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Asian Journal of Logistics Management
Published by Universitas Diponegoro
ISSN : -     EISSN : 28301803     DOI : 10.14710/ajlm
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Asian Journal of Logistics Management (AJLM) is a biannually (May and November) peer-reviewed journal issued by the Bachelor of Applied Logistics Management and Administration Program, Department of Business and Finance, Vocational Collage, Diponegoro University. AJLM provides a platform for the development, dissemination, and examination of theory and practice relating to Logistics and Supply Chain Management. We seek to deliver relevant research that contributes knowledge to industry and society in this discipline.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 41 Documents
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Design of a Point of Sales and Membership Integration Model at Campus Business Unit in Politeknik Negeri Manado Paendong, Melky; Kumaat, Arief Perdana; Mandulangi, Jufrina; Artana, I Made Wahyu
Asian Journal of Logistics Management Vol 3, No 2 (2024): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2024.24467

Abstract

Campus business units have great potential to become innovative business laboratories.  By adopting advanced information technology, campus business units can develop unique business models that are relevant to market needs. Therefore, there is a need for innovation and business strategies that enable to compete with similar business. One strategy that can be implemented is to integrate the product database with the creation of a membership program for customers.This research employs a prototyping approach for system development. This method divides the system into several stages that are directly implemented as models. The prototype is designed through use case diagram and activity diagram of each actor that involved in the process.As a result, a proposed design is able to control 6 control components, namely: Business Unit Admin, UPT Admin, Cashier, Shopkeeper, and Customer. On the other hand, the integration between the Point of Sales System and Membership can be seen in the key activities of customers and cashiers, where both parties will collaborate in controlling the transaction status, showing availability of special offers for members in the form of points or discounts, and calculating the appropriate offers for the completed transactions.
The Role of Artificial Intelligence in Enhancing Global Internal Audit Efficiency: An Analysis Ghafar, Iyad; Perwitasari, Widya; Kurnia, Rama
Asian Journal of Logistics Management Vol 3, No 2 (2024): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2024.24652

Abstract

This research paper explores the transformative role of artificial intelligence (AI) in enhancing the efficiency and effectiveness of global internal audit functions. As businesses increasingly adopt AI-driven technologies, internal auditing has witnessed significant advancements in data analysis, risk detection, compliance monitoring, and decision-making processes. The paper analyzes how AI tools like machine learning, natural language processing, and predictive analytics contribute to the automation of repetitive audit tasks, the detection of anomalies, and the improvement of audit accuracy and timeliness. Additionally, it addresses the challenges associated with AI adoption, including data privacy concerns, skills gaps among auditors, and the integration of AI into existing audit frameworks. The study also provides a comparative analysis of AI-enabled versus traditional audit practices, highlighting AI’s potential to enhance audit quality, reduce operational costs, and provide deeper insights into financial and non-financial risks. By examining case studies and industry practices, the paper emphasizes AI’s critical role in shaping the future of internal auditing on a global scale. The findings suggest that AI’s integration into internal audits is not just a trend but a necessary evolution for achieving optimal audit outcomes.
The Effect of Service Quality on Customer Satisfaction (Case Study of Pt. Pegadaian Persero Paniki Branch Service Unit) Rundengan, Margaretha Annatje; Manopo, Meiske; Ponggohong, Edryl Henok Prasetya
Asian Journal of Logistics Management Vol 3, No 2 (2024): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2024.24155

Abstract

Service and customer satisfaction are two variables that are closely related. This is the case with employee services to customers / customers of PT Pegadaian UPC Paniki, where several service indicators such as, affect customer satisfaction. This study aims to determine the effect of service quality as measured by physical evidence, reliability, responsiveness, assurance, and empathy, on customer satisfaction at PT Pegadaian (Persero) Paniki Branch Service Unit. This type of research is qualitative and uses primary and secondary data. Secondary data is obtained from various sources such as journals and books, while primary data is obtained by distributing questionnaires to respondents. The sampling technique used simple random sampling method, obtained a sample size of 45 respondents. By using Service Quality Analysis. The results showed that physical evidence, reliability, responsiveness, assurance and empathy had a positive effect on existing customer satisfaction. This shows that PT Pegadaian (Persero) Paniki Branch Service Unit must provide better service, especially those related to customer speed and complaints arising from customers.
The Role Generative AI in Human Resource Management: Enhancing Operational Efficiency, Decision-Making, and Addressing Ethical Challenges Khan, Muhammad Inzamam; Parahyanti, Endang; Hussain, Shah
Asian Journal of Logistics Management Vol 3, No 2 (2024): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2024.24671

Abstract

This paper examines the use of generative AI in human resource management (HRM), emphasizing the improvement of operational efficiency and decision-making processes. The study used a literature based approach, combining information from peer reviewed journals, books, research articles and industry reports to examine the adoption of AI into HR tasks, such as recruiting, employee engagement, and performance management. This research demonstrates that generative AI significantly enhances recruiting by decreasing the time to hire and more precisely matching applicants with job specifications. Moreover, AI-driven technologies strengthen employee engagement by personalizing interactions and automating routine tasks, enabling HR professionals to concentrate on key objectives.The study's uniqueness is in its thorough assessment of the ethical dilemmas and challenges related to generative AI, including algorithmic bias and privacy issues. To address these dangers, the study emphasizes the need to include justice and openness in AI deployment. The results indicate that while generative AI has the potential for significant efficiency improvements, ethical governance is essential for its appropriate use.For strategic workforce management, HR managers must use generative AI while also being aware of ethical constraints. However, there are certain limitations, such as relying solely on current literature and the potential biases inherent in these sources. Subsequent research needs to concentrate on empirical validation and the formulation of frameworks to direct ethical AI implementation in human resources. This paper offers a comprehensive view of the advantages and obstacles associated with the integration of generative AI in HRM, highlighting the need for responsible and balanced implementation.
Analysis of Delays in Delivery of Exported Goods at Freight Forwarder PT Arindo Jaya Mandiri Semarang Anugraheni, Esti Ayu; Kurniawati, Nurul Imani
Asian Journal of Logistics Management Vol 3, No 2 (2024): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2024.24549

Abstract

PT. Arindo Jaya Mandiri is a freight forwarder company. PT. Arindo Jaya Mandiri must provide the best service to meet customer needs. However, the process of sending export goods often experiences delays so that consumers complain. This research was carried out with the aim of knowing the flow of export goods delivery and the critical points that cause delays, knowing the supporting and inhibiting factors, and knowing the Fault Tree Analysis method. The method uses a qualitative descriptive approach. The research results show that the export goods delivery flow starts from the stuffing flow to the payment flow. However, obstacles that influence such as human error, document discrepancies, natural disasters, and the fleet. The Fault Tree Analysis method is used to analyze the causes of delays in delivery of the highest priority goods, namely the fleet. The conclusion is that PT. Arindo Jaya Mandiri sends export goods without any reference so the company only carries out work according to custom. Delivery of export goods is carried out by creating Standard Operating Procedures
The Role Of Artificial Intelligence In Enhancing Business Innovation And Creativity In The Cosmetics Industry Of Dubai Ullah, Khalil; Hardjono, Retno Kusumastuti
Asian Journal of Logistics Management Vol 3, No 2 (2024): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2024.24556

Abstract

The role that artificial intelligence can play in enhancing business innovation and creativity in the cosmetic industry in Dubai is considered. Amongst many key factual problems faced by this industry, there is personalization, supply chain optimization, formulation of products, marketing, and branding—issues that remain ethical and private. The conceptual problems addressed are related to the balance between creativity and automation, data quality, and bias, interdisciplinary collaboration, and change management.It aims to understand how AI-powered solutions can contribute to addressing these challenges and serve as a driver of innovation in the cosmetics sector of Dubai. This paper considers previous related literature about AI applications in multiple business functions and some conceptual framework that links AI to creativity and innovation. In this regard, a mixed-method approach will utilize questionnaires, interviews, and case studies to analyze the interlinkages between AI adoption, AI capabilities, data-driven decision making, and cognitive augmentation as they influence firm innovation and creativity.The research is likely to be of benefit to Dubai Cosmetics Firms with critical insights; at the same time, it will complement existing literature on how emerging technologies can help instill innovation in business activity. 
Correlation between people with a creative mentality and their propensity to make lucrative investing choices in contrast to those who only depend on financial resources Ullah, Khalil
Asian Journal of Logistics Management Vol 4, No 1 (2025): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2025.25433

Abstract

This study examines whether creative individuals can make more profitable investment decisions than those who rely on financial resources alone. Using Excel to analyze survey data, the research study utilized Pearson correlation and multiple regression analyses to test the hypothesis that creativity is positively related to investment outcomes.Results have shown that the respondents were moderately oriented toward profitable investments, as evidenced by an average of 3.23 and a standard deviation of 0.925. The level of creativity was also moderate and averaged 3.95. The skewed results to the right suggest that only a small share of the respondents were highly disposed toward profitable decisions.This research underlines the creativity of investment strategies and their potential to enhance decision-making processes. However, limitations remain, especially in the reliance on literature and case studies, suggesting that future research should further explore the nuances of creativity in investment performance.The practical implications of this study may enable individuals and organizations to enhance financial outcomes through the integration of creative thinking in investment strategies that eventually engender informed decision-making and financial stability across diversities
STRATEGY FOR EXPLORATION OF THE POTENTIAL OF THE REAL SECTOR ON REGIONAL ECONOMIC GROWTH IN PASAN DISTRICT, MINAHASA TENGGARA DISTRICT Djawa, Djibrael; Ponggohong, Edryl Henok Prasetya; Rundengan, Margaretha; ponggohong, laurens
Asian Journal of Logistics Management Vol 4, No 1 (2025): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2025.24602

Abstract

The real sector is one of the sectors that triggers economic growth in a region.  Real sector growth is influenced by various factors, such as the availability of natural resources, investment, government policies, innovation and technology, as well as education and training, including in sub-district areas. Especially in Pasan District, which is the object of research for potential problems such as the agricultural sector: agricultural activities, plantations, forestry and fisheries;  Industry: includes processing of raw materials, production of semi-finished goods and finished goods; Mining: includes mining of minerals, such as gold, sand, stone;   . Tourism: includes tourist activities, accommodation and management of tourist destinations. Construction: includes the construction of infrastructure and buildings, especially those involving a large number of workers, and this sector has not been managed optimally.Thus, this research aims to find out strategies for exploring (exploring) the potential of the real sector for the regional economy, especially in Pasan sub-district, to find out the factors that influence real sector growth. And the contribution of the real sector to the rotation of the wheels of the economy. This research uses the qualitative descriptive method stage, namely the analysis of data obtained in the form of words, images or behavior, and not expressed in the form of numbers or statistical figures, but by providing an explanation or description of the situation or conditions studied in the form of a description.The research results show that the real sector potential of Pasan District which can improve the economy includes trading business activities such as Retail, Shops, Stalls, Culinary, Livestock and Traditional MarketsFactors that influence real sector growth on economic growth in Pasan sub-district. The number of existing businesses is around 112 businesses with 115 workers and a sales turnover of around 50 million per day which can turn the wheels of the economy in Pasan sub-district.With existing businesses you can make contributions to the government both in the form of paying taxes and helping in social activities.Keywords: Real sector, economic growth, industry, innovation, investment, technology
Why Do Indonesian Users Remain Loyal to Digital Subscriptions? Examining Endowment Effect, Commitment Bias, Hedonic Motivation, and Switching Costs Kembau, Agung Stefanus; Mandey, Nancy Henrietta Jessamine; Tampinongkol, Felliks Feiters; Makarawung, Reynard Justino Nehemia
Asian Journal of Logistics Management Vol 4, No 1 (2025): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2025.27028

Abstract

Subscription‐based platforms have become pivotal to digital business models, yet little is known about the psychological forces that bind customers to these services in emerging markets. Drawing on behavioral economics, this study theorizes that endowment effect and commitment bias build consumer loyalty by strengthening users’ perceived ownership and rationalizing prior choices. We further propose that hedonic motivation (enjoyment derived from service use) and switching costs (economic and psychological barriers to change) intensify these effects. Data from 224 digital-service subscribers in Greater Jakarta were analyzed with covariance-based structural equation modeling in SmartPLS. All six hypotheses are supported: both endowment effect (β = .32, p < .001) and commitment bias (β = .29, p < .001) directly enhance loyalty, while their impacts are amplified by hedonic motivation (interaction β = .14, p < .01) and switching costs (interaction β = .18, p < .01). The findings extend loyalty theory by positioning endowment and commitment as dual psychological anchors in subscription contexts and by identifying boundary conditions that magnify their influence. For managers, the results stress the value of fostering user ownership feelings, designing engaging service experiences, and deliberately increasing perceived costs of defection to boost retention. Collectively, the study offers a nuanced framework for understanding—and managing—the drivers of sustained patronage in rapidly growing digital economies.
Business Development Strategy Through SWOT Analysis and Human Resource Management in Food and Beverage Industry: A Case Study of XO Cafe Restaurant & Bar Kolondam, Arifmanuel; Paendong, Melky; Maramis, Diana; Joroh, Adelaida
Asian Journal of Logistics Management Vol 4, No 1 (2025): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2025.27063

Abstract

This research delves into the strategic landscape of XO Cafe Restaurant & Bar, employing a SWOT analysis to dissect its internal and external factors. Questionnaires distributed to 38 customers and 15 employees, combined with observational data, formed the basis of this analysis. The study identified key strengths such as varied beverage offerings, satisfactory service, affordable pricing, strong customer loyalty, and well-trained staff. Conversely, weaknesses were noted in the limited food variety, room layout, and aesthetics. Opportunities for XO Cafe lie in its diverse beverage selection, potential for repeat business, and flexible pricing. However, the business faces threats from competition and competitor menu variations. To formulate effective marketing strategies, the research utilized IFAS and EFAS matrices and a quantitative SWOT matrix. The IFAS matrix highlighted that XO Cafe's strengths outweigh its weaknesses, with "Trained Employees" and "Affordable Prices" being significant assets. The EFAS matrix revealed that opportunities exceed threats, particularly in "Varied Beverage Product Options" and "Repeat Purchases from Customers." Furthermore, a workforce analysis assessed employee performance, revealing a "Good" rating but also a 34% gap needing improvement. Recommendations include targeted training and regular performance evaluations. Ultimately, the study concludes that XO Cafe is viable for an alcoholic beverage sales license and suggests strategies for growth. 

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