cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Dematria Pringgabayu
Contact Email
dematria.pringgabayu@poljan.ac.id
Phone
+6281320232325
Journal Mail Official
ojspoljan@poljan.ac.id
Editorial Address
Grand Surapati Core, Jl. P. H. H. Mustofa No.155, Kota Bandung, Jawa Barat 40192
Location
Kota bandung,
Jawa barat
INDONESIA
Jurnal Administrasi Perkantoran dan Kesekretariatan
Published by Politeknik Pajajaran ICB Bandung
ISSN : 29645654     EISSN : 29635098     DOI : https://doi.org/10.59820/apk.v1i1.5
Core Subject : Economy, Science,
Economics, Econometrics & Finance Immunology & microbiology
Office management, Secretarial Managemen, Records management, Office communications, Communication Ethics, Human Resource Management Management Information System, Entrepreneurship, Digital Business, Organizations behavior
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis dan Menejemen Intetrnasional
Articles 35 Documents
 1   2   3   4 
KETERAMPILAN KOMUNIKASI EFEKTIF SEKRETARIS SEBAGAI KUNCI PELAYANAN PRIMA DI ERA DIGITAL Myssiliyana Putri, Anggun; Tri Lestari, Ayu; Damayanti, Ine; Salsabila, Nadjwa; Rifani Yulianti; Rahmaningtyas, Wisudani
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 1 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i1.347

Abstract

The development of digital technology requires the role of secretaries to not only master administrative skills, but also effective communication skills as a key in realizing excellent service. This research aims to analyze the role of secretary communication skills in supporting excellent service in the digital era, identify relevant forms of communication skills, and formulate development strategies. The method used is a literature study from various scientific sources such as journals, books, and related articles. The study results show that secretaries are required to have verbal and nonverbal communication skills, mastery of digital technology, interpersonal skills, and sensitivity to context and audience. The main challenges faced include limited digital literacy, lack of ethical communication training, and cross-generational communication gaps. Suggested development strategies include blended learning-based training, cross-generational mentoring, and enhancing adaptive culture in the work environment. The integration of communication skills and technology utilization is the main foundation in creating professional and highly competitive service excellence in the digital era.
PROSES PELAKSANAAN SOP APLIKASI PELAYANAN TERPADU SATU PINTU (PTSP) DALAM KEGIATAN ADMINISTRASI PADA SUBBAGIAN UMUM DI PENGADILAN TINGGI BANDUNG Emilia, Elsha; Yusuf, Ramayani; Azizah, Nur; Nurcahya, Said Bambang
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 1 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i1.447

Abstract

This study aims to examine the implementation of Standard Operating Procedures (SOP) in the One-Stop Integrated Service (PTSP) application for administrative activities at the General Subdivision of Bandung High Court. The research uses a descriptive qualitative method with data collection techniques including interviews, observations, and literature review. The results show that PTSP SOP implementation improves effectiveness, efficiency, transparency, and accountability of administrative processes. However, technical challenges remain, such as internet network instability and limited staff understanding. Overall, PTSP supports the enhancement of public service quality and contributes to more efficient bureaucratic reform.
Peranan Etika Profesi Dalam Kegiatan Pelayanan Di Kantor Imigrasi Kelas 1 Bandung Apriliani, Mely; Ihsan Sabili, Lizama; Rinaldi, M Rijal; Faisal, Muhammad; Aidha Fatwa, Raysha; Putra Suwandi, Rizky; Azizah, Nur
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 1 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i1.484

Abstract

Etika profesi merupakan pedoman perilaku bagi Aparatur Sipil Negara dalam melaksanakan pelayanan publik secara profesional dan bertanggung jawab. Kantor Imigrasi sebagai instansi yang berinteraksi langsung dengan masyarakat dituntut menerapkan etika profesi dalam setiap kegiatan pelayanan. Penelitian ini bertujuan menganalisis peranan etika profesi dalam pelayanan di Kantor Imigrasi Kelas I Bandung menggunakan pendekatan kualitatif melalui studi kepustakaan terhadap jurnal, buku, dan peraturan terkait ASN dan pelayanan publik. Hasil kajian menunjukkan bahwa penerapan etika profesi berperan penting dalam meningkatkan kualitas pelayanan, menjaga integritas aparatur, serta membangun kepercayaan masyarakat.
Peran Aktif Generasi Muda Dalam Dunia Wirausaha Wulandari, Fransisca Wuri; Habiburahman, Fadil
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 1 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i1.502

Abstract

Discussions on entrepreneurship often position young people merely as objects of guidance rather than as agents of change. Young generations play a strategic role in fostering entrepreneurship in the era of digital transformation. This study aims to analyze the role of young people in entrepreneurship and identify the supporting factors and barriers influencing their interest and success. A quantitative descriptive method was employed, involving 100 respondents aged 18—30 years selected through purposive sampling. Data were collected using a closed-ended questionnaire with a 5-point Likert scale and analyzed using descriptive statistics. The findings indicate that young people play a significant role as innovators and agents of change, particularly in the utilization of digital technology (mean score 4.45). Entrepreneurial interest among respondents was high (80% categorized as high and very high interest). The main driving factor was technological advancement (35%), while the primary obstacle was limited capital (40%). This study concludes that although young people have substantial entrepreneurial potential, policy interventions such as access to capital and sustainable business mentoring are urgently needed to establish a conducive entrepreneurial ecosystem.
Pelayanan Prima Perpustakaan dalam Menarik Minat Kunjungan Pengguna (Studi Deskriptif di Perpustakaan UPI Bandung): Studi Deskriptif Kuantitatif di Perpustakaan UPI Bandung Auliya, Citra; Aryanti; Nurrobbani, Andis; Andrian, Ipan; Azizah, Nur; Bayu Franmesthi, Dyah
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 1 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i1.487

Abstract

The purpose of this study is to explore the role of excellent service implementation in fostering users’ interest in visiting the Universitas Pendidikan Indonesia (UPI) Bandung Library. A descriptive quantitative method was applied by distributing questionnaires to 15 UPI students who had experienced library services. Service quality was evaluated based on five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The results reveal that excellent service implementation at the UPI Bandung Library is generally well performed, with empathy emerging as the highest-rated dimension, highlighting the importance of staff friendliness, care, and responsiveness to users’ needs in enhancing satisfaction and visit interest. The assurance dimension also received high ratings, reflecting staff professionalism and clarity of information. However, improvements in physical facilities and service consistency are still needed to support sustainable service quality enhancement.

Page 4 of 4 | Total Record : 35

 1   2   3   4 

Filter by Year

2022 2025


Reset
Filter By Issues
All Issue Vol 4 No 1 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN Vol 3 No 2 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN Vol 3 No 1 (2024): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN Vol 2 No 2 (2024): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN Vol 2 No 1 (2023): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN Vol 1 No 2 (2023): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN Vol 1 No 1 (2022): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN