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Stacia Mege
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Asian Journal of Logistics Management
Published by Universitas Diponegoro
ISSN : -     EISSN : 28301803     DOI : 10.14710/ajlm
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Asian Journal of Logistics Management (AJLM) is a biannually (May and November) peer-reviewed journal issued by the Bachelor of Applied Logistics Management and Administration Program, Department of Business and Finance, Vocational Collage, Diponegoro University. AJLM provides a platform for the development, dissemination, and examination of theory and practice relating to Logistics and Supply Chain Management. We seek to deliver relevant research that contributes knowledge to industry and society in this discipline.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 46 Documents
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Optimization Of The Record Management System Using The 5S Method To Improve Performance Effectiveness and Efficiency at PT BGR Logistik Indonesia DKI Jakarta Branch Apriliani, Dita; Kurniawati, Nurul Imani
Asian Journal of Logistics Management Vol 4, No 1 (2025): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2025.28183

Abstract

Inefficiencies in the record management system can delay document retrieval and reduce overall productivity. This study analyzes and aims to optimize the record management system at PT BGR Logistik Indonesia, DKI Jakarta Branch, through the implementation of the 5S method: Seiri (Sort), Seiton (Set in Order), Seiso (Shine), Seiketsu (Standardize), and Shitsuke (Sustain). The findings reveal that the current manual system hinders effective document handling, compounded by limited human resources and lack of training. Implementing 5S is expected to enhance organization, minimize waste, and improve efficiency. The study recommends digitalization, staff training, environmental improvements, provision of handling tools, and regular evaluations.
An Analysis of Liability for Damaged or Lost Goods in International Shipments at PT Global Distribution Alliance (Aramex Indonesia), Jakarta Fatah Kasinung Barkah Slamet; Suwandi Suwandi
Asian Journal of Logistics Management Vol 4, No 2 (2025): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2025.28939

Abstract

Pertumbuhan perdagangan internasional yang berkelanjutan menuntut peran krusial industri ekspedisi ekspres dalam memastikan kelancaran distribusi barang lintas batas. Namun, risiko kerusakan dan kehilangan selama pengiriman menimbulkan tantangan signifikan yang dapat merugikan konsumen dan perusahaan. Penelitian ini bertujuan untuk menganalisis mekanisme pertanggungjawaban yang diterapkan oleh PT Global Distribution Alliance (Aramex Indonesia) untuk kompensasi atas barang yang rusak atau hilang, serta mengidentifikasi strategi yang dijalankan perusahaan untuk meminimalkan risiko tersebut. Penelitian ini menggunakan metode deskriptif kualitatif. Data dikumpulkan melalui observasi, wawancara mendalam dengan manajer dan staf terkait, serta analisis dokumentasi formal perusahaan. Hasil penelitian menunjukkan bahwa mekanisme pertanggungjawaban Aramex Indonesia bersifat sistematis dan berfokus pada penentuan kelalaian. Untuk kasus kerusakan, pertanggungjawaban dibebankan kepada pengirim terkait kualitas kemasan, sehingga kompensasi finansial pada prinsipnya tidak diberikan. Sebaliknya, untuk kasus kerugian yang terbukti disebabkan oleh kelalaian internal, perusahaan memberikan kompensasi yang secara kontraktual dibatasi hingga maksimum USD 100 untuk pengiriman yang tidak diasuransikan dan kompensasi penuh jika diasuransikan. Strategi minimisasi risiko yang diterapkan bersifat proaktif dan berlapis, meliputi inspeksi kemasan, penyediaan opsi tambahan seperti pengemasan ulang dan asuransi tambahan, edukasi pelanggan, serta evaluasi berkelanjutan terhadap kinerja internal dan mitra. Disimpulkan bahwa Aramex memiliki sistem yang matang dalam mengelola risiko, yang menggabungkan aturan kontrak yang tegas dengan praktik operasional yang fleksibel.Pertumbuhan perdagangan internasional yang berkelanjutan menuntut peran krusial industri ekspedisi ekspres dalam memastikan kelancaran distribusi barang lintas batas. Namun, risiko kerusakan dan kehilangan selama pengiriman menimbulkan tantangan signifikan yang dapat merugikan konsumen dan perusahaan. Penelitian ini bertujuan untuk menganalisis mekanisme pertanggungjawaban yang diterapkan oleh PT Global Distribution Alliance (Aramex Indonesia) untuk kompensasi atas barang yang rusak atau hilang, serta mengidentifikasi strategi yang dijalankan perusahaan untuk meminimalkan risiko tersebut. Penelitian ini menggunakan metode deskriptif kualitatif. Data dikumpulkan melalui observasi, wawancara mendalam dengan manajer dan staf terkait, serta analisis dokumentasi formal perusahaan. Hasil penelitian menunjukkan bahwa mekanisme pertanggungjawaban Aramex Indonesia bersifat sistematis dan berfokus pada penentuan kelalaian. Untuk kasus kerusakan, pertanggungjawaban dibebankan kepada pengirim terkait kualitas kemasan, sehingga kompensasi finansial pada prinsipnya tidak diberikan. Sebaliknya, untuk kasus kerugian yang terbukti disebabkan oleh kelalaian internal, perusahaan memberikan kompensasi yang secara kontraktual dibatasi hingga maksimum USD 100 untuk pengiriman yang tidak diasuransikan dan kompensasi penuh jika diasuransikan. Strategi minimisasi risiko yang diterapkan bersifat proaktif dan berlapis, meliputi inspeksi kemasan, penyediaan opsi tambahan seperti pengemasan ulang dan asuransi tambahan, edukasi pelanggan, serta evaluasi berkelanjutan terhadap kinerja internal dan mitra. Disimpulkan bahwa Aramex memiliki sistem yang matang dalam mengelola risiko, yang menggabungkan aturan kontrak yang tegas dengan praktik operasional yang fleksibel.
Analysis of the Marketing Strategy for Freight Forwarding Services at the Head Office of PT Kay Ocean Indonesia in Semarang Muhammad Imam Allaist; Ridha Aprillya Bilqis
Asian Journal of Logistics Management Vol 4, No 2 (2025): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2025.32231

Abstract

This study analyzes the marketing strategy of PT Kay Ocean Indonesia, a freight forwarding company based in Semarang, which has experienced difficulties in consistently achieving its monthly profit targets. A qualitative descriptive approach was employed to evaluate the effectiveness of the company’s marketing strategy amid increasing industry competition. The analysis integrates Segmentation, Targeting, and Positioning (STP), the 7P service marketing mix, and SWOT Analysis. The findings reveal that the company applies geographic segmentation, targeting customers in Central Java and Yogyakarta, and positions itself as a service-oriented freight forwarder with a commitment to halal logistics certification. The 7P analysis indicates that product, place, process, and customer service are relatively well implemented, while price competitiveness, promotion, human resources, and physical evidence remain suboptimal. Furthermore, the SWOT analysis identifies key internal strengths and weaknesses, as well as external opportunities and threats that influence business performance. The study concludes that improving digital marketing, enhancing pricing strategies, and strengthening human resource capabilities are essential to increase competitiveness and achieve profit targets. These findings provide practical insights for freight forwarding companies in developing more effective marketing strategies.
Analysis of Outgoing General Cargo Handling at PT Angkasa Pura Logistik Semarang Putri Fadhila Ardiansyah; Fathima Azzahra
Asian Journal of Logistics Management Vol 4, No 2 (2025): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2025.32267

Abstract

The global growth of e-commerce has accelerated demand for fast and efficient air freight services, positioning general cargo as a critical component of modern logistics systems. However, the increasing volume of shipments frequently generates operational challenges, most notably shipment delays, which ultimately undermine service quality and distribution efficiency. This study was conducted to analyse the general cargo outgoing handling process at PT Angkasa Pura Logistik, Semarang Branch, and to identify the key inhibiting factors encountered in its execution. A descriptive qualitative methodology was employed, with data gathered through direct observation, semi-structured interviews, and documentation review. Findings reveal that the primary constraints comprise workforce shortages, documentary discrepancies in shipping documents, and a structural imbalance between cargo volume and handling capacity. On the basis of these findings, an integrated action plan was developed, clearly delineating responsibility for addressing each root cause. The implementation of this action plan is expected to enhance operational efficiency, reduce service turnaround time, and strengthen inter-unit coordination. These findings are of significant strategic value as a reference for the continuous improvement of air cargo service quality.
The Influence of Layout and Warehouse Management System on the Effectiveness of Warehouse Management at PT BGR Logistik Indonesia, Semarang Regional Division Avrillia Kharisma Puspitasari Prias; Nurul Imani Kurniawati
Asian Journal of Logistics Management Vol 4, No 2 (2025): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2025.28340

Abstract

This study aims to analyze the influence of warehouse layout and Warehouse Management System on the effectiveness of warehouse management at PT BGR Logistik Indonesia Divre Semarang. The problem arises from a warehouse layout that does not meet operational standards and the suboptimal implementation of WMS, leading to stock recording errors and decreased operational efficiency. This research employs a quantitative approach using a survey method. The population includes all employees in the Warehouse Division of PT BGR Logistik Indonesia Semarang Branch, with a sample of 35 respondents selected through a saturated sampling technique. Data were collected using questionnaires with a Likert scale of 1–5 and analyzed using simple and multiple linear regression through SPSS version 25. The results show that both warehouse layout and Warehouse Management System have a positive and significant influence on the effectiveness of warehouse management, both partially and simultaneously. The coefficient of determination (R²) of 86.5% indicates that the two independent variables together explain the majority of the variance in warehouse management effectiveness. This study offers novelty by examining the simultaneous integration of digital warehouse management systems and physical layout planning, as well as highlighting their impact on work effectiveness within the logistics company context. These findings emphasize the importance of synergy between technical aspects and information systems in supporting efficient and accurate warehouse operations.
Analysis of Administrative Processes in Goods Loading and Unloading Activities for Service Time Efficiency at the Warehouse of PT BGR Logistik Indonesia, DKI Jakarta Regional Division Azra Karima Fasya
Asian Journal of Logistics Management Vol 4, No 2 (2025): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2025.28849

Abstract

Warehouse operations are a crucial part of the service process, not only in terms of administrative process of loading-unloading activities, but also in ensuring accuracy and efficient service time. This study aims to examine in greater depth the analysis of administrative and loading-unloading processes in relation to time efficiency in service delivery, so that warehouse operations can provide benefits through improved time efficiency. This research uses a qualitative method with a descriptive-analytical approach. The data sources include primary data collected through interviews and observations, as well as secondary data obtained from company documents and relevant literature concerning administrative process of loading-unloading. Data collection techniques involved field observations, interviews, and documentation. The collected data were analyzed through data reduction, data presentation, and conclusion drawing. The results of the research show that the administrative process mechanism in loading-unloading regarding time efficiency has not fully complied with the established standard operating procedures. However, there are obstacles within these processes that affect time efficiency, particularly due to delays in the issuance of delivery orders or work orders. Optimization efforts have been carried out to improve warehouse service time efficiency by identifying types and sources of waste and minimizing them through lean management methods. These efforts successfully reduced the number of process stages from 19 to 14 by eliminating wasteful activities.

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