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Jurnal Ilmiah Hospitality Management
Published by Institut Pariwisata dan Bisnis Internasional
ISSN : 20875576     EISSN : 25793454     DOI : https://doi.org/10.22334/jihm
Core Subject : Social,
Social Sciences
JIHM merupakan wadah kreatifitas dosen dalam menulis karya ilmiah dalam rangka memenuhi kewajiban Tri Dharma Perguruan Tinggi dan sebagai informasi ilmiah yang bisa dikembangkan bersama untuk tujuan pengalaman pengetahuan di kampus. JIHM berkomitmen merangsang penelitian berdampak tinggi dan inovatif yang relevan bagi akademisi dan praktisi di industri pariwisata, termasuk manajemen, rekreasi dan event. Audiensi kami terdiri dari akademisi, mahasiswa pascasarjana, praktisi dan semua yang tertarik pada bidang penelitian pariwisata. Jurnal ini menerima artikel dari para praktisi dan akademisi serta penelitian kualitatif dan kuantitatif. Setiap makalah akan dinilai berdasarkan standar nasional, orisinalitas / inovasi, kontribusi terhadap pengetahuan, relevansinya dengan subjek dan kualitas penyajiannya. Makalah-makalah tersebut akan direview oleh mitra bestari yang kredibel dan dapat dipercaya. Jurnal Ilmiah Hospitality Management diterbitkan dua (2) kali setahun, pada bulan Juni dan Desember
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 7 Documents
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Search results for , issue "Vol 5 No 2 (2015)" : 7 Documents clear
BENTUK RELASI KUASA DALAM PENGELOLAAN RESOR WISATA NUSA DUA, BALI I Gusti Ketut Purnaya
Jurnal Ilmiah Hospitality Management Vol 5 No 2 (2015)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (148.725 KB) | DOI: 10.22334/jihm.v5i2.112

Abstract

Nusa Dua Tourist Resort has been an important part of the development and growth of tourism industry in Indonesia in general and in Bali in particular. The development in Nusa Dua Area has caused many parties with their respective interests to struggle for its management. This research focuses on the struggle of the three pillars for power relation in the management of Nusa Dua Tourist Resort. The three pillars include the government, in this case, BTDC, the investors, and the local people. Therefore, the presents study was intended to analyze and answer the following questions: what was the form of the power relation among the three stakeholders such as the government, the investors, and the local people in the management of the Nusa Dua Tourist Resort from the developing period until 2014. The result of the study showed that the power relation in the management of the Nusa Dua Tourist Resort was affected by the hegemonic power, the negotiation power, and the oppositional power/counter hegemonic.  
DESTINATION COMPETITIVENESS ON THE BASIS OF PSYCHOGRAPHIC TYPOLOGY OF TOURISTS (THE CASE OF NORTH SUMATRA) Emrizal Emrizal; Wiendu Nuryanti; Budi Prayitno; Ahmad Sarwadi
Jurnal Ilmiah Hospitality Management Vol 5 No 2 (2015)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (579.462 KB) | DOI: 10.22334/jihm.v5i2.113

Abstract

             Destination competitiveness is not always about comparison among competitors, but it also relates to what type of tourists (segment). Tourists’ psychographic type and their composition provide a strong indication of the status of a particular destination with regard to what segment is competitive. Using Plog’s long standing model of tourists psychographic tipology,  this study focuses on examining the psychographic position (competitiveness) of  North Sumatra as tourism destination. Qualitative and quantitative approaches are used in this research. A survey was conducted to foreign tourists for three months during the period of July 2013 to September 2013. This study found that North Sumatra is more competitive to allocentric group of tourists rather than psychocentric segments. Implication of this finding is discussed for planning purpose.
ANALISIS PRODUK WISATA DI TAMAN BUMI PERKEMAHAN DAN GRAHA WISATA PRAMUKA (BUPERTA) CIBUBUR JAKARTA Kadek Wiweka
Jurnal Ilmiah Hospitality Management Vol 5 No 2 (2015)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (431.067 KB) | DOI: 10.22334/jihm.v5i2.114

Abstract

This article discusses how the camping park, namely Bumi Perkemahan dan Graha Wisata Pramuka (BUPERTA) plays important role into tourism development in urban area, particularly in the city of Jakarta. As common developed city, Jakarta also faces the problem of natural conservation. This research aims to identify the potencies of natural environment to become a natural tourism product, especially in terms of attraction, accessibilities, amenities, ancillaries and community involvement. Data for this study was collected through observation method to find description of the natural tourism product in BUPERTA. These data were combined with secondary data such as reports or literature related with the object of research and presented in the form of qualitative study. Furthermore, the whole information is analyzed using SWOT analysis to obtain some potential strategies which appropriate with BUPERTA’s characteristics. This study concludes that BUPERTA has some potencies to be developed as natural tourism product, such as attraction activities, strategic location, and natural resources.
FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN WISATAWAN JEPANG TERHADAP JASA GARUDA INDONESIA PADA RUTE PENERBANGAN LANGSUNG JEPANG-BALI I Made Sudjana
Jurnal Ilmiah Hospitality Management Vol 5 No 2 (2015)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (428.081 KB) | DOI: 10.22334/jihm.v5i2.115

Abstract

Japan Tourist is one of the four top rank visitors contributes foreign tourists arrival to Bali Island period of year 2011 to 2014, which majority of them carried by Garuda Indonesia aircraft. Garuda Indonesia served direct flight routes to/from Denpasar-Narita (Tokyo), Depasar-Haneda (Tokyo), and Denpasar-Osaka. The purpose of this research is to explore the service performances, factors influenced service quality, effect of service quality toward customers satisfaction, and the important level of each service attribute of Garuda Indonesia aircraft at direct flight route Japan – Bali. The anylisis result used multy regression method by ANOVA Program summarized that there were three (3) class of service level performances classified from 16 service attibutes provide by Garuda Indonesia to its passengers. The first is good level of service performance which consist of two service attributes, the second is neutral/fair level of service performance which consist of twelve (12) service attributes, and the last is poor level of service performance which consist of two (2) service attributes. There were five (5) factors influenced Japan Tourist satisfaction towards Garuda Indonesia service performances on Japan – Bali direct flight route, such as : 1) Technical factor; 2) Tangibles factor; 3) Responsiveness factor; 4) Images factors; and 5) Assurance factor. Meanwhile two factors didn’t influenced Japan Tourist satisfaction, such as Reliability factor and Emphaty factor. This research summarized the rank of  important level (from very important to less important) as follows : Assurance, Technical, Reliability, Responsiveness, Tangible, Empathy, Images.
PERSEPSI PELANGGAN TERHADAP KUALITAS DAN HARGA PRODUK RESTORAN STUDI KASUS PADA RESTORAN JANGGAR ULAM DI KAWASAN PARIWISATA UBUD, BALI. I Nyoman Rinala
Jurnal Ilmiah Hospitality Management Vol 5 No 2 (2015)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (373.761 KB) | DOI: 10.22334/jihm.v5i2.116

Abstract

The restauranteur need to improve their product or service quality and always develop their innovation to play tight competition in restaurant business. Restaurant managers are suppose to have a better understanding about service excellence model to attract, to maximize, and to achieve customer loyalty. Each restaurant manager has a specific consideration in prioritizing determinant factors to achieve customer satisfaction and customer loyalty. This research was undertaken at Janggar Ulam Restaurant, Ubud, Gianyar regency between May to August 2014. The objective of this reseach is to identify the determinant atributtes of restaurant’s service which influenced customer’s perception on quality and price. Customers in this research consist of four groups, such as: foreign tourists, domestic tourists, business travelers, and local or family segment. This research is qualitative approach research based on group interview focus and technique. Finally, the conclusion of this research shows customer’s perception on quality  and price at Jangar Ulam restaurant were determined by: (1) food quality; (2) atmosphere and ambience; (3) service quality; (4) price; (5) location of restaurant; (6) parking; (7) social media and friend’s recommendation; and (8) facility offered (free internet/wifi access, children play area). 
PENGARUH ATMOSFER RESTORAN TERHADAP MINAT BELI KONSUMEN REMAJA DI RESTORAN CEPAT SAJI (STUDI KASUS KFC DAN MC DONALD JIMBARAN) Ni Luh Suastuti
Jurnal Ilmiah Hospitality Management Vol 5 No 2 (2015)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (339.474 KB) | DOI: 10.22334/jihm.v5i2.117

Abstract

The rapid growth of tourism development in Jimbaran, South Kuta Badung Bali makes this area is flooded with tourism facilities. One of them is a fast-food restaurant. This is influenced by very high demand of fast food products in the region, especially for teenagers. This is influenced by many factors such as faster, more practice, delicious, more prestigious, more comfortable place, nice atmosphere, and there are still many more other factors. The restaurant atmosphere is one of the five essential product elements in the restaurant business. The purpose of this study was to determine the influence of restaurant atmosphere for teenage consumers consuming at fast food restaurants (case study: KFC and Mc Donald Jimbaran). This study found that the atmosphere of the restaurant significantly influence teenage consumers’ intention to purchase fast food products (KFC and case studies in Jimbaran McDonald). The restaurant atmosphere is at 40.50% effect on teenage consumers’ intention in fast food restaurants, especially KFC and Mc Donald Jimbaran and 59.50% are influenced by other factors which are not examined in this study.
PERKEMBANGAN EKOWISATA DI KAWASAN GUNUNG BATUR KECAMATAN KINTAMANI - KABUPATEN BANGLI (STUDI KASUS EKOWISATA DI DESA BATUR TENGAH - KINTAMANI) I Wayan Darsana
Jurnal Ilmiah Hospitality Management Vol 5 No 2 (2015)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v5i2.118

Abstract

The world tourism has tended to go in the direction natural tourism (Back to Nature) such as Adventure Tourism, Golf, Marine Tourism, Wellness Tourism (Spa) and Ecotourism. One of the special interest tourism that develops today is Ecotourism at central Mount Batur Kintamani District- Bangli. The region has developed well because all parties always support the development and marketing that it makes quite an impact on social life, economy, culture, and environment. The theory used was a theory on destination area lifecycle supported by several concepts such as sustainable tourism and Ecotourism and the data was analyzed qualitatively. The result shows that the local people got involved in the planning, implementation, and management of the ecotourism businesses in which they can derive additional benefit in addition to farming and tilapia fish farming. A tree planting program was also undertaken by non-government organizations. The Department of Forestry has also assigned forest police officers to stand by.

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