness about the need of GCG implementation. Hence, IDX as one of the regulator in Indonesian Capital Market is expected to have a strict rule regarding to GCG implementation of Listed Companies and able to improve the awareness of Listed Companies, investors, and all parties in Indonesian Capital Market about the importance of GCG implementation through educational programs, seminars, and the other forms of coaching as well as incentive and reward programs. The budget to implement those plans could use budget of routine activities as well as budget specialized for workshop or seminar activities in IDX. Keywords: Good Corporate Governance (GCG), Corporate Governance Perception Index (CGPI), ROE, DER, Multiple Regression , Bursa Efek Indonesia (IDX).
Proposed business strategy and development for lookwaxy in order to gain competitive advantage Kirana Putri, Astari; Hamsal, Mohammad
The Indonesian Journal of Business Administration Vol 5, No 1 (2016)
Publisher : The Indonesian Journal of Business Administration

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Abstract – Lookwaxy is premium shoe laundry service that has been established since May 2015. As a growing business concept nowadays and big potential market, Lookwaxy should have positive growth whilst their position as first mover in South Tangerang area. However the sales not show a significant growth. The entrance of several established competitors, plenty numbers of conventional laundry service which also offer shoe laundry and the nature of the business which doesn’t need specific capabilities, also moderately costly to imitate threaten the position of Lookwaxy in the market of potential new entrants. In order to compete in the competitive market, Lookwaxy should find and gain their competitive advantage. To gain a competitive advantage, the analysis was needed to describe the strategy and the right business model. In analyzing; qualitative methods used to interview the BOD of Lookwaxy and questionnaire to 156 respondents in South Tangerang, secondary data from books, literatures and other sources from the internet. Formulating strategies started by conduct external and internal assessment using PEST analysis, Porter’s Five Forces, Competitor mapping, Value Chain, and VRIO framework. This assessment will generate SWOT analysis that describes Lookwaxy’s condition. All the information then used to formulate the alternative strategies using TOWS matrix. Porter’s generic model also used to see company current position and proposed strategy. Furthermore, the development of a Business Model Canvas and new business strategy for the company were generated. All the strategy and business development models will be used in the implementation of the plan to assist and provide Lookwaxy solution to solve the problems. The implementation plan involves various things like; enhance service excellence value, adding service specialization in leather shoes service and product, offer delivery service, open new branch or drop off counter, boost event marketing and sales promotion program both in offline and online media (Instagram), as well as increase organizational capabilities in R&D. Keywords: Business Strategy, Business Model Canvass
The Improvement of Service Quality Using Importance Performance Analysis case Study PDAM Cianjur Taufiq Dwi Jatmika, Rahmat; Febriansyah, Hary
The Indonesian Journal of Business Administration Vol 5, No 1 (2016)
Publisher : The Indonesian Journal of Business Administration

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Abstract - The development of the business more rapidly and is very competitive give an impact to the company to give the best quality to the customers. Customers can have a considerable influence on the performance of the company. The company's interaction with customer not only exchange products and services only. Complaints and comment from the customers can provide feedback that is positive for the company. Some customers have a higher expectation of the quality of services rendered by the company. Given these interrelationships, the quality of the products and services provided by the company will increase. Therefore, the purpose of this study was to determine the level of customer satisfaction with the quality of service provided by PDAM Cianjur. In this study, research performed using SERVQUAL method, where there is gap between performance and importance to measure the level of customer satisfaction on the quality of services rendered by the company. IPA Matrix is used to determine the results of the SERVQUAL that indicates part of the quality of services must be improved in order to give satisfaction to the customer. Based on the analysis of SERVQUAL are five problems that occur. Based on internal and external conditions, taps has made improvements without notice from the customer's perspective. The performance generated by PDAM is still lacking in terms of the company's facilities, the availability of information, the availability and readiness of service, and technology used to facilitate the customers. Keywords: Customer satisfaction, the quality of service, SERVQUAL, IPA Matrix
Strategy formulation of ip radio product at fr telco facing hypercompetitive business environment in asia pacific Magdalena Fenny P, Maria; Toha, Mohammad
The Indonesian Journal of Business Administration Vol 5, No 1 (2016)
Publisher : The Indonesian Journal of Business Administration

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Abstract - FR Telco is a telecommunication device supplier based in France. Currently FR Telco face a very tight competition in the industry, particularly with supplier from China. For IP Radio product, specifically in Asia, FR Telco inability to compete due to premium price of FR Telco equipment compared to market price and long delivery lead time. To solve this problem, FR Telco has taken several steps. One of it is by having an integration with other supplier. This is done in order to leverage product portfolio of both companies to offer a flexibility in difining the strategy. In addition to that, the integration will strengthen FR Telco financial statement to acquire other suppliers to expand its technology portfolio. Proposed solution to resolve delivery lead time issue is through centroid methodology. With this methodology FR Telco will be able to locate the right location for manufacture and distribution center for Asia market. Thus, FR Telco will be able to optimize transportation cost and expedite delivery time. This recommended solution is expected can disrupt the high intense competition by providing more competitive price and increase speed of delivery product of FR Telco. Keywords :  competition, low price, delivery time, disrupt the competition
Application of demand-driven km at pt. Jawasoft Rusmana Adi, Rajendra; Hidayat Tjakraatmadja, Jann
The Indonesian Journal of Business Administration Vol 5, No 1 (2016)
Publisher : The Indonesian Journal of Business Administration

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Abstract— Software development is an industry in which the output of workers depends to a large extent from their knowledge. With no experience in knowledge management programs, PT Jawasoft has suffered problems with unbalanced developer performance, loss of knowledge due to staff turnover, and inconsistent application of best practices. To ensure maximum effectiveness of the KM program while being resource efficient, Talisayon’s (2014) Demand-driven KM framework is chosen amongst other KM frameworks such as Jarrar (2002) and Wiig (1999). In this framework, it is essential to find out what the knowledge needs of the organization is because it will determine what initiatives to execute. This question was answered using qualitative methods: one-on-one interviews with each software developer, coding of the transcript in accordance with a conceptual framework of the software development process, building a conceptually clustered matrix of the responses, and finally ordering the issue types by most frequently mentioned. From the analysis 13 issues were identified with the top 3 issues being incomplete requirements at the start of the task, requirements not communicated clearly to the developer, and unfamiliarity with the business logic of the application. These 3 issues were analyzed using a people, process, and technology approach and also Talisayon’s generic types of needed knowledge. As the result of the analysis 4 main initiatives are suggested: recruitment of a dedicated business analyst, holding regular feature meetings with clients, holding an after-action review after each problematic task, and regular addition of knowledge asset into a central repository. Keywords: Knowledge management, demand-driven KM, software development
Risk management model in sharia pawnbroking business solusi emas syariah pt bank danamon tbk. Ardiansyah, Dhany; R. Jayaprawira, Acep
The Indonesian Journal of Business Administration Vol 5, No 1 (2016)
Publisher : The Indonesian Journal of Business Administration

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Abstract - In the Indonesian banking business, pawnbroking is one of the most prospecting financing business that  has not been touched by conventional bank, and it is only sharia banking that may run this pawnbroking business. Under sharia principle, the agreement / akad has been ruled by National Sharia Council (Dewan Syariah Nasional) where the basis of transaction is through Akad Rahn & Qardh, however, accepted pawn collateral is limited to gold only. For period 2010 to 2014, majority of sharia banks have run pawnbroking business, such as Bank Syariah Mandiri, BRI Syariah, BNI Syariah, BTPN Syariah, BJB Syariah, CIMB Niaga Syariah, dan Danamon Syariah. Nevertheless, risk management of pawnbroking business is not easy, where the potential risks always happen and occur, not only those small amount of risks with high frequencies, but also low frequency with significant financial impact, or even high amount of potential risks with high frequencies. With respect to the complexity of risk management and the slow business performance and achievement, majority of the above sharia banks’ managements have decided to stop the product and no more selling to its customers. The “stop-pawn product” decision had happened during 2013-2014. Bank Danamon Syariah’s management has decided to totally stop selling pawn product as per 15 April 2015. This research is solely purposed for exploration and management of the risks spread out in the pawnbroking process flow, and those are analyzed based on Basel 2 Accord and Peraturan Bank Indonesia related to risk management, and creating the most effective and efficient risk management model for pawnbroking. The choice of Bank Danamon Syariah as the research base because of this bank is the only sharia bank window who has opened 150 branches whose services are uniqely focused on sharia pawnbroking, and operated since 2010 until 15 April 2015.  Keywords: sharia 7 key pawnbroking process, risk management model, risk identification, risk level, risk mapping, risk mitigation.  

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