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International Journal of Cyber and IT Service Management (IJCITSM)
Published by Pandawan Sejahtera Indonesia
ISSN : 27971325     EISSN : 2808554X     DOI : https://doi.org/10.34306/ijcitsm
Core Subject : Science,
Computer Science & IT Decision Sciences, Operations Research & Management
International Journal of Cyber and Service Management (IJCITSM) is an international peer-reviewed journal that publishes high quality and refereed papers which reports original research and innovative applications in all areas of Computer Science, Informatics, Electronics Engineering, Communication Network and Information Technologies. Papers for publication in the journal are selected through rigorous peer review, to ensure originality, timeliness, relevance, and readability. The journal also seeks clearly written survey and review articles from experts in the field, to promote insightful understanding of the state-of-the-art and technology trends.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Sistem Informasi Menejemen
Articles 115 Documents
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The Role of Artificial Intelligence in Human Capital Management: A Review at PT. Pos Indonesia Sora Baltasar; Tonggo Marbun
International Journal of Cyber ​​and IT Service Management (IJCITSM) Vol. 5 No. 1 (2025): April
Publisher : International Institute for Advanced Science & Technology (IIAST)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/ijcitsm.v5i1.175

Abstract

PT. Pos Indonesia is committed to overcoming digital era challenges by implementing strategic transformations, particularly through the adoption of Artificial Intelligence (AI). AI plays a key role in enhancing operational efficiency, service quality, and revenue growth. It optimizes logistics, accelerates courier services, and personalizes customer interactions, contributing to an 18.64% increase in business revenue in 2023, reaching Rp 5,479,12 billion. This growth is driven by AI based automation in supply chain management and customer data analysis. The goal of this research is to explore how PT. Pos Indonesia can address AI implementation gaps and optimize its use to gain sustainable competitive advantages in operations and Human Capital Management (HCM). It also aims to provide strategies for developing human resource management and enhancing efficiency through AI. In HCM, AI improves recruitment, training, and employee development, supporting skill analysis, personalized training, and performance evaluation. This transformation aligns with AKHLAK values, fostering collaboration and adaptability while supporting remote work models for O-Rangers and postal agents via realtime monitoring. AI also helps PT. Pos Indonesia adapt to the evolving e-commerce industry by optimizing delivery routes, predicting demand, and empowering digital platforms like Pospay. Automation improves cost efficiency and customer service, strengthening PT. Pos Indonesia position in the digital logistics and courier services market. Through AI integration in HCM and operations, PT. Pos Indonesia enhances profitability and establishes sustainable competitive advantages, positioning itself as a model for technology driven business innovation in Indonesia logistics and financial sectors.
Facing Global Dynamics with Effective Strategy: A Tasted Organizational Change Management Approach Ronal Aprianto; Chandra Lukita; Asep Sutarman; Richard Andre Sunarjo; Rifqa Nabila Muti; Ellen Dolan
International Journal of Cyber ​​and IT Service Management (IJCITSM) Vol. 5 No. 1 (2025): April
Publisher : International Institute for Advanced Science & Technology (IIAST)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/ijcitsm.v5i1.177

Abstract

In an era of rapid globalization and digital transformation, organizations must adopt adaptive strategies to navigate complex market shifts. This study explores a tested Organizational Change Management (OCM) approach to enhance business resilience and sustainability. Using a quantitative research methodology, we conducted a structured survey involving 200 business executives across various industries to analyze the effectiveness of strategic OCM models. The results indicate that organizations implementing structured OCM frameworks experience a 35% increase in operational efficiency, a 28% improvement in employee adaptability, and a 40% reduction in resistance to change. Our study introduces a novel hybrid model, integrating Kotters Change Model with Agile methodologies, ensuring a balance between structured change and adaptive flexlibility. The findings contribute to existing literature by demonstrating how real time data driven decision making enhances the success rate of organizational transformations. This research provides valuable insights for business leaders and policymakers in aligning corporate strategies with global market dynamics, fostering innovation, and maintaining competitive advantages.
Unveiling the Role of SmartPLS and Technology in Analyzing HR Dynamics for Organizational Effectiveness Lista Meria; Andriyansah Andriyansah; Felix Sutisna; Alexander William; Lukita Pasha
International Journal of Cyber ​​and IT Service Management (IJCITSM) Vol. 5 No. 1 (2025): April
Publisher : International Institute for Advanced Science & Technology (IIAST)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/ijcitsm.v5i1.179

Abstract

The increasing complexity of organizational environments necessitates a deeper understanding of how management scope and Human Resource (HR) strategies interact to enhance organizational effectiveness. This study examines the integration of management functions and HR practices to address critical gaps in optimizing performance, particularly in dynamic and resource constrained settings. Using the SmartPLS methodology, empirical data was analyzed to evaluate the influence of management scope dimensions and HR strategies on organizational performance. The findings reveal that aligning HR strategies with well defined management functions significantly enhances adaptability, operational efficiency, and employee engagement. Specifically, strategic planning enables organizations to respond effectively to market disruptions, while efficient resource allocation fosters collaboration and productivity. However, challenges such as misaligned priorities, resistance to change, and resource limitations pose significant barriers to successful integration. Addressing these issues through adaptive leadership and innovative management approaches strengthens resilience and promotes sustainable growth. The study underscores the critical role of management HR alignment in leveraging human capital as a competitive advantage. By bridging theoretical frameworks with practical applications, this research provides valuable insights for managers seeking to navigate complex organizational dynamics. The findings highlight the importance of integrating management and HR strategies to foster long term organizational resilience and performance in rapidly evolving business landscapes.
Technology Implementation on Objectives and Key Results in PT. Pos Indonesia 2020-2024 Period Tonggo Marbun; Sora Baltasar; Eeng Ahman
International Journal of Cyber ​​and IT Service Management (IJCITSM) Vol. 5 No. 1 (2025): April
Publisher : International Institute for Advanced Science & Technology (IIAST)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/ijcitsm.v5i1.182

Abstract

This study aims to evaluate the implementation of technology in supporting the Objectives and Key Results (OKR) system at PT. Pos Indonesia during the 2020–2024 period, as part of the transformation into a more agile company. In its efforts to undergo business transformation, PT. Pos Indonesia utilizes technology to support various strategic objectives, such as market share growth, digital transformation, operational efficiency, and the development of customer based services. The technologies implemented include digital applications such as PosAja and PosPay, ERP systems, big data analytics, cloud based data digitization, and work process automation. As an agile company, PT. Pos Indonesia focuses on flexibility, cross-team collaboration, and data driven decision making to quickly respond to market changes. Research results show that the implementation of technology successfully increased transparency, collaboration, and accountability in the execution of OKRs. This technology also supports operational efficiency, service modernization, and the optimization of digital-based human resource management. However, challenges such as limited technological infrastructure, adaptation to a technology based work culture, and the need for employee training remain obstacles that need to be addressed. With a comprehensive agile approach, PT. Pos Indonesia has shown initial success in integrating technology to support OKR, while also strengthening its capabilities in responding to challenges and opportunities in the digital era. Continuous efforts are needed to refine the implementation and drive more adaptive innovation in the future
The Value of Technological Developments Based on An Islamic Perspective Tuti Nurhaeni; Ninda Lutfiani; Ankur Singh; Widya Febriani; Marviola Hardini
International Journal of Cyber ​​and IT Service Management (IJCITSM) Vol. 1 No. 1 (2021): April
Publisher : International Institute for Advanced Science & Technology (IIAST)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/ijcitsm.v1i1.4

Abstract

Islamic values ​​cover all aspects of spiritual, intellectual, economic, social and scientific life. An area that has no boundaries of generations and advances in civilization such as Islam has an impact on the value of technological knowledge, messages spread through direct determination, reminders of Allah SWT blessing, proof based on the past, and allusions of science as fact through modern scientific activities. Includes 5 (five) roles of Islam in modern scientific activities, including: as a basis for scientific and technological research; implementation of epistemology; provides answers to scientific research questions, encourages exploration of nature as God's creation; as a form of value in the development of technological science. So this research is made based on an Islamic perspective related to science and technology research, which concludes that Islam provides a positive image of the value of scientific research and innovation in technological development. This research proves that the global Islamic world understands the extraordinary creations of Allah SWT which are manifested through technological science to provide individual and social welfare for human beings, and provide value to scientific technology policies from an Islamic perspective.
Modern Technology Advances with Benefits for Humanity to Demonstrate Design with Conventional Sources Islamic Nuke Puji Lestari Santoso; Amitkumar Dudhat; Husni Teja Sukmana; Aditya Mardiansyah; Marviola Hardini
International Journal of Cyber ​​and IT Service Management (IJCITSM) Vol. 1 No. 1 (2021): April
Publisher : International Institute for Advanced Science & Technology (IIAST)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/ijcitsm.v1i1.8

Abstract

There is an urgent interest among Muslims to participate in broader religious thought activities regarding the nature of modern technology in response to the refutation presented by the ideals of current technology. The impact and use on understanding modern technology cannot be limited. It is so much more pervasive because it conditions ideas, creates our goals and desires. In order to measure modern technology from within the framework of Islamic ethics and design the Islamic paradigm, this is very important by looking at psychological, spiritual, social, moral and circles of the latest postmodernist technology. For holistic insight and moral enhancement of technology, fortitude and practical appropriateness to respond to the latest (contemporary) incident produced due to technology that is holy and ethical poor. Maqashid al-syar'ah hold a useful asset. Muslims should review their traditional notions of Advantage (maṣlaḥah) along with take advantage of these fundamental religious ethics. The design of technological development is beneficial for mankind, because modern technology is infused through It is having a plan all by itself regarding good activities. The intense problem of the Islamic background is which kind of human needs (maṣlaḥah) intense a religion legal discussion can deal with the set of technological values. Muslim jurists, when assessing modern technology, often make use of expressions that describe the optimistic predictions of technology when it comes to human success. This resulted in most of them interpreting human benefit (maṣlaḥah) in terms of technology and issuing fatwas. This makes them be given a particularistic technique to the effect of cutting-edge generation with out considering the effect that current era would possibly have on Muslim life. In this article, it is argued that the contextual-important philosophy of contemporary-day era describes one of the preconditions for outlining what constitutes a reputable human interest (maṣlaḥah). This may be accomplished whilst on the identical time increasing the scope of Islamic Goals (maqashid al-syar'ah) to consist of critical lectures. It links the dual hermeneutic action between the Islamic (time) conception of human goodness (maṣlaḥah) and the axiological contextual perception of the problem during the model of technological development.
Technological and Islamic environments: Selection from Literature Review Resources Yusuf Durachman; Adrian Sean Bein; Eka Purnama Harahap; Tarisya Ramadhan; Fitra Putri Oganda
International Journal of Cyber ​​and IT Service Management (IJCITSM) Vol. 1 No. 1 (2021): April
Publisher : International Institute for Advanced Science & Technology (IIAST)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/ijcitsm.v1i1.12

Abstract

This article is displayed in two fundamental segments drawing consideration to investigate standards, beginning with tawḥīd as a result it was a vision conveyed of the overall troubles of mankind with other animals within the world. At that point continue with a survey of the two standards, specifically the caliph, the caliph of people on soil, and the guideline of trust (amānah). The moment portion examines illustrations of infringement of these principles in three fundamental ranges: the spread of debasement (fasād) within the world, extraction and squander (isrāf) and enduring (ḍarar). The most objective of the talk in this area is the administration of people, or maybe the fumble of the world and its assets so that mankind itself gets to be the most noteworthy casualty of its own disappointments. The conclusion draws consideration to how comprehensive Islamic sees and lessons can make chosen commitments to the wrangle about possible worldwide climate change. This article concludes with suggestions for conceivable changes.
The Use of Science Technology In Islamic Practices and Rules In The Past Now and The Future Desy Apriani; Alexander Williams; Untung Rahardja; Alfiah Khoirunisa; Sella Avionita
International Journal of Cyber ​​and IT Service Management (IJCITSM) Vol. 1 No. 1 (2021): April
Publisher : International Institute for Advanced Science & Technology (IIAST)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/ijcitsm.v1i1.16

Abstract

Civilization is a complex structure of society characterized by urban development, social stratification applied by cultural elites, systems symbolic communication (eg, writing systems), and the perceived separation from and domination over the natural environment. Islamic civilization is a civilization that is built on basic Islamic aqidah, aims according to the purposes (maqashid) of sharia, and is realized by imitating the deeds (sunnah) of the Prophet Muhammad, his companions and the signs signs of halal and haram. Islam was at the pinnacle of civilization when the Khilafah system was still upright, despite the ups and downs. Based on Islamic ethics, In the case of virtue seeking new knowledge, it is achieved as a result of moderation of two extreme biases namely, avoiding acquiring new knowledge but remaining in a position of ignorance and playing an important role in pursuing ignorance. Thus, the ethics of Islamic knowledge, which is the application of science and technology science in Islam must be regulated, striving to free humans from these two negative tendencies. The core idea discussed in this paper is the science design used with special reference to Science and Technology. In the history of Islamic thought, this concept is articulated mainly in the background of cognitive psychology theory and Maqashid ash-sharia (a higher goal than Sharia) which is connected to the search for personal and social knowledge. Muslims are now able to pave the way for creating more advanced scientific and technological habits in twenty-first century Muslim societies.
Analysis of the potential context of Blockchain on the usability of Gamification with Game-Based Learning Tarisya Ramadhan; Qurotul Aini; Sugeng Santoso; Achmad Badrianto; Ruli Supriati
International Journal of Cyber ​​and IT Service Management (IJCITSM) Vol. 1 No. 1 (2021): April
Publisher : International Institute for Advanced Science & Technology (IIAST)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/ijcitsm.v1i1.24

Abstract

Within the world of gaming, there has been a move from diversions being utilized exclusively for excitement, to recreations being utilized as a medium to teach. For this matter, there are two strategies of making amusement which are gamification or game-based learning. The previous is the utilization of diversion components, such as wellbeing focuses or pioneer sheets, and they are connected to a non-gaming stage. The last mentioned, game-based learning, incorporates creating a full-fledged amusement where the means towards the conclusion, that's to say triumph, are set in a world where the player needs to apply the lessons given to progress. Since typically an IT-related investigation, the subject chosen for this study is Blockchain, an ever-expanding division over the past decade. Diverse parts of Blockchain's makeup have been dismembered into little, comprehensible pieces of data within the applications made, which innovative understudy to the frame can take in at their claimed pace. Should this study transcend this research, it might be beneficial for the experiments to possess two games designed and created by someone who has the artistic and technical capabilities of making their own assets. This is able to leave a far better impression with the test subjects and ideally receive a far better data set for examination.
PoTS: Proof of Tunnel Signature for Certificate Based on Blockchain Technology Dewi Immaniar; Nur Azizah; Dedeh Supriyanti; Nanda Septiani; Marviola Hardini
International Journal of Cyber ​​and IT Service Management (IJCITSM) Vol. 1 No. 1 (2021): April
Publisher : International Institute for Advanced Science & Technology (IIAST)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/ijcitsm.v1i1.28

Abstract

Proof of Tunnel Signature (PoTS) is designed to avoid the main problems found in certificates based on Blockchain technology. In this case, it is so closely related to Cybersecurity. A lightweight protocol such as a Certificate Authenticated Key Agreement (CAKA) is needed to reduce the vulnerability of a system's operation, namely overcoming management overhead by using a decentralized system according to the characteristics of Blockchain Technology. PoTS is the second stage after determining the Key Agreement (KA) or certificate hash in authenticating a node, and this is also a significant step in minimizing computation costs. The nodes generated after the signing process remain anonymous and can be verified optimally. Smart contracts are also used as a support so that this research can ensure transparency and openness of transaction nodes to maintain and improve the efficiency of transaction security for a certificate based on Blockchain Technology.

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