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International Journal of Economics, Business, and Entrepreneurship (IJEBE)
Published by Universitas Lampung
ISSN : -     EISSN : 26156873     DOI : https://doi.org/10.23960/ijebe
Core Subject : Economy, Humanities, Science, Education, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other
International Journal of Economics, Business, and Entrepreneurship (IJEBE). The objectives of IJEBE are to establish an effective communication between policy makers, government agencies, academic and research institutions and professional’s person concerned with business, entrepreneurship and Small Medium Enterprise (SME) in a community. It also aims to promote international empirical research efforts. The international dimension is emphasized in order to understand cultural and national barriers and to meet the needs of entrepreneurs and SME in the global economic community.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 111 Documents
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Digital Fluency as a Missing Mechanism in Government Digital Transformation: Linking Digital Literacy, Technostress, and Employee Performance Bertilia Utari; Faurani Santi Singagerda
International Journal of Economics, Business, and Entrepreneurship Vol 9 No 1 (2026): IJEBE January - June 2026
Publisher : FEB - Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/ijebe.v9i1.441

Abstract

This study examines the effects of digital literacy and technostress on employee performance through digital fluency among Indonesian civil servants implementing the Electronic-Based Government System (SPBE). Drawing on Dynamic Capabilities Theory, it proposes that digital literacy enhances digital fluency and performance, while technostress reduces both outcomes, with digital fluency serving as a mediating mechanism. A quantitative cross-sectional design was employed using survey data from 252 civil servants selected through purposive sampling. Data were collected between February and April 2026 through online questionnaires and analyzed using PROCESS Macro Model 4 in SPSS with 5,000 bootstrap resamples. Measurement validity and reliability were confirmed, and Spearman correlation was applied due to non-normal data distribution. Results indicate that digital literacy significantly improves digital fluency and employee performance, whereas technostress significantly reduces digital fluency but does not directly affect performance. Digital fluency partially mediates the relationship between digital literacy and performance and fully mediates the relationship between technostress and performance. The findings suggest that performance in digital government environments depends largely on employees’ ability to convert digital skills into digital fluency. Organizations should therefore prioritize digital fluency development and technostress reduction through targeted training and improved system design.

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