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Sugeng Santoso
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Jurnal Teknik Industri
Published by Universitas Muhammadiyah Malang
ISSN : 19781431     EISSN : 25274112     DOI : -
Core Subject : Economy, Science, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering
Dr. Saiful Anwar Malang is a state hospital has done it is job and function, but in 3rd class of pavilion room, the number of patient decrease dramatically. It is concerned with quality of this hospital. To answer this problem, research was done using Quality Function Deployment (QFD). Quality Function Deployment is a tool which design some needs include customers represented as a voice of customer and including some competitions and also groups some activities that usually called affinity graphic ang getting a benchmarking for it is competition. From the result analysis can be showed that main attribute for patience is a accuracy. And from House Of Quality can be found that getting a periodic meeting to evaluate this hospital and also increase a service can be made 20 concept
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 12 Documents
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Search results for , issue "Vol. 13 No. 2 (2012): Agustus" : 12 Documents clear
Model Pemilihan Proses untuk Meminimalkan Biaya Manufaktur, Kerugian Kualitas, dan Keterlambatan Pengiriman Ani Fatmawati; Cucuk Nur Rosyidi; Wakhid Ahmad Jauhari
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.109-115

Abstract

There are three aspects of competitive strategy that can be applied by manufacturing companies: quality, cost, anddelivery time. Actually, it is hard to produce high quality poducts in low manufacturing cost and on time delivery. Hence, a process selection is needed to integrated the three aspects above in order to meet a customer requirement. This research develops a process selection model to minimize manufacturing cost, quality loss cost, and lateness cost considering component spesification, delivery time, production capacity, and customer order. A numerical example is given to show the application of the model using an assembly product that consists of three components. Three machines are used to produce all of the components. Each machine has different characteristic in manufacturing cost, tolerances, and processing time. Total cost that used to produce 100 unit assembly product is Rp5.390.970,00.
Simulasi Sistim Logistik Bantuan Bencana Gempa–Tsunami: Studi Kasus di Kota Padang Rika Ampuh Hadiguna; Agus Wibowo
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.116-125

Abstract

RIKA AMPUH HADIGUNA(1), DAN AGUS WIBOWO(2)The problem of disaster logistics determines budget allocation and distribution of relief to the refugees. The purpose of this research develop a simulation model to analyze the effectiveness of disaster logistics in emergency phase after the occurred disaster in term of earthquake and tsunami. The model is built based on the real situation when the earthquake has been occureed in Kota Padang. Simulation analysis is also intended to measure the effectiveness of disaster logistics caused by earthquake on 30 September 2009 in Padang City. Model represents the best practices of disaster logistics management that focuses on the distribution of aid and the consequences caused by the disaster. Various scenarios have been formulated in this study and analyzed using a simulation model that has been built. There are two situations outlined in this simulation namely the earthquake stand alone and tsunami. The conclusion that logistics effectiveness of relief is determined by the budget allocation and distribution of goods as compared with the level of damage caused by the disaster.
Peningkatan Produktivitas Dan Kinerja Lingkungan Dengan Metode Green Productivity di PT. XYZ Ahmad Mubin; Syaiful Zainuri
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.126-132

Abstract

Productivity is very important for the company as a way to monitor the production performance. Productivity measurement is performed to determine the level of productivity performance of the company and can be used as guideline for continuous improvement. Similarly, the environmental aspect has become an important and strategic issues that must be addressed by the industry well and improved its performance continuously. In order to improve productivity while lowering environmental impact the company need to use Green Productivity model approach. The purposes of this research were to identify factors that affect productivity and environmental performance, as well as providing proposed improvement using Green Productivity method based on the highest value of the Benefit-Cost Ratio (BCR) index. The results showed that the factors that affect productivity and environmental performance are the boiler performance and the wastewater treatment. Therefore to overcome these problems, it was needed an improvement alternative. The improvement alternative proposed were to install Heat Exchanger and DAF (Dissoveled Air Floatation). From the estimated contribution, the chosen alternative could provide a significant increase in the productivity index of boiler at 103.64% better than the initial condition and productivity index of oil waste by 104.18% better than the initial condition, also there were decreased level of CO level at 0.19 and 0.17 for oil and fat. 
Perancangan Fasilitas Pabrik Tahu untuk Meminimalisasi Material Handling Merry Siska; H Henriadi
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.133-141

Abstract

UD. Dhika Putra is a tahu manufacturing company. Currently, the company is having some problems in production facility layout and physical environment. This study aimed to redesign the facility layout of tahu manufacturing company to minimize the path length of material handling and apply the 55 method to enhance work productivity. The approach used to redesign the plant facility layout is Systematic Layout Planning (SLP), which can be categorized in three stages, namely material flow analysis, research, and selection. While the 55 method consist of several steps to organize workplace condition that affect on the effectiveness, eficiency, productivity, and safety. This study concluded that the chosen layout for the final layout showed a significant decrease in path length of material handling, i.e 45 meters or about 19,2%. The decreasing of material handling path length on the choosen layout was also influenced by the arrangement of the work place by using 55 method. 
Usulan Perbaikan Kualitas Layanan Maskapai Penerbangan X Menggunakan Integrasi QFD dan Model Kano Dede Jatmika Prawira; Muhamad Iqbal; Amelia Kurniawati
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.142-150

Abstract

X Airlines is experiencing quality improvement issue related to complaints addressed to their service. Complaints are increasing in holiday and feast day, especially on January, August, September, and October. Improvement is needed to produce better service and better sevice is one of the key aspect of customer satisfaction. Customer satisfaction of X Airlines was measured based on several attributes. The service quality attributes were also grouped into must be, one dimensional, attractive, indifferent, questionable, and reverse category. The quality improvement was designed by using Quality Function Deployment (QFD) method and Kano Model. The result showed that customer’s satisfaction in all service quality attributes were still not being met the requrement. The key attribute indentified on satisfaction measurement and the Kano Category were the on time of departure corresponding to the schedule (one dimensional category), the efficient language storage facilities (one dimensional category), the tasty and good quality of the food (one dimensional category), and skilled staffs in serving the customer avoid tardiness, giving compensation when tardiness happened, conducting airlines staff service excellence program, conducting cooking class program, and providing high technology and up to date entertainment facilities on the plane.
Perencanaan Jadwal dan Rute Distribusi Rokok Untuk Menekan Total Biaya Transportasi Thomy Eko Saputro; Aprilia Prihatina
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.151-157

Abstract

One of the main issue in improving the customer service is how to deliver the product on time to customers. Therefore, the stakeholders need to apply an appropriate strategy in order to make distribustion process become more efficient and effective. Because it is hard to determine appropriate schedule and route when dealing with a lot agents, PR 567 as a representative distributor of cigarette in Purwodadi attempts to make its distribution process better. This was done by using PVRP (Periodic Vehicle Routing Problem) model with cluster first-second route approach and optimization method for assigning vehicle. The result of this research were frequency, schedule, and route with the most minimum transportation cost. In this research, the distribution area was defined into two cluster. The best delivery frequency for cluster one was once week, while cluster two was three times a week. The transportation cost was Rp725805/week. In the other hand, the saving cost was Rp320189/week or 44%/week from the initial cost.
Optimasi Produksi Tepung Porang dari Chip Porang Secara Mekanis dengan Metode Permukaan Respons Anni Faridah; Simon Bambang Widjanarko; Aji Sutrisno; Bambang Susilo
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.158-166

Abstract

Porang Tuber (Amorphophallus oncophyllus) has high Glucomanan content which is very useful in food and non food industry as well as in medical industry. The only main problem in development of porang flour is its Calcium Oxalate content that stipulates irritation (itchiness) and health disorder. Optimization study of diminution (reduction) content of Calcium Oxalate during mechanical grinding process using stamp mill and blowing fractionation. Optimization was performed by applying Response Surface Model (RSM), central composite model. Three variables i.e. weight of porang chip, grinding time and grinding speed were studied in order to study the Calcium Oxalate content as a response. Response model obtained was quadratic which was acquired at 1.3 kg porang optimum weight; grinding time 17.4’8”; and grinding speed at 19,23 rpm. Optimum Calcium content has been predicted at 0.2978% which was 0.3% in actual, decrease 92,12% 
Analisis Prioritas Upgrading Untuk Rekomendasi Peningkatan Kinerja Sistim Manufaktur Secara Berkelanjutan Slamet Budiarto; S Suparno; Indung Sudarso
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.167-176

Abstract

The analysis is done by upgrading the priority, first create a model of activity with IDEF0 (Integrated Definition Language 0) To The Smallest activity. Verification is done by field officers, while the validation is done by software IDEF37. With regard that the activities that the model is a map of the activity. Then the next step don is weighting the importance of existing activities. Once the performance indicators of each activity is determined, then the analysis is then performed through the sorting and defining the activity of ICOM’s critical to determine which will be upgraded. Of data and processing is done, there are 627 ICOM’s are analyzed on the basis of performance indicators on a specific output. And consists of 15 stages are recommended for improved performance, assuming a single phase which comprises 30 ICOM’s performance will be improved within six months. The priority of upgrading is begined to upgrade technical specifications, human resources, and facilities at the activities planned production program. However, in general the activity plan programs and activities planned production capacity and desired material is the activity that most often experience upgrading in the first stage. Continuous performance improvement can be made with reference to the upgrading priority of phase II, III and so on. Evaluation upgrading needs to be done after the implementation of upgrading stage 3. It is useful to decide whether to do the upgrading stage IV or re-analyze priority. 
Penentuan Jumlah Operator OPTIMAL dengan Metode Simulasi Satya Sudaningtyas
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.177-185

Abstract

This study was conducted to apply simulation method on a service system in order to determine the numbers of optimum operator so that the performance of the system was better. The performance of system could be observed from various aspects. One of them was consumer waiting time. In this study, simulation was conducted on the existing service system and the proposed scenario service system. The result showed that the proposed scenario service system was succeed in decreasing consumer waiting time significantly at 14,75 minutes. 
Integrasi Metode IPMS dan SMART System Dalam Pengukuran Kinerja Perguruan Tingi Petir Papilo
Jurnal Teknik Industri Vol. 13 No. 2 (2012): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol13.No2.186-193

Abstract

This study aimed to determine the level of achievement of the organization, performance in education, especially within the scope of a faculty. By using this IPMS method, it has been established over 32 objective strategy to be achieved that were summarized into 9 (nine) aspects are perspectives that exist on the SMART System Model. From the analysis of the priorities that had been made, there are five main factors that became the focus of attention and a critical indicator of success in achieving the vision and mission set by the “X” Faculty.From the measurements that had been performed Faculty performance index values were 3.72 level. Referod to a standard level of achievement, it could be concluded that the achievement of the Faculty “X”, was still far from the expected target, at the 8 to 9 level.

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