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Gedung Pascasarjana Fakultas Ilmu Sosial dan Ilmu Politik, Universitas 17 Agustus 1945 Surabaya Jl. Semolowaru No. 45 Surabaya
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MAP Observer: Jurnal Penelitian Administrasi Publik
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : -     EISSN : 28085183     DOI : https://doi.org/10.30996/mapo.v1i1
Core Subject : Social,
Social Sciences
MAP Observer: Journal of Public Administration Research is an open access, and peer-reviewed journal. Our main goal is to disseminate current and original articles from researchers and practitioners on various, Public Administration; Public Management; Public Service; Public Policy; Governance; Local Government; International institutions; and Development. The MAP Observer editorial is very open in accepting articles and book reviews related to our scope in the field of public administration.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 35 Documents
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MANAGEMENT OF EXPENDITURE RESPONSIBILITY LETTER AT THE BUREAU OF GOVERNMENT AND AUTONOMY OF THE EAST JAVA PROVINCE
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 2 No 01 (2022): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (264.419 KB) | DOI: 10.30996/mapo.v2i01.6540

Abstract

The letter of responsibility (SPJ) is a report on the realization of expenditure from an activity that has been carried out. In Governance for the preparation of the SPJ at the Bureau of Government and Regional Autonomy, the implementation of activities and technical guidelines is based on the Peraturan Pemerintah Nomor 14 Tahun 2021. This study aims to identify and analyze the Stages of the Process for the Preparation of the Expenditure SPJ Management at the Regional Government and Autonomy Bureau of East Java Province. This study uses a type of qualitative descriptive method. Sources of data used in this study, namely primary data and secondary data obtained directly. The results of the study indicate that the East Java Provincial Government and Regional Autonomy Bureau is in the stage of managing the SPJ preparation, its management expenditure is in accordance with the Governor's Regulation which is the benchmark in its implementation, but there are several factors that hinder the current SPJ preparation process, such as lack of Human Resources, procrastination attitude. In addition, there is a lack of archives or documents. The advice given is to increase the number of non-permanent employees, especially in the Administrative Subdivision, to have deadlines in collecting reports and to add archive storage so that there are no obstacles in finding files.
PERFORMANCE OF THE NATIONAL NARCOTICS AGENCY OF GRESIK REGENCY IN EFFORT TO PREVENT NARCOTICS ABUSE AMONG YOUTH
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 2 No 01 (2022): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (134.486 KB) | DOI: 10.30996/mapo.v2i01.6541

Abstract

This study aims to describe the performance of the National Narcotics Agency of Gresik Regency in an effort to prevent drug abuse among adolescents and to analyze the supporting and inhibiting factors of the National Narcotics Agency of Gresik Regency in efforts to prevent drugs abuse among adolescents. This type of research is descriptive qualitative using data collection methods in the form of interviews, observations, and documentation. The data analysis technique used is an interactive model from Miles and Huberman. The results of this study indicate that the performance of the National Narcotics Agency of Gresik Regency in implementing the narcotics abuse prevention program among adolescents is good. From the indicators of responsiveness, the programs carried out are appropriate to answer the public's needs. From the indicators of responsibility, the programs carried out are in accordance with the existing policies. Meanwhile, from the accountability indicators, the programs carried out are accountable with the decreasing number of adolescent users. The supporting factor for this program is the policy issued by the Central Government and the Gresik Regency Government, while the inhibiting factor is the COVID-19 pandemic.
IMPLEMENTATION OF THE SOCIAL SERVICE PROGRAM IN THE REHABILITATION OF SOCIAL ASSISTANCE FOR DISABLED PEOPLE IN SIDOARJO REGENCY Ahmad Zulkarnaen Miladi; Achluddin Ibnu Rochim; Adi Susiantoro
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 3 No 01 (2023): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v3i01.8401

Abstract

In the existence of people with disabilities, there is still minimal attention from the community because they are often looked down upon or underestimated so their deficiencies often result in discrimination or bullying. On the other hand, people with disabilities also need to meet the needs of their lives. This researcher uses a qualitative method, this researcher uses various techniques, namely collecting data in the form of conducting interviews to obtain clear and accurate information regarding the focus of the existing problems. The purpose of this study was to find out the role of the Social Service in the Implementation of the Social Rehabilitation Program for Persons with Disabilities in Sidoarjo Regency. The conclusion obtained from this research is the distribution of social rehabilitation programs for the Sidoarjo Regency Social Service in fulfilling the rights of persons with disabilities with facilities and also allowances for people with disabilities. hard to create persons with disabilities who are dignified and able to live like society in general.
THE WORK PROFESSIONALISM OF EMPLOYEE IN PUBLIC SERVICES AT MENUR PUMPUNGAN VILLAGE OFFICE, SURABAYA CITY Alvionita Pratama; Rachmawati Novaria; M. Kendry Widiyanto
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 3 No 01 (2023): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v3i01.8402

Abstract

The role of employee work professionalism is largely determined by the level of ability of employees which is reflected through their daily behavior in the organization. The ability of employees to provide public services leads to the achievement of a company's goals that have been planned. The low quality of public services is due to the low professionalism of public officials in providing public services. Unprofessionalism of public officials in providing public services can lead to demands and cause the public (society) to be dissatisfied with the services provided by public officials. This research was conducted to know the Professionalism of Employees in Public Services at the Menur Pumpungan Village Office, Surabaya City. The research method used is a qualitative research method using observation data collection techniques and informant interviews. From the results of the analysis, it is known that the skills and responsibilities of employees in Menur Pumpungan Village, Surabaya City state that the implementation of public services, employee attitudes, and employee readiness are quite satisfactory. However, from the discipline in providing services, it is still considered unsatisfactory. Increasing the Professionalism of Employee Work to improve the quality of public services.
THE OPTIMIZATION OF SINGLE WINDOW OR SSWALFA E-GOVERNMENT SERVICES IN MAKING LICENSE IN GUNUNG ANYAR KELURAHAN, SURABAYA Anggun Puspitaningrum; Achluddin Ibnu Rochim; Adi Susiantoro
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 3 No 01 (2023): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v3i01.8403

Abstract

Basically the implementation of technology-based public services to the community is very important. The problem in this study is that there are still many people who do not know and do not understand how this technology-based service is due to frequent problems when charging and frequent service problems that often experience problems so that people cannot log in to enter data. The purpose of this research is to see the effectiveness of public services in the E-Government program and what are the obstacles in optimizing the use of websites in an effort to improve services. This research method is descriptive using a qualitative approach. This data analysis technique is data collection, data reduction, data presentation, and conclusion drawing. The results of this study are that the use of the website has not been optimally implemented due to (1) the new policy with a different service system makes the community unfamiliar (2) the lack of socialization that is carried out means that there are still people who do not know about the service system using the website so that it creates a lack of public understanding on the use of the website and (3) the lack of quality human resource capabilities makes many people feel helpless.
COMMUNITY SATISFACTION LEVEL IN RECEIVING RECOMMENDATION SERVICES JKMM (HEALTH INSURANCE FOR THE POOR) AT THE SOCIAL SERVICE SIDOARJO REGENCY Dwiky Darma Pramudya
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 3 No 01 (2023): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v3i01.8404

Abstract

Service satisfaction is the result of public opinion and evaluation of the performance of services provided by public service providers. Community Satisfaction Index (IKM) is data and information about the level of community satisfaction obtained from quantitative and qualitative measurement results of public opinion in obtaining services from public service providers and comparing their expectations and needs. This study analyzes the influence of service as a factor that influences people's satisfaction. According to Kepmen PAN No. 25 of 2004 concerning the Community Satisfaction Index (IKM), there are 14 matters related to the performance and services performed by service officers, including service procedures, suitability of requirements, employee clarity, employee discipline, employee responsibility, employee capabilities, service speed, service fairness, employee courtesy, cost fairness, cost certainty, schedule certainty, environmental comfort, and service security. This research was conducted to analyze the value of these variables, as well as their influence on community satisfaction. Community satisfaction is very influential in the field of services at the Sidoarjo Regency Social Service in managing the JKMM (Health Insurance for the Poor) recommendation letter. The quality of service at the Sidoarjo Regency Social Service is one of the important factors in utilizing the JKMM recommendation letter service at the Sidoarjo Regency Social Service.
EVALUATION OF MANDIRI CINTA FARMERS (SARI TANI) VILLAGE PROGRAM IN NAEKAKE "A" VILLAGE, MUTIS SUB-DISTRICT NORTH CENTRAL TIMOR DISTRICT Yohanes Fritantus; Agustinus Longa Tiza; Yuliana Asten
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 3 No 01 (2023): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v3i01.8412

Abstract

This research is motivated by several problem groups where there is a lack of public understanding of the Sari Tani program, lack of socialization related to the Sari Tani program, assistance that is not optimal, and Sari Tani assistance has not been utilized properly so that the Sari Tani program has not been fully implemented. The purpose of this study was to analyze and describe the evaluation of the Independent Village Love Farmer Program (Sari Tani) in Naekake "A" Village, Mutis District, North Central Timor District. The type of research used in this research is descriptive qualitative research with the research focus on Input Indicators, Process Indicators, Output Indicators, Outcome Indicators. Data sources are informants and documents. Data collection techniques are through observation, interviews, and documentation. Data analysis techniques include data collection, data reduction, data presentation, and data verification/conclusion. The results of this study are the first on input indicators, namely by providing financial assistance in the form of loans worth Rp. 5,000,000.00 as a source of supporting funds and basic materials for program implementation; secondly on process indicators is the implementation of socialization to increase the understanding of beneficiary groups; thirdly, on output indicators, namely that the provision of assistance in the form of loan funds was realized and it was also found that there had never been a joint evaluation with the community; and fourth, namely the impact indicator is the increase in people's welfare in the economic field. Keywords: Evaluation, Program, Sari Tani.
THE ROLE OF COOPERATIVES IN THE ECONOMIC DEVELOPMENT OF COOPERATIVE MEMBERS IN TUBAN DISTRICT Geraldie Makruf Nugroho Kusuma
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 3 No 01 (2023): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v3i01.8440

Abstract

This research is a qualitative descriptive study. The subject of this research is the field of cooperatives at the Office of Cooperatives for Small and Medium Enterprises and Trade in Tuban Regency and cooperative actors. The research instrument is the researcher himself. Data collection techniques used are observation, interview, and documentation techniques. The data analysis technique used is data reduction, data display, and conclusion or verification. The theory used in this study uses the opinion put forward by Soerjono Soekanto which consists of a formal role, an informal role, an active role, and a participatory role. Based on the research, it can be concluded that the formal role of cooperatives as providers is part of supporting capital and formal institutions that provide for the needs of cooperative members and the general public, the informal role of cooperatives is an implicit (emotional) role, so when many members actively save, pay contributions, then the turnover of cooperative funds becomes smooth, the active role of cooperatives is holding annual meetings with members or RAT, the passive role of cooperatives is that there are no activities such as Annual Member Meetings so there are no reports to Diskopumdag and participatory roles are when cooperatives and their members both understand their roles and working together to advance the cooperative. It can be seen that the role of cooperatives is very important in helping the community's economy, especially those who are members of cooperatives, so the existence of cooperatives, both active and inactive, needs to be encouraged and facilitated to develop the quality of cooperative management so that the existence of cooperatives can help the economic development of the community, especially to encourage improvement the economy and welfare of its members.
EFFECTIVENESS OF HEALTH SERVICES IN JAILOLO REGIONAL GENERAL HOSPITAL Sundari M. Masban; Nurfitri Mutmainah
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 3 No 02 (2023): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v3i02.8379

Abstract

This study aims to determine the effectiveness of health services at the Jailolo Hospital and to determine the factors that influence the effectiveness of the Jailolo Hospital services. This research method uses a qualitative method with a descriptive research type. The data were collected by interview, observation, and documentation techniques. To determine the effectiveness of health services at the Jailolo Hospital, researchers analyzed data using six indicators according to the Regulation of the Minister of Health of the Republic of Indonesia number 4 of 2019 concerning Technical Standards for Fulfilling Basic Service Quality in Minimum Service Standards in the Health Sector. The results showed that the effectiveness of health services at the Jailolo Hospital had been carried out but not yet fully effective because there were still services that were complained about because they were not good in terms of discipline and comfort. Polyclinic directions were not provided, the lack of medical support equipment, and complaints were aspirated through the form of complaints that have been provided by the complaint installation. The Jailolo Hospital always improves and updates suggestions/aspirations from the community and factors that affect the effectiveness of services, namely the awareness factor of officers to serve service users with their capabilities. Regulatory factors greatly affect services as well as good timeliness procedures that have been set but have not been implemented by service personnel; the human resource factor affects the effectiveness of services because attitude training and education related to health services have not been provided. The service facility factor is also important for the achievement of service effectiveness because by providing medical services and medical support to the maximum, it will lead to a positive response from service users which can increase the effectiveness of Jailolo Hospital services.
INTERNAL REVENUE ALLOTMENT: THE CASE OF BARANGAY CALAMBA, CEBU CITY Ian Rovii U. Gulane; Marecon Comita Viray
MAP Observer: Jurnal Penelitian Administrasi Publik Vol 3 No 02 (2023): PUBLIC ADMINISTRATION
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mapo.v3i02.9584

Abstract

This study focused on exploring the knowledge level of awareness and implementation of the Internal Revenue Allotment in Barangay Calamba, Cebu City. It sought to determine the answer 1. What is the demographic profile of the respondents, 2. What is the level of awareness of the respondents towards internal revenue allotment? 3. What are the strategies used by the Barangay Captain in collecting internal revenue allotment and its level of implementation? 4. What is the perception of the respondents on the contribution of the collected Real Property Tax to the operation of Barangay Calamba? The research design used was descriptive, that is by employing percentage distribution and frequency counts in presenting and analyzing the data obtained from a sample of fifty-eight (58) respondents. A validated researcher-made questionnaire was used to collect the primary data. The findings on this study revealed There was a barangay development plan; however, budget allocation is the problem observed, and these plans were not fully implemented. With those problems, this paper suggests that education be given importance, it is recommended that barangay personnel and authorities participate in an integrated capacity-building program. Educating people on practical issues such as dealing with the administration of IRA towards development, not only the officials but most importantly, the residents or the ordinary people too, so that they will be able to participate and contribute to their own development.

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