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Anggara Setya Saputra
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Department of Public Administration Universitas Wijaykusuma Purwokerto (UNWIKU) Jl. Raya Beji Karangsalam, Purwokerto, JAwa Tengah Phone: +62 81 392 8000 58 Email: dynamics@unwiku.ac.id
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INDONESIA
DYNAMICS:
Published by Universitas Wijayakusuma Purwokerto
ISSN : -     EISSN : 29643228     DOI : https://doi.org/10.56681/dinamisia
Core Subject : Science, Social,
Decision Sciences, Operations Research & Management Social Sciences
DYNAMICS: Journal of Public Administration article drafts in the field of local government issues. Papers with the following topics (but not limited to): Public policies, urban city policies, legislation process, disaster management, conflict management, social empowerment, Corruption in Public Sector, Social Media and Politics, E- Public Services, Elections, and Political Parties, local politics, and local elites of a political party can be submitted. Submitted manuscripts will go through an initial review by the editor-in-chief and be forwarded to two reviewers. DYNAMICS applies a double-blind review practice. Thus, authors’ and reviewers’ identities are kept anonymous. Authors are welcome to submit name(s) of the prospective reviewer(s).
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 23 Documents
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THE EFFECT OF PUBLIC SERVICE QUALITY ON PUBLIC SATISFACTION AT THE WEST PURWOKERTO DISTRICT OFFICE Sartono Sartono; Salva Asyraf Hanidar; Devit Bagus Indranika
DYNAMICS: Journal Of Public Administration Vol. 4 No. 2 (2026): DYNAMICS: Journal of Public Administration
Publisher : Department of Public Administration, University Wijaykusuma Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56681/paradigma.v4i2.149

Abstract

Public satisfaction can be created if people’s expectations match what they get, or even exceed their expectations. Public service quality has several aspects that can affect people satisfaction, which consists of five aspects such as Tangibles, Raliability, Responsiveness, Assurance, and Empathy. That research was conducted at the West Purwokerto Distict Office. The purpose of this study was to determine and analyze the effect of service quality consisting of aspects of Tangibles, Reliability, Resposiveness, Assurance, and Empathy on people satisfaction at the West Purwokerto District Office. This research uses survey method. The techniques used to analyze the data in this study are Kendall Tau Correlation, Kendall W Concordance, and Ordinal Regression. The result of the analysis showed that: (1) There is a positive and significant influence between Tangibles on people satisfaction of 0,377 or 37,7%. (2) There is a positive and significant influence between Reliability on people satisfaction of 0,485 or 48,5%. (3) There is a positive and significant influence between Responsiveness on people satisfaction of 0,489 or 48,9%. (4) There is a positive and significant influence between Assurance on people satisfaction of 0,452 or 45,2%. (5) There is a positive and significant influence between Empathy on people satisfaction of 0,493 or 49,3%. (6) There is a positive and significant influence between Tangibles, Reliability, Responsiveness, Assurance, and Empathy on people satisfaction of 0,586 or 58,6%. This proves that all independent variables can influence the dependent variable both partially and simultaneously.
THE EFFECTIVENESS OF THE INTEGRATED PREGNANT WOMEN'S CLASS PROGRAM (LASBUDU) AT THE KEMBARAN II COMMUNITY HEALTH CENTER, BANYUMAS REGENCY Dimas Romadhoni; Taufik Purboyo; Johar Mamuri
DYNAMICS: Journal Of Public Administration Vol. 4 No. 2 (2026): DYNAMICS: Journal of Public Administration
Publisher : Department of Public Administration, University Wijaykusuma Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56681/dynamics.v4i2.154

Abstract

This study aims to describe and explain the Effectiveness of the Integrated Pregnant Women's Class Program (LASBUDU) at the Kembaran II Health Center, Banyumas Regency. The research method used is descriptive qualitative research with a case study approach. The determination of informants used the purposive sampling method, and the results of the study used an interactive model. The results of this study indicate that the Integrated Pregnant Women's Class Program (LASBUDU) at the Kembaran II Health Center, Banyumas Regency has several successes and challenges. Although this program is running well, there are still several obstacles such as limited resources. The targets of this program are clear and in accordance with the established criteria. The quality of service for this program is also good and participants are satisfied. However, the achievement of this program has not reached the expected target due to several factors such as the number of pregnant women not meeting the criteria and the lack of support from the media in achieving exclusive breastfeeding.
Evaluation of Regional Government Policy in Handling Beggars in Banyumas (Study on Beggars on the Krumput Route, Kemranjen District) Silvia Amanda Putri; Nidya Ayu Wulandari Ramdan
DYNAMICS: Journal Of Public Administration Vol. 4 No. 2 (2026): DYNAMICS: Journal of Public Administration
Publisher : Department of Public Administration, University Wijaykusuma Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56681/dynamics.v4i2.157

Abstract

Poverty is a social problem that is often found in society. One of the causes of the high poverty rate is beggars. Banyumas Regency as the policy maker has made efforts to address this problem by establishing Regional Regulation Number 16 of 2015 concerning the Management of Social Diseases, but beggars on the Krumput Route are a real case of the persistence of beggars in Banyumas Regency after the Regional Regulation was enacted. This study uses a qualitative descriptive method with data obtained through observation, interviews, and documentation. The purpose of this study is to describe and analyze the evaluation of local government policies in dealing with beggars in Banyumas (a study of beggars on the Krumput Route, Kemranjen District). The results of the study refer to William N. Dunn's 6 Evaluation aspects, which show that in terms of effectiveness, the policies made have not been able to reduce the number of beggars on the Krumput Route, in terms of efficiency, there are limitations in the human resources involved, while in terms of adequacy, there is a problem, namely the support provided by the Regional Government. In terms of policy equality, it has not been implemented comprehensively. Meanwhile, in terms of responsiveness, there is a problem, namely that there are no complaints received regarding beggars on the Krumput route to the Regional Government, while in terms of the accuracy of the policies that have been implemented, they are general and not specific to the problems that exist on the Krumput Route. Therefore, the government is expected to be able to develop specific programs for the Krumput Route, improve the quality and quantity of human resources involved, solutions that involve collaboration between related parties, consistent and intensive control and socialization regarding complaint stalls to increase active community participation.

Page 3 of 3 | Total Record : 23

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