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Robbi Rahim
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JL. Kenari 18 No. 421 Desa/Kelurahan. Kenangan, Kec. Percut Sei Tuan, Kab. Deli Serdang, Kab. Deli Serdang, Provinsi Sumatera Utara, 20226, Indonesia
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INDONESIA
ATHENA: Journal of Social Culture and Society
Published by CV. Media Digital Publikasi Indonesia
ISSN : -     EISSN : 29853605     DOI : https://doi.org/10.58905/athena
Core Subject : Humanities, Education, Social,
Humanities Languange, Linguistic, Communication & Media Social Sciences Other
Athena: Journal of Social, Culture and Society is a peer-reviewed academic international journal that publishes original research on a wide range of topics related to social, cultural, and societal issues. Our goal is to provide a forum for scholars, researchers, and practitioners to share their findings and insights on the complex and evolving nature of society and culture. We publish four issues per year, featuring articles from diverse disciplines and perspectives. Our scope includes, but is not limited to, the following areas: Anthropology, Communication, Cultural studies, Education, Gender studies, Human geography, Linguistics, Literature, Media studies, Political science, Psychology, Sociology. We welcome submissions from researchers at all career levels and from any geographic location. We are committed to promoting diversity and inclusivity in our editorial process and encourage submissions from underrepresented groups.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 94 Documents
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The Implementation of the Core Values of “AKHLAK” and their Impact on Service Quality at PT. Taspen Cirebon Lavenia, Nesha; Permana, Ipik
Athena: Journal of Social, Culture and Society Vol. 4 No. 3 (2026): July 2026
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/athena.v4i3.621

Abstract

The role of state-owned enterprises (SOEs) in public service is quite complex. This is because, in addition to pursuing profitability, SOEs are also required to provide high-quality services to the public. To support efforts to ensure quality public service, the Ministry of State-Owned Enterprises issued Circular Letter No. SE-7/MBU/07/2020 in 2020 regarding the Core Values of SOE Human Resources. The objective of this study is to explore the implementation of these values in depth and analyze their implications for service quality. The research methodology is descriptive qualitative, utilizing data triangulation from observation, interviews, and documentation. The “AKHLAK” values are implemented into employees’ daily work; for instance, the value of Integrity is demonstrated by employees through high precision and caution when calculating pension benefits and claims, the value of Competence is applied by allocating budgets from headquarters to conduct employee training and education, the value of Harmony is realized through the principle of equality, the value of Loyalty is manifested in compliance with regulations, the value of Adaptability is realized through the digitization of services, and the value of Collaboration is realized through establishing cooperation with various parties. The conclusion drawn is that the “AKHLAK” values have comprehensive implications for the five dimensions of service quality in the SERVQUAL model by Zeithaml et al. Each “AKHLAK” value does not stand alone but is interconnected and reinforces one another in creating quality service.
Effectiveness of Public Services in the Two-Wheeled Motor Vehicle Tax Amnesty Program at the Samsat in Cirebon Regency Azahra, Diva Dwi; Heryanto, Yanto
Athena: Journal of Social, Culture and Society Vol. 4 No. 3 (2026): July 2026
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/athena.v4i3.622

Abstract

This study examines the quality of public services in the implementation of the Motor Vehicle Tax Amnesty Program at the Cirebon Regency Samsat. Using a descriptive qualitative method and collecting data through in-depth interviews with the head of the Samsat, front office service officers, and taxpayers who directly benefited from the program. The research analysis framework refers to Campbell's effectiveness theory, which covers five main dimensions: program success, target success, level of satisfaction with the program, the relationship between input and output, and overall goal achievement. The results show that the amnesty program was able to encourage public participation by serving around 8,500–9,000 taxpayers and generating additional regional revenue of approximately Rp 45–55 billion. However, the effectiveness of the program is still influenced by a number of constraints, such as limited infrastructure, relatively long waiting times, and suboptimal human resource capacity. In general, this study concludes that the tax amnesty program is quite effective in increasing tax compliance and regional revenue, but it still requires strengthening of facilities and development of human resources in order to maximize its effectiveness.
Inclusive Development: The Contribution of the Next-Generation Social Welfare Information System to the Accountability of Village Assistance Programs Margareta, Diva; Iskandar Zulkarnaen
Athena: Journal of Social, Culture and Society Vol. 4 No. 3 (2026): July 2026
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/athena.v4i3.626

Abstract

Inclusive development is the primary objective of the village assistance program. The Next Generation Social Welfare Information System (SIKS-NG) is a solution for improving the accountability of the village assistance program. This study aims to describe the contribution of SIKS -NG in improving the accountability of the village assistance program based on public accountability theory Mahmudi, 2019, regarding the dimensions of accountability that must be fulfilled by public sector organizations, namely Legal and Integrity Accountability, Managerial Accountability, Program Accountability, Policy Accountability, and Financial Accountability. The research method employed a qualitative approach with data collection techniques through interviews and observations, with the main informants being staff from the Social Affairs Office (Integrated Referral Service System) of Cirebon Regency and officers from the Social Welfare Center (PUSKESOS) of Palimanan Timur Village. The research results indicate that SIKS-NG can enhance the accountability of village assistance programs by providing accurate and transparent data, as well as increasing community participation in decision-making. Therefore, as stipulated in Regulation of the Minister of Social Affairs of the Republic of Indonesia No. 3 of 2025 regarding the updating and use of the National Single Social and Economic Data System for social assistance, social empowerment, and social welfare programs, this study aims to promote inclusive development in Palimanan Timur Village. It is hoped that a digital-based system designed to manage the National Social and Economic Single Data System (DTSEN) can be more transparent, accurate, and efficient in its implementation for the community.
Effectiveness Service Public In Increase Child Identity Card Program at the Population Service and Civil Registration of Kuningan Regency Maharani, Liza Cristianli; Heryanto, Yanto
Athena: Journal of Social, Culture and Society Vol. 4 No. 3 (2026): July 2026
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/athena.v4i3.627

Abstract

The importance of effective public services will be discussed within the Child Identity Card (KIA) program carried out by the Population and Civil Registration Office of Kuningan Regency. The problems analyzed concern the lack of effectiveness of the provision of KIA services promptly due to the technological limitations of the system, insufficient human resources, and lack of public understanding about the need for KIA. The purpose of this research is to provide a demonstration of the effectiveness of KIA services using the method proposed by Siagian (as cited in Nashar, 2020) based on three aspects: timeliness, accuracy, and service style. These results show that the factor of time is still not fully efficient, even though there are SOPs that range from 1 hour to 24 hours, as it is still dependent on the Department of Population and Civil Registration. on changes in the SIAK system, network problems, geographic factors, and human resources. Nevertheless, when it comes to the matter of accuracy and delivery styles, one may notice some very positive aspects here, because it may include such things as comprehensive procedures for issuance, staff attitude, the utilization of digital services, and good and fair services. As a consequence, one may note that there are a lot of ways to enhance the efficiency of KIA. Thus, future research may consider public satisfaction as one of its major elements.

Page 10 of 10 | Total Record : 94

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