cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Rusli Isa
Contact Email
public_policy_journal@ung.ac.id
Phone
+6281340097196
Journal Mail Official
public_policy_journal@ung.ac.id
Editorial Address
Jl. Jend. Sudirman No. 6
Location
Kota gorontalo,
Gorontalo
INDONESIA
Public Policy Journal
Published by Universitas Negeri Gorontalo
ISSN : -     EISSN : 27464490     DOI : 10.37905/ppj.v1i1.371
Core Subject : Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences
Public Policy Journal aims to encourage scientific research, new theoretical and practical solutions for the development and application of public policy. The scope of the journal includes the following fields: Public Administration Public Policy Public Management Human Resource Management Organizational Theory Ethics in Public Administration Policy Analysis and Public Budgeting Public Policy Evaluation Formulation and Implementation of Public Policy Bureaucracy and Government Regional Autonomy
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 5 Documents
 1 
Search results for , issue "Vol 1, No 1 (2020)" : 5 Documents clear
THE IMPACT OF FACILITIES AND SERVICE QUALITY ON OUTPATIENT SATISFACTION IN THE NERVE POLY, CARDIAC POLY, AND INTERNAL POLY OF RUMAH SAKIT UMUM DAERAH PROF. DR. H. ALOEFI SABOE GORONTALO Hilumalo, Nurain; Aneta, Asna; Hatu, Rauf
Public Policy Journal Vol 1, No 1 (2020)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (372.634 KB) | DOI: 10.37905/ppj.v1i1.372

Abstract

This research aims to analyze the impact of facilities and service quality on outpatient satisfaction in the Nerve Poly, Cardiac Poly, and Internal Poly of Rumah Sakit Umum Daerah Prof. Dr. H. Aloei Saboe Gorontalo either partially or simultaneously. The research approach is quantitative. The research method is ex post facto. The research design is causality. The data analysis technique used is double regression. The research findings are that: (1) Service quality has a positive and significant impact on outpatient satisfaction in the Nerve Poly, Cardiac Poly, and Internal Poly of Rumah Sakit Umum Daerah (RSUD) Prof. Dr. H. Aloei Saboe Gorontalo (the coefficient of determination is 43.00%); (2) Facilities have a positive and significant impact on outpatient satisfaction in the Nerve Poly, Cardiac Poly, and Internal Poly of Rumah Sakit Umum Daerah (RSUD) Prof. Dr. H. Aloei Saboe Gorontalo (the coefficient of determination is 12.20%); and (3) Facilities and quality service simultaneously have a positive and significant impact on outpatient satisfaction in the Nerve Poly, Cardiac Poly, and Internal Poly of Rumah Sakit Umum Daerah (RSUD) Prof. Dr. H. Aloei Saboe Gorontalo (the coefficient of determination is 55.20%). Meanwhile, the other 44.80% can be explained by other variables; such as patients’ physiological, psychological, and social factors and health workers and hospital administrative staff’s commitments.
THE IMPLEMENTATION OF VILLAGE-OWNED ENTERPRISE (BUMDES) POLICY TO IMPROVE THE VILLAGE ECONOMY IN BONE PESISIR BONE BOLANGO Tanaiyo, Abdul Azis; Tahir, Arifin; Aneta, Yanti
Public Policy Journal Vol 1, No 1 (2020)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (342.036 KB) | DOI: 10.37905/ppj.v1i1.373

Abstract

This research aims to identify and describe (1) the implementation of village-owned enterprise (BUMDes) policy to improve the village economy in Bone Pesisir Bone Bolango and (2) the determinants of the implementation of village-owned enterprise (BUMDes) policy to improve the village economy in Bone Pesisir Bone Bolango. The research method used is qualitative. The data source of this research is primary data collected using interviews. The data analysis technique used refers to Miles and Huberman’s model. This research figures out that (1) The BUMDes policy in Bone Pesisir Bone Bolango has been well implemented, indicated by the progress of BUMDes in developing the potencies of each village. The implementation is perceived to give contributions to the village economy as the village original income (PADes) has been elevated since then. Besides, in terms of the community, the economy has been rising, thus reducing the unemployment level and poverty rate in the villages and (2) The determinants are crucial to implementing the village-owned enterprise (BUMDes) policy to elevate the village economy in Bone Pesisir Bone Bolango. With the management of BUMDes, the determinants form a harmony that the better the determinants i.e. communication, resources, and bureaucratic disposition and structure, the better the management of BUMDes. Of the four factors, two factors i.e. communication and resources are in an optimal state; while the two others i.e. the implementer’s commitment and clear job description have to join the individuals’ capacity building division and the management of BUMDes division.
THE IMPLEMENTATION OF THE ONE-STOP SERVICE (PTSP) POLICY TO IMPROVE THE SERVICE QUALITY AT THE MINISTRY OF RELIGIOUS AFFAIRS OFFICE IN GORONTALO Thalib, Nurhairatnie; Ilato, Rosman; Abdussamad, Juriko
Public Policy Journal Vol 1, No 1 (2020)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (293.138 KB) | DOI: 10.37905/ppj.v1i1.374

Abstract

This research aims to 1) analyze and describe the implementation of the One-stop Service (PTSP) policy to improve the service quality at the Ministry of Religious Affairs Office in Gorontalo, 2) analyze and describe the supporting factors of the implementation of one-stop service (PTSP) to improve the quality of religious education and religious affairs services at the Ministry of Religious Affairs Office in Gorontalo, and 3) analyze and describe the inhibiting factors of the implementation of the One-stop Service (PTSP) policy to improve the quality of religious education and religious affairs services at the Ministry of Religious Affairs Office in Gorontalo. The research method used is qualitative-descriptive; while the research location is the Ministry of Religious Affairs Office in Gorontalo. The data collection techniques are observation, interview, and documentation. The descriptive data are analyzed using Miles and Huberman’s theory with the approaches i.e. 1) data reduction and simplification, 2) data presentation, and 3) conclusion drawing. This research clarifies that the implementation of the One-stop Service (PTSP) policy in the Ministry of Religious Affairs Office in Gorontalo is conducted by the plan and procedures following SOP and KMA No. 90/2018. Some improvements are made through regular evaluations of target achievement, supporting power, and challenges. Institutional and technical supporting factors are crucial for the implementation of One-stop Service (PTSP). Among the inhibiting factors found are a lack of resources, a lack of public awareness of operational service standards, the level of activity of the officials in charge of the legality of the document, and a limited budget. The corrective actions are adjusting the service provision to the allocated budget, giving socializations regarding the service procedures via printed and audio media, conducting verbal communication, and mapping and proffering the fulfillment of budget by considering the priority scale.
THE EFFECTS OF TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL CLIMATE ON THE PERFORMANCE OF EMPLOYEES AT PUSAT PAUD ISLAM TERPADU AL ISHLAH GORONTALO Ibrahim, Arlin Siswaty; Abdussamad, Zuchri; Hanafi, Hanisah
Public Policy Journal Vol 1, No 1 (2020)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (316.213 KB) | DOI: 10.37905/ppj.v1i1.375

Abstract

ABSTRACTThis study aims to determine the effects of transformational leadership and organizational climate on the performance of employees at the Islamic Center of Integrated Al Ishlah Gorontalo partially and simultaneously. The approach in this research is quantitative. The research method is ex post facto. The design of this research is causality. The data analysis technique used is multiple regression. The results show that (1) Transformational leadership has a positive and significant effect on the performance of Al Ishlah Gorontalo Islamic Integrated Islamic Center employees with a determinant coefficient of 36.40%. (2) Organizational climate has a positive and significant effect on the performance of Al Ishlah Gorontalo Islamic Integrated Islamic Education Center employees with a determinant coefficient of 22.80%. (3) Transformational leadership and organizational climate have a positive and significant impact on the performance of Al Ishlah Gorontalo Islamic Integrated Islamic Center staff with a determinant coefficient of 59.20%. Meanwhile, the remaining 40.80% is influenced by other factors not explained in this study; such as job training, work motivation, work discipline, and others.
THE QUALITY OF PUBLIC SERVICE DELIVERY AT MIMOZA MULTIMEDIA GORONTALO Rahim, Rendy Rianto; Husain, Walidun; Tui, Fenti Prihatini Dance
Public Policy Journal Vol 1, No 1 (2020)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v1i1.371

Abstract

The research aims to analyze and describe (1) the quality of service delivery in terms of customers’ satisfaction at Mimoza Multimedia and (2) the factors affecting the quality of service delivery at Mimoza Multimedia. The research method used is qualitative method. The data are the primary data collected through interviews. The data analysis used is Miles and Huberman’s analysis model. The research findings indicate that (1) Mimoza Multimedia Gorontalo has been able to provide public services for society. However, service delivery should be improved through more progressive service polices and evaluations to elevate customers’ satisfaction level. Some aspects of public service delivery that fulfill customers’ satisfaction are adequate facilities and infrastructures, guarantee or compensation to unsatisfactory services, and empathy shown by employees. Meanwhile, responsiveness and reliability are two aspects which need improvement through capacity building in terms of the public service delivery at Mimoza Multimedia Gorontalo and (2) The service delivery at Mimoza Multimedia Gorontalo relies on the quality of human resources, communication between the employees, and communication between the employees and customers. Customers’ satisfaction depends on competent and committed human resources to delivering public services in accordance with service principles. Moreover, the supporting factor is communication. Services without good communication will not satisfy customers.

Page 1 of 1 | Total Record : 5

 1 

Filter by Year

2020 2020


Reset
Filter By Issues
All Issue Vol 6, No 3 (2025) Vol 6, No 2 (2025) Vol 6, No 1 (2025) Vol 5, No 3 (2024) Vol 5, No 2 (2024) Vol 5, No 1 (2024) Vol 4, No 3 (2023) Vol 4, No 2 (2023) Vol 4, No 1 (2023) Vol 3, No 3 (2022) Vol 3, No 2 (2022) Vol 3, No 1 (2022) Vol 2, No 1 (2021) Vol 1, No 2 (2020) Vol 1, No 1 (2020) More Issue