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Destinesia : Jurnal Hospitaliti dan Pariwisata
Published by Institut Ilmu Sosial dan Manajemen STIAMI
ISSN : -     EISSN : 26862042     DOI : https://doi.org/10.31334/jd
Core Subject : Social,
Social Sciences
Jurnal Destinesia merupakan jurnal ilmiah yang diterbitkan oleh Program Studi Hospitaliti dan Pariwisata - Institut Ilmu Sosial dan Manajemen Stiami. Jurnal ilmiah ini dirancang sebagai wadah publikasi hasil penelitian, gagasan, dan kajian di bidang hospitaliti dan kepariwisataan. Fokus dan ruang lingkup keilmuan antara lain meliputi: Perhotelan; Hospitaliti; Destinasi Pariwisata; Pariwisata Halal; Gastronomi dan Kuliner; Budaya; MICE dan Event Pariwisata.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 6 Documents
 1 
Search results for , issue "Vol. 5 No. 2: Maret 2024" : 6 Documents clear
Pengaruh Kualitas Produk dan Harga Terhadap Minat Beli Susu Jahe di DeeSuHe Novalina, Noura; Syahputra, Sakti
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol. 5 No. 2: Maret 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jd.v5i2.3852

Abstract

This study aims to determine how much effect of product quality and price oninterest in buying ginger milk in DeeSuHe. This research background with the negative review on comments on Instagram ginger milk DeeSuHe where buyers who buy ginger milk declare quality ginger products are quite good, but there are constraints on the packaging the product is a cup lid that is not tight so it often spills and also complain about the price paid is not comparable with what buyers expect as usual. Methods research used is quantitative methods with techniques data collection using questionnaires and QobsQervations. The population in this study are the buyers who buy Ginger milk in DeeSuHe. Number of samples successfully processed using the slovin formula is as much as 101 people bought ginger milk in DeeSuHe. Data analysis techniques in this study uses validity test, classical assumption test, and multiple linear regression analysis with t test and F test. Then the data is processed using IBM SPSS software program 21. The result of the coefficient of determination (R2) this study shows partially independent variables affect the decision stay (dependent variable) is the product quality positif amounted to 97.2% with a value of t count 6.239 > t table 1.988 with significance value of 0.000 < 0.05 and the price of a positive effect amounted to 97.3% with a value of t count 12.666 > t table 1.988 with significance value 0.000 < 0.05. Simultaneously product quality and price has a positive effect on buying interest with the value of F count 1694.668 > F table 49.5 with a significance value of 0.000 < 0.05 and the coefficient of determination (R2 a) product quality and price amounted to 97.1%, while the remaining 2.9% influenced by variablesothers were not included in the study.
Pengaruh Kualitas Makanan Food and Beverage Departement terhadap Kepuasan Pelanggan di Oena Restoran Grand Orchardz Hotel, Jakarta Gayatri, Dewa Ayu Prajna; Krisnawati, Inti
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol. 5 No. 2: Maret 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jd.v5i2.3855

Abstract

In the hospitality industry, customer satisfaction is very important because it is the goal of hotel companies. Therefore, the food and beverage services provided by the food and beverage department must meet customer expectations, because customer satisfaction is the customer's emotional response in evaluating the customer experience using the services of the food and beverage department. The objects studied in this study were guests who used the services of the food and beverage department at Oena Restaurant Grand Orchardz Hotel Jakarta. This research uses quantitative methods with data collection techniques of questionnaires, observation and literature study. The sample for this study was 100 guests who used the food and beverage department at Oena Restaurant Grand Orchardz Hotel, and used the accidental sampling method. Data analysis techniques in this study used validity tests, classical assumption tests, coefficient of determination, t tests and simple linear regression analysis. Then the data is processed using IBM SPSS 26 software. The results of the calculation of the coefficient of determination (R2) have an influence on customer satisfaction, which is equal to 80%. Based on the results of simple linear regression analysis calculations with the t-test, a tcount value of 2.929 > 1.987 (ttable) was obtained with a p- value of 0.004. If the p-value is <alpha (5%), it can be interpreted that H1 is accepted while H0 is rejected or it can be interpreted that food quality (X) has an influence and is significant on customer satisfaction (Y) at Oena Restaurant grand Orchardz Hotel Jakarta
Pengaruh Harga Dan Bukti Fisik Terhadap Keputusan Menginap di Rail Transit Suite Gambir Kusumadewi, Isnaeni; Rustini, Rustini
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol. 5 No. 2: Maret 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jd.v5i2.3813

Abstract

This research aimed to find out how much influence of price and physical evidence toward the decision to stay at the Gambir Rail Transit Suite. This research was motivated by some negative ulasans on the online travel agent Rail Transait Suite Gambir where guests who stayed there stated that the price of the stay was not commensurate with what they received and also complained about the physical evidence available. The method of this research was a quantitative method with data collection technique using questionnaires and observation. The population in this research was guests staying at the Rail Transit Suite Gambir. The number of samples successfully processed using the Slovin formula was 100 people who stayed at the Gambir Rail Transit Suite. The data analysis technique in this research used the validity test, classical assumption test, and multiple linear regression analysis with the t test and F test. Then the data was processed using the IBM SPSS 26 software program. The results of the coefficient of determination (R2) of this research showed the independent variable influenced the decision to stay partially (attached variable), namely price had a positive influence of 73.1% with t hitung value of 6.522 > t table 1.988 with significance value of 0.000 < 0.05 and physical evidence had a positive influence of 73.2% with t hitung value 6.553 > t table 1.988 with significance value of 0.000 < 0.05. Simultaneously, price and physical evidence had a positive influence on the decision to stay with F t hitung value of 211.382 > F table 3.09 with significance value of 0.000 < 0.05 and the coefficient of determination (R2) for price and physical evidence was 81%, while the remaining 19% was influenced by other variables not included in this research.
The Effect of Attractions, Amenities, Accessibility on Tourist Satisfaction at Garuda Wisnu Kencana Bali Octaviani, Lenny Kurnia; Kesuma, Wahyu Puja
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol. 5 No. 2: Maret 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jd.v5i2.3722

Abstract

Garuda Wisnu Kencana (GWK) Bali is one of the most popular tourist destinations in Indonesia. The beauty of the Garuda Wisnu Kencana statue and the various attractions it offers attract many tourists to visit. This research aims to analyze the influence of attractions, facilities, and accessibility on tourist satisfaction at GWK Bali. This research uses quantitative methods and data collection techniques through surveys of 100 tourists who visited GWK Bali. Data were analyzed using validity, reliability, normality, heteroscedasticity, multicollinearity, multiple linear regression, and F tests. The research results showed that attractions and accessibility had a positive and significant influence on tourist satisfaction at GWK Bali. On the other hand, facilities do not have a significant influence on tourist satisfaction. The coefficient of determination of 0.776 indicates that 77.6% of the variation in tourist satisfaction can be explained by a combination of attractions, facilities, and accessibility. Attractions and accessibility are important factors that influence tourist satisfaction at GWK Bali. GWK Bali management needs to improve the quality of attractions and accessibility to increase tourist satisfaction.
Determinan dari Minat Berkarir Mahasiswa pada industri pariwisata Adi, Antonius; Windawaty, Herry; Permata, Stella; Jennifer, Jennifer
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol. 5 No. 2: Maret 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jd.v5i2.3621

Abstract

Pendidikan tinggi merupakan salah satu penyedia SDM yang dapat membantu untuk dapat menyediakan kebutuhan sumber daya manusia yang berkualitas. Perguruan tinggi atau universitas harus dapat menjawab tantangan dari persiapan karir dari para peserta didik dengan cara menerapkan pengembangan keterampilan di dalam kurikulumnya dan bekerja sama dengan pelaku industri. Tujuan dari penelitian ini adalah menganalisis hubungan antara Minat karir di masa depan   dengan kepuasan peserta magang, kepuasan peserta magang dan kualitas program magang dan kepuasan peserta magang sebagai mediator dari Kualitas program magang dan minat berkarir dari peserta magang di masa depan. Penelitian ini menggunakan uji hipotesis untuk menganalisa hubungan antar variabel dengan time-setting cross-sectional yang artinya data diambil dalam satu waktu. Metode sampling menggunakan purposive sampling. Kriteria dari responden adalah para mahasiswa/lulusan dari program studi Pariwisata pada Pendidikan tinggi yang sudah menjalani magang. Sampel yang terkumpul adalah sebanyak 163 responden yang sudah pernah melakukan magang. Temuan pada penelitian ini adalah Kepuasan magang memediasi hubungan antara Kualitas Program Magang dari sebuah Hotel dan Minat mahasiswa berkarir di masa depan. Selain itu, ditemukan juga bahwa kualitas program magang berpengaruh positif terhadap kepuasan peserta didik terhadap program magang dan kepuasan program magang berpengaruh positif terhadap minat peserta didik untuk berkarir di industri tempat peserta didik melaksanakan magang. Keterbatasan dari penelitian ini adalah yang pertama, jumlah sampel pada penelitian ini adalah sebanyak 163 sampel sehingga pada penelitian selanjutnya dapat menggunakan jumlah sampel yang lebih besar agar lebih dapat digeneralisasi. Selanjutnya, industri pada penelitian ini masih terbatas pada industri pariwisata, sehingga pada penelitian selanjutnya dapat dilakukan penelitian pada industri lainnya diluar industri pelayanan seperti otomotif, perbankan, dll
Pengaruh Bukti Fisik terhadap Kepuasan Customer Hotel Novotel Jakarta Cikini Suwarta, Firdaus; Dito, Samuel Frans
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol. 5 No. 2: Maret 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jd.v5i2.3767

Abstract

Physical evidence is one of the important things that can improve customer impressions in the use of services provided. Therefore, in running its business, the Novotel Jakarta Cikini hotel must pay attention to physical evidence so that it is always in good condition, starting from interior, furniture, and facilities available at the hotel. Therefore the impression or perception of guests staying at the hotel will increase and This will later create customer satisfaction from the guest. The purpose of this research is to find out how big the influence of physical evidence on customer satisfaction at Novotel hotels Jakarta Cikini and the method used is a quantitative method with data collection techniques using questionnaires, observation, and literature study. The number of samples in this study was as many as 100 people stayed at the Novotel Jakarta Cikni Hotel. From the results, the calculation of the coefficient of determination (R2) shows the influence of physical evidence on customer satisfaction by 35%. Meanwhile, the calculation results t test obtained a value of tCount>tTable, namely 7.270>1.660 with a sig value 0.000<0.05 means H1 is accepted and H0 is rejected. It can be concluded that the physical evidence variable has a significant effect on customer satisfaction at the Novotel Jakarta Cikini hotel.

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