cover
Contact Name
Rudi Kristanto
Contact Email
mr.inspirasi1@gmail.com
Phone
+6281282083001
Journal Mail Official
destinesiajournal@stiami.ac.id
Editorial Address
Jl. Pangkalan Asem Raya No. 55, Cempaka Putih, Jakarta Pusat Indonesia, RT.5/RW.7, Galur, Johar Baru, Jakarta, Daerah Khusus Ibukota Jakarta 10530
Location
Kota adm. jakarta pusat,
Dki jakarta
INDONESIA
Destinesia : Jurnal Hospitaliti dan Pariwisata
ISSN : -     EISSN : 26862042     DOI : https://doi.org/10.31334/jd
Core Subject : Social,
Jurnal Destinesia merupakan jurnal ilmiah yang diterbitkan oleh Program Studi Hospitaliti dan Pariwisata - Institut Ilmu Sosial dan Manajemen Stiami. Jurnal ilmiah ini dirancang sebagai wadah publikasi hasil penelitian, gagasan, dan kajian di bidang hospitaliti dan kepariwisataan. Fokus dan ruang lingkup keilmuan antara lain meliputi: Perhotelan; Hospitaliti; Destinasi Pariwisata; Pariwisata Halal; Gastronomi dan Kuliner; Budaya; MICE dan Event Pariwisata.
Articles 5 Documents
Search results for , issue "Vol. 5 No. 1: September 2023" : 5 Documents clear
Mengenali Preferensi Minat Berkunjung Wisatawan Perempuan: Pengaruh Konten Tiktok terhadap Minat Berkunjung Wisatawan Perempuan ke Destinasi Wana Wisata Ranca Upas Bandung Namira, Anasyah Alma; Gunadi, I Made Adhi; Nurhidayati, Hindun
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol. 5 No. 1: September 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jd.v5i1.3226

Abstract

account @vickysuuu among female tourists toward the intention to visit destination Wana Wisata Ranca Upas, Bandung. TikTok content is reviewed from three aspects, namely quality, quantity, and sender's expertise, using quantitative methods and collecting data using questionnaires and multiple linear regression analysis. The results of the study show that in terms of content, the most dominant aspects that influence respondents are the sender's expertise, followed by quality, and quantity. The three aspects simultaneously also affect the intention to visit, while partially only the sender's expertise aspect that affects to visit intention. The result can be concluded that female tourists use the sender's expertise aspect of TikTok content as the main reference in determining their intention to visit Wana Wisata Ranca Upas.
Penerapan Kecerdasan Buatan dalam Industri MICE dan Event Di Indonesia: Tren, Potensi, dan Tantangan di Masa Mendatang Prabowo, Eko; Widagdyo, Kurniawan Gilang
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol. 5 No. 1: September 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jd.v5i1.3338

Abstract

The MICE (Meeting, Incentive, Convention, and Exhibition) industry and events have undergone significant changes with the emergence of Artificial Intelligence (AI) technology. This research aims to explore the application and impact of Artificial Intelligence in the context of the MICE industry and events, particularly in Indonesia. Through an in-depth review of literature and case studies, this study discusses how AI technology has influenced the planning, execution, and participant experience in events. This research employs a qualitative descriptive method with an approach to literature study from various reliable sources, analysis of case studies of events that have adopted AI technology, as well as in-depth interviews with event organizers and industry experts. This information is collected and analyzed using a triangulation of data sources approach as a method to examine and validate data from various perspectives and gain deep insights into the application of AI in the MICE industry and events. The results of this study explain various ways in which AI can be integrated into MICE activities and special events. AI is used for data analysis, personalization of participant experiences, interaction through chatbots, and optimization of schedules and logistics. Furthermore, AI plays a role in event security and surveillance management. Facial recognition and video analysis solutions have been used to monitor visitors, identify suspicious behavior, and mitigate risks. AI platforms also monitor cybersecurity to ensure events proceed without disruptions. However, not all job roles can be replaced by AI; some roles related to hospitality and planning still require human intervention. The use of AI in the MICE and events industry also presents challenges, such as data security and privacy, as well as the proper utilization of technology. Nevertheless, the potential of AI in optimizing participant experiences, enhancing operational efficiency, and driving innovation continues to inspire event organizers to integrate this technology into their strategies. By understanding trends and the potential application of AI in the MICE and events industry, organizers and practitioners can design more engaging, efficient, and secure events in the evolving digital era, enriching the participant experience in future events.
Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen Room Repatriasi di El Hotel Royale Jakarta Kelapa Gading Afifah, Zahra; Krisnawati, Inti
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol. 5 No. 1: September 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jd.v5i1.3359

Abstract

This study aims to determine how much influence the quality of service to customer satisfaction repatriation room at EL Royale Hotel Jakarta. Data collection is done by questionnaire technique. The research method used is quantitative analysis method. The population in this study is a repatriation room visitors, with a sample of 100 respondents. The results showed that from the simple linear regression test results obtained result that the value of the regression coefficient (X) is equal to 0.303 or 30% which gives the meaning that the quality of Service (X) effect on customer satisfaction repatriation room at EL Royale Hotel Kelapa Gading. And the results of the R2 test with a value of 0.086 or 8.6% in this case indicate that the percentage of the effect of the independent variable (quality of service) to the dependent variable (customer satisfaction)is equal to 8.6%. While the remaining 91.4% is influenced or explained by other variables that are not included in this research model.
Pengaruh Daya Tanggap Staf Hotel Terhadap Kepuasan Tamu Karantina di Hotel Best Western Plus Kemayoran Putri, Inchi Yurana; Rustini, Rustini
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol. 5 No. 1: September 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jd.v5i1.3412

Abstract

This study is to aimed to identify the influence of hotel staff responsiveness on quarantine guest’ satisfaction at Best Western Plus Kemayoran Hotel. The background of this study is the increasing outbreak of the corona virus which has caused every citizen who is in another country unable to return to their country of origin before carrying out a quarantine that has been regulated by the government. This analysis was conducted by the independent variable, namely the responsiveness of the hotel staff and the dependent variable which is the guests’ satisfaction. The data used by the researchers were taken from the total population of 12,048 quarantine guests in 2021 which the researchers then counted using the Slovin formula, hence the sample used in this study was 100 guest respondents who carried out quarantine at Best Western Plus Kemayojran Hotel by distributing questionnaires using the simple random sampling method which were then processed using a validity test, reliability test, hypothesis test, variable descriptive analysis, normality test, R2 determinant test, and T test. The value of the coefficient of determination (R2) on the symbol R square with a value of 0.592 or 59,2%, the value of t count 11.917 > table 1.984 with these results it can be concluded that H0 is rejected and H1 is accepted and it indicates that the variable Hotel Staff Responsiveness (X) significantly influence Guests’ Satisfaction (Y).
Analisis SWOT: Faktor Internal dan Eksternal pada Pengembangan Usaha Agrowisata (Studi Kasus di Kopi Luwak Cikole, Kabupaten Bandung Barat) Gessalofa, Rajasa; Turgarini, Dewi; Ningsih, Caria
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol. 5 No. 1: September 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jd.v5i1.3384

Abstract

The West Bandung Regency is recognized as a prominent tourism destination, with a geographical setting highly conducive to agrotourism development. Among its attractions, Kopi Luwak Cikole stands out for its unique product offerings and the distinctive experiences it provides to visitors. By conducting a SWOT analysis, this research aims to facilitate the development of Kopi Luwak Cikole as an agrotourism destination. The objective is to identify the internal and external factors influencing its growth in the West Bandung Regency. Employing a qualitative method with a case study approach, data processing involves Internal Factor Environment (IFE) analysis to pinpoint strengths to leverage and weaknesses to address, along with External Factor Environment (EFE) analysis to identify opportunities to exploit and threats to mitigate. The scores derived from the IFE and EFE matrices are analyzed and categorized, resulting in an internal factor score of 2.84 and an external factor score of 2.9. Both scores exceed the threshold of 2.5, indicating that the company is in a robust internal and external position. Consequently, the company demonstrates above-average capabilities to capitalize on strengths and opportunities, rectify weaknesses, and proactively address potential threats.    

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