Paradigma
The Paradigma Journal is intended as a medium for scientific studies of research, thought and analysis-critical issues on Computer Science, Information Systems, and Information Technology, both nationally and internationally. The scientific article refers to theoretical reviews and empirical studies of related sciences, which can be accounted for and disseminated nationally and internationally. Paradigma Journal accepts scientific articles research at Expert Systems, Information Systems, Web Programming, Mobile Programming, Games Programming, Data Mining, and Decision Support Systems.
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<![CDATA[The Acceptance of ATM Drive Thru of Bank CIMB Bintaro Branch Jakarta Using UTAUT Model ]]>
<![CDATA[Normah Normah]]>;
<![CDATA[Abdul Hadi]]>;
<![CDATA[Fani Nurona Cahya]]>
<![CDATA[ Paradigma Vol. 25 No. 2 (2023): September 2023 Period ]]>
Publisher : <![CDATA[LPPM Universitas Bina Sarana Informatika ]]>
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DOI: 10.31294/p.v25i2.1857
<![CDATA[Drive thru ATM Service is one application of technology in the field of banking services which allows customers to take money without leaving their car. With this Drive thru ATM service customers can take money easily and quickly. The objective of this research is to know how big the customer acceptance to the existence of this Drive thru ATM service by using research method of UTAUT model (Unified Theory of Acceptance and Use of Technology). This research uses 5 (five) constructs in UTAUT (Perified Expectancy), Effort Expectancy, and the intention of keprilakuan to use the system (Behavioral Intention to Use The System). With the implementation of this research has been known how much the acceptance of customers to the presence of Drive thru ATM service. The results showed that the use of Drive thru ATM service was welcomed by customers of Bank Cimb Niaga. Because there is a positive relationship between all the variables included in the study and all hypotheses have a good effect. So the conclusion is independent variables significantly have a positive relationship to the dependent variable]]>
<![CDATA[Bahasa Inggris ]]>
<![CDATA[Desy Novita Sari]]>;
<![CDATA[Rahmi Rahmi]]>
<![CDATA[ Paradigma Vol. 25 No. 2 (2023): September 2023 Period ]]>
Publisher : <![CDATA[LPPM Universitas Bina Sarana Informatika ]]>
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DOI: 10.31294/p.v25i2.2022
<![CDATA[Although there is a lot of research on websites, there is very little research on art gallery websites in Indonesia. As a result, this study examines the quality of the National Gallery of Indonesia’s (commonly referred to as Galnas) website as a source providing information about the gallery by analyzing end-user perceptions through methods such as WebQual 4.0, importance–performance analysis, and customer satisfaction index (CSI). Fifty undergraduate and postgraduate college students in the Library and Information Science (LIS) program of the Faculty of Humanities at the University of Indonesia were selected as respondents based on convenience sampling. The study found that compared to other sources of information, the Galnas website was chosen the least, but the overall services of the website met user expectations, as evidenced by a CSI score of 83.88% for undergraduate college students and a CSI score of 74.96% for postgraduate college students. This research contributes to the enhancement of the quality and accessibility of the Galnas website.]]>
<![CDATA[Perancangan Sistem Informasi Pembelian, Penjualan dan Persediaan di UD. Koleksi Monza ]]>
<![CDATA[Hita Hita]]>;
<![CDATA[Joosten Joosten]]>
<![CDATA[ Paradigma Vol. 25 No. 2 (2023): September 2023 Period ]]>
Publisher : <![CDATA[LPPM Universitas Bina Sarana Informatika ]]>
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DOI: 10.31294/p.v25i2.2054
<![CDATA[The information system is also one of the most important parts for companies in increasing productivity, both in obtaining information, processing, and using the information, especially for the benefit of the company. UD. Monza Collection is a form of business that is engaged in distributors for women's clothing such as shorts, leggings, tank tops, and others and then sells them wholesale. The problem with the store is that the store often has difficulty in knowing the amount of raw materials by the distribution staff quickly and the calculation of the number of finished goods by the warehouse staff who are very prone to errors, this will result in delays in distribution and sales activities. The system design methodology used is the System Development Life Cycle (SDLC) methodology. The design of the input system using Microsoft Visual Studio 2015, The design of the system output using Crystal Report and data storage using Microsoft SQL Server 2014. The result of this writing is a desktop design that makes it easy to find out the available stock and makes it easy to make the required reports quickly. So that the results of this information system design can help the store in managing information and computerized business processes.]]>
<![CDATA[Adaptive Delta Modulation Simulation and Analysis Using MatLab ]]>
<![CDATA[Djadjat Sudaradjat]]>;
<![CDATA[Andi Rosano]]>
<![CDATA[ Paradigma Vol. 25 No. 2 (2023): September 2023 Period ]]>
Publisher : <![CDATA[LPPM Universitas Bina Sarana Informatika ]]>
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DOI: 10.31294/p.v25i2.2151
<![CDATA[The system for converting analog signals to digital signals has become a necessity, considering that the tools currently used are digital computers. One of the analog-to-digital conversion systems is the delta modulation system. In delta modulation, only one bit is used to encode each change in the input signal, where a rising signal is encoded into a one bit and a falling signal is encoded into a zero bit. This can save the bit rate which, when transmitted over the transmission channel, can save the transmission bandwidth, and when stored in computer storage media, can save storage space. However, if the slope of the signal rises and falls sharply, the delta modulation system cannot follow these signal changes, which is called slope overload. To overcome this problem, an adaptive delta modulation system was developed that has variable or adaptive pulse height for both one and zero bits. In this paper, a comparison between the delta modulation system and the adaptive delta modulation system using MatLab application will be simulated and analyzed. From the simulation results, it can be seen that the adaptive delta modulation system is able to overcome slope overload compared to the delta modulation system.]]>
<![CDATA[Goods Procurement Audit System Information At PT. Global Satria Aji ]]>
<![CDATA[Maya Pratiwi]]>;
<![CDATA[Narti Narti]]>
<![CDATA[ Paradigma Vol. 25 No. 2 (2023): September 2023 Period ]]>
Publisher : <![CDATA[LPPM Universitas Bina Sarana Informatika ]]>
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DOI: 10.31294/p.v25i2.2260
<![CDATA[As an effort to realize ideal information for companies, the implementation of reliable information technology governance is needed by companies. This study aims to audit the application of information technology governance of the goods procurement system at PT. Global Satria Aji, because the company PT. Satria Aji Global wants to check profit or loss and also wants to minimize losses related to the goods procurement system. The problem that is often experienced by companies is a system that is deemed unable to accommodate all the data needed when incoming data increases. This study uses the COBIT 5 framework using the EDM01, APO01, APO02, APO07, DSS01 and MEA01 process domains. The calculation of the average maturity level of the six domains used is 1.58 in decimal numbers or 158% in percent. In the study it was found that the biggest discrepancy occurred in the APO01 domain where the difference between the expected conditions and the conditions that occurred reached 2.04. The recommended improvement is to provide a consistent management approach so as to enable corporate governance requirements to be met.]]>
<![CDATA[Queue System Implementation at PT. Mulia Persada Indonesia Call Center Services ]]>
<![CDATA[Haryani Haryani]]>;
<![CDATA[Choirunisa Iqbar Qurotaaini]]>;
<![CDATA[Cucu Ika Agustyaningrum]]>;
<![CDATA[Artika Surniandari]]>;
<![CDATA[Dedi Saputra]]>
<![CDATA[ Paradigma Vol. 25 No. 2 (2023): September 2023 Period ]]>
Publisher : <![CDATA[LPPM Universitas Bina Sarana Informatika ]]>
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DOI: 10.31294/p.v25i2.2310
<![CDATA[In this modern era, call centers have become an important element in providing efficient and responsive customer service. One of the main challenges faced by call centers is how to efficiently manage customer call queues. This study aims to implement a queuing system at PT Mulia Persada Indonesia's call center service by utilizing a computer network, with the aim of increasing the efficiency and effectiveness of customer service. This research also includes an analysis of network security using a Virtual Private Network (VPN) and point-to-Point Tunneling Protocol (PPTP) as a security method for call center network connections. The results of the study show that the use of PPTP in PT Mulia Persada Indonesia's network security provides significant benefits. Call center employees can connect to the corporate network through a secure connection, even from an external location such as home. This access allows them to access the queuing system and perform call center tasks effectively without having to be in a physical office. Meanwhile, the implementation of a queue system at PT Mulia Persada Indonesia's call center service has had a positive impact, namely increasing customer satisfaction. With an effective queuing system, customer waiting time can be minimized and calls can be handled quickly.]]>
<![CDATA[Information System for Internship Applications in the Yogyakarta City Communication, Informatics, and Encoding Office ]]>
<![CDATA[Bimo Pradana]]>;
<![CDATA[Sara Puja Kesuma]]>;
<![CDATA[Darmanto Darmanto]]>;
<![CDATA[Anastasia Meyliana]]>;
<![CDATA[Diah Pradiatiningtyas]]>
<![CDATA[ Paradigma Vol. 25 No. 2 (2023): September 2023 Period ]]>
Publisher : <![CDATA[LPPM Universitas Bina Sarana Informatika ]]>
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DOI: 10.31294/p.v25i2.2328
<![CDATA[The Office of Communication, Informatics and Encoding (DISKOMINFOSAN) is a Yogyakarta City government agency tasked with carrying out government affairs in the field of Communication, Informatics and Encoding to meet the needs of society in the current digital era. Needs regarding registration and internship activities or field work practices for Yogyakarta City students, DISKOMINFOSAN is needed to provide better service. Based on the data obtained from interviews with the Sub Coordinator of the Information System Planning and Implementation Substance Group explained that the apprentice registration system and apprentice activities that are currently running are not computerized so that the data cannot be managed optimally. Research is also carried out by direct observation as an active participant in internship activities so that it can analyze deficiencies and constraints on the running system. In the early stages, students must submit documents for the requirements to register for an apprenticeship directly to the agency so that it will take time. Next, students fill in the required data on the Google Form. If an internship has been accepted, students must fill in the progress and final report on the Google Form. This activity is considered inefficient for students because they have to access many Google Form links during registration and internship activities. The software development method used in this study is the Waterfall method, the framework used for application development uses the CodeIgniter framework while the software testing used is the black-box method. With the design of this website application system, it can be a solution to problems that occur in the running system for the registration process and internship activities at the Yogyakarta City Informatics and Encryption Communication Service.]]>
<![CDATA[Information Systems to Enhance Focus in the Learning Process Using Design Thinking Methodology ]]>
<![CDATA[Wahyu Rahayu]]>;
<![CDATA[Aji Primajaya]]>
<![CDATA[ Paradigma Vol. 25 No. 2 (2023): September 2023 Period ]]>
Publisher : <![CDATA[LPPM Universitas Bina Sarana Informatika ]]>
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DOI: 10.31294/p.v25i2.2331
<![CDATA[This study adopts the Design Thinking methodology to investigate the habits, needs, and challenges faced by students when attempting to maintain focus during activities that require concentration. The research surveyed students, with a significant proportion (approximately 53% of all participants) reporting frequent loss of focus during tasks. External disturbances, such as an unconducive environment, gadget notifications, and enticing distractions, were identified as the primary triggers for this lack of focus, resulting in procrastination and hindrance in achieving their main goals. In response to these findings, this research proposes a User Interface / User Experience (UI/UX) design approach to develop an application aimed at enhancing focus and learning performance to boost overall productivity. The design aims to ensure the application's interface is user-friendly and easily comprehensible. By designing an application interface that can organize focused sessions for the activities to be carried out by the users. The UI/UX design of this application holds the potential to empower students in elevating their learning experience, thereby fostering higher productivity and goal achievement. The results of this research show that the use of the Design Thinking methodology achieved a score of 70% from the overall users who tested the application design using the Maze tool.]]>
<![CDATA[The Method User Experience Questionnaire Analysis of Identitas Kependudukan Digital Application ]]>
<![CDATA[Galang Fachrul Farlian]]>;
<![CDATA[Ridwansyah Ridwansyah]]>
<![CDATA[ Paradigma Vol. 25 No. 2 (2023): September 2023 Period ]]>
Publisher : <![CDATA[LPPM Universitas Bina Sarana Informatika ]]>
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DOI: 10.31294/p.v25i2.2353
<![CDATA[User Experience (UX) becomes important to explore and fulfill the needs for developing user-focused applications or products. The problems that exist to measure the level of user experience in the Digital Resident Identity (IKD) application and complaints submitted by users tend to lead to system and service quality problems in the IKD application. Then research purposes are assessed to evaluate the extent to which users can utilize and interact with the application. The method used by researchers is the User Experience Questionnaire (UEQ). UEQ is a widely used scoring methodology used to quantitatively measure user experience by administering a questionnaire to individuals that measures their subjective experiences and perceptions. Variables in UEQ, namely: efficiency, perspicuity, dependability, novelty, stimulation, and interestingness. The evaluation results of user experience in IKD applications using UEQ showed that there were 5 variables that received positive evaluation results, including attractiveness variables (mean 2.14), clarity variables (perspicuity) (mean 1.725), efficiency variables (efficiency) ( mean 1.725), accuracy variable (mean 1.525), and stimulation variable (mean 1.475). Whereas the novelty variable (mean 0.602) gets neutral evaluation results. From these results it can be used by IKD application developers to improve the user experience (user experience) of IKD applications on novelty variables by improving the appearance of applications that are more creative, inventive, and also cutting edge. The developer can pay attention to the recommendations that have been presented in this study. Parties who wish to conduct further research can use other evaluation methods such as Heuristic Evaluation.]]>
<![CDATA[Internet Network Analysis with Hierarchy Token Bucket Method at Dhyana Pura University ]]>
<![CDATA[Trywanto Rina]]>;
<![CDATA[Kadek Yota Ernanda Aryanto]]>;
<![CDATA[I Made Gede Sunarya]]>
<![CDATA[ Paradigma Vol. 25 No. 2 (2023): September 2023 Period ]]>
Publisher : <![CDATA[LPPM Universitas Bina Sarana Informatika ]]>
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DOI: 10.31294/p.v25i2.2354
<![CDATA[Bandwidth management is indispensable in computer networks. Not only to manage the needs of each individual, but also to keep the data traffic running smoothly. Dhyana Pura University is a private university that utilizes information technology in achieving optimal performance. Observation results with throughput, delay, packet loss and jitter parameters show that bandwidth management has not been done properly. Implementation of bandwidth management is done on Mikrotik Cloud Core Router and PC Router based on Ubuntu server version 16.04. One way to reduce performance degradation is to manage bandwidth. Good bandwidth management is expected to provide the right Quality of Service (QoS) for each internet service. The Hierarchy Token Bucket (HTB) method as a queuing method that regulates bandwidth usage to be given to each internet user shows more optimal results and is easier to use according to the desired needs. This is because the bandwidth is divided evenly and prevents one user from spending excessive bandwidth, so that it can increase employee satisfaction in using internet services. The results of the analysis of measuring the level of employee satisfaction with the Customer Satisfaction Index (CSI) method show that the HTB method has a total satisfaction index of 66.154% in the very satisfied category, while for troughput variables of 65.32%, delay of 67.14%, packet loss of 66.50% and jitter of 65.40%. Thus the implementation on the internet network at Dhyana Pura University using the Hierarchy Token Bucket (HTB) method is feasible to implement with a satisfied predicate.]]>
