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Sugeng Suharto
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Jalan Kalimantan No 4 RT 004 RW 001 Kelurahan Kampung Kelawi, Kecamatan Sungai Serut, Kota Bengkulu, Provinsi Bengkulu
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INDONESIA
Journal of Social Science and Humanities (JoSSH)
Published by Gayaku Publisher
ISSN : -     EISSN : 29626021     DOI : -
Core Subject : Religion, Humanities, Science, Education, Art, Social,
Religion Arts Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences
Journal of Social Science and Humanities (JoSSH) focuses on the applications of social sciences and humanities theories and methodologies and provides an intellectual platform for the researchers and scholars to pursue an interdisciplinary approach to create new knowledge, solution, and improve quality on issues pertaining to humans and society. Journal of Social Science and Humanities (JoSSH) welcomes all approaches (empirical, analytical, or conceptual) that create or extend theory as well as qualitative methods (e.g. case studies) are welcome. The scope of the Journal includes but are not limited to the following fields: Architecture and habitat, Consumer and family economics, Education, Consumer Law, Media and communication studies, Political sciences and public policy, Population studies, Psychology, Sociology, Tourism, Arts and culture, Dance, Language and linguistics, Literature, Music, Philosophy, and Sports.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 5 Documents
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Search results for , issue "Vol. 3 No. 2 (2024): July-December" : 5 Documents clear
Exploring the Quality of Services and Facilities in Increasing Guest Satisfaction at Villa Cantik Tresna Seminyak Setiawan, Agung; Sari, Meci Nilam
Journal of Social Science and Humanities Vol. 3 No. 2 (2024): July-December
Publisher : GAYAKU PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jossh.v3i2.1062

Abstract

This study aims to explore the variables of service quality and facilities on guest satisfaction staying at Villa Cantik Tresna Seminyak. The method used is to conduct literature studies from 10 books and journals and then conduct cognitive analysis related to the relationship between service quality and facilities and customer satisfaction. Opinions and points of view found in 10 books and journals are then taken as important points related to the problem being studied. The results of the literature study of 10 books and journals that have been reviewed by researchers show that there are several kinds of views or statements related to improving service quality and service. Suggestions that researchers can give to the management of Villa Cantik Tresna are: (1) Provide maximum service to guests who stay. (2) Repairing villa facilities that are damaged or outdated because they can interfere with the view and affect guest assessments of villa facilities. (3) Pro-actively asking guests or customers about impressions and messages during their stay so that management knows where guests or customers are dissatisfied.
The Role Of Information Technology In Improving The Efficiency Of Public Services (A Case Study At The Licensing And Investment Office Of Investment Of Lahat District) Padela, Manisa Bunga; Putri, Aulia Utami
Journal of Social Science and Humanities Vol. 3 No. 2 (2024): July-December
Publisher : GAYAKU PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jossh.v3i2.1063

Abstract

The implementation of information technology (IT) at the Investment and Licensing Office of Lahat Regency is a strategic step to enhance public service efficiency. This study aims to analyze the role of IT in accelerating administrative processes, identify the challenges faced, and seek solutions to address these issues. The method used is descriptive qualitative with data collection through in-depth interviews, observations, and documentation. The informants involved include the Head of the Office, Head of Division, and relevant staff. The results show that the implementation of IT has successfully reduced the time for licensing processes and improved service accessibility for the community. However, challenges such as limited human resources (HR) and inadequate infrastructure remain obstacles. Therefore, it is recommended that the Investment and Licensing Office conduct regular training for staff and improve IT infrastructure to maximize the benefits of technology in public services.
Strategy for the Development of Kuranding Lake Tourist Attraction in Tanjung Beringin Village, South Bengkulu Regency Indarti, Sri; Mimi Julilah; Rosidin
Journal of Social Science and Humanities Vol. 3 No. 2 (2024): July-December
Publisher : GAYAKU PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jossh.v3i2.1095

Abstract

Indonesia is an archipelago that has many good and beautiful places, including mountains, green nature, rivers and more. This is utilized as a tourist attraction that adds to the income of the tourist attraction area, one of the tours is Kuranding Lake, this tour is located in Tanjung Beringin Village, Air Nipis Subdistrict, South Bengkulu Regency, Kuranding Lake Tourism is relatively new and there are still many who do not know about this tour. The problem in this study is how the development strategy of the Kuranding lake tourist attraction in Tanjung Beringin Village, South Bengkulu Regency, The purpose of this study is to describe the development strategy carried out by the management or manager of the Kuranding lake tourist attraction. This research uses descriptive qualitative methods, collection techniques by means of observation, interviews, and documentation. The data analysis technique used is an interactive analysis technique consisting of three components, namely data reduction, data presentation, and conclusion drawing. From the results of the study according to the research focus, the dimensions of the strategy are objectives, policies and programs, there are 6 short-term goals and 3 medium-term goals obtained from interviews with managers, besides that there are policies for managing Kuranding lake, namely 6 policies that have been applied to Kuranding lake objects, as for several programs for Kuranding lake objects by managers, namely real or real programs, besides that there are also 3 programs as material for developing Kuranding lake tourism objects including marketing programs, lake tourism destinations, partnerships. The obstacles faced include lack of funds and need a touch from the government or other private parties. Kuranding Lake also has several resident resources such as tourist sites and environmental conditions that are still beautiful.
Implementation Of Management Policy Of Rental Flats (RUSUNAWA) In Bengkulu City Indarti, Sri; Sari, Sinta Permata
Journal of Social Science and Humanities Vol. 3 No. 2 (2024): July-December
Publisher : GAYAKU PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jossh.v3i2.1096

Abstract

Rumah susun sewa (Rusunawa) is a multi-storey building built to address housing needs in an area. Rusunawa Bengkulu is the first flat in Bengkulu City built by the Ministry of PUPR through the Bengkulu City government, and managed by the Bengkulu City Housing and Settlement Office (Perkimtan). This flat is intended for the low-income Bengkulu community or MBR. The purpose of this research is to find out how the implementation of policies in the management of Rusunawa Bengkulu. The research method is descriptive with a qualitative approach. Data obtained through the process of observation, interviews and documentation. The overall research results show that the management of Rusunawa Bengkulu is not running well, because there is still a lot of damage to the flat that is not repaired, it is due to the absence of a budget given by the City Government to the Perkimtan Office to repair the damage in Rusunawa Bengkulu.
Analysis Of Excellent Service Innovation At The Air Nipis Sub-District Office, South Bengkulu District Marisa, Wica; Indarti, Sri
Journal of Social Science and Humanities Vol. 3 No. 2 (2024): July-December
Publisher : GAYAKU PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jossh.v3i2.1097

Abstract

There are many aspects of national social life which are basically related to public services. Responsibility for providing essential public services, such as health care, education, and information technology, lies with the government. Facebook applications, WhatsApp groups and 24-hour services are some of the innovative public information facilities and services offered by the Elnipis Regency Government in South Bengkulu Regency. The aim of this research is to find new ways for the public sector to use the 24 hour service feature on the Facebook WhatsApp group application. A combination of descriptive and qualitative research methodologies was used in this research. Interviews, observations, and recordings related to Facebook applications, WA groups, and 24-hour services were used as data collection techniques. According to Rogers' (2003) theoretical approach, which proposes that users of the Facebook Metrics application, WA grub, and 24-hour service compliance benefit greatly from relative profitability, this data can then be examined qualitatively by examining all the data collected, which is supported by the results of the interviews . Both previous and current innovations are very easy; App users faced a little problem and had the opportunity to test it. It has amazing results and will be noticed by people at all social levels. Based on research results, the WA Facebook group application and 24-hour service show a high level of public service innovation. The five indicators of innovation used in this research are relative advantage, implementation, complexity, possibility of being tried, and possibility of being observed. There are two indicators that are not optimal, namely complexity and the possibility of trying

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