cover
Contact Name
Aditya Halim Perdana Kusuma Putra
Contact Email
adityatrojhan@gmail.com
Phone
+6282292222243
Journal Mail Official
adityatrojhan@goldenratio.id
Editorial Address
Jalan Abu Bakar Lambogo No. 91 Makassar, Sulawesi Selatan, Indonesia
Location
Kota makassar,
Sulawesi selatan
INDONESIA
Golden Ratio of Marketing and Applied Psychology of Business
Published by Manunggal Halim Jaya
ISSN : -     EISSN : 27766349     DOI : https://doi.org/10.52970/grmapb
Core Subject : Economy,
Golden Ratio of Marketing and Applied Psychology of Business (GRMAPB) with e-ISSN 2776-6349 publishes original research and review articles dealing with the application of psychological theories and techniques to marketing. As an interdisciplinary journal, Golden Ratio of Marketing and Applied Psychology of Business serves practitioners and academicians in the fields of the applied psychology of business, marketing, consumer behavior and is an appropriate outlet for articles designed to be of interest, concern, and applied value to its audience of scholars and professionals. In the expertise field of Marketing, Consumer Behavior and Ethics in Marketing. Golden Ratio of Marketing and Applied Psychology of Business publishes original research articles, reviews, and notes dealing with the application of psychological theories and techniques to marketing. As an interdisciplinary journal, Golden Ratio of Marketing and Applied Psychology of Business encourages courageous and bold new ideas, focusing on contribution, theoretical, managerial, and social life implications. Golden Ratio of Marketing and Applied Psychology of Business fosters the exploration of online and offline marketing phenomena spanning the entire spectrum of products (goods & services), price, promotion (advertising, publicity, public relations, and selling), place (channels and distribution), and politics (public opinion, law, and ethics), all revolving around the individual and collective psyche of consumers. The Golden Ratio of Marketing and Applied Psychology of Business (GRMAPB) to be the journal for publishing articles reporting the results of research on business. The GRMAPB invites manuscripts in the areas: Marketing Management, Strategic Management, Operation Management, E-business, Knowledge Management in Marketing Fields, Management Information System for Marketing Fields, International Business, Business Economics, Business Ethics and Sustainable, Islamic Marketing, Consumer Behavior, Marketing Research, Entrepreneurship. Golden Ratio of Marketing and Applied Psychology of Business requires a research design with a high standard of methodological transparency. Manuscripts may be conceptual or empirical in nature and feature quantitative and/or qualitative analysis with well-illustrated tables, figures, and supportive material to enhance readers’ readability. Golden Ratio of Marketing and Applied Psychology of Business expects manuscripts to present research with no fatal methodological flaws, and with generalizable findings that go beyond a single cross-sectional study measuring self-reported behavioral intentions. Golden Ratio of Marketing and Applied Psychology of Business explores the application of marketing principles and practices within academic, commercial, industrial, public sector, and non-governmental organizational settings. Marketing covers many important aspects of strategy, planning, communications, direct response marketing, and media development, as well as retailing, technological innovations, and social responsibility. The Golden Ratio of Marketing and Applied Psychology of Business features: Basic and applied research that reflects current business marketing theory, methodology, and practice. Articles from leading researchers covering topics of mutual interest for the applied psychology of business and academic communities. A summary for business marketing practitioners and a structured abstract accompanying each article.
Articles 8 Documents
Search results for , issue "Vol. 6 No. 2 (2026): February - June" : 8 Documents clear
Referral Reward Program Influence on Customer Engagement: The Role of Reward Type and Task Complexity Do Minh, Hoang; Tran Hoai, Nam
Golden Ratio of Marketing and Applied Psychology of Business Vol. 6 No. 2 (2026): February - June
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmapb.v6i2.1807

Abstract

Referral reward programs have become a central and cost-effective strategy for customer acquisition in digital marketing. This study examines the direct and interactive effects of reward type (monetary vs. nonmonetary) and task complexity (low vs. high) on customer engagement in referral reward programs. Using real-world engagement data, we analyze 541 referral program posts from 13 brands. Applying Multivariate Analysis of Covariance (MANCOVA), the results indicate that nonmonetary rewards consistently elicit higher customer engagement than monetary rewards, while high task complexity significantly dampens engagement. Importantly, the findings uncover a meaningful interaction effect: when task complexity is low, monetary and nonmonetary rewards generate comparable levels of engagement; however, as task complexity increases, nonmonetary rewards become markedly more effective than monetary rewards in driving engagement. Through integrating reward design with task-related cost considerations, this study offers a more nuanced understanding of how referral reward programs influence customer engagement in digital environments. The study advances the referral marketing literature by providing empirical evidence from real in-market social media campaigns and by identifying task complexity as a critical boundary condition that shapes the effectiveness of reward types. Overall, the findings underscore the strategic importance of aligning reward types with task demands to enhance engagement outcomes and strengthen consumer–brand relationships in competitive digital markets.
Brand Ambassador, Social Media Marketing, and Product Innovation Effects on Purchase Decisions: The Mediating Role of Brand Image in the Indonesian Dairy Industry Wardani, Naili Rohmah Kusuma; Fachrunnisa, Olivia
Golden Ratio of Marketing and Applied Psychology of Business Vol. 6 No. 2 (2026): February - June
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmapb.v6i2.1812

Abstract

This study aims to comprehensively analyze the influence of Brand Ambassador, Social Media Marketing, and Product Innovation on Purchase Decision, with Brand Image positioned as a mediating variable. In an increasingly competitive market, companies must implement effective marketing strategies that not only attract consumer attention but also strengthen brand perception and drive actual purchasing behavior. Brand ambassadors are expected to enhance credibility and emotional attachment, while social media marketing plays a strategic role in delivering interactive and persuasive promotional content. Meanwhile, product innovation helps maintain relevance and competitive advantage in the marketplace. This research adopts a quantitative explanatory approach to examine the causal relationships among variables. Data were collected through structured questionnaires distributed to 250 consumers aged 18–40 years who are familiar with the brand ambassador representing the product. The sample was selected to represent active consumers who are frequently exposed to digital marketing. The collected data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM), which is suitable for assessing complex models involving mediation effects. The findings indicate that Brand Ambassador, Social Media Marketing, and Product Innovation have a significant positive effect on Purchase Decision. Furthermore, the results confirm that Brand Image plays a mediating role, strengthening both the direct and indirect relationships between the independent variables and Purchase Decision. These findings suggest that an integrated marketing strategy focusing on credible ambassadors, engaging digital promotion, and continuous innovation can effectively enhance brand image and ultimately drive consumer purchasing decisions.
Exploring the Impact of Store Attributes on Brand Loyalty through the Omni-Channel Experience and Brand Love Mukhsin, M.; Kustiawan, Unggul
Golden Ratio of Marketing and Applied Psychology of Business Vol. 6 No. 2 (2026): February - June
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmapb.v6i2.1828

Abstract

The purpose of this study is to explore the factors influencing offline store attributes and online store attributes on brand loyalty through omni-channel experience and brand love, focusing on Chinese smartphone brands in Indonesia among Generation Z and Millennial consumers. The research data were collected using a survey method through the online distribution of questionnaires to 150 respondents, of which 127 completed responses were used as the study sample. Data analysis was conducted using factor analysis and structural equation modeling (SEM) with SmartPLS software. The strength of this study lies in its omni-channel context, which integrates both online and offline dimensions. The results show that both offline and online store attributes positively influence omni-channel experience, brand love, and brand loyalty. Brand love further strengthens brand loyalty. Offline and online store attributes serve as key drivers of omni-channel experience, which enhances brand love and ultimately leads to brand loyalty (R² = 77.2%). Omni-channel experience partially mediates the relationship between offline store attributes and brand love, while fully mediating the relationship between online store attributes and brand love. Managerial implications for enhancing brand loyalty include providing responsive service, maintaining store cleanliness and neatness, and ensuring that online systems facilitate easy access to and comparison of a wide range of products. Furthermore, the strategy for enhancing the omni-channel experience is focused on strengthening offline and online store attributes through the provision of a comprehensive product assortment and quality that meets customer expectations.
Transforming Market-Driven Strategies in the Indonesian Medical Device Industry: Impact Analysis of Regulatory Compliance, Innovation, and Service Quality on Brand Loyalty Yudakusuma, Marcell Wijaya
Golden Ratio of Marketing and Applied Psychology of Business Vol. 6 No. 2 (2026): February - June
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmapb.v6i2.1897

Abstract

This study examines how regulatory compliance, product innovation, and service quality contribute to market-driven strategy transformation in the medical device industry and influence customers’ brand loyalty, specifically in the Indonesian medical device industry. Data were collected using self-administered surveys from 120 institutional customers of a medical device manufacturing company in Indonesia as part of a quantitative research design and analyzed using structural equation modeling (SEM). The findings demonstrated that product innovation, service quality, and regulatory compliance all had significant effects on brand image (p < 0.05), with service quality being the most significant predictor (β = 0.503).  Brand loyalty was positively and significantly impacted by brand image (β = 0.587; p < 0.001).  Product innovation was found to have a significant direct impact on loyalty (β = 0.389; p < 0.001), whereas regulatory compliance had an indirect impact through brand image (p < 0.05) but no direct impact on loyalty (p > 0.05). These Findings imply that medical device sector in Indonesia should prioritize market-driven strategies which integrate service quality excellence and continuous product innovation, while also positioning regulatory compliance as credibility foundation to empower brand image and sustain customer loyalty.
The Effect of Store Atmosphere on the Decision to Stay with Purchase Interest as a Mediation Variable Junhien, Hendra; Maisirata, Pasifikus
Golden Ratio of Marketing and Applied Psychology of Business Vol. 6 No. 2 (2026): February - June
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmapb.v6i2.1921

Abstract

High purchase intention has been shown to influence guests' decision to stay at a hotel significantly. This study analyses the influence of store atmosphere on the decision to stay, with guest purchase intention as a mediating variable. This study used a quantitative approach, involving 172 respondents who were guests of the Borneo Hotel in Pontianak. The sample was selected through purposive sampling, with the criteria that respondents be guests who had stayed at least 1 night, be aged 18 or older, and be willing to participate voluntarily in the research process. In addition, data analysis was conducted using Structural Equation Modelling (SEM) techniques using AMOS software version 23 to achieve more precise and reliable research results. The results show that store atmosphere significantly influences guests' decision to stay. A hotel atmosphere that is perceived as attractive and comfortable, and that provides a pleasant experience, is an essential factor in increasing guest interest. Furthermore, purchase intention also plays a vital role in strengthening guests' tendency to stay. This study also shows that purchase intention acts as a mediating factor, increasing the relationship between store atmosphere and the decision to stay. Overall, this study confirms that the quality of a store's ambience not only directly influences the decision to stay, but the effect is even more pronounced when guests have high purchase intentions. These findings have important implications for hotels, encouraging them to continually improve the quality of their physical environments and ambience to attract guests and encourage them to stay.
Analysis of Psychological Factors and Free Shipping on Online Impulse Buying in Modest Fashion Yusuf, Muhamad; Masnita, Yolanda; Yusran, Husna Leila
Golden Ratio of Marketing and Applied Psychology of Business Vol. 6 No. 2 (2026): February - June
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmapb.v6i2.1960

Abstract

This research draws attention to impulsive buying behavior in a vibrant and booming modest fashion industry, one of the most significant contributor segments to e-commerce in Indonesia. Part of the difficulty is that consumers are increasingly making additional online impulsive purchases driven by psychological triggers and marketing efforts that prompt rapid, unplanned buying decisions. To investigate, the paper explores hedonic motivation, positive emotions, perceived trust, and online shopping attitude, along with free shipping, applying the Self-Determination Theory (SDT)- based model to the factors that incite impulsive purchase. Positive emotions and perceived trust are two of the most significant indicators (positive frailties) in standardized results for online impulse buying, with no direct effect from free shipping. Based on these findings, the study suggests that future research is needed to consider social cues and interface design factors to better understand impulse buying among MF consumers online and to develop marketing strategies that enhance the emotional experience.
Determinants of Green Purchase Intention and Willingness to Pay a Premium: An Extension of the Theory of Planned Behavior Purwianti, Lily; Indah, I.; Lady, L.
Golden Ratio of Marketing and Applied Psychology of Business Vol. 6 No. 2 (2026): February - June
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmapb.v6i2.1997

Abstract

Drawing on an extension of the Theory of Planned Behavior (TPB), this research investigates the factors influencing green purchasing intention (GPI) and willingness to pay a premium (WPP) for eco-friendly items. Two explanatory variables in the suggested framework are ethical obligation (EO) and environmental concern (EC). Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to analyze data from 395 respondents, collected via a five-point Likert scale. According to the findings, EO and SN significantly boost GPI and WPP, whereas EC has a direct effect on GPI but none on WPP. Also, there seems to be an attitude-behavior gap between how environmentally concerned customers are and how much they are ready to pay for products, as the correlation between GPI and WPP is not very strong. These results emphasize the significance of ethical and societal considerations in shaping environmentally conscious purchasing decisions. This research has practical applications for marketers, enabling them to highlight ethical principles and social impact while marketing environmentally friendly goods, and it contributes to TPB's expansion by incorporating ethical issues.
The The Role of Customer Relationship Management in Customer Retention: Case Study for Ambon Traditional Restaurants Lesbassa, Ricky Kurniawan; Lewerissa, Erlina; Betoky, Markus Imanuel; Aribowo, Agus
Golden Ratio of Marketing and Applied Psychology of Business Vol. 6 No. 2 (2026): February - June
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmapb.v6i2.1480

Abstract

The culinary industry in Indonesia continues to grow, with restaurants serving regional specialties such as Ambon cuisine. Building and maintaining long-term customer relationships has become an essential strategy for enhancing loyalty and business sustainability. This study aims to analyze the effectiveness of Customer Relationship Management (CRM) on customer retention in Ambon specialty restaurants. The research method employed is a literature study with a descriptive-analytical approach. The findings indicate that effective CRM implementation can enhance customer retention through service personalization, loyalty programs, and continuous communication. CRM components such as personalized service, effective communication, and loyalty programs have been proven to increase customer satisfaction and the likelihood of repeat purchase. The study concludes that consistently implemented CRM strategies can be a key factor in retaining customers and improving restaurants' competitiveness.

Page 1 of 1 | Total Record : 8