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Journal of Management Studies and Development
Published by Indonesian Institute of Science and Technology Research
ISSN : 29625955     EISSN : 29625467     DOI : https://doi.org/10.56741/jmsd.v1i02
Core Subject : Economy, Humanities, Science, Social, Engineering,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences
Journal of Management Studies and Development is an open-access, multidisciplinary journal in management research. JMSD publishes original empirical and conceptual studies that promote management and organizational research. It embraces a diverse variety of methodologies and philosophical foundations. The aim of JMSD is to provide a platform for the publication of research in the areas of business, economics, organization theory and behavior, human resource management, strategy, and entrepreneurship.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 106 Documents
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Sustaining Total Quality Management and ISO 9001 in Valenzuela, Philippines Patrick De Leon
Journal of Management Studies and Development Vol. 5 No. 02 (2026): Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jmsd.002121

Abstract

Administrative Order No. 161, Executive Order No. 605, and the current government policy on the grant of the performance-based bonus (PBB) have made the ISO 9001 Total Quality Management (TQM) model a part of the productivity and performance measurement and quality improvement programs of the Philippine Government. This study identified the factors that affect the sustainability of TQM and ISO 9001 adoption at the City Government of Valenzuela. The needed data for the study were obtained through face-to-face interviews with the aid of a questionnaire from 2017 to 2019. The study found the following as the sustainability factors for TQM and ISO 9001 adoption in Valenzuela: (1) six key elements for TQM implementation by Besterfield et al. (2003), namely, senior management commitment and/or the presence of a driver, quality council, middle managers or supervisors, communication, training, and customer, employee, and supplier surveys; (2) consideration of Filipino cultural values by Andres (1996); and (3) the frequency and nature of leadership change by De Leon (2017). The study recommends: (1) recognizing that TQM and ISO 9001 adoption involves a political process; (2) seeking a broad-based support to ensure that no single person owns the adoption process; (3) eliminating the need to train new implementors through succession planning: (4) avoiding conflicts by leveraging Filipino cultural values; (5) establishing a government agency to provide ISO 9001 certificates; (6) giving recognition, such as the Philippine Quality Award, to encourage TQM adoption; and (7) conducting studies that focus on leadership change, TQM and ISO 9001 internalization, minimizing employee resistance, and the economic benefits of TQM and ISO 9001 adoption.
GDP Composition and Poverty: Evidence from Cross-Country Data Joseph Casey Diego Banjarnahor; Rosma Indriana Purba; Ferry Vincenttius Ferdinand
Journal of Management Studies and Development Vol. 5 No. 02 (2026): Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jmsd.002209

Abstract

This study examines whether the expenditure composition of gross domestic product (GDP) is systematically associated with poverty across countries, beyond the role of GDP levels alone. Using cross-country data from the World Bank’s World Development Indicators for the period 2000–2024, the study analyzes the relationship between poverty rates and the shares of consumption, investment, government spending, and net exports in GDP. The empirical approach combines descriptive statistics, Pearson correlation analysis, and ordinary least squares regression based on long-run country averages, with log GDP per capita included as a control variable. The results indicate that countries with higher consumption shares tend to have higher poverty rates, while net export shares are negatively associated with poverty in bivariate analysis. However, after controlling income differences, the association between net exports and poverty becomes positive. Investment and government spending shares show weaker and less consistent relationships with poverty. Overall, the findings suggest that income remains the dominant factor associated with cross-country poverty differences, while GDP composition provides additional structural information related to poverty outcomes. The results should be interpreted as cross-country associations rather than causal effects.
Marketing Strategies for Construction Services in Facing Market Competition at PT Creative Berkat Abadi Nailil Muna Meiliya; Trisni Handayani
Journal of Management Studies and Development Vol. 5 No. 02 (2026): Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jmsd.002438

Abstract

Increasingly fierce competition in Indonesia’s construction services sector requires companies to implement comprehensive and structured marketing strategies. This study aims to analyze the implementation of PT Creative Berkat Abadi’s construction services marketing strategy in responding to market competition using the 7P marketing mix framework (Product, Price, Place, Promotion, People, Process, and Physical Evidence). The method used was descriptive qualitative research, with data collected through observation, semi-structured in-depth interviews, and documentation from three key informants selected via purposive sampling. Data analysis employed the Miles and Huberman interactive model with triangulation of techniques and sources to ensure data validity. The research results indicate that PT Creative Berkat Abadi has implemented a fairly effective marketing strategy based on trust and personal relationships, characterized by integrated services (Engineering, General Contractor, Supplier, and Maintenance), transparent real-cost-based pricing, and word-of-mouth and repeat-order mechanisms that have successfully maintained a steady flow of clients over four years of operation. However, there are strategic limitations, including a lack of digital presence, the absence of written Standard Operating Procedures, and human resource development that remains informal. This study serves as a practical reference for medium-sized construction service companies seeking to optimize their marketing mix. The company is recommended to undertake digital transformation by developing a website and business social media accounts, formalize operational processes through the creation of SOPs, and diversify marketing channels to expand market reach and enhance long-term competitiveness.
Technology Trust and Intent to Use: The Mediating Effect of Quick Restaurant Self-Service Kiosks Aesthetics Angila G. Abarro; Anna Asrina I. Abdullah; Nadyne A. Gabia; Irish Janelle A. Gimenez; John Vincent G. Nacario; Jayvie O. Guballo
Journal of Management Studies and Development Vol. 5 No. 02 (2026): Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jmsd.002304

Abstract

This study examines how customers develop trust and intention to use self-service kiosks within quick-service restaurants. As digital systems become more common in food service, it is crucial to understand how users respond to both the functionality and aesthetics of kiosks. This research focuses on the mediating effect of self-service kiosk aesthetics on the relationship between technology trust and intent to use. Participants were individuals who used self-service kiosks and resided in Mandaluyong City, selected through a two-stage cluster sampling technique. Using a quantitative correlational design and Partial Least Squares-Structural Equation Modeling (PLS-SEM), the analysis confirmed that all constructs were valid and reliable. The results showed significant positive relationships between technology trust, self-service kiosk aesthetics, and intent to use. Mediation analysis further revealed that self-service kiosk aesthetics partially mediates this relationship, indicating that while technology trust directly increases intent to use, its influence becomes stronger when customers perceive the kiosk as visually appealing, simple, harmonious in color, and interactively designed. These findings suggest that self-service kiosk aesthetics is not merely an external feature but an indispensable component, and that investing in kiosk aesthetics functions as an investment in technology trust itself, which contributes to higher intent to use. Overall, the study enhances understanding of SSTs adoption by showing that aesthetic qualities work together with system functionality to encourage customer acceptance in quick-service restaurant settings.
Internal Auditor Performance: Audit Structure, Compensation, Recommendation Quality, OCB, and Role Conflict Ida Zuraida; Betri; Muhammad Fahmi; Frizki Danu Rakhmat
Journal of Management Studies and Development Vol. 5 No. 02 (2026): Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jmsd.002444

Abstract

Internal auditor performance plays a crucial role in strengthening corporate governance, internal control, and risk management within banking institutions. However, empirical evidence regarding the influence of audit structure, compensation, recommendation quality, OCB, and the moderating role of role conflict remains inconsistent. This study aims to examine the effects of audit structure, compensation, recommendation quality, and OCB on internal auditor performance, as well as the moderating effect of role conflict. A quantitative survey was conducted involving internal auditors from state-owned and regional-owned banks in Palembang City. Of the 117 distributed questionnaires, 58 valid responses were analyzed using multiple linear regression and MRA. The results indicate that audit structure, compensation, recommendation quality, and OCB simultaneously have a significant effect on internal auditor performance. Individually, OCB positively and significantly influences internal auditor performance, whereas audit structure and compensation show positive but insignificant effects, and recommendation quality has a negative but insignificant effect. Furthermore, role conflict does not significantly moderate the relationships between the independent variables and internal auditor performance. These findings highlight the importance of fostering extra-role behavior to enhance internal auditor performance beyond structural and financial aspects. The study contributes to the literature on internal auditing by providing empirical evidence from the Indonesian banking sector and offers practical implications for bank management in developing strategies to strengthen auditor performance through organizational support and OCB. Future studies are recommended to include broader samples and additional organizational and behavioral variables.
Sustenance of Entrepreneurship Culture: Requisite of Financial Literacy in Contemporary Nigerian Society Martins Ojo Erinsakin
Journal of Management Studies and Development Vol. 5 No. 02 (2026): Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jmsd.002510

Abstract

Business failure has been a national issue of growing concern in Nigeria, and the reasons are varied. A descriptive survey research design was used. The study population comprised entrepreneurship students in Nigeria. The sample size of the study was 1,080 respondents who were selected through a simple random sampling technique, using a set of structured questionnaires that were validated for the study. Data were generated through a self-structured questionnaire titled Questionnaire on Sustenance of Entrepreneurship Culture: Requisite of Financial Literacy in Contemporary Nigerian Society (SECFRLNS), fashioned on a four-point rating scale: Strongly Agree (SA), Agree (A), Disagree (D), and Strongly Disagree (SD), respectively, and 1 point, respectively. The research instruments were validated by experts in Measurement and Evaluation. Its reliability was determined through the test-retest method at two weeks interval. 0.70 coefficient reliability was established. A conclusion was made based on the results that financial literacy has no significant and positive influence on entrepreneurship culture in contemporary Nigerian society. Recommendations were made that the government should make the country secure for business activities. Besides, entrepreneurs should be assisted to source the initial capital from the conventional banking sector.

Page 11 of 11 | Total Record : 106

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