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Dematria Pringgabayu
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INDONESIA
Jurnal Administrasi Perkantoran dan Kesekretariatan
Published by Politeknik Pajajaran ICB Bandung
ISSN : 29645654     EISSN : 29635098     DOI : https://doi.org/10.59820/apk.v1i1.5
Core Subject : Economy, Science,
Economics, Econometrics & Finance Immunology & microbiology
Office management, Secretarial Managemen, Records management, Office communications, Communication Ethics, Human Resource Management Management Information System, Entrepreneurship, Digital Business, Organizations behavior
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis dan Menejemen Intetrnasional
Articles 40 Documents
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KETERAMPILAN KOMUNIKASI EFEKTIF SEKRETARIS SEBAGAI KUNCI PELAYANAN PRIMA DI ERA DIGITAL Anggun Myssiliyana Putri; Ayu Tri Lestari; Ine Damayanti; Nadjwa Salsabila; Rifani Yulianti; Wisudani Rahmaningtyas
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 1 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i1.347

Abstract

The development of digital technology requires the role of secretaries to not only master administrative skills, but also effective communication skills as a key in realizing excellent service. This research aims to analyze the role of secretary communication skills in supporting excellent service in the digital era, identify relevant forms of communication skills, and formulate development strategies. The method used is a literature study from various scientific sources such as journals, books, and related articles. The study results show that secretaries are required to have verbal and nonverbal communication skills, mastery of digital technology, interpersonal skills, and sensitivity to context and audience. The main challenges faced include limited digital literacy, lack of ethical communication training, and cross-generational communication gaps. Suggested development strategies include blended learning-based training, cross-generational mentoring, and enhancing adaptive culture in the work environment. The integration of communication skills and technology utilization is the main foundation in creating professional and highly competitive service excellence in the digital era.
PROSES PELAKSANAAN SOP APLIKASI PELAYANAN TERPADU SATU PINTU (PTSP) DALAM KEGIATAN ADMINISTRASI PADA SUBBAGIAN UMUM DI PENGADILAN TINGGI BANDUNG Elsha Emilia; Ramayani Yusuf; Nur Azizah; Said Bambang Nurcahya
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 1 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i1.447

Abstract

This study aims to examine the implementation of Standard Operating Procedures (SOP) in the One-Stop Integrated Service (PTSP) application for administrative activities at the General Subdivision of Bandung High Court. The research uses a descriptive qualitative method with data collection techniques including interviews, observations, and literature review. The results show that PTSP SOP implementation improves effectiveness, efficiency, transparency, and accountability of administrative processes. However, technical challenges remain, such as internet network instability and limited staff understanding. Overall, PTSP supports the enhancement of public service quality and contributes to more efficient bureaucratic reform.
Peranan Etika Profesi Dalam Kegiatan Pelayanan Di Kantor Imigrasi Kelas 1 Bandung Mely Apriliani; Lizama Ihsan Sabili; M Rijal Rinaldi; Muhammad Faisal; Raysha Aidha Fatwa; Rizky Putra Suwandi; Nur Azizah
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 1 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i1.484

Abstract

Etika profesi merupakan pedoman perilaku bagi Aparatur Sipil Negara dalam melaksanakan pelayanan publik secara profesional dan bertanggung jawab. Kantor Imigrasi sebagai instansi yang berinteraksi langsung dengan masyarakat dituntut menerapkan etika profesi dalam setiap kegiatan pelayanan. Penelitian ini bertujuan menganalisis peranan etika profesi dalam pelayanan di Kantor Imigrasi Kelas I Bandung menggunakan pendekatan kualitatif melalui studi kepustakaan terhadap jurnal, buku, dan peraturan terkait ASN dan pelayanan publik. Hasil kajian menunjukkan bahwa penerapan etika profesi berperan penting dalam meningkatkan kualitas pelayanan, menjaga integritas aparatur, serta membangun kepercayaan masyarakat.
Peran Aktif Generasi Muda Dalam Dunia Wirausaha Fransisca Wuri Wulandari; Fadil Habiburahman
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 1 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i1.502

Abstract

Discussions on entrepreneurship often position young people merely as objects of guidance rather than as agents of change. Young generations play a strategic role in fostering entrepreneurship in the era of digital transformation. This study aims to analyze the role of young people in entrepreneurship and identify the supporting factors and barriers influencing their interest and success. A quantitative descriptive method was employed, involving 100 respondents aged 18—30 years selected through purposive sampling. Data were collected using a closed-ended questionnaire with a 5-point Likert scale and analyzed using descriptive statistics. The findings indicate that young people play a significant role as innovators and agents of change, particularly in the utilization of digital technology (mean score 4.45). Entrepreneurial interest among respondents was high (80% categorized as high and very high interest). The main driving factor was technological advancement (35%), while the primary obstacle was limited capital (40%). This study concludes that although young people have substantial entrepreneurial potential, policy interventions such as access to capital and sustainable business mentoring are urgently needed to establish a conducive entrepreneurial ecosystem.
Pelayanan Prima Perpustakaan dalam Menarik Minat Kunjungan Pengguna (Studi Deskriptif di Perpustakaan UPI Bandung): Studi Deskriptif Kuantitatif di Perpustakaan UPI Bandung Citra Auliya; Aryanti; Andis Nurrobbani; Ipan Andrian; Nur Azizah; Dyah Bayu Franmesthi
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 1 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i1.487

Abstract

The purpose of this study is to explore the role of excellent service implementation in fostering users’ interest in visiting the Universitas Pendidikan Indonesia (UPI) Bandung Library. A descriptive quantitative method was applied by distributing questionnaires to 15 UPI students who had experienced library services. Service quality was evaluated based on five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The results reveal that excellent service implementation at the UPI Bandung Library is generally well performed, with empathy emerging as the highest-rated dimension, highlighting the importance of staff friendliness, care, and responsiveness to users’ needs in enhancing satisfaction and visit interest. The assurance dimension also received high ratings, reflecting staff professionalism and clarity of information. However, improvements in physical facilities and service consistency are still needed to support sustainable service quality enhancement.
STUDI KELAYAKAN BISNIS ASPEK TATA RUANG DI NALA SELF FOTO SUDIO: STUDI KELAYAKAN BISNIS ASPEK TATA RUANG DI NALA SELF FOTO SUDIO Nadia Nurhaliza Rahmarani; Ramayani Yusuf; Delia subrayanti
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 2 (2026): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i2.315

Abstract

Pentingnya tata ruang kantor optimal dalam meningkatkan produktivitas dan kenyamanan karyawan menjadi fokus penelitian ini. Studi kelayakan bisnis ini bertujuan untuk mengetahui bagaimana tata ruang di Nala Self Foto Studio cabang Cikutra, Bandung. Metode penelitian ini menggunakan deskriptif kualitatif melalui observasi langsung. Hasilnya menunjukkan bahwa penerapan konsep tata ruang terbuka di Nala Self Foto Studio memiliki dampak positif dalam memfasilitasi interaksi antar karyawan. Hal ini dapat meningkatkan kolaborasi dan komunikasi yang efektif. Namun, di sisi lain, tata ruang terbuka juga menimbulkan beberapa kendala, seperti kurangnya privasi yang dibutuhkan untuk mengerjakan tugas yang memerlukan konsentrasi tinggi serta keterbatasan ruang yang dapat menghambat mobilitas karyawan.Pembahasan menyoroti pentingnya perbaikan tata ruang untuk meningkatkan kenyamanan dan produktivitas. Perbaikan ini diharapkan menciptakan lingkungan kerja produktif, nyaman, efisien dan meningkatkan daya saing bisnis secara efektif, sehingga memperoleh hasil yang optimal dan berkualitas.
PENERAPAN ADMINISTRASI PERKANTORAN BERBASIS DIGITAL PADA PEMERINTAH DAERAH KOTA BANDUNG (STUDI DESKRIPTIF DI DINAS KOMUNIKASI DAN INFORMATIKA KOTA BANDUNG) Alya; Intan Rahmawati; Benorio Denatan; Erni; Nur Azizah; Elyana Hutahaen
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 2 (2026): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i2.486

Abstract

The implementation of digital-based office administration is part of bureaucratic transformation to improve government effectiveness and efficiency. This study aims to examine the implementation of digital-based office administration in the Bandung City Regional Government, specifically the Communication and Informatics Office, and to identify the benefits and challenges of its implementation. The research method used is descriptive qualitative through a literature review utilizing secondary data in the form of scientific journals and policy documents. The results of the study indicate that digitalization of office administration can accelerate work processes, improve coordination between units, and support government transparency and accountability. However, its implementation still faces obstacles related to human resource competency, infrastructure readiness, and resistance to change. Keywords: Digital Office Administration; Digitalization; E-Government; Regional Government; Communication and Informatics Office.
PROSEDUR ADMINISTRASI PELAYANAN JASA TICKETING PENERBANGAN, TOUR PACKAGE, DAN PENYEWAAN ALAT TRANSPORTASI PADA PT. JODIREXA JAYA ADITAMA Rafli Rahmadika; Shelsa Djuliani Putry; Siti Nur Aisyah; Muhamad Andri Ardiansyah; Raihan Rafi Rizkuloh; Nur Azizah; Dyah Bayu Framesthi
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 2 (2026): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i2.485

Abstract

This study aims to analyze the administrative procedures involved in providing flight ticketing services, travel packages, and transportation rental at PT Jodirexa Jaya Aditama, a travel agency company. The research emphasizes the administrative workflow, the implementation of digital systems, and the influence of human resource constraints on service effectiveness. The research employs a qualitative descriptive approach, with data collected through direct observation, interviews with administrative staff, and documentation studies of internal company records. The findings reveal that PT Jodirexa Jaya Aditama has adopted structured administrative procedures for each service, particularly by utilizing airline digital platforms and employing standard formats in the design of travel packages. Nevertheless, the administrative procedures for these three services are often managed by the same staff and continue to operate separately, potentially resulting in high workloads and risks of operational errors. Consequently, initiatives for more effective standardization and integration of administrative procedures are required to sustainably enhance service quality and bolster the operational efficiency of the tourism service company.
PERANAN ETIKA KERJA SEKRETARIS DALAM MEMBERIKAN PELAYANAN TERHADAP KINERJA AUDITOR PADA BAGIAN AKUNTAN NEGARA DI PERWAKILAN BPKP PROVINSI JAWA BARAT Nur Azizah; Elen Septia Amelia; Sophia Rahmi; Agus Suherman
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 2 (2026): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i2.554

Abstract

Work ethics are a fundamental principle for secretaries in performing their duties professionally, maintaining the confidentiality of information, and supporting organizational service effectiveness. Within the Financial and Development Supervisory Agency (BPKP), secretaries play a strategic role in facilitating audit activities through administrative support, coordination, and the provision of accurate information. However, several issues related to the implementation of work ethics remain, including inadequate communication skills, limited concern for colleagues, and unprofessional behavior, which may affect the quality of services provided to auditors. This study aims to examine the role of secretarial work ethics in supporting auditor performance within the State Accountant Division at the Representative Office of BPKP of West Java Province. The study employs a descriptive research approach, with data collected through observation, interviews, and documentation. The findings are expected to demonstrate that the implementation of sound work ethics enhances the quality of secretarial services, facilitates the audit process, strengthens workplace relationships, and contributes to more effective and professional auditor performance.
ANALISIS KEPUASAN NASABAH BPR KERTA RAHARJA MELALUI KUALITAS CUSTOMER SERVICE. Shopia Rahmi; Nur Azizah; Anggi Agatha; Desy Nuraminah
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 2 (2026): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i2.557

Abstract

This study examines the quality of customer service in improving customer satisfaction at BPR Kerta Raharja. High-quality service is an essential factor for banks to maintain customer trust, loyalty, and attract new customers. The study aims to analyze the influence of customer service quality on customer satisfaction. A qualitative research method was employed, with data collected through questionnaires based on service quality indicators and direct field observations. The findings indicate that customer service at BPR Kerta Raharja has been implemented effectively by providing prompt, accurate, courteous, and reliable services in accordance with the bank’s standard operating procedures. The dimensions of reliability, responsiveness, assurance, empathy, and trust significantly contribute to customer satisfaction. Excellent customer service is able to meet customers’ needs and expectations, resulting in higher levels of satisfaction, stronger customer loyalty, and a positive corporate image for BPR Kerta Raharja as a financial institution committed to delivering excellent banking services.

Page 4 of 4 | Total Record : 40

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