cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Sigit Hardiyanto
Contact Email
sigithardianto@umsu.ac.id
Phone
+6282160688634
Journal Mail Official
jurnalkeskap@umsu.ac.id
Editorial Address
Jalan Kapten Mukhtar Basri No. 3 Medan
Location
Kota medan,
Sumatera utara
INDONESIA
Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Published by Universitas Muhammadiyah Sumatera Utara
ISSN : -     EISSN : 29619998     DOI : http://dx.doi.org/10.30596%2Fkeskap.v1i1
Core Subject : Social,
Social Sciences
Jurnal Keskap merupakan jurnal yang menggunakan model peer review yang dapat diakses secara online. Tujuan Keskap adalah menerbitkan jurnal yang memuat artikel-artikel berkualitas yang mampu menyumbangkan pemikiran secara teoritis dan empiris untuk kemajuan teknologi dan pendidikan. Tulisan-tulisan di KESKAP akan memberikan kontribusi signifikan bagi pemikiran kritis di bidang ilmiah, khususnya di bidang Ilmu Sosial dan Humaniora. Ruang lingkup bidang yang terdapat dalam KESKAP meliputi bidang-bidang sebagai berikut: Ilmu komunikasi; Humas; sosiologi; kewarganegaraan; politik; sosioekonomi; budaya dan masyarakat; budaya dan bahasa; multikulturalisme; kebijakan publik; pendidikan; kemiskinan dan pertumbuhan; dan administrasi publik.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 164 Documents
 13   14   15   16   17 
Peran Kegiatan Mengaji Sore terhadap Pengembangan Kemampuan Membaca Al-Qur’an Anak di Desa Selemak, Kecamatan Hamparan Perak Shofwan, Naufal
KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 4, No 3 (2025): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/keskap.v4i3.27458

Abstract

Quranic education plays a crucial role in shaping the spiritual, moral, and character foundations of young Muslims. The ability to read the Quran from an early age is not only related to technical skills but also serves as a means of internalizing Islamic values that strengthen children's faith and morals. One form of non-formal education that plays a significant role in this process is afternoon Quranic study activities, which still exist in various rural areas. This study aims to analyse the role of afternoon Quranic study activities in developing children's Quranic reading skills in Selemak Village, Hamparan Perak District. These activities are carried out simply under the guidance of a female teacher who adapts teaching methods to each child's individual abilities. The results show that afternoon Quranic study activities not only improve the technical aspects of Quranic reading such as pronunciation, pronunciation, and tajwid—but also foster learning motivation, discipline, and religious character through learning in a family-like and spiritual atmosphere. However, challenges remain, such as limited Quranic study teachers, limited learning facilities, and the influence of children's modern lifestyles in the digital era. Therefore, innovation in learning methods and collaboration between teachers, parents, and the community are needed to ensure that afternoon Quranic recitation activities remain relevant and effective as a community-based Islamic educational platform. Thus, afternoon Quranic recitation activities can be viewed as an integral part of the Islamic education system, not only fostering Quranic reading skills but also shaping a Quranic generation with noble morals, Islamic personalities, and the ability to face the challenges of modernity
Dinamika Komunikasi Internal Dalam Ikatan Mahasiswa Muhammadiyah: Analisis Pola Interaksi dan Tantangan Kultural Organisasi Syahputri, Nazwa Ayu; Sundari, Salsabila; Putra, Akbar Adrian; Iqbal, Iqbal
KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 4, No 3 (2025): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/keskap.v4i3.27448

Abstract

This study aims to analyze the communication methods within the organization and cultural issues that occur in the Muhammadiyah Student Association (IMM), specifically in the Leadership of the Muhammadiyah Student Association Commissariat (PK IMM) of the Faculty of Social and Political Sciences (FISIP) of the University of Muhammadiyah North Sumatra. This research is important because good communication within the organization helps maintain alignment of goals, strengthen shared identity, and ensure the organization's long-term survival. The study uses a descriptive qualitative approach with data collection methods through observation, in-depth interviews, and document collection. Data were analyzed using data reduction, data presentation, and interpretive conclusion drawing steps. The results show that communication methods in PK IMM FISIP UMSU include active vertical, horizontal, and informal communication, but still face several obstacles, such as low participation of new members, an unorganized information system, and a lack of two-way communication. Cultural challenges that arise include differences in backgrounds, communication styles, and the level of understanding of IMM values that is not evenly distributed among members. The lack of strategies for managing cultural diversity leads to the risk of misunderstanding and reduces organizational effectiveness. The research conclusions emphasize the importance of strengthening participatory communication systems, increasing intercultural understanding, and improving the role of leaders as facilitators of inclusive communication to create more adaptive, harmonious, and sustainable organizations
Representasi Adegan LGBT+ Pada Film Lightyear dan Zootopia Milik Disney Siregar, Arvin Yogi
KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 4, No 3 (2025): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/keskap.v4i3.27453

Abstract

Animated films are a form of media that is very popular with various groups, especially children and teenagers. Apart from being entertainment, animated films can also be a means of education and the formation of social values in daily life. This study aims to analyze the representation of LGBT+ scenes in two animated films produced by Disney, namely Lightyear and Zootopia, using Roland Barthes' semiotic approach. Animated films have an important role not only as entertainment, but also as a medium for shaping social values and identities. This study aims to analyze the representation of LGBT+ scenes in two animated films produced by Disney, namely Lightyear and Zootopia, using Roland Barthes' semiotic approach. Animated films have an important role not only as entertainment, but also as a medium for shaping social values and identities. Lightyear features explicit LGBT representation through the character of Captain Alisha Hawthorne who has a same-sex partner and is portrayed as building a family. Instead, Zootopia presents an implicit representation of LGBT through the characters of Bucky and Pronk Oryx-Antlerson who are positioned as same-sex couples. The analysis is carried out through three levels of Barthes' meaning: denotation, connotation, and myth. The results show that at the level of denotation, films show literal scenes about same-sex relationships; at the level of connotation, the scene communicates the social meaning of equality, diversity, and normalization of LGBT identity; Meanwhile, at the mythical level, the film builds an ideological narrative that the ideal modern society is inclusive and multicultural. The findings also confirm that Disney used a different representation strategy: explicit in Lightyear to emphasize progressivity, and implicit in Zootopia as a careful strategy in dealing with global market sensitivities. This research is expected to contribute to the study of communication, especially the study of media representation, as well as to enrich the literature on the relationship between children's media, gender, and popular culture
Green Tourism Policy: Studi Komparatif Kebijakan Pariwisata Berkelanjutan di Indonesia dan Malaysia Aldhila, Adang
KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 4, No 3 (2025): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/keskap.v4i3.29282

Abstract

This study analyzes the comparative green tourism policies of Indonesia and Malaysia from a comparative public administration perspective. The effectiveness of sustainable tourism is determined not only by the substance of the policy but also by the institutional structure and governance capacity of the country. The study uses a qualitative approach with a comparative public policy design. The results show that Indonesia implements a decentralized participatory green governance model that emphasizes community empowerment and regional flexibility, but faces the challenge of fragmented implementation due to variations in institutional capacity. In contrast, Malaysia has developed a centralized regulatory green governance model that is more consistent in standardizing and overseeing policies through strong federal coordination. Differences in state administrative structures have been shown to be a determining factor in the design and effectiveness of sustainable tourism policies. This study confirms that strengthening green tourism requires a balance between national regulatory consistency and local participation as the foundation of sustainable governance.
Komunikasi Organisasi Pimpinan Dengan Karyawan Dalam Menjaga Kualitas Produksi Karet di PT. Bridgestone Sumatra Rubber Estate Angela, Diva Cinta Tiara
KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 5, No 1 (2026): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/keskap.v5i1.29688

Abstract

This research is motivated by the complexity of the work system at PT. Bridgestone Sumatera Rubber Estate, where coordination between leaders and employees in the Quality Control (QC) Department is a determining factor in product quality consistency. This study aims to describe the effectiveness of organizational communication between leaders and employees in maintaining rubber production quality at PT. Bridgestone Sumatera Rubber Estate. This research employs a qualitative approach with a descriptive method. Data were collected through observation, interviews, and documentation involving one QC Department manager and four QC employees. Data were analyzed through data reduction, data presentation, and conclusion drawing. The findings reveal that organizational communication runs effectively through four functions: informative through shift briefings, visual discussions, and WhatsApp groups; regulative through participatory SOP socialization based on flowcharts; persuasive through a diagnostic approach when procedural violations occur; and integrative through a two-way communication system formalized in shift reporting forms. The notable finding of this study is the application of the HORENSO system (Houkoku, Renraku, Soudan), which makes communication responsibility not merely about delivering a message but ensuring the message is understood by the recipient, as well as the SPT procedure (Stop, Call, Wait) as a standardized emergency communication mechanism. This research concludes that structured, two-way organizational communication grounded in a strong work culture directly contributes to the success of rubber production quality control.This research is motivated by the complexity of the work system at PT. Bridgestone Sumatera Rubber Estate, where coordination between leaders and employees in the Quality Control (QC) Department is a determining factor in product quality consistency. This study aims to describe the effectiveness of organizational communication between leaders and employees in maintaining rubber production quality at PT. Bridgestone Sumatera Rubber Estate. This research employs a qualitative approach with a descriptive method. Data were collected through observation, interviews, and documentation involving one QC Department manager and four QC employees. Data were analyzed through data reduction, data presentation, and conclusion drawing. The findings reveal that organizational communication runs effectively through four functions: informative through shift briefings, visual discussions, and WhatsApp groups; regulative through participatory SOP socialization based on flowcharts; persuasive through a diagnostic approach when procedural violations occur; and integrative through a two-way communication system formalized in shift reporting forms. The notable finding of this study is the application of the HORENSO system (Houkoku, Renraku, Soudan), which makes communication responsibility not merely about delivering a message but ensuring the message is understood by the recipient, as well as the SPT procedure (Stop, Call, Wait) as a standardized emergency communication mechanism. This research concludes that structured, two-way organizational communication grounded in a strong work culture directly contributes to the success of rubber production quality control.
Strategi Komunikasi Pimpinan Dalam Menangani Konflik Internal Di IndiHome Branch Medan Baihaqie, Hayqal
KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 5, No 1 (2026): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/keskap.v5i1.29693

Abstract

This study aims to describe leadership communication strategies in handling internal conflicts at IndiHome Branch Medan. Internal conflict is part of organizational communication dynamics that arises due to differences in perception, miscommunication, and differences in task understanding in the workplace. This study uses a qualitative approach with a descriptive research type to understand communication phenomena based on informants’ experiences. Data collection techniques were conducted through structured interviews with five informants consisting of one leader and four employees, supported by documentation. Data analysis was carried out through data reduction, data presentation, and conclusion drawing. The results show that leaders apply persuasive, dialogical, and situational communication strategies in handling internal conflicts. The communication process begins with clarification and information gathering, followed by direct discussions and two-way communication to achieve mutual understanding before making decisions. In addition, leaders utilize internal communication media to obtain initial information and apply one-way communication in certain situations that require quick and firm decisions. Thus, leadership communication strategies function not only to resolve conflicts but also to maintain communication stability and harmonious working relationships within the organization.This study aims to describe leadership communication strategies in handling internal conflicts at IndiHome Branch Medan. Internal conflict is part of organizational communication dynamics that arises due to differences in perception, miscommunication, and differences in task understanding in the workplace. This study uses a qualitative approach with a descriptive research type to understand communication phenomena based on informants’ experiences. Data collection techniques were conducted through structured interviews with five informants consisting of one leader and four employees, supported by documentation. Data analysis was carried out through data reduction, data presentation, and conclusion drawing. The results show that leaders apply persuasive, dialogical, and situational communication strategies in handling internal conflicts. The communication process begins with clarification and information gathering, followed by direct discussions and two-way communication to achieve mutual understanding before making decisions. In addition, leaders utilize internal communication media to obtain initial information and apply one-way communication in certain situations that require quick and firm decisions. Thus, leadership communication strategies function not only to resolve conflicts but also to maintain communication stability and harmonious working relationships within the organization.
Komunikasi Pemasaran Showroom Ridho Mobil dalam Memenuhi Kebutuhan Transportasi Pribadi Masyarakat di Kota Pematang Siantar Damanik, Ratna Bulan
KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 5, No 1 (2026): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/keskap.v5i1.29689

Abstract

The development of digital technology has transformed marketing communication patterns in the automotive business, including used car showrooms in mid-sized cities. Ridho Mobil Showroom, as a used car trading business in Pematang Siantar City, is required to develop effective marketing communication strategies to meet the community's personal transportation needs. This study aims to determine how the marketing communication of Ridho Mobil Showroom fulfills the personal transportation needs of the community. A qualitative descriptive method was used, with data collected through in-depth interviews, observation, and documentation, and analyzed using the Miles and Huberman model comprising data reduction, data presentation, and conclusion drawing through source triangulation. The results show that Ridho Mobil Showroom has implemented an Integrated Marketing Communication (IMC) approach through the integration of five marketing communication mix elements: advertising via TikTok, Instagram, and Facebook; sales promotion through cash installment programs and discounts; consultative and educative personal selling; public relations based on business networking and word-of-mouth; and direct/digital marketing via WhatsApp and marketplace platforms. Digital marketing serves as the initial stimulus to attract consumer interest, while personal selling is the primary determinant of purchase decisions. The IMC integration strategy has effectively met the community's personal transportation needs, evidenced by efficient transaction processes, diverse unit availability, transparent vehicle condition information, and high consumer satisfaction.
Peran Hubungan Masyarakat Yayasan Kursus Bahasa Inggris Best Binjai Dalam Pengelolaan Isu Dan Pembentukan Citra Positif Kalicha, Nazwa Fazriana; Hardiyanto, Sigit
KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 5, No 1 (2026): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/keskap.v5i1.29694

Abstract

This study is motivated by the intense competition among both local and online English course institutions, which demands a strategic public relations role in managing issues and building a positive image. The BEST Binjai English Course Foundation faces external challenges such as perceptions of value for money and the need for responsive communication. A descriptive qualitative approach was employed. Data were collected through semi-structured interviews, field observations, and documentation studies. Nine informants were selected using purposive sampling, consisting of public relations staff, foundation employees, instructors, and parents.  Data analysis followed Creswell’s model, including data reduction, data display, and conclusion drawing. Findings show that PR manages issues through systematic complaint handling, internal coordination, and responsive communication. PR roles reflect Cutlip’s four functions, communication technician, expert prescriber, communication facilitator, and problem-solving facilitator. Positive image building is achieved through excellent service, need-based programs (private classes, integrated curriculum, parent reports), and optimized interpersonal, group, and social media. The strategy’s effectiveness is evidenced by parent testimonials citing ease of communication, quick responsiveness, and significant improvement in their children’s English skills.This study is motivated by the intense competition among both local and online English course institutions, which demands a strategic public relations role in managing issues and building a positive image. The BEST Binjai English Course Foundation faces external challenges such as perceptions of value for money and the need for responsive communication. A descriptive qualitative approach was employed. Data were collected through semi-structured interviews, field observations, and documentation studies. Nine informants were selected using purposive sampling, consisting of public relations staff, foundation employees, instructors, and parents.  Data analysis followed Creswell’s model, including data reduction, data display, and conclusion drawing. Findings show that PR manages issues through systematic complaint handling, internal coordination, and responsive communication. PR roles reflect Cutlip’s four functions, communication technician, expert prescriber, communication facilitator, and problem-solving facilitator. Positive image building is achieved through excellent service, need-based programs (private classes, integrated curriculum, parent reports), and optimized interpersonal, group, and social media. The strategy’s effectiveness is evidenced by parent testimonials citing ease of communication, quick responsiveness, and significant improvement in their children’s English skills
Strategi Komunikasi Dinas Kependudukan dan Catatan Sipil dalam Pelayanan Administrasi Kependudukan melalui Program BERLAYAR di Kabupaten Batu Bara Nasution, Riska Putri
KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 5, No 1 (2026): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/keskap.v5i1.29685

Abstract

Civil registration services are public services that play a crucial role in ensuring the legal identity of citizens and meeting other service needs. In practice, civil registration services still face challenges such as limited access to services, geographical conditions of the region, and the public’s low understanding of the importance of civil registration documents. As a solution, the Batu Bara Regency Government launched the BERLAYAR Program (Regent’s Synergy in Serving the Community) to bring services closer to the public. However, the effectiveness of this program heavily depends on communication strategies to ensure service information is conveyed optimally. This study examines the communication strategies of the Batu Bara Regency Population and Civil Registry Office in providing population administration services through the BERLAYAR Program. This study employs a qualitative descriptive research design. Data were collected through interviews, observations, and documentation involving functional officials, field staff, and the public as service recipients. The results indicate that communication strategies within the BERLAYAR Program are implemented through the stages of research, planning, implementation, evaluation, and reporting. Information dissemination is carried out through interagency coordination, the use of social media, and direct face-to-face communication with the public. This communication strategy helps make it easier for the public to access civil registration services and increases public awareness of the importance of civil registration documents.
Komunikasi Organisasi Dalam Mengoptimalkan Kinerja dan Disiplin Kerja Karyawan di PT. Alfa Scorpii Sentral Yamaha Medan Azmi, Armanda Nul
KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 5, No 1 (2026): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/keskap.v5i1.29690

Abstract

Organizational communication is an important factor in a company because it plays a role in conveying information, coordinating work, and establishing working relationships between leaders and employees that can affect work performance and discipline. This study aims to determine the role of organizational communication in optimizing employee work performance and discipline at PT. Alfa Scorpii Sentral Yamaha Medan. This study uses a qualitative method with a descriptive approach. Data collection techniques were carried out through observation, interviews, and documentation with six informants consisting of one supervisor and five employees selected using purposive sampling. The results of the study indicate that organizational communication is carried out through work briefings, internal meetings, and digital communication media such as WhatsApp groups to convey information and work instructions. Employee work performance and discipline are generally classified as good, as seen from the ability of employees to achieve work targets and compliance with working hours and standard operating procedures (SOPs). Thus, organizational communication plays an important role in improving employee work performance and discipline.

Page 16 of 17 | Total Record : 164

 13   14   15   16   17 

Filter by Year

2022 2026


Reset
Filter By Issues
All Issue Vol 5, No 1 (2026): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 4, No 3 (2025): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 4, No 2 (2025): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 4, No 1 (2025): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 3, No 3 (2024): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 3, No 2 (2024): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 3, No 1 (2024): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 2, No 3 (2023): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 2, No 2 (2023): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 2, No 1 (2023): Keskap: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 1, No 3 (2022): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 1, No 2 (2022): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 1, No 1 (2022): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik More Issue