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INDONESIA
Journal of Social Science and Business Studies
Published by Yayasan Gema Bina Nusantara
ISSN : -     EISSN : 29876079     DOI : -
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Jounal of Social Sciences and Business Studies is a journal that publishes Focus and Scope research articles, which include : Social Science Business Management Accounting Communication Studies Politic Public Administration Art & Design
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
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Search results for , issue "Vol. 1 No. 2 (2023): JSSBS" : 5 Documents clear
Analysis of Service Quality to Increase Customer Satisfaction at Lawson Gading Serpong Retail Stores Magdalena; Akbar, Subhan
Journal of Social Science and Business Studies Vol. 1 No. 2 (2023): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v1i2.33

Abstract

The purpose of this research is to find out what factors influence the level of customer satisfaction when shopping at retail. Surveys were conducted to collect data. The survey was conducted for 1 week, with a total of 30 respondents. The survey results that have been obtained are then entered into the recap file, which is then explained in more detail in the Excel file. In the Excel file, the data that has been obtained is divided into two measurement categories: importance and performance. Then calculate the gap. The results of the Gap 5 analysis show that 80% of the indicators considered important by consumers in providing satisfaction do not provide good performance. Then, in the IPA analysis, it was also found that many indicators were still lacking in terms of performance, even though their level of importance was quite high. It was concluded that Lawson, as one of the well-known retail stores, is still lacking in terms of performance.
Analysis of Service Quality to Increase Customer Satisfaction at Alfamidi Super on Jl. Medang Lestari, Gading Serpong Putri, Christin; Fanani, Yusfita Dyah; Wirawan , Maryani
Journal of Social Science and Business Studies Vol. 1 No. 2 (2023): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v1i2.34

Abstract

The purpose of this study is to measure the level of service that has been provided by the minimarket to consumers. In this study, the sample used was students, totaling approximately 34 respondents. This study used primary data because primary data was obtained through distributing questionnaires to students. Data analysis uses gap 5. In Quadrant 1 which shows high importance low performance is an element that needs to be considered because in the eyes of consumers this element is an important thing, in quadrant 2 which shows high importance high performance where performance and importance are owned in perception the consumer has been fulfilled well so that this element needs to be maintained, in quadrant 3 which shows low importance low performance where the performance of a company is not good but in the eyes of consumers it is not so important that it needs to be considered but not a priority for the company, and the last one in the quadrant 4 which shows low importance, high importance is something that is seen by consumers as not important, but in terms of the company's performance has been done well so as not to create low quality.
The Effect of Work Environment and Work Discipline on Employee Performance Through Individual Characteristics as Intervening Variables at the Regional Office of the Directorate General of Customs and Excise, East Java I Renaldi, Hagus
Journal of Social Science and Business Studies Vol. 1 No. 2 (2023): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v1i2.35

Abstract

This study aims to see the effect of the work environment and work discipline on employee performance through individual characteristics as intervening variables. This research is an observational study. This study used a cross-sectional method. The sample in this study consisted of 135 employees. This study uses a census sampling technique. Data analysis used path model analysis (path analysis) with the help of the AMOS program version 23. The test results showed that there was no relationship between work environment and individual characteristics, which was positive but not significant. There is a relationship between work discipline and individual characteristics that is positive but not significant. There is a positive and significant relationship between work environment and performance. There is a positive and significant relationship between work discipline and performance. There is a positive and significant relationship between individual characteristics influencing performance
The Effect of Work Environment and Work Discipline on The Effect of Work Environment, Work Discipline on Employee Performance with Communication as an Intermediate Variable Wirawan, Maryani; Putri, Christin
Journal of Social Science and Business Studies Vol. 1 No. 2 (2023): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v1i2.36

Abstract

This study aims to examine the influence of the work environment and work discipline on employee performance through communication. The population in this study is all employees. The sample in this study consisted of 129 employees. This study uses a census sampling technique. Data collection techniques obtained using interviews and questionnaires. Based on the results of the analysis of hypothesis testing, it can be found that the accepted hypothesis (influence) is that the work environment has an influence on communication, work discipline has an influence on communication, the work environment has an influence on performance, work discipline has an influence on performance, and the work environment and work discipline have an influence on performance through communication as an intervening variable. The hypothesis that is neither rejected nor accepted is that the work environment has an influence on communication
The Effect of Work Discipline and Work Environment on Employee Performance Through Work Motivation in the Police Environment Hidayat, Gagah Maulidin Amirul Mukminin; Renaldi, Hagus
Journal of Social Science and Business Studies Vol. 1 No. 2 (2023): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v1i2.37

Abstract

This study aims to determine the effect of work discipline and work environment on employee performance through work motivation. The population in this study is all employees or staff. Totaling 500 employees, the sample was taken based on random sampling of 145 from various elements of organizational units and positions. The data in this study are divided into two types: primary and secondary. Collecting data using observation, interviews, and the results of distributing questionnaires to employees. Based on the results of the study, it was found that there was no influence of work discipline variables on employee performance processes through work motivation. This means that if H0 is accepted by work discipline, there is no effect on employee performance processes through motivation. There is no effect of work discipline variables on employee performance processes through work motivation. This means that H0 is accepted by work discipline and has no effect on employee performance through work motivation. There is no effect of work environment variables on employee performance through work motivation. This means that if H0 is accepted by the work environment, there is no effect on employee performance through work motivation. There is no effect of work environment variables on employee performance through work motivation. This means that if H0 is accepted by the work environment, there is no effect on employee performance through work motivation.

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