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MAP Observer: Jurnal Penelitian Administrasi Publik
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : -     EISSN : 28085183     DOI : https://doi.org/10.30996/mapo.v1i1
Core Subject : Social,
Social Sciences
MAP Observer: Journal of Public Administration Research is an open access, and peer-reviewed journal. Our main goal is to disseminate current and original articles from researchers and practitioners on various, Public Administration; Public Management; Public Service; Public Policy; Governance; Local Government; International institutions; and Development. The MAP Observer editorial is very open in accepting articles and book reviews related to our scope in the field of public administration.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 41 Documents
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ECONOMY DE POLITICS: ANALYSIS CRITICAL ON POLICY INDONESIAN ECONOMY Prabawanti, Banun; Cholifah, Nur
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 5 No 01 (2025): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v5i01.13132

Abstract

This article analyzes the dynamics of political economy in Indonesia’s development from a critical perspective on implemented economic policies. The study focuses on how economic decisions are shaped by the interplay of political interests, global economic pressures, and domestic priorities. Using a qualitative approach rooted in public policy analysis, this article explores several key issues, including the role of state and non-state actors in policymaking, the impact of neo-liberalism, and Indonesia's challenges in achieving inclusive and sustainable growth. The findings reveal that Indonesian economic policy is significantly influenced by globalization and capitalist interests, which often marginalize disadvantaged groups. Structural inequality in development benefit distribution further exacerbates socio-economic gaps. This article calls for a shift toward a people-centered and justice-oriented development paradigm. It contributes to academic discourse in development political economy while offering a foundation for more equitable and nationally driven policy reforms.
ADMINISTRATION: THE QUALITY OF PUBLIC SERVICE IN THE FIELD OF POPULATION Soarubun, Johan
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 5 No 01 (2025): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v5i01.13133

Abstract

Sukolilo District, Surabaya City as a government agency that provides public services at the sub-district level. As a regional apparatus for the City of Surabaya, Sukolilo District is an element of its territorial line whose activities are operational in nature, providing direct services to the community. As a public organization related to the implementation of service functions, the Sukolilo District Office, Surabaya City, as a public institution that provides licensing and non-licensing services, requires a level of service through improving the operational quality of employees, because high employee quality will reflect the quality of the organization as a whole. The aims of this study are as follows: To determine the quality of public services in the field of population administration (a case study of e-KTP services) in Sukolilo District, Surabaya City. The results of this study prove that the quality of public services is more dominant in providing a positive and significant influence on employee satisfaction. The conclusion obtained from this study is that the quality of public services in the field of population administration in e-KTP services in Sukolilo District, Surabaya City can be said to be good, this is because the facilities provided are adequate and the response from employees is good and the responsiveness of employees is very high. kind and empathetic from employees in solving problems in the field which aims to provide public service satisfaction to the community, but there are things that need to be improved, namely problems with the server network so that they affect service quality.
MALADMINISTRATION EDUCATION CONCEPT TO STRENGTHEN GOOD GOVERNANCE Maulidhyna, Nessa
MAP Observer: Jurnal Penelitian Administrasi Publik Vol. 5 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v5i02.132441

Abstract

In the era of globalization, maladministration poses a significant challenge to the implementation of good governance, undermining public trust and causing economic and social losses. This study aims to develop an effective maladministration education model to strengthen good governance practices. Using a literature review method, the research analyzes relevant literature on maladministration and good governance, including policies, journal articles, and research reports. The findings indicate that maladministration education can enhance awareness and understanding among citizens and government officials regarding the negative impacts of maladministration and the importance of transparency, accountability, and integrity. Education through formal curricula, interactive training, and public campaigns has been shown to reduce maladministration rates by 30% over the past two years. This study suggests integrating maladministration education into formal and non-formal education systems to reach broader segments of society while encouraging active public participation in administrative oversight. The research underscores the importance of collaboration among governments, educational institutions, and communities in creating a more equitable and accountable governance environment.
EFFECTIVENESS OF IMPLEMENTING JKN MOBILE APPLICATION ON ACCESSIBILITY OF HEALTH SERVICES AND ECONOMIC WELFARE IN SURABAYA Amalia, Adhita; Samudra, Marcellina
MAP Observer: Jurnal Penelitian Administrasi Publik Vol. 5 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v5i02.132442

Abstract

The digitalization of the BPJS Kesehatan service system is increasingly advanced with the publication of the JKN Mobile Application. The JKN Mobile Application is an innovation carried out by BPJS Kesehatan in improving services to the community in the health sector, especially hospital patients, which is easy and practical. This study aims to analyze the effectiveness of the implementation of the National Health Insurance (JKN) mobile application in improving the accessibility of health services and the economic welfare of the community in Surabaya. This study uses a qualitative approach with a case study method. The results of the study show that the JKN mobile application provides convenience in accessing health service information, such as online registration, consultation schedules, and searching for the nearest health facilities. However, obstacles are still found, such as limited digital literacy in certain users and technical obstacles in the application that hinder the optimization of benefits. From an economic perspective, the use of the JKN application contributes to reducing transportation costs and waiting times, which ultimately has a positive impact on household financial efficiency. This study concludes that the JKN mobile application has significant potential to improve the accessibility of health services and the economic welfare of the community. However, improvements need to be made to the application features, digital education, and supporting infrastructure so that the benefits can be felt evenly. These findings are expected to be input for the government and application developers in optimizing digital-based health services in the future.
RESILIENCE AND INCLUSION IN AGRICULTURAL EXTENSION FOR FOOD SECURITY IN THE DIGITAL ERA Nurhikmah, Nurhikmah
MAP Observer: Jurnal Penelitian Administrasi Publik Vol. 5 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v5i02.132445

Abstract

The rapid climate change, population growth, and global economic instability have put the agricultural sector at a crucial juncture. These challenges necessitate agricultural extension to focus not only on technical knowledge transfer but also on strengthening human resource capacity to cope with stress and adapt to changes. Resilience and inclusion are key components in addressing these challenges. Resilience enables farmers and agricultural leaders to withstand pressures, while inclusion ensures that all community members, including vulnerable groups, can participate and benefit from innovations. The digital era offers technologies that can significantly enhance agricultural productivity and efficiency. However, adopting these technologies requires high resilience and adaptability among farmers and agricultural leaders. This article aims to analyze the role of resilience and inclusion in agricultural extension and how it can enhance food security in the digital age. Keywords: Resilience, Inclusion, Agricultural Extension, Food Security, Digital Era
Community Participation in Household Oil Waste Management as Environmental Mitigation Efforts: (Case Study in Gunung Anyar Tambak, Surabaya) Syakira Mumtaz Sholehah; Aliza Dwi Kusuma Marsetyanti; Rizka Aprilia Nur Aini
MAP Observer: Jurnal Penelitian Administrasi Publik Vol. 6 No. 01 (2026): Public Administration
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v6i01.133375

Abstract

This study examines community participation in household oil waste management as an environmental mitigation effort in Gunung Anyar Tambak, Surabaya. The research aims to analyze community participation using Cohen and Uphoff’s theory and the 3R principle (reduce, reuse, recycle). This study uses a qualitative descriptive approach with data collection techniques including interviews, observation, and documentation. The findings show that community participation varies across four stages: decision-making, implementation, benefit-taking, and evaluation. Participation is relatively high in implementation but low in decision-making and evaluation stages. The program provides economic, social, and environmental benefits, although challenges remain in community awareness, infrastructure, and program management. The study concludes that stronger stakeholder collaboration and participatory governance are needed to enhance sustainable waste management practices.
E-Government in MSME Data Management: A Study of the APIK Website Pasuruan Regency Cooperatives Office Muhammad Arif Rahman Al Syanov; Muhammad Caroin; Anni Iftitachul Faricha
MAP Observer: Jurnal Penelitian Administrasi Publik Vol. 6 No. 01 (2026): Public Administration
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v6i01.133582

Abstract

This study aims to analyze the implementation of E-Government in managing Micro, Small, and Medium Enterprises (MSMEs) data through the APIK website (Application for Empowerment and Capacity Improvement of MSMEs) under the Cooperative Office of Pasuruan Regency. The study is based on the need for digitalization to enhance effective, transparent, and accountable MSME data governance. Using a qualitative descriptive method, data were collected through interviews, observation, and documentation, and analyzed using Miles and Huberman’s interactive model. The results show that the e-Administration dimension improves efficiency and accelerates data validation, while e-Citizen and e-Services expand public access to digital services and encourage MSME participation in the data system. The e-Society dimension emerges through digital community involvement and collaboration among business actors facilitated by APIK. However, challenges such as data entry errors and limited socialization remain. The study concludes that APIK has strong potential as a strategi c innovation in strengthening digital MSME governance, recommending enhanced digital literacy, technical assistance, and inter-agency data integration to support an inclusive e-Government framework.  
Peneleh Heritage Tourism Village: Its Existence and Influence on the Growth of the Creative Economy Melisa Fitria Regina Novianti; Nova Amalia Nohara; Fathiyya Adzkiaunnisa
MAP Observer: Jurnal Penelitian Administrasi Publik Vol. 6 No. 01 (2026): Public Administration
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v6i01.133583

Abstract

Peneleh Heritage Village in Surabaya is a historical area that reflects the city’s journey from the Majapahit era, through the colonial period, to the national movement, while also having potential as a heritage tourism destination. This study analyzes the role of Peneleh Village in developing the creative economy, the contribution of the Tourism Awareness Group (Pokdarwis) as a driver of community empowerment, and the governance challenges encountered. The method used is qualitative descriptive with a case study approach through interviews, observations, and documentation. The results show that Peneleh Village encourages the growth of creative economic activities, such as MSME bazaars, Riverside Peneleh, batik workshops, wayang performances, and digital promotion. Pokdarwis plays a role in branding and facilitating tourism activities but faces challenges such as fluctuating community participation, the absence of an official decree (SK), and the inactivity of the gift shop due to internal conflicts. Sustainability strategies include regular training, strengthening digital branding, infrastructure revitalization, and pentahelix synergy. In conclusion, the development of Peneleh Heritage Village depends on consistent community participation, creative economic innovation, and sustainable institutional support.
Co-Creation of Creative Economy Digitalization Policy between the Kediri City Government and MSMEs Frisca Febri Yanti; Annisa Farra Biyyu Dzaky; Siti Nur Rohmah; Muhammad Daimul Abror
MAP Observer: Jurnal Penelitian Administrasi Publik Vol. 6 No. 01 (2026): Public Administration
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v6i01.133584

Abstract

This study aims to examine the co-creation process in digitalization policies for the creative economy between the Kediri City Government and MSME actors in order to enhance business competitiveness in the digital era. The research focuses on MSMEs in creative economy subsectors, such as culinary, fashion, and local processed products. The method used is a descriptive qualitative approach, with data collection techniques including interviews, observation, and documentation. The results show that the development of MSME digitalization in Kediri City is relatively good, especially in the culinary sector, as indicated by the utilization of social media, marketplaces, and support from various government programs such as training, workshops, seminars, mentoring, and the SiBadu application. However, several challenges remain, including low levels of digital literacy, limited access to capital, unequal internet access, and suboptimal participation of MSME actors in the policy formulation process. The co-creation approach is considered important as it encourages the active involvement of MSME actors in program design, resulting in policies that are more targeted, adaptive, and aligned with local needs. Based on the analysis using the MSN Approach, the success of digitalization is influenced by the mental readiness of business actors, a well-organized policy system, and networks of collaboration between the government and various stakeholders. In addition, synergy among the government, private sector, business communities, and society further strengthens the sustainability of the digital ecosystem. Thus, sustainable collaboration between the government and MSME actors is a key factor in strengthening the creative economy sector while enhancing the competitiveness of Kediri City.  
ADOPTION OF JAKARTA'S DIGITAL INNOVATION-BASED CREATIVE ECONOMY POLICY IN MALANG CITY: A LITERATURE STUDY ON STRATEGY AND IMPLEMENTATION Ayu Nadirah; Moch. Satria Bagus Pradista B.S; Alifiandari Ditha Hapsari
MAP Observer: Jurnal Penelitian Administrasi Publik Vol. 6 No. 01 (2026): Public Administration
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v6i01.133585

Abstract

The creative economy has become one of the key sectors in driving regional economic growth in Indonesia. However, each city adopts different approaches in managing its development policies. This study aims to compare public policies between Malang City and DKI Jakarta in the context of digital-based creative economy development. The method employed is a narrative literature review with a comparative analysis approach, utilizing secondary data from scholarly journals, policy documents, and official local government reports.The results indicate that DKI Jakarta has established a strong regulatory framework through Governor Regulation No. 106 of 2019, which emphasizes digital governance and financial support for creative economy actors. In contrast, Malang City still focuses on community empowerment through the Malang Creative Center but lacks specific regulations governing the creative economy comprehensively. This difference has led to gaps in digital readiness and institutional coordination. This study underscores the importance of adopting digital-based policies at the regional level to enhance competitiveness and promote inclusivity in Indonesia’s creative economy.

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