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E-JRM
Published by Universitas Islam Malang
ISSN : 23026200     EISSN : -     DOI : 10.33474
Core Subject : Economy,
Economics, Econometrics & Finance
E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasional Manajemen Strategi, dan Kewirausahaan. E-JRM : Elektronik Jurnal Riset Manajemen telah terindeks pada Google Scholar, Crossref, Garuda (Garba Rujukan Digital), Dimension, and registered in ICI (Index Copernicus International). Secara umum, artikel-artikel yang diterbitkan oleh E-JRM : Elektronik Jurnal Riset Manajemen merupakan karya ilmiah yang memberikan kontribusi bagi pengembangan dan penyebaran ilmu pengetahuan di bidang manajemen dan bisnis. Pembaca utama E-JRM : Elektronik Jurnal Riset Manajemen adalah akademisi, mahasiswa, praktisi, pebisnis, pemasaran, manajemen keuangan, dan mereka yang tertarik dengan manajemen dan bisnis.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 6 Documents
 1 
Search results for , issue "ejrm Vol. 7 No. 7 Agustus 2018" : 6 Documents clear
PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT DAN KEPUASAN SEBAGAI VARIABEL INTERVENING TERHADAP LOYALITAS ANGGOTA (Studi Kasus Pada KSPP BMT NU Gapura Kec. Gapura Kab. Sumenep) Zairozie Tamim; Rois Arifin; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen ejrm Vol. 7 No. 7 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThis research are based on interesting phenomenon about the existence of koperasi as one of economic institution, which holds a familial bonds, Transcend beyond its glory, and loyal to it's members. The purpose of this research is to find out and analyze whether there is influence of googled customer relationship management (CRM) as X variables, meanwhile Y1 as intervening variables due to customer satisfaction and Y2 as customer loyalty. The research results showed that there was a significant influence between copied customer relationship management towards the pasted customer satisfaction. Therefore Y1 as satisfaction variable influences Y2 as loyalty. Therefore customer loyalty significantly benefitted credits towards translator directly. As advised by KSPP BMT NU Gapura to keep improving the costumer relationship management so that we can achieve customer loyalty by giving their satisfaction. Keywords : KSPP BMT NU, Customer Relationship Management, Customer      Satisfaction, Customer Loyalty.
PENGARUH KONFLIK PERAN GANDA, STRESS KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN MALANG Ayu Yuslihanah; Hadi Sunaryo; M. Khoirul ABS
E-JRM : Elektronik Jurnal Riset Manajemen ejrm Vol. 7 No. 7 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACT The purpose of this research is to describe dual role conflict, work stress, work environment, and employee performance and to know the influence of dual role conflict, work stress, and work environment to partially and simultaneously employee's performance. This research method using quantitative method. This type of research is survey research.The sample of this research is employees of the Office of Population and Civil Registry of Malang Regency that is as many as 39 respondents. Methods of data collection using questionnaires. The method of analysis used in this study is multiple regression analysis with SPSS 14.0 for windows.The results of this study indicate that dual role conflict, work stress, and work environment partially and simultaneously affect the performance of employees of the Office of Population and Civil Registry of Malang Regency. Keywords :      Dual Role Conflict, Work Stress, Work Environment and Employee Performance.
PENGARUH HARGA DAN DESAIN TERHADAP MINAT PEMBELIAN DIfDISTRO OVERTOUN MALANG Muhammad Syaiful Rojikin; Muhammad Mansur
E-JRM : Elektronik Jurnal Riset Manajemen ejrm Vol. 7 No. 7 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

DABSTRACTW               MarketingHmanagementKisAtheAartKandLscienceKofLchoosingKtheLtargetmarketKandPreachingOforOmaintainingPandKgrowingLcustomersPbyPcreating.               This studyHaimsKtoGdetermineKhowKmuchLinfluence the harha and design have on consumers' interest in being Overtoun Distro Malang. The results of this study               indicate that prices and designs can be said to be good. Pricesand designs have an effect of 21% on buying interest Keywords: Price, Design, Purchase Interest
PENGARUH DIRECT MARKETING, SALES PROMOTION DAN PERSEPSI HARGA TERHADAP MINAT BELI KONSUMEN (Studi Kasus Pada Pengguna Paket Data Internet Indosat Ooredoo Mahasiswa Fakultas Ekonomi dan Bisnis Universitas Islam Malang) Aji Kusnandri; Muhammad Mansur; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen ejrm Vol. 7 No. 7 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACKT This study aims to determine and analyze the effect of direct marketing, sales promotion, and price perception both simultaneously and partially on consumer buying interest in the Indosat Ooredoo internet data package. The method used in sampling is non-probability sampling, which is a purposive sampling technique in which the sample determination technique takes into consideration certain criteria. The analytical technique used is quantitative descriptive using a Likert scale, multiple linear regression analysis, coefficient of determination and also through f test and t test using the SPSS program.Based on the results of data analysis simultaneously shows that direct marketing, sales promotion and price perception have a positive and significant effect on consumer buying interest in the Indosat Ooredoo internet data package. While partially it shows that direct marketing and sales promotion have a significant influence on buying interest. While the perception of price has no significant effect on consumer buying interest in the Indosat Ooredoo internet data package Keywords: Direct marketing, sales promotion, price perception and buying interest.
PENGARUH KUALITAS PELAYANAN, HARGA DAN KUALITAS PRODUK TERHADAP LOYALITAS KONSUMEN MELALUI KEPUASAN SEBAGAI VARIABEL INTERVENING (Studi Kasus Pada Konsumen Resto Ayam Nelongso Sawojajar) Ahmad Farid Wahyudi; Rois Arifin; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen ejrm Vol. 7 No. 7 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThis study is aimed to know the effect of the service quality, the price and the product quality on customers’ loyalty through satisfaction as intervening variable (a case study of Ayam Nelongso Sawojajar restaurant customers). This study used qualitative research approach and this study is an explanatory research. The population of this study is all the consumers who become the customers of Ayam Nelongso Sawojajar restaurant.  The purposive sampling technique was used in this study to determine the sample.   The data was gained from distributing the questionnaire to 99 respondents. The instrument used for collect the data was questionnaire and for the data analysis, the method used was path analysis.  Based on the data analysis and the hypothesis testing, the result of this study is: The service quality and the product quality on customers’ loyalty of the variables’ satisfaction is positively and significantly affected and for the price on satisfaction as the intervening variable is not significantly affected. Based on the statement above, it can be concluded that the service quality, the price and the product quality on customers’ loyalty through variables’ satisfaction is positively and significantly affected.  Keywords : service quality, price, product quality, satisfaction, customers loyalty
PENGARUH DISIPLIN KERJA, STRES KERJA, DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN MALANG Ainun Rahmatulloh; Hadi Sunaryo; A. Agus Priyono
E-JRM : Elektronik Jurnal Riset Manajemen ejrm Vol. 7 No. 7 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (399.713 KB)

Abstract

ABSTRACTThe purpose of this research is to describe work discipline, work stress, work motivation and employee performance and to know the influence of work discipline, job stress, and work motivation on partial employee performance. The method in this research is using quantitative method. This type of research is replication research.The sample of this research is employees at the Office of Population and Civil Registry of Malang Regency using systematic sampling method, which is as much as 73 respondents. Methods in collecting data using questionnaires. The method of analysis used in this research is multiple linear regression analysis with SPSS 14.0 FOR WINDOWS.The results of this study indicate that work discipline, job stress, and work motivation have a significant partial postive influence on the performance of employees of the Office of Population and Civil Registry of Malang Regency.Keywords: Work Discipline, Job Stress, Work Motivation, and Employee Performance

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