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International Journal Administration, Business & Organization
Published by Asosiasi Ahli Administrasi Indonesia
ISSN : 27215652     EISSN : 27215652     DOI : https://doi.org/10.61242/ijabo.xx.xxx
Core Subject : Economy, Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences
International Journal Administration Business and Organization (IJABO) is an international peer-reviewed scientific journal with open access, publishing high quality conceptual and measure development articles in the areas of management, business administration, and related disciplines. IJABO publishing interesting articles in a highly readable format in English or Indonesian (bilingual). First published in 2020 for an online version and receive original research articles and any review papers. The aims of IJABO are disseminate research results and to improve the productivity of scientific publications for worldwide audience . IJABO is published four monthly (3 issues per year) with the scope and focus of the research areas that covers a wide variety of topics in management (but not limited to): Business Administration, Organization and Behavior, Marketing, Retail, Small Business, Entrepreneurship, Human Resources, Management Finance, Public Administration, Education Administration, Public Policy, and Organization.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 13 Documents
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Search results for , issue "Vol 6 No 1 (2025): IJABO" : 13 Documents clear
Exploring the Impact of Customer Data Security on Consumer Trust in Gojek's Digital Services Ferdyan Putri, Zahra Qanitah; Efawati, Yen
International Journal Administration, Business & Organization Vol 6 No 1 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.332

Abstract

This study aims to explore the effect of customer data security on consumer confidence in using Gojek digital services. The main focus of the research is to analyze the impact of customer data security on the Gojek platform regarding consumer perceptions and levels of trust in the service. The research method employed is descriptive with a quantitative approach, involving a population of students at Politeknik Negeri Bandung, Indonesia, for the period 2020–2023. Data were collected using questionnaires and analyzed through simple regression analysis. Results showed that approximately 38.3% of consumer confidence in Gojek services can be explained by customer data security factors. Simple regression analysis reveals significant variable coefficients, highlighting the important role of data security in shaping consumer trust. Although the impact is relatively modest, customer data security remains a crucial determinant in enhancing consumer trust in Gojek's digital services. The remaining 61.7% is influenced by other factors not examined in this study, such as service quality, user experience, and brand reputation. This research contributes to a deeper understanding of the relationship between data security and consumer trust in the context of digital services. It also offers practical insights for digital service providers like Gojek to strengthen consumer trust by improving data protection measures. Future research is recommended to explore additional factors influencing consumer trust and to conduct comparative studies across different digital platforms.
Strengthening E-commerce Customer Satisfaction through Delivery Service Transparency Regina Emiliana; Efawati, Yen
International Journal Administration, Business & Organization Vol 6 No 1 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.350

Abstract

The purpose of this study is to investigate the impact of Real-Time Tracking Systems (RTTS) on customer satisfaction through Last Mile Delivery (LMD) Transparency in the context of E-commerce businesses. The research aims to explore how the integration of real-time tracking affects consumer satisfaction, particularly focusing on the transparency of the delivery process. The sample for this study comprised 112 respondents, all of whom were vocational students in Bandung with prior experience in e-commerce transactions and regular use of RTTS to monitor their product shipments. This study employs a quantitative approach, utilizing correlation and regression analysis to examine the relationships among variables. Data was collected using a structured questionnaire distributed via Google Forms, both directly and through social media platforms, targeting respondents who met the study's inclusion criteria. The findings indicate that the use of RTTS has a significant positive effect on customer satisfaction through enhancing LMD transparency in e-commerce, accounting for 55.6% of the variation in delivery transparency. The remaining 44.4% of the variance is attributed to other factors, suggesting that additional elements beyond RTTS also contribute to the transparency and efficiency of the last-mile delivery process. These results highlight the importance of real-time tracking in improving customer experience and operational transparency in the rapidly growing e-commerce sector.
Pengaruh Promosi Melalui Instagram Terhadap Minat Beli Konsumen (Studi Pada Konsumen Nangkring Seblak Di Cimahi) Barikly Mubarokan; Nisa’i , Zulfa Hidni
International Journal Administration, Business & Organization Vol 6 No 1 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.446

Abstract

This study aims to examine the influence of promotion through Instagram social media on consumer purchasing interest in Nangkring Seblak MSMEs in Cimahi. This study uses a quantitative descriptive approach involving 104 respondents selected using a purposive sampling method. The results of the study indicate that promotion through Instagram significantly influences consumer purchasing interest with a contribution of 55.9%, while 44.1% is influenced by other factors. Promotional aspects such as context, communication, collaboration, and connection have been shown to play an important role in attracting consumer interest. These findings indicate that promotional strategies through Instagram are effective in increasing brand awareness and consumer purchasing interest, although ongoing evaluation is still needed to optimize results. In practice, MSMEs can utilize Instagram to reach a wider market by presenting interesting and relevant content. From a theoretical perspective, this study supports the literature related to the influence of social media on consumer behavior and provides a basis for further research in the field of digital marketing.
Revealing the Relationship Between Financial Management and Student Investment Decisions at Bandung State Polytechnic Nurfadhilah, Muhamad Imam; Za’im, Zahir Muhammad
International Journal Administration, Business & Organization Vol 6 No 1 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.450

Abstract

This study investigates the relationship between financial management and investment decisions among students. Data were collected from one hundred active students who were randomly selected using a descriptive quantitative approach and a standard questionnaire. The factors studied include students' preferences for investment instruments, such as savings, deposits, mutual funds, and other financial assets, as well as financial management techniques, such as planning, control, and personal financial recording. The purpose of this research is to determine how financial management techniques influence students' decisions regarding various investment instruments. The results show that there is a strong correlation between students' investment decisions and their capacity in financial management. Although students with less developed financial management understanding prefer more conventional or common choices such as savings, students with proficient financial management skills usually have habits of diversifying investments or selecting several investment instruments and choosing instruments with low risk. The findings of this study provide an overview of the importance of financial behavior among students and serve as a basis for the development of more effective financial literacy programs.
PENGARUH KEHADIRAN MODERN MARKET LEMBANG DAN DAMPAKNYA TERHADAP DINAMIKA PASAR TRADISIONAL: PERSPEKTIF DARI PERSEPSI MASYARAKAT Sulaeman, Fitriani
International Journal Administration, Business & Organization Vol 6 No 1 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.452

Abstract

Modern markets in various regions often create challenges for traditional markets, including in the Lembang area. This study aims to examine the influence of Modern Market Lembang on the dynamics of traditional markets. Using a quantitative approach supported by a structured survey distributed to local residents and market participants, this study found that Modern Market Lembang exerts a moderate influence on the sustainability of traditional markets. Although modern markets are preferred for their convenience, product quality, standardized pricing, and attractive promotional strategies, traditional markets continue to hold significance within the community due to their warm social interactions, price flexibility, personalized service, and strong consumer loyalty. Furthermore, the research identifies key factors influencing consumer behavior shifts, including perceived value, accessibility, and cultural attachment to traditional shopping experiences. The findings suggest that rather than being purely competitive, modern and traditional markets have the potential to complement each other by offering diversified shopping experiences that cater to different consumer needs. Strategic initiatives such as service innovation, infrastructure improvement, and collaborative promotional efforts are critical for enhancing the competitiveness of traditional markets. In conclusion, strengthening the synergy between modern and traditional markets is essential for ensuring balanced market dynamics, preserving local cultural identity, and fostering sustainable economic growth in the Lembang region.
Kualitas Pelayanan Digital Dan Keputusan Pembelian pada Studi Kasus Cafetaria Labbis-Polban, Bandung, Indonesia Tia Monica, Syalsabila; Triyanto, Fajar Akhmad
International Journal Administration, Business & Organization Vol 6 No 1 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.456

Abstract

This study aims to analyze the impact of virtual service quality on consumer purchasing decisions at Cafeteria Labbis POLBAN. In an era of interconnected digital technology, consumers increasingly rely on digital platforms to make purchasing decisions, including when selecting dining options. Digital service quality, encompassing reliability, security, accessibility, responsiveness, and personalization, is pivotal in enhancing consumer satisfaction and loyalty. This research adopts a quantitative approach utilizing a descriptive causal method and employs multiple linear regression analysis to examine the impact of digital service quality on purchasing decisions. The findings indicate that digital service quality significantly influences purchasing decisions at Cafeteria Labbis, with reliability and responsiveness emerging as the most dominant elements. Additionally, high-quality digital services contribute to increased customer loyalty. Based on these findings, it is recommended that Cafeteria Labbis continue to enhance its digital service quality by improving device reliability, ensuring transaction security, and increasing responsiveness to customer needs, thereby strengthening the customer experience and encouraging repeat purchases.
Implementation of the KUR (People's Business Credit) Guidance Program in the City of Banjarmasin Micro Business and Manpower Cooperative Service Rizkiyah; Naimah; Alfinuri, Novita
International Journal Administration, Business & Organization Vol 6 No 1 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.458

Abstract

This research examines the implementation of the Kredit Usaha Rakyat (KUR) program, launched by the government to encourage banks to provide financing to MSMEs. The program involves the Cooperatives, Micro, and Manpower Office (Diskopumker) as facilitators, with government-backed guarantees in collaboration with eight distribution banks. The research aims to analyze the role of the office in facilitating KUR assistance and identify factors that support and hinder its implementation. Using a qualitative approach and field research methods, including interviews and documentation, the study focuses on its role and the challenges of implementing KUR in city of Banjarmasin. Findings reveal that the Cooperatives, Micro, and Manpower Office plays a pivotal role in collaborating and coordinating with both government and private banks to facilitate access to KUR. Key activities include socializing the program to business actors, providing business development training, and enhancing market access. The provision of capital from banks has significantly supported MSMEs in improving their businesses. However, challenges persist, such as public misconceptions that KUR is direct government assistance, creating misunderstandings among prospective business actors. Despite these obstacles, efforts have substantially contributed to MSME growth by leveraging credit mechanisms, empowering business actors, and fostering sustainable economic development in Banjarmasin City.
Determinants of Financial Performance with Sustainability Report as A Moderation Variable Permana, Tista Fadhil; Djuharni, Darti; Arniati, Tutik
International Journal Administration, Business & Organization Vol 6 No 1 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.461

Abstract

This study aims to determine the effect of green accounting, environmental performance, and environmental costs on the level of profitability of financial performance moderated by sustainability report. This research is quantitative in the type of causality, with a research population of 80 manufacturing companies’ industrial classification based on production results for the 2020-2022 period and determination of the number of samples of 20 companies obtained through purposive sampling techniques. Data collection was carried out using secondary data tracing through the Indonesia Stock Exchange and the GRI G4 index of each company. Data processing using SPSS software program is analyzed with a multiple linear regression analysis approach Moderated Regression Analysis (MRA). Based on the results of the study shows that green accounting, environmental performance, and environmental costs do not have a significant effect on financial performance
The Influence of Transformational Leadership and Perceived Organizational Support (POS), Mediated by Trust on Employee Engagement at PT Hutama Karya (Persero) Khoerunnisa, Sarah; Yusnita, Nancy; Hadiyat, Yayan
International Journal Administration, Business & Organization Vol 6 No 1 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.465

Abstract

This study aims to analyze the influence of transformational leadership and Perceived Organizational Support (POS) on employee engagement, with trust as a mediating variable. A quantitative research approach was employed using a survey technique. Data were collected through questionnaires distributed to employees of PT Hutama Karya (Persero) and analyzed using Structural Equation Modeling (SEM). The findings indicate that transformational leadership and POS have a positive and significant impact on trust, which in turn enhances employee engagement. Trust is proven to be a mediator that strengthens the relationship between transformational leadership, POS, and employee engagement. The study concludes that organizations need to reinforce transformational leadership and provide better organizational support to foster employee trust, ultimately leading to higher engagement. These findings offer practical implications for PT Hutama Karya (Persero) management in designing strategies to enhance employee engagement and support the company's business sustainability.
Comperhensive Analysis of PT Timah Tbk Financial Performance: A Case Study of the COVID-19 Pandemic and Corruption (2019-2023) Irawan, Rini Larasati
International Journal Administration, Business & Organization Vol 6 No 1 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.467

Abstract

The COVID-19 pandemic created substantial disruptions that affected the mining sector along with its fundamental market stability as well as operational efficiency. The analyzed financial performance of PT Timah Tbk spans from 2019 to 2023 while examining how COVID-19 has affected the company together with the consequences of corruption-related scandals. To gauge its financial status and market performance the study performs financial ratio analysis alongside interviews and document review methods. The pandemic has led PT Timah Tbk to experience severe profit decreases combined with liquidation difficultes as it dealt with operational sustainability issues. Analysis confirms that financial instability progressed because of internal corruption scandals at the company which produced additional difficulties for corporate governance structures. The study demonsrates that PT Timah Tbk must improve its financial management while strengthening its anti-corruption measures to restore it self and guarantee enduring success. The reseach demonsrates that corporate governance needs full transparency and accountability during times of crisis.

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