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Mega Asri Zona
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megaasrizona@fe.unp.ac.id
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+6281374556239
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omiss@fe.unp.ac.id
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Department of Management, Faculty of Economics, Universitas Negeri Padang (UNP) Jl. Prof. Dr. Hamka Air Tawar, Padang Utara, Padang- West Sumatera-Indonesia (25131) Email: omiss@fe.unp.ac.id, cc: omiss.feunp@gmail.com Homepage: http://jkmosi.ppj.unp.ac.id/index.php/omiss
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Operations Management and Information System Studies
Published by Universitas Negeri Padang
ISSN : 27984486     EISSN : 27984478     DOI : https://doi.org/10.24036/omiss
Core Subject : Science,
Decision Sciences, Operations Research & Management
The aim of this journal is to publish articles dedicated to the latest outstanding developments in the fields of operations management and information system studies. This journal encompasses operational management and information systems, business decisions, processes, and activities within the actual business setting.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Sistem Informasi Menejemen
Articles 6 Documents
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Search results for , issue "Vol. 2 No. 1 (2022): Operations Management and Information System Studies" : 6 Documents clear
Analysis of queuing system to improve service quality in the banking sector Fina Oktafiani; Rahmiati
Operations Management and Information System Studies Vol. 2 No. 1 (2022): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/omiss.v2i1.47

Abstract

Queues are one of the problems that are always faced by a bank. The Bank must be able to provide good, fast, and precise service so that customers don’t have to wait too long. Queues occur because the level of customer arrival is greater than the level of service provided. This research was conducted at Bank 9 Jambi Branch of Bangko for five days of observation at 08.00-16.00 IWT. The purpose of this study is to analyze the performance of the queuing system used by Bank 9 Jambi Branch of Bangko and recommend the optimal queuing system for Bank 9 Jambi Bangko Branch. The result of this study indicates that the queuing system used by Bank 9 Jambi Bangko Branch is not optimal and still needs to be improved. After doing the research, the bank must increase the number of tellers from 2 to 3 tellers during peak hours (09.00-11.00 pm) while at non-peak hours it looks optimal with 2 tellers. With the addition of tellers, the target time standard by Bank 9 Jambi Bangko Branch has been met.
Service quality, customer satisfaction, and customer loyalty Muhammad Hanif; Susi Evanita
Operations Management and Information System Studies Vol. 2 No. 1 (2022): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/omiss.v2i1.51

Abstract

This study aims to analyze the effect of service quality on customer satisfaction and loyalty of Regional Drinking Water Company (PDAM) in Lima Puluh Kota Regency. This type of research is descriptive research with a quantitative approach. The research population is all PDAM in Lima Puluh Kota whose house connection accounts are still active, with as many as 13,178 customers. Determination of respondents using probability sampling that is systematic random sampling totaling 100 people. This study used an online questionnaire as a data collection instrument and analyzed using the SPSS version 25 program. The results showed that: (1) service quality was proven to have a significant effect on customer satisfaction, (2) customer satisfaction was proven to significantly affect customer loyalty, (3) customer satisfaction is proven to mediate the effect of service quality on customer loyalty at PDAM in Lima Puluh Kota Regency.
The role of social media in building shopping value, customer trust, and customer engagement Siti Zuhra Handayani; Astri Yuza Sari
Operations Management and Information System Studies Vol. 2 No. 1 (2022): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/omiss.v2i1.54

Abstract

This paper aims to determine the role of Instagram live streaming in building shopping value and customer trust towards customer engagement in Padang Makeup Store Consumers in Padang City. The sample in study are 170 consumers in Padang society. Data processed using Smart PLS 3.0. The result of this research are: (1) utilitarian value has a positive effect on customer trust at the Padang makeup store, (2) hedonic value has a positive effect on customer trust at the Padang makeup store, (3) utilitarian value has a positive effect on customer engagement at the Padang makeup store, (4) hedonic value has a positive effect on customer engagement at the Padang makeup store, (5) customer trust has a positive effect on customer engagement at the Padang makeup store, (6) utilitarian value has a positive effect on customer engagement through customer trust at the Padang makeup store, (7) hedonic value has a positive effect on customer engagement through customer trust at the Padang makeup store.
Perceived security, trust, privacy, and continuance intention of e-commerce customer Desi Novita; Astra Prima Budiarti
Operations Management and Information System Studies Vol. 2 No. 1 (2022): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/omiss.v2i1.55

Abstract

This study aims to analyze (1) the effect of perceived security on the continuance intention of Shopee application users, (2) the effect of trust on the continuance intention of Shopee application users, (3) the influence of privacy on the continuance intention of Shopee application users, (4) the effect of satisfaction on the continuance intention of Shopee application users, (5) the effect of perceived security on the continuance intention of Shopee application users through satisfaction, (6) the effect of trust on the continuance intention of Shopee application users through satisfaction, (7) the influence of privacy on the continuance intention of Shopee application users through satisfaction. The sample in this study is Shopee users who have used Shopee more than once. The number of samples in this study was 300 respondents. Data was collected through the distribution of online questionnaires and data processing was carried out through PLS software. The results of this study indicate that continuance intention is positively and significantly influenced by perceived security, trust, and privacy even after being mediated by satisfaction.
The implementation of standard operational procedure in production process Vivi Citra Widyawati Napitupulu; Anne Rumondang Malau
Operations Management and Information System Studies Vol. 2 No. 1 (2022): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/omiss.v2i1.56

Abstract

Founded in 1916, PT. Siantar Ice Factory is the oldest factory in Pematangsiantar city. This research aims to describe and analyze the application of standard operating procedures (SOP) that occur in the production process at PT. Siantar Ice Factory. Furthermore, this study analyzed the application of the SOP production process to PT. Siantar Ice Factory. The research method used is descriptive-qualitative. Data is collected with interviews, observations, and documentation. Data analysis techniques use data reduction analysis, data presentation, and conclusion withdrawal. The technique used for sampling is purposive sampling. The results showed that PT. Siantar Ice Factory already has SOP in the production process and applies in its production process which includes Standard Operational Procedure (SOP) Machine from the beginning to the end of production takes place; Standard Operational Procedure (SOP) Raw Materials and Raw Material Processing Process, Standard Operational Procedure (SOP) Employee Hygiene in The Production Process.
Project scheduling analysis using critical path method and program evaluation review technique Farrel Lucky; Muthia Roza Linda
Operations Management and Information System Studies Vol. 2 No. 1 (2022): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/omiss.v2i1.59

Abstract

Infrastructure development is usually known as a project. Projects can be interpreted as activities that take place within a limited period by allocating specific resources and are intended to produce the product of deliverables whose quality criteria have been clearly outlined. Unplanned project activities and ineffective control often cause the success or failure of project implementation, so project activities are inefficient. It caused delays, decreased quality of work, and cost overruns. Project scheduling is a critical aspect of evaluating the project's sustainability from cost and time of completion as this research at PT Royal Bridea Indonesia used the CPM and PERT methods. The results obtained from the CPM method are that a project with a duration of 195 days can be completed in 164 days with a required cost of IDR 202,967,246. While with the PERT method, the project can be completed in 166 days at the cost of IDR 200,124,020.

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