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International Journal of Information Techonology and Education (IJITE)
Published by JR Education
ISSN : -     EISSN : 28098463     DOI : -
Core Subject : Science, Education,
Computer Science & IT Other
Focus And Scope The International Journal of Information Technology and Education (IJITE) provides a distinctive perspective on the theory and best practices of information technology and education for a global audience. We encourage first-rate articles that provide a critical view on information technology and education– its effects, development, implementation, strategy, management, and policy. The scope of IJITE is following, but not limited to IT Governance Enterprise Architecture IT Service Management IT Project Management IT Audit User Experience Design IT Security System Analysis and Design Data and Information Management Multimedia System Augmented Reality and Virtual Reality Accelerators and 3D System Integration Distance Learning e-Learning m-Learning Games in Education Learning Media on Information Technology
Arjuna Subject : Ilmu Komputer (semua kategori) - Sistem Informasi
Articles 315 Documents
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Implementation of Population Administrative Service Policy in West Likupang District, North Minahasa Regency Maykel M. Parengkuan; Sisca Beatrix Kairupan; Laurens L. Bulo
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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Abstract

The study is important because administrative documents are not merely clerical outputs; they constitute legal instruments through which citizens access inheritance rights, banking services, land administration, insurance claims, and other civil entitlements. Using a qualitative descriptive approach, the original thesis gathered data through interviews, observation, and documentation involving subdistrict officials, village-level actors, and community users from mainland and island villages. The article follows the journal format used in the supplied Sammy/F. David model by presenting an abstract, introduction, theoretical framework, method, findings, discussion, conclusion, and references. Findings show that the SKAW service has a formal procedural structure consisting of application registration, population-data and domicile verification, document drafting, authorization, and document delivery. However, implementation remains uneven. The main problems are repeated file returns, incomplete documents, weak preliminary verification at the village level, manual document preparation, dependence on authorized signatories, uneven staff competence, limited public information, weak intergovernmental coordination, inadequate technology, and geographical barriers faced by island communities. Determinant factors include document completeness and data accuracy, human resource capacity, institutional coordination, infrastructure and digital technology, and community access. The article argues that service improvement requires not only administrative compliance but also citizen-oriented service design, integrated village-subdistrict coordination, digital templates and tracking, staff capacity development, and special access mechanisms for island communities.
Implementation of Teaching Materials Using Building Modeling and Information Design Based on the Green Building Concept at State Vocational School 3 Tondano Saruendo Winowatan; Parabelem Tinno Dolf Rompas; Rolly Robert Oroh
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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Abstract

This study aims to develop a model of teaching materials for the Building Information Modeling (BIM) subject integrated with the green building concept, in order to improve students' understanding and awareness of the principles of sustainability in building design. The background of this study is based on the need for teaching materials relevant to the development of the modern construction industry, especially the application of Building Information Modeling (BIM) and global demands for sustainable development. The research method used is Research and Development (R&D) with the Borg & Gall development model consisting of ten stages, starting from preliminary studies to product trials. The research subjects consisted of vocational high school students majoring in BIM and learning media. The instruments used included interviews, validation questionnaires, observation sheets, and comprehension tests. The results of the study indicate that the developed teaching material model meets the eligibility criteria in terms of content, presentation, language, and visual appearance based on expert validation results. Limited trials indicate an increase in students' understanding of the BIM concept and green building principles with N-Gain scores in the medium to high category. In addition, student responses to the teaching materials are very positive, indicating that this model is interesting, easy to understand, and relevant to the needs of the workplace. Thus, this teaching material model is suitable for use in DPIB learning and is recommended for implementation as part of strengthening technology- and sustainability-based curricula in vocational education
Implementation of Industrial Work Practice Model to Improve Student Competence at State Vocational School 1 Tombariri Lordy Frangky Karel; Efraim R. S. Moningkey; Glenn D.P Maramis; Parabelem Tinno Dolf Rompas
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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Abstract

This study aims to evaluate the implementation of industrial work practice (prakerin) in terms of: 1) context, which includes the objectives of the prakerin program, cooperation between DU/DI and schools based on the MoU, and the expectation that the implementation of prakerin is in accordance with the implementative curriculum; 2) input, which includes the readiness of participants, schools, and DU/DI in implementing prakerin, the absorption of provision materials from schools and DU/DI, and the realization of the implementation of the implementative curriculum; 3) process, which includes student monitoring and guidance, student involvement/participation, student cooperation and problem-solving skills; 4) product, which includes the improvement and mastery of competencies and certification of students after the implementation of prakerin. This study is an evaluation study with a quantitative descriptive approach. The evaluation model used is the CIPP (Context, Input, Process, Product) model evaluation developed by Stufflebeam. Respondents in this study consisted of a vice principal for public relations/head of the industrial work experience working group, 18 supervising teachers, 18 industrial supervisors from Minahasa Regency, Tomohon City, Manado City and 110 students participating in the industrial work experience in 2025. Data were collected through questionnaires, observations, interviews and documentation and analyzed descriptively. The results of the study showed that: (1) the context of implementing industrial work experience at SMK Negeri 1 Tombariri was appropriate, with an achievement percentage of 72.67% for student respondents, 48.06% for supervising teachers, and 46.17% for industrial work experience supervisors, however, in planning, compiling, and synchronizing competencies, it is necessary to involve industrial work experience elements, and the development of industrial work experience cooperation through an MoU has not been realized properly; (2) The input for the implementation of the internship has been appropriate, with an achievement percentage of 64.71% for student respondents, 47.89% for supervising teachers, and 45.39% for DU/DI mentors, but still requires participant readiness in terms of competency where the obstacles faced by students are more related to competency mastery and insufficient work readiness, therefore maximizing the time and material for provision is very necessary; (3) The process of implementing the internship has been appropriate, with an achievement percentage of 84.3% for student respondents, 74.39% for supervising teachers, and 72.22% for DU/DI mentors, but the less than optimal role and responsibility of the mentors causes communication regarding the development of student competencies to be less monitored; (4) The product of the implementation of the internship has been appropriate with an achievement percentage of 47.17% for student respondents, 31.17% for supervising teachers, and 28.72% for DU/DI mentors, this is shown by the changes that have occurred in students in terms of attitude, responsibility and increased competency.
Implementing Drinking Water Supply System Policy in Kotamobagu City, Indonesia: Technical Operations, Monitoring, and Service Performance Regina O. Mokoginta; Ferdinand Kerebungu; Julien Biringan
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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Abstract

The study responds to the continuing gap between the public mandate to provide safe, adequate, and sustainable drinking water and the actual condition of local SPAM services, where overall service coverage remains low, distribution performance is uneven, several systems require maintenance, and institutional arrangements have not yet enabled fully focused management. Using a qualitative descriptive approach, the original article collected data through interviews, observation, and documentation involving the Head of Public Works and Spatial Planning Office, the Head of Human Settlements Division, technical sanitation staff, and community users of SPAM services. The findings show that SPAM policy has been implemented through technical operation, maintenance, monitoring, reporting, and service delivery activities; however, implementation has not yet reached optimal performance. Key problems include insufficient intake capacity, water leakage in aging distribution networks, limited maintenance funding, weak water quality surveillance due to budget constraints, unfilled UPTD institutional structure, limited certified human resources, manual complaint handling, and declining local revenue from the water service. The article argues that policy strengthening must move from fragmented operational activity toward integrated water governance that combines infrastructure renewal, institutional activation, digital monitoring, water quality assurance, responsive customer service, and sustainable financing. The study contributes to public administration literature by showing that local drinking water policy is not only a technical infrastructure problem, but also an implementation problem shaped by resources, bureaucratic structure, communication, service accountability, and community trust.
Effectiveness of the Village Financial Information System in Supporting Village Financial Governance in Werot Village, North Minahasa Regency, Indonesia Susana Kaunang; Julien Biringan; Steven V. Tarore
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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Abstract

The study addresses the growing demand for transparent, accountable, orderly, and digitally supported village financial governance. Using a qualitative descriptive design, the article collected data through interviews, observation, and documentation involving village officials, financial operators, planning actors, village assistants, and subdistrict officials. The findings indicate that Siskeudes has supported a more structured and standardized financial administration process, but it has not yet operated with full effectiveness. Delayed data entry, errors in administration, repeated report corrections, late submission, limited public transparency, and dependence on a few technical users continue to constrain the system. The main inhibiting factors include uneven human resource capacity, inadequate technological infrastructure, weak administrative discipline, limited internal coordination, insufficient contextual guidance and supervision, and difficulty adapting to regulatory changes. The article argues that Siskeudes should be understood as a socio-technical governance system rather than merely a software application. Its effectiveness depends on the alignment of people, procedures, technology, data, leadership, and accountability culture. The article proposes an integrated strengthening strategy consisting of continuous capacity building, infrastructure improvement, workflow discipline, collective coordination, contextual supervision, and citizen-friendly transparency. The study contributes to public administration literature by demonstrating that digital village financial governance requires not only regulatory compliance but also organizational learning and institutional readiness.
Social Services for Older Persons in Residential Care: A Journal-Style Analysis of Service Effectiveness at UPTD BPSLUT “Senja Cerah”, North Sulawesi, Indonesia Aminah Ruyani; Ferdinand Kerebungu; Julien Biringan
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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Abstract

The study examines the effectiveness of residential social services focused on the fulfillment of decent living needs for older persons and identifies supporting and inhibiting factors in service delivery. Using a qualitative descriptive design, the original research collected data through interviews, observation, and documentation involving managers, section heads, staff, health workers, and older residents as service recipients. The research interprets the findings through public administration, public service management, elderly social service, and social rehabilitation assistance frameworks. The findings show that services are present and meaningful, but their effectiveness remains partial. Procedures exist and are understood by staff, yet administrative flexibility, limited home visits, and incomplete operational resources weaken consistency. Staff display commitment and initiative, but the absence of dedicated caregivers creates role overload and leaves residents dependent on mutual help. Service time is generally organized through schedules, but health checks, recreation, and some rehabilitation activities remain irregular because of limited medicine, budget, and personnel. Facilities include dormitories, a hall, a clinic, a kitchen, and residential infrastructure, but they are not yet fully elderly-friendly, particularly in relation to handrails, accessible pathways, and bathrooms. Supporting factors include staff commitment, improvisation, partnerships with educational institutions, visits from community and religious groups, and external donations. Inhibiting factors include limited human resources, limited budget, and limited authority of the UPTD over rehabilitation spending. The research argues that elderly social care must be understood not merely as routine custodial service, but as a humanistic public service requiring clear standards, adequate caregivers, elderly-friendly infrastructure, and multi-actor collaboration. The study contributes to public administration scholarship by showing how service quality for vulnerable citizens depends on the intersection of procedure, frontline discretion, resources, and social care ethics.
Complaint Service Delivery through SAPA 129 at the Regional Technical Implementation Unit for Women and Child Protection in North Sulawesi Province Graceiella R. Tadung; Evi E. Masengi; Steven V. Tarore
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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Abstract

The study focuses on the low use of the SAPA 129 digital complaint channel in comparison with direct reporting, even though violence against women and children remains a serious public issue, and digital complaint services are expected to provide safer, faster, and more accessible reporting mechanisms. Using a descriptive qualitative approach, the original research gathered data through interviews, observation, and documentation involving provincial officials, UPTD PPA personnel, SAPA 129 operators, service users, and community representatives. This research reorganizes the research result into the structure of an academic journal research and strengthens the presentation of findings through adapted tables and research result-based figures. The findings show that the service has functioned relatively well in terms of officer responsiveness and service procedure. Officers are able to receive complaints, verify identity and chronology, conduct initial assessment, and direct follow-up according to the needs of victims. Nevertheless, the use of SAPA 129 remains very low because public knowledge of the service is limited, socialization is uneven and intermittent, some users still prefer face-to-face interaction, the number of operators is insufficient, and internet connectivity sometimes disrupts the digital service process. The study argues that SAPA 129 should not be treated merely as a technological channel, but as a human-centered protection service that requires a communication strategy, adequate staffing, reliable infrastructure, inter-agency coordination, privacy assurance, and a hybrid service model. Strengthening the service, therefore, requires simultaneous improvement in outreach, staff capacity, digital infrastructure, case-management coordination, and community trust
Digital Administrative Services through E-Office in the Regional Secretariat of North Sulawesi Province Indra F. Sarundajang; Evi E. Masengi; Steven V. Tarore
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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Abstract

This research analyzes the implementation of digital administrative services through E-Office in the Regional Secretariat of North Sulawesi Province. The study uses a descriptive qualitative approach to examine service capability, service optimality, user satisfaction, and determinant factors influencing digital administrative performance. Data were obtained through observation, interviews, and documentation, and analyzed through data condensation, data display, and conclusion drawing. The findings show that E-Office has improved the management of official documents, dispositions, incoming letters, and outgoing letters by making processes more orderly, faster, and more traceable. Nevertheless, the service has not yet reached optimal quality because of unstable internet connectivity, aging devices, uneven employee competence, dependence on specific operators, limited user access, delayed information updates, and inconsistent standard operating procedure implementation. Users generally feel assisted by the system, but satisfaction remains uneven because document status and completion time are not always clear. The determining factors include technological infrastructure, human resource quality, system advantages, and procedural consistency. Strengthening infrastructure, continuous training, system improvement, and procedure enforcement are required to create a more effective, efficient, transparent, and accountable digital administrative service
Analysis of the Waste Bank Management Model in Manado City to Support the Concept of Sustainable Development Lumeno, Shirly Susanne; Warouw, Felly Ferol; Kembuan, Djubir R.E.
International Journal of Information Technology and Education Vol. 5 No. 1 (2025): December 2025
Publisher : JR Education

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Abstract

The waste problem is very worrying because it has a direct impact on humans, especially the entry of plastic elements into the human body through fish and food exposed to microplastics. One way to solve the waste problem is to reduce waste from the source by sorting it from the source and further managing it through recycling or upcycling into new products. Reducing waste from the source by sorting it and then saving it in the Waste Bank is one of the promising breakthroughs and can encourage people to actively participate in environmental management. The purpose of this study was to obtain a model for mapping the waste management service area in Manado City as needed. The research data was obtained through research on smash applications for waste banks and field research through observation and interviews. The data were analyzed by mapping the position of the waste bank in the city of Manado. Next, compare the three waste banks in the city of Manado to find the pattern of waste bank management with various indicators. The results showed that the current position mapping of the waste bank in Manado City consists of the center, the outskirts, and the outskirts of the city. Furthermore, the results of the comparison of the three waste banks resulted in a conclusion about the most effective waste bank, namely the waste bank in the residential area. An effective waste bank is one of the strategies for implementing 3R (Reuse, Reduce, Recycle) in waste management at the source at the community level. The implementation of the waste bank, in principle, is a social engineering to invite the public to sort waste for environmental sustainability and community welfare.
Fiscal Incentive Policy Implementation for Compliant Taxpayers in Optimizing Local Own-Source Revenue in North Minahasa Regency, Indonesia Christian A. Katuuk; Joseph Philip Kambey; Steven V. Tarore
International Journal of Information Technology and Education Vol. 5 No. 2S (2026): Special Issue, April 2026
Publisher : JR Education

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Abstract

This article examines the implementation of a fiscal incentive policy for compliant taxpayers as a strategy for optimizing local own-source revenue in North Minahasa Regency, Indonesia. The study is positioned within public administration, local fiscal governance, taxpayer compliance, and policy implementation scholarship. Using a qualitative descriptive design, data were collected through interviews, documentation, and secondary data review involving regional leaders, revenue agency officials, technical tax officers, and stakeholders related to local tax administration. The findings show that the fiscal incentive policy has been developed through a systematic sequence of policy formulation, administrative and legal review, taxpayer database preparation, determination of compliance criteria, socialization, and technical execution. The policy has a positive strategic role because it shifts local tax administration from a predominantly punitive approach toward a more persuasive, service-oriented, and motivational approach. However, implementation has not yet reached optimal effectiveness. The main constraints include inadequate taxpayer data validity, uneven socialization, limited human resource capacity, insufficient operational infrastructure, weak standard operating procedures, and incomplete technical guidelines. The article argues that fiscal incentives can support voluntary compliance and PAD optimization only when they are supported by accurate data, institutional coordination, consistent communication, clear procedures, and monitoring systems. The study contributes to public administration literature by demonstrating that local revenue innovation depends not only on regulatory authority but also on administrative readiness, public trust, service quality, and behavioral compliance mechanisms.

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