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Journal of Social Science
Published by Al-Makki Publisher
ISSN : 29631866     EISSN : 29638909     DOI : -
Core Subject : Social,
Social Sciences
The Journal of Social Science (JoSS) is a double blind peer-reviewed academic journal and open access to social and scientific fields. The journal is published monthly once by Al-Makki Publisher. The Journal of Social Science (JoSS) provides a means for sustained discussion of relevant issues that fall within the focus and scopes of the journal which can be examined empirically. The journal publishes research articles covering all aspects of social sciences, ranging from Management, Economics, Culture, Law, Geography, and Education that belong to the social context.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 351 Documents
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The Role of Customer Satisfaction Mediates The in-Fluence of Store Atmosphere and Service Quality on Customer Loyalty I Made Michael Wijana; Gede Bayu Rahanatha
Journal Of Social Science (JoSS) Vol 4 No 8 (2025): JOSS: Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v4i8.501

Abstract

The purpose of this study is to explain the role of customer satisfaction mediates the influence of store atmosphere and service quality on customer loyalty (a study on Warung Kopi Jenar Kaliasem customers). The theory used is the Stimulus-Organism-Response (SOR) theory. This research employed a non-random sampling method. The population in this study consists of people in Denpasar City with a minimum education level of high school or equivalent who have visited and purchased products at Warung Kopi Jenar at least twice within six months. The sample selection method used was judgment sampling, with a total of 120 respondents. Data collection was carried out by distributing questionnaires. The data analysis technique used in this study was PLS-based SEM. The results show that store atmosphere and service quality have a positive and significant effect on both customer satisfaction and customer loyalty. Customer satisfaction also has a positive and significant effect on customer loyalty. Mediation analysis indicates that store atmosphere and service quality affect customer loyalty through customer satisfaction. The theoretical implications of this study reveal that store atmosphere and service quality influence customer loyalty not only directly but also indirectly through customer satisfaction as a mediating factor. Practically, these findings provide strategic insights for the managers of Warung Kopi Jenar regarding the important role of customer satisfaction in mediating the influence of store atmosphere and service quality on customer loyalty.
Efektivitas Penggunaan Anjing Penembak Jitu dalam Bantuan Pengamanan dan Penyidikan Kasus Kriminal di Satuan Polisi Pamong Praja Polda Bali Ni Putu Tesya Sumita Dewi; H. Nurianto RS; H Sobandi
Journal Of Social Science (JoSS) Vol 4 No 8 (2025): JOSS: Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v4i8.502

Abstract

Crime is nothing new, its forms and types are increasingly developing along with the times. Various methods and efforts are made to find effective and appropriate ways to overcome this problem. The Indonesian National Police as law enforcers have the duty and responsibility to take action to prevent and overcome criminal acts. The police also have an important role as investigators. This is in accordance with the statement of Article 1 number 1 of the Criminal Procedure Code, Investigation is a subsystem of the investigation which aims to collect initial evidence which will later be used at the investigation stage. In an effort to collect tools and evidence that are indicated as traces of a crime, one of the means used by the Police is the use of tracking dogs or known as the K-9 Animal Unit.
Implementation of Public Policy for Electronic-Based Business Licensing Services at The Bangli Regency Investment Office and PTSP Ni Luh Komang Sri Irawati; I Made Sudiarkajaya; I Wayan Majuarsa
Journal Of Social Science (JoSS) Vol 4 No 8 (2025): JOSS: Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v4i8.503

Abstract

This study aims to analyze the implementation of electronic business licensing policies at the Bangli Regency Investment and One-Stop Integrated Services Office (DPMPTSP). This research focuses on three main aspects: the policy implementation process, the challenges faced, and the efforts made to improve the quality of business licensing services through the Online Single Submission – Risk Based Approach (OSS-RBA) system. This study uses a descriptive qualitative method, employing in-depth interviews, observations, and document analysis. The findings show that although the OSS-RBA policy has been implemented, it has not achieved optimal results. Key challenges include low digital literacy among the public, limited IT infrastructure, uneven technical capacity of human resources, and a lack of integration between national and regional licensing systems. In response, DPMPTSP Bangli has undertaken several initiatives, such as providing OSS assistance services, in-house technical training, and developing digital-based public communication. The study concludes that the successful implementation of OSS-RBA is highly dependent on technological readiness, bureaucratic competence, and effective inter-agency coordination.
Collaborative Governance In Post-Covid-19 Economic Recovery: A Case Study Of The "Mustika Desa" Program In Temanggung Regency Aksan Aksan
Journal Of Social Science (JoSS) Vol 4 No 9 (2025): JOSS: Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v4i9.506

Abstract

This study explores the collaborative process in the Mustika Desa program in Temanggung Regency. The collaboration phenomenon in this program involves various cross-sector actors who are interested in recovering the economy after the Covid-19 pandemic. This study is interesting because addressing complex public issues is often ineffective if actors work in isolation, while collaboration opens up space for the unification of resources, knowledge, and interests to achieve a common goal. Therefore, this study focuses on the process of collaboration stages in the Mustika Desa program. The study uses a qualitative approach with a case study method, combining theoretical frameworks with empirical findings in the field. The analysis unit is focused on Temanggung Regency, with primary data obtained through in-depth interviews with key informants, as well as secondary data from previous studies and official documents of related institutions. This study found that the collaboration process in the Mustika Desa program takes place through four main stages: formal and informal face-to-face dialogue to unite views; building trust and commitment that triggers participation; the formation of mutual understanding through the agreement of rules and concrete support; and the achievement of temporary results in the form of positive dynamics in three priority programs—Yard Farmers, Land Conservation, and Waste-Free Villages—which are adjusted to the aspirations of the community and local conditions. As a form of actors' choice of strategy, collaboration is a mechanism to bridge obstacles and take advantage of opportunities from formal policies, while ensuring that programs remain relevant to the needs
Law Enforcement on The Misuse of "Brong" Exhaust Pipes in The Community Within The Jurisdiction of Bali Regional Police I Made Dwiseptya Wiranta Putra; Erikson Sihotang; Anak Agung Gde Putra Arjawa
Journal Of Social Science (JoSS) Vol 4 No 9 (2025): JOSS: Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v4i9.507

Abstract

The Law Enforcement carried out by the Bali Regional Police in handling the use of brong exhausts is by enforcing traffic regulations, conducting compliant operations, providing services to the community, conducting patrols, conducting raids, and the Bali Regional Police also provide appeals regarding violations or driving regulations in the form of socialization to schools and the community and also providing appeals to shops selling brong exhausts not to sell brong exhausts. The obstacles for the Bali regional police in preventing violations by two-wheeled motor vehicle drivers that occur in their jurisdiction are internal and external obstacles. There are three internal obstacles experienced by the Bali Regional Police Traffic Police, including lack of socialization to the community, limited budget and lack of facilities and infrastructure. In addition to internal obstacles, there are also three external obstacles including lack of cooperation between the traffic police and other agencies related to traffic, low level of legal awareness of two-wheeled motor vehicle drivers, and also non-compliance by drivers with applicable regulations because there are always those who violate them. From these obstacles, the police continue to strive as their obligation to create a safe situation and condition for all parties.
Evaluation of The National Mental Revolution Movement Policy in Increasing Inter and Intra-Religious Tolerance and Harmony (Study in The Special Capital Region of Jakarta Province) Mukhammad Fahrurozi; Fernandes Simangunsong
Journal Of Social Science (JoSS) Vol 4 No 9 (2025): JOSS: Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v4i9.508

Abstract

This study aims to evaluate the policies of the National Movement for Mental Revolution (GNRM) in increasing tolerance and inter-religious harmony in DKI Jakarta Province. The problems behind this study are the increase in hoaxes, hate speech, intolerance and radicalism in society, as well as the erosion of the values of mutual cooperation and unity. The underlying theory of this study is the Stufflebeam evaluation model with the CIPP (Context, Input, Process, Product) approach. This study uses a qualitative method with an analytical descriptive approach. Data collection techniques were carried out through in-depth interviews, observations, and documentation studies. The research informants consisted of 20 people representing policy makers, policy implementers, policy targets, policy evaluators, and expert speakers. Data analysis uses data condensation, data presentation, and conclusion drawing techniques. The results of the study show that from the aspect of context evaluation, GNRM policies have identified the needs of the community in building tolerance. From the aspect of input evaluation, there is cross-sectoral stakeholder involvement but there are still budget and resource limitations. From the aspect of process evaluation, the implementation of the program is running but has not been optimal in reaching all levels of society. From the aspect of product evaluation, there is a positive but not significant impact on increasing the index of religious harmony. Supporting factors include government commitment and stakeholder support, while inhibiting factors include budget limitations, coordination between agencies that are not optimal, and strong narratives of intolerance on social media.
Dialoguing the Qur'an's Pronoun (Damir) and Gender Equality Akhmad Luthfi Mubarok
Journal Of Social Science (JoSS) Vol 4 No 9 (2025): JOSS: Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v4i9.509

Abstract

This study examines the emergence of damir and analyzes its distribution across 114 surahs of the Qur'an to address key questions regarding the relationship between the use of damir, the adaptation of damir to the phenomenon of taghlib, and the discourse on gender equality. It employs a mixed-methods approach based on full corpus analysis, combined with the spirit of maqasid al-shari'ah, and engages perspectives from both classical and contemporary Islamic thinkers, as well as hermeneutics scholars concerned with this issue. The findings show that the form and occurrence of damir do not indicate the superiority of any gender; rather, they must be understood according to the linguistic rule of taghlib. The study concludes that the distribution of damir in the Qur'an represents a divine communication strategy that avoids gender bias in Qur'anic language, a conclusion that can be demonstrated through scientific analysis.
Rethinking the Democratic Participant Media Theory for African Development and Good Governance: Issues and Perspectives from Nigeria Ifeanyi Martins Nwokeocha
Journal Of Social Science (JoSS) Vol 4 No 9 (2025): JOSS: Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v4i9.510

Abstract

This research examines the role of the Democratic-Participant Media Theory (DPMT) in promoting development and good governance in Africa, with a specific focus on Nigeria. Employing a qualitative analytical research approach, the study builds on an extensive review of literature from scholarly journals, books, and institutional reports. The findings indicate that African nations, particularly Nigeria, continue to grapple with political instability and underdevelopment, partly due to the ineffective application of imported Western democratic models and media frameworks. Denis McQuail's Democratic-Participant Media Theory is presented as a viable alternative that emphasizes grassroots participation, access to media, and the democratization of communication. The theory supports the use of media—including small-scale and local outlets—to enhance civic engagement, hold government accountable, and foster inclusive development. This study concludes that adopting DPMT can strengthen democratic processes, amplify citizen voices, and contribute to sustainable governance and development in Africa. It urges African leaders and policymakers to leverage media pluralism and participatory communication to achieve lasting political and socioeconomic progress.
Media, Culture, And Society: Social Interaction In The Digital Era - A Study Of The Music Community On Tiktok Indonesia Moch. Abdullah Faqih; Lintang Dinar Andari; Rinna Ardina Novriani
Journal Of Social Science (JoSS) Vol 4 No 9 (2025): JOSS: Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v4i9.511

Abstract

In the current era of globalization, the development of media technology is taking place very rapidly, giving birth to various digital innovations such as social media. Social media becomes a virtual space that allows individuals to form social networks based on similar interests, activities, and collective identities. One of the platforms that is now the center of digital interaction is TikTok, especially in the music community such as K-Pop, indie, and dangdut. This study uses the theory of symbolic interactionism to understand how individuals in the music community on TikTok shape meaning, identity, and social relationships through symbolic interactions. This theory emphasizes that identity and social reality are not fixed, but are formed through a process of interaction that is loaded with symbols, whether through comments, videos, dance challenges, to collaborative features such as duets and stitches. TikTok is not only a space to express musical preferences, but it is also an arena where social interactions are actively constructed and negotiated. The findings in this study show that participation in the TikTok music community is a form of meaningful communication that shows social connectedness, cultural identification, and digital dynamics in contemporary society.
Juridical Study on the Negligence of Coal Mining Companies on Corporate Social Responsibility for the Community Affected by Mining Activities Laurensia Mutiara Anindya; Meiriana Meiriana
Journal Of Social Science (JoSS) Vol 4 No 10 (2025): JOSS: Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v4i10.513

Abstract

Coal mining activities in Indonesia have a significant social and environmental impact on the communities around the mining area. In this context, Corporate Social Responsibility (CSR) is a legal and social instrument that must be carried out by the company as a form of responsibility to the affected communities. This study aims to juridically analyze the forms of negligence of mining companies in the implementation of CSR, as well as evaluate the effectiveness of regulations that regulate these obligations. With a normative juridical approach and case studies, this study identifies legal loopholes, weak supervision, and lack of community participation in the implementation of CSR. The results of the study show that CSR negligence by coal mining companies occurs in various forms, ranging from the absence of relevant CSR programs to manipulative and unsustainable implementation. The impact includes economic losses, environmental damage, social conflicts, and human rights violations. Legally, this negligence can be categorized as an unlawful act (PMH) and gives rise to civil and criminal liability. However, law enforcement is still weak due to the absence of standard CSR implementation standards and limited public access to legal mechanisms. This study recommends reform of CSR regulations through strengthening legal sanctions, establishing independent supervisory bodies, and implementing rights-based approaches in the implementation of CSR. With these steps, it is hoped that the negligence of mining companies can be minimized and the affected communities obtain fairer and more sustainable legal protection.

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