cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Rusli Isa
Contact Email
public_policy_journal@ung.ac.id
Phone
+6281340097196
Journal Mail Official
public_policy_journal@ung.ac.id
Editorial Address
Jl. Jend. Sudirman No. 6
Location
Kota gorontalo,
Gorontalo
INDONESIA
Public Policy Journal
Published by Universitas Negeri Gorontalo
ISSN : -     EISSN : 27464490     DOI : 10.37905/ppj.v1i1.371
Core Subject : Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences
Public Policy Journal aims to encourage scientific research, new theoretical and practical solutions for the development and application of public policy. The scope of the journal includes the following fields: Public Administration Public Policy Public Management Human Resource Management Organizational Theory Ethics in Public Administration Policy Analysis and Public Budgeting Public Policy Evaluation Formulation and Implementation of Public Policy Bureaucracy and Government Regional Autonomy
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 7 Documents
 1 
Search results for , issue "Vol 5, No 2 (2024)" : 7 Documents clear
THE INFLUENCE OF EMPLOYEE PERFORMANCE ON SERVICE QUALITY IN BUNTULIA DISTRICT OFFICE Pakaya, Abdul Malik; Abdussamad, Juriko; Tui, Fenti Prihatini
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2642

Abstract

This study aims to determine the effect of employee performance on service quality at the Buntulia District Office. The research method used in this study is the quantitative method, where the sample in this study amounted to 30 employees and 30 people from the Buntulia District community using a research approach and research design. Data collection techniques were carried out by distributing questionnaires to research respondents. The data analysis technique used is simple regression analysis. The results of the regression analysis test showed that there was a significant effect on employee performance on service quality at the Buntulia District Office. The first hypothesis (H1) can be proven or accepted. The R Square value is 0.342 in other words 34.2% of the independent variables namely (X) Employee Performance contributes to the variable (Y) Quality of Service, while the remaining 65.8% is in the form of contributions from other variables not examined in this study.
THE QUALITY OF ADMINISTRATIVE SERVICES Sugiato, Fiki; Tohopi, Rustam; Nani, Yacob Noho
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2643

Abstract

This study aims to determine how the Quality of Administrative Services of the Togean District Office of Tojo Una-Una Regency is seen from five dimensions, namely (a) tangibles (physical evidence), (b) reliability, (c) responsiveness, (d) assurance, and (e) empathy. This research uses a qualitative approach method with a descriptive qualitative research type while the data collection techniques used are observation, interviews, and documentation. Based on the research results obtained, it can be concluded that the results of this study are in the aspect of physical evidence, the Togean sub-district office has not fulfilled adequate service facilities, in the aspect of reliability, the community is satisfied with the services provided, in the aspect of responsiveness, employees are willing to help the difficulties experienced by visitors, from the aspect of assurance, especially the responsibility of each has not been maximized due to the lack of existing facilities, in the empathy aspect, which the Alla Sub-district gives by giving a pleasant impression. The author suggests that the sub-district government further improve the quality of service that is considered unsatisfactory in the service process, namely the dimension of physical facilities so that people can feel satisfied and comfortable when receiving services.
THE QUALITY OF PUBLIC SERVICES AND THEIR IMPACT ON COMMUNITY SATISFACTION IN BONGOMEME VILLAGE, DUNGALIYO SUB-DISTRICT GORONTALO COUNTY Danial, Titin A; Igirisa, Irawaty; Tantu, Romy
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2656

Abstract

This study aims to determine the quality of public services and their effect on community satisfaction in Bongomeme Village, Dungaliyo District, Gorontalo Regency. The approach in this study is quantitative with ex-post facto methods. Data collection in this study was carried out by questionnaire. The number of samples was 62 people consisting of 12 village officials and 50 community members. Data analysis in this study is a simple linear regression inferential quantitative analysis. The results showed that the quality of public services was in a fairly good category with a score of 78.16%. This means that public services in Bongomeme Village, Dungaliyo District, Gorontalo Regency have not been able to achieve the desired goals or do not fully meet the needs of the community with satisfactory results or in this case the services provided have not provided significant benefits to the local community. Then the quality of public services has a positive and significant effect on community satisfaction in Bongomeme Village, Dungaliyo District, Gorontalo Regency with a coefficient of determination of 72.60%. The influence of other variables on community satisfaction amounted to 27.40%, namely village government motivation in the form of assistance and ease of service affairs, speed of service, social relations and community psychological factors. Positive results show that community satisfaction in Bongomeme Village, Dungaliyo District, Gorontalo Regency for the public services provided can be maximized through efforts to strengthen service quality in accordance with the expectations of the community as users of these services.
IMPROVED IMPLEMENTATION of THE COMMUNITY-BASED WATER SUPPLY AND SANITATION PROGRAM (PAMSIMAS) in TANGGA JAYA VILLAGE, DULUPI SUB-DISTRICT, BOALEMO DISTRICT Kiayi, Merlis; Tui, Fenti Prihatini; Tantu, Romy
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2657

Abstract

This study aims to determine (1) The Implementation Process of the Community-Based Drinking Water Supply and Sanitation Program (PAMSIMAS) in Tangga Jaya Village, Dulupi District, Boalemo Regency, (2) Factors that Determine the Success of the Implementation of the Community-Based Drinking Water Supply and Sanitation Program (PAMSIMAS) in Tangga Jaya Village, Dulupi District, Boalemo Regency, with indicators of Communication, Resources, Disposition, and Bureaucratic Structure. This research method uses a qualitative approach with a qualitative description type of research. Based on the results of research analyzed in the field, it shows that the Implementation Process of the Community-Based Water Supply and Sanitation Program (PAMSIMAS) in Tangga Jaya Village, Dulupi Sub-district, Boalemo Regency, at the stages of Disbursement of Direct Community Assistance Funds, Implementation of Community Work Plan Activities and Completion of Activity Implementation, has generally been carried out well. The disbursement of direct assistance funds went well because 100% of the funds came from the PERKIM Office. The Implementation of Community Work Plan Activities and the Completion of Activity Implementation stages are optimal because they are in accordance with existing Pamsimas procedures and guidelines. Factors that determine the success of the Implementation of the Community-Based Drinking Water Supply and Sanitation Program (PAMSIMAS) in Tangga Jaya Village, Dulupi Sub-district, Boalemo Regency, which include Communication, Resources, Disposition and Bureaucratic Structure, have been implemented well.
THE INFLUENCE OF ORGANIZATIONAL CULTURE ON SERVICE QUALITY IN PDAM MUARA TIRTA GORONTALO CITY Baruadi, Suci Apriani; Mozin, Sri Yulianty; Isa, Rusli
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2658

Abstract

This study aims to determine the influence of organizational culture on service quality in PDAM Muara Tirta Gorontalo City. The research approach used in this study is quantitative, where the sample in this study amounted to 100 employees and customers using a research  approach and research design. Data collection techniques are carried out by distributing questionnaires to employees and customers. The data analysis technique used is simple regression analysis. Regression analysis test results that show the influence of organizational culture on service quality in PDAM Muara Tirta Gorontalo City. Thus the first hypothesis (H1) can be proved or diterima. The R Square value of 0.4 4 9 in other words that 4 4.9% of the independent variables, namely (X) Organizational Culture contributes to the variable (Y) Service Quality, while the remaining 5 5.1% is in the form of contributions from other variables that are not studied in this study, namely competence, leadership, and work commitment.
EFFECTIVENESS OF WASTE MANAGEMENT WITH THE METHOD OF WASTE MANAGEMENT PLACE REDUCE, REUSE, RECYCLE Soga, Sukmawan; Abdussamad, Juriko; Tui, Fenti Prihatini D.
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2659

Abstract

This study aims to determine how effective waste management is based on the 3R Waste Management Site in Bone Bolango Regency. This study used a qualitative descriptive approach method, while the data collection techniques used were observation, interviews, and documentation. Based on the results of the study, it is known that the effectiveness of waste management based on the 3R Waste Management Site in Bone Bolango Regency includes, program success, target success, satisfaction with the program, suitability of inputs and outputs, overall goal achievement has gone quite well, but has not been effective. This was influenced by several obstacles such as problems procuring funds for operational costs, limited knowledge of human resources, and lack of attention and supervision from the government on 3R Waste Management Sites, causing several 3R Waste Management Sites to stop operating. Factors that determine the success of waste management based on the 3R Waste Management Site in Bone Bolango Regency include organizational characteristics, environmental characteristics, worker characteristics, and management practices. Overall, these factors have been carried out well, it can be seen from the existence of administrators or managers who run the 3R Waste Management Site, adequate internal and external environments, managers who are skilled and responsible in carrying out their duties, and the active role of the chairman in mobilizing their members.
THE INFLUENCE OF LEADERSHIP ON EMPLOYEE WORK DISCIPLINE AT THE GORONTALO CITY EDUCATION OFFICE Bayahu, Amelia Putri Utami; Tohopi, Rustam; Tantu, Romy
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2660

Abstract

This study aims to determine the influence of leadership on employee work discipline at the Gorontalo City Education Office. The approach in this study is quantitative with ex-post facto methods. Data collection in this study was carried out by questionnaire. The number of samples was 93 people obtained by the saturated sampling process. Data analysis in this study is a simple linear regression inferential quantitative analysis. The results showed that leadership had a positive and significant effect on the work discipline of employees at the Gorontalo City Education Office with a coefficient of determination of 56.50%. The influence of other variables on employee work discipline amounted to 43.50%, namely goals and abilities, leadership examples, remuneration, justice, inherent supervision (waskat), punitive sanctions, firmness, and humanitarian relations. When the leader implements the ideal leadership function, it will have an impact on the good discipline of employees at the Gorontalo City Education Office, both in terms of attitude discipline and time discipline.

Page 1 of 1 | Total Record : 7

 1 

Filter by Year

2024 2024


Reset
Filter By Issues
All Issue Vol 6, No 3 (2025) Vol 6, No 2 (2025) Vol 6, No 1 (2025) Vol 5, No 3 (2024) Vol 5, No 2 (2024) Vol 5, No 1 (2024) Vol 4, No 3 (2023) Vol 4, No 2 (2023) Vol 4, No 1 (2023) Vol 3, No 3 (2022) Vol 3, No 2 (2022) Vol 3, No 1 (2022) Vol 2, No 1 (2021) Vol 1, No 2 (2020) Vol 1, No 1 (2020) More Issue