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West Science Business and Management
Published by Westscience Press
ISSN : 29869374     EISSN : 2985816X     DOI : https://doi.org/10.58812/wsbm.v1i02
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
The Editors invite writers and experts to publish and share their ideas through scientific and empirical research in the field of Management and Business. The main objective of this publication is to improve theory, concept, and practice in the field of management and business. Dissemination of research will enable researchers, and practitioners to present and share their scientific empirical findings. We will be the bridge between theory and practice in management and business. The participation of well-known international experts on the editorial board is a guarantee of the sustainability and quality of publications as a contribution to the development of management and international business research. This will make it possible to introduce the latest empirical research findings to practitioners and academics. This journal will be of interest to both academics and practitioners. This journal is intended for researchers, lecturers, undergraduate and postgraduate students, and practitioners.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 469 Documents
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Supply Chain Management: A Bibliometric Mapping of Research Clusters and Scholarly Influence Loso Judijanto; Anton Susilo
West Science Business and Management Vol. 4 No. 01 (2026): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v4i01.2769

Abstract

This study aims to map the intellectual structure and scholarly influence of Supply Chain Management research through a bibliometric approach. Data were collected from the Scopus database and analyzed using VOSviewer to examine keyword co-occurrence, co-citation networks, and thematic evolution. The results reveal that supply chain management remains a central and highly interconnected research domain, with major clusters encompassing sustainability, digital transformation, risk management, and operational performance. Overlay visualization indicates a temporal shift from traditional themes such as risk assessment and operational efficiency toward emerging topics including artificial intelligence, blockchain, machine learning, and Industry 4.0. Density analysis further highlights that while core concepts such as supply chain management and decision making are well-established, newer areas related to digital technologies and sustainability continue to gain traction. The study also identifies influential scholarly contributions and global research patterns, reflecting the increasing interdisciplinarity of the field. The findings suggest that contemporary SCM research is transitioning toward a more integrated paradigm that combines technological innovation, environmental sustainability, and strategic competitiveness. This study contributes by providing a comprehensive overview of research clusters and offering directions for future studies in advancing resilient and sustainable supply chains.
Job Crafting in the Digital Workplace: A Systematic Literature Review Using the CIMO Framework Syarifah Novieyana; Nur Afifah; Mustaruddin Mustaruddin; Titik Rosnani
West Science Business and Management Vol. 4 No. 02 (2026): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v4i02.2887

Abstract

Job crafting has become an increasingly important concept in human resource management and organizational behavior, particularly as employees face digital transformation, post-pandemic work arrangements, and uncertain organizational environments. Examining the historical background, interventions, processes, results, and potential future directions of job crafting research is the overarching goal of this study. This research assesses papers indexed in Scopus from 2020 to 2026 using a SLR technique, using the PRISMA procedure. A total of sixty-six articles made it into the review sample after going through the screening, identification, and eligibility procedures. The analysis was structured using the CIMO framework: Context, Intervention, Mechanism, and Outcome. The findings indicate that job crafting studies are predominantly conducted in service-based and public-oriented sectors, including hospitality, banking, technology, education, and public services. Most studies employ quantitative designs, particularly survey-based approaches and structural equation modeling. The Job Demands-Resources model, the theory of Conservation of Resources, and the theory of Self-Determination are the most prominent frameworks for understanding job crafting. Adaptability, inventiveness, job happiness, employee well-being, and productivity are the primary effects that have been recorded. However, the review also reveals several gaps, including the limited use of qualitative and longitudinal designs, insufficient attention to non-Western and developing-country contexts, and emerging concerns related to artificial intelligence, hybrid work, and over-crafting. This study contributes by offering an integrated CIMO-based synthesis and proposing future research directions for job crafting in digitally transforming workplaces.
Mapping Thriving at Work Research: An Integrative Systematic Review Eliyana Eliyana; Titik Rosnani; Nur Afifah; Mustaruddin Mustaruddin
West Science Business and Management Vol. 4 No. 02 (2026): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v4i02.2912

Abstract

Thriving at work has become an increasingly important topic in organizational behavior and human resource management due to its role in promoting employee wellbeing, learning, and sustainable performance. This study aims to systematically review the development of thriving at work research across sectors and countries by identifying its dominant theoretical foundations, key antecedents, outcomes, and emerging research trends. A Systematic Literature Review approach was employed following the Preferred Reporting Items for Systematic Reviews and Meta Analyses guidelines. Fifty peer reviewed articles published between 2020 and 2025 were selected and analyzed. The findings reveal that thriving at work is primarily influenced by supportive leadership, job resources, organizational support, and psychological capital. Furthermore, thriving contributes positively to employee performance, innovation, work engagement, well-being, and career sustainability. The review also indicates that existing studies are dominated by quantitative and cross-sectional designs, with limited attention to longitudinal, cross cultural, and digital workplace contexts. This study contributes by providing an integrated understanding of thriving at work and highlighting future research directions in contemporary and technology driven work environments.
The Influence of Digital Customer Experience and Security Perseptions on Customer Trust at PT. Sinar Artha Semesta Yudho Bagas Reynaldi; Eni Suharti; Cahyani Kurniastuti
West Science Business and Management Vol. 4 No. 02 (2026): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v4i02.2918

Abstract

(Introduction) The advancement of digital technology has transformed the way companies interact with customers. The digital customer experience is a crucial factor in creating customer satisfaction and loyalty in online services. Furthermore, security perceptions plays a crucial role in building customer trust when using digital platforms. (Background Problems) Many customers are still hesitant to use digital services because they are worried about the quality and security perseptions of the services. (Novelty) Previous studies have addressed digital customer experience and security perceptions separately. However, this study, which analyzes the combined influence of these variables on customer trust in the context of digital services, is still limited. (Research Methods) This study uses a quantitative approach, data was collected through questionnaires distributed to 84 respondents using probability sampling techniques and data processing was assisted by Microsoft Excel and SPSS software version 29. (Finding/Results) The results of the study show that 1.) Digital Customer Experience has a positive and significant impact on Customer Trust; 2.) Security Perseptions has a positive and significant impact on Customer Trust; 3.) Digital Customer Experience and Security Perseptions simultaneously have a positive and significant impact on Customer Trust. In addition, it has a contribution of 50.1% while the remainder is influenced by other variables not studied. (Conclusion) Improving the quality of the Digital Customer Experience and Security Perseptions can increase Customer Trust in PT. Sinar Artha Semesta. Therefore, the company needs to continuously optimize the Digital Customer Experience and Security Perseptions aspects to maintain and enhance Customer Trust.
Customer Experience and Branding Strategies for Enhancing Loyalty and Their Impact on Beauty Product Purchasing Decisions Among Consumers in West Java Evaf Maulina; Zakeus Dadi; Andri Ardhiyansyah; Yanti Susanti
West Science Business and Management Vol. 4 No. 02 (2026): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v4i02.2924

Abstract

The rapid growth of the beauty industry in Indonesia has intensified competition among brands, requiring companies to focus on customer-oriented strategies to enhance consumer loyalty and purchasing behavior. This study aims to examine the effects of customer experience and branding strategies on customer loyalty and their impact on beauty product purchase decisions among consumers in West Java. A quantitative research approach was employed using a survey method. Data were collected from 200 respondents who had purchased beauty products within the last six months through a structured questionnaire measured using a five-point Likert scale. The sampling technique utilized purposive sampling. Data analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS 3). The results indicate that customer experience has a positive and significant effect on customer loyalty, while branding strategies also positively and significantly influence customer loyalty. Furthermore, customer experience, branding strategies, and customer loyalty significantly affect purchase decisions. The mediation analysis reveals that customer loyalty significantly mediates the relationships between customer experience and purchase decisions as well as between branding strategies and purchase decisions. The structural model demonstrates strong explanatory power, with R² values of 0.648 for customer loyalty and 0.732 for purchase decisions. These findings suggest that enhancing customer experience and implementing effective branding strategies can strengthen customer loyalty and encourage consumers to make purchasing decisions. This study contributes to the consumer behavior and marketing literature by providing empirical evidence regarding the interconnected roles of customer experience, branding strategies, customer loyalty, and purchase decisions in the beauty product industry.
The Theory of Planned Behavior Approach in Developing TPS-3R Educational Strategies to Promote Green and Creative Economies in Rural Areas Jennifer Farihatul Bait; Muktamar Cholifah Aisiyah; Rizky Wahyudha Rosiawan; A. Farid Susanto; Vanya Meyla Nur Sofah
West Science Business and Management Vol. 4 No. 02 (2026): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v4i02.2939

Abstract

This study aims to develop an educational strategy for the Reduce, Reuse, and Recycle Waste Processing Site (TPS-3R) based on the Theory of Planned Behavior (TPB) to promote green and creative economies in rural areas. The research seeks to identify behavioral factors influencing community participation in waste management and to integrate green- and creative-economy principles into an educational model that strengthens the village economy. Using a sequential explanatory mixed-methods design, quantitative data were collected from 150 respondents through structured questionnaires and analyzed with Partial Least Squares-Structural Equation Modeling (PLS-SEM). Qualitative data from interviews and focus group discussions were used to deepen and validate the quantitative findings. The results show that attitudes toward behavior, subjective norms, and perceived behavioral control significantly influence community participation intentions, explaining 68% of the behavioral variation. Perceived behavioral control emerged as the dominant predictor, emphasizing the importance of community empowerment and skill development. The integration of participatory education with creative-economy practices, such as waste-based crafts and compost production, increased community engagement and household income by up to 15%. The findings imply that TPB-based educational interventions can effectively enhance environmental awareness and economic resilience in rural settings. This study contributes a practical and replicable model for sustainable village development, aligning behavioral change, environmental management, and economic empowerment within the framework of the Sustainable Development Goals (SDGs).
Social Exchange Theory and Organizational Citizenship Behavior: Contemporary Perspectives in the Hotel Industry Endri Haryati; Teguh Setiawan Wibowo
West Science Business and Management Vol. 4 No. 02 (2026): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v4i02.2960

Abstract

Introduction: The hotel industry is a service intensive sector where frontline employees simultaneously interact with supervisors, coworkers, and guests. Organizational Citizenship Behavior (OCB), defined as discretionary behaviors not formally rewarded, is critical for hotel success. Social Exchange Theory (SET) provides a framework for understanding OCB through reciprocal obligations, yet conceptual integration of Leader Member Exchange (LMX) and employee reciprocity in the hotel context remains limited. Methods: This conceptual paper synthesizes existing literature from Scopus indexed journals published between 1960 and 2025. A systematic search of databases including Scopus, Web of Science, and Google Scholar yielded 68 relevant articles comprising empirical studies, conceptual papers, and systematic reviews. Theoretical synthesis was employed to develop propositions and a conceptual model integrating SET, LMX, and employee reciprocity specifically for the hotel industry. Results: The synthesis reveals that OCB has evolved through five phases, with hotel research adopting three orientations: customer oriented, service oriented, and change oriented OCB. High quality LMX reduces employee envy and fosters thriving at work, enhancing service oriented and change oriented OCB, moderated by psychological empowerment and professional respect. Employee reciprocity emerges as a core mediating mechanism linking organizational, supervisory, and guest exchanges to OCB, including customer empowering behaviors and customer citizenship behaviors triggering reciprocal employee citizenship behaviors. Conclusion: SET remains a powerful framework for OCB in hotels when expanded to multiple exchange relationships. Future research should focus on longitudinal designs, cross cultural comparisons, technology impacts, and the dark side of OCB. Practical implications include building professional respect, psychological empowerment, and facilitating positive guest employee exchanges.
The Influence of Organizational Culture and Compensation on Employee Engagement: The Mediating Role of the Work Environment in the Manufacturing Industry Sector of Lampung Province Mega Widiyaningrum; Nova Mardiana; Zainnur M. Rusdi
West Science Business and Management Vol. 4 No. 02 (2026): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v4i02.2961

Abstract

Employee engagement is a crucial factor in enhancing employee productivity, loyalty, and performance in the manufacturing industry. However, low levels of employee engagement remain a significant challenge, influenced by various internal organizational factors, including organizational culture, compensation, and the work environment. This condition highlights the need for research to identify the factors affecting employee engagement in the manufacturing sector in Lampung Province. This study aims to analyze the influence of organizational culture and compensation on employee engagement and to examine the mediating role of the work environment. A quantitative research approach was employed using primary data collected through questionnaires distributed to 260 employees in the manufacturing sector in Lampung Province, selected through probability sampling. The data were analyzed using Structural Equation Modeling (SEM). The findings indicate that Hypothesis 1 was not supported, as organizational culture did not have a significant positive effect on employee engagement. Hypothesis 2 was supported, showing that compensation had a significant positive effect on employee engagement. Hypotheses 3 and 4 were not supported, indicating that the work environment did not mediate the relationship between organizational culture and employee engagement or between compensation and employee engagement. Based on these findings, companies are encouraged to strengthen fair, competency-based, and performance-oriented compensation systems while maintaining organizational culture stability and improving the work environment to enhance employee engagement. Future research is recommended to investigate other factors that may influence employee engagement.
The Effects of Innovative Leadership and Infrastructure on Military Personnel Performance: The Mediating Roles of Motivation and Competence at Battalion Headquarters Benny Budiman; Muhammad Bayu; Lisa Puspitasari
West Science Business and Management Vol. 4 No. 02 (2026): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v4i02.2980

Abstract

Changes in operational demands and the complexity of tasks in military environments require soldiers to possess adaptive, competent, and professional performance. This study aims to analyze the effect of innovative leadership and infrastructure on soldiers’ performance, with motivation and competence as intervening variables, at the Headquarters of the 18th Field Artillery Battalion (Yonarmed) Komposit Buritkang Labanan, Berau Regency. The study employed a quantitative approach with a sample of 210 soldiers. Data were collected through questionnaires and analyzed using Structural Equation Modeling based on Partial Least Square (SEM-PLS). The results indicate that innovative leadership and infrastructure have a positive and significant effect on soldiers’ motivation and competence. Motivation was found to positively and significantly influence soldiers’ performance, while competence showed a positive but relatively weaker effect. Furthermore, the mediation pathway through motivation was significant, strengthening the effect of innovative leadership and infrastructure on performance, whereas the mediation through competence was not significant. These findings highlight that soldiers’ performance is more strongly influenced by innovative leadership, adequate infrastructure, and motivation than by competence alone.   

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