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The Manager Reveiew
Published by Universitas Bengkulu
ISSN : 19792239     EISSN : 26862182     DOI : 10.33369/tmr.v5i1.29587
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
The Manager Review Journal published by the Magister Management Study Program, FEB University of Bengkulu, is a journal that contains studies in the scope of management science. Specifically discussing issues related to marketing management, financial management, HR management, innovation management, operational management, banking, and corporate governance in both the public and private sectors. The focus of published journal articles is journal articles related to economics, business, management. The scope of writing journal articles within the scope of marketing management, business practices, human resource management, operations management, innovation and production, and management.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 5 Documents
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Search results for , issue "Vol. 3 No. 2 (2021)" : 5 Documents clear
Analisis Implementasi Sistem Elektronik Kinerja (e-kinerja) Pemerintah Provinsi Bengkulu Eni Denti Denti; Willy Abdillah; Fitri Santi
The Manager Review Vol. 3 No. 2 (2021)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v3i2.19707

Abstract

This purpose of this study are to determine the implementation of the electronic performance system (e- performance) of the Bengkulu Provincial Government, and also to find out what are the supporting and hindering factors. This research was classified as a descriptive research that aims to describe the events in an objective way. The research instruments were questionnaires and conducting interviews with key informants. Furthermore, data from the e- performance application and data from other competent sources are also used. The results of the study reveals the facts that: (1) the implementation of the e-kinerja of the Bengkulu Provincial Government has not been in line with the objectives of e- kinerja itself and (2) the supporting factors for the implementation of e-kinerja include: socialization has been carried out on e-kinerja, there are the employees who already have the ability to develop applications, the Bengkulu Provincial government's e-kinerja has received a security certificate from the BSrE-BSSN; and the inhibiting factors are the lack of competent employees in the field of information technology, there is also, moreover, no specific regulation including Standard Operating Procedure on e-kinerja, there is no special implementation team and supervisor for the implementation. e-kinerja, and to add on, the evaluation of the implementation of e-kinerja has not been carried out regularly. 
ANALISIS PENINGKATAN KUALITAS PELAYANAN MENGGUNAKAN PENDEKATAN E-SERVQUAL, IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN CUSTOMER VALUE (PGCV) PADA WEBSITE PT.POS INDONESIA Safura Mutiara Segonang; Lizar Alfansi; Seprianti Eka Putri
The Manager Review Vol. 3 No. 2 (2021)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v3i2.19709

Abstract

research objectives are to identify the service quality level of PT. Pos Indonesia website and to recognize certain criteria which needs to be improved based on the improvement priority scale in the service quality of PT. Pos Indonesia website. This research was conducted by using E-ServQual method (Electronic Service Quality), Importance Performance Analysis (IPA) and Potential Gain Customer Value (PGCV). The analysis was conducted using 20 items criteria in terms of 6 dimensions included Efficiency, Fullfilment, System availability, Privacy, Responsiveness, and Contact. The data collection method used was questionnaire, which involved the sharing of google forms link through social media to share and collect the questionnaire result. The result of this research showed that the electronic service quality of PT. Pos Indonesia website is in a good category. Generally, the service performance of PT. Pos Indonesia website has meet customers’ expectation, or satisfactory. However, fulfillment dimension still has a negative gap. On the E-Servqual method found 4 (four) criteria with the negative gap value and other 16 criteria with the positive gap value. By using Cartesian diagram on the Importance Performance Analysis (IPA) method found 3 (three) priority criteria which believed as the very important criteria by the customer of PT. Pos Indonesia, however, the services given were not quite satisfactory. From 3 (three) obtained criteria, arranged based on the improvement priority level by using Potential Gain Customer Value (PGCV) method, the order were : 1) the tracking point compatibility of the most up-to-date and proper product delivery, 2) the availability of PT. Pos Indonesia website’s customer service representative website, 3) the estimation of product shipping cost listed on PT. Pos Indonesia website matches the cost to be paid.
PENERAPAN PELAYANAN TERPADU SATU PINTU (PTSP) DALAM RANGKA PENINGKATAN INDEKS KEPUASAN MASYARAKAT PADA PENGADILAN NEGERI/ HUBUNGAN INDUSTRIAL/TINDAK PIDANA KORUPSI BENGKULU KELAS IA Mudriyanti Mudriyanti; Muhartini Salim; Sularsih Anggarawati
The Manager Review Vol. 3 No. 2 (2021)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v3i2.19710

Abstract

The purpose of the study was to determine and analyze the application of one-stop integrated services in order to increase the community satisfaction index at the District Court/Industrial Relations/Corruption Crimes Bengkulu Class IA. The research approach is a quantitative descriptive approach supported by highly structured interviews. Collecting data using questionnaires and interviews. Data analysis used descriptive statistical analysis with frequency distribution approach and mean. Furthermore, the analysis method from the results of the interview uses the stages of Marshall and Rossman, namely reduction, classification and data presentation. The results of the study found that the implementation of PTSP services was included in a good assessment. Of the 9 service elements studied, the cost element gets the highest rating and the implementer behavior element gets the lowest rating. For the Bengkulu District Court, it is expected to be able to make SOPs that regulate the behavior of implementers in providing services, then carry out periodic evaluations or monitoring through CCTV cameras on the behavior of implementers in providing services.
ANALISIS FAKTOR-FAKTOR YANG MEMENGARUHI LOYALITAS PELANGGAN INDOSAT OOREDOO PADA MAHASISWA UNIVERSITAS BENGKULU Ricky Ramadhan; Lizar Alfansi; Sularsih Anggarawati
The Manager Review Vol. 3 No. 2 (2021)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v3i2.19711

Abstract

The purpose of this research is to find out the factors that influence customer loyalty: service quality, perceived switching costs, trust, customer satisfaction, perceived value, corporate image of Indosat Ooredoo customer loyalty to Bengkulu university students. The populations in the study were students of the Bengkulu University consist of 100 respondents. The accidental sampling method is used. Descriptive statistics and multiple regression linear analysis, test t, and test f are used to analyze the data. The results showed that the service quality, perceived switching costs, trust, customer satisfaction, perceived value, corporate image have a positive effect on Indosat Ooredoo customer loyalty to Bengkulu University Students. the meaning, if the Good quality service increased customer loyalty if the perceived switching cost of high customer loyalty will increase If trust increases customer loyalty will increase if the perceived value increases customer loyalty will increase and if the corporate image is good then customer loyalty will increase as well.
The Effectiveness of Supervision Over Dimensionand Over LoadTrucks in Bengkulu Province (Study on UPPKB Padang Ulak Tanding Bengkulu Province) Bambang Hariyanto; Slamet Widodo; Trisna Murni
The Manager Review Vol. 3 No. 2 (2021)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v3i2.19715

Abstract

The current study aimed to determine the effectiveness of supervision, the causes of ineffectiveness and solutions to the empirical problem of ODOL trucks at UPPKB Padang Ulak Tandaing. Qualitative approaches and in-depth interview methods were used to collect data. Drivers, BPTD officials, and UPKKB personnel became the informants of this research. Data were collected from 16 informants involved in the process of monitoring ODOL trucks at UPPKB Padang Ulak Tanding. Descriptive analysis is used to describe the results of interviews and documentation from informants. The results of the research show that: (1) the percentage of the results of measuring the effectiveness of supervision based on the process reaches 78%, which means it is quite effective; (2) The inhibiting factors for supervision, namely the condition of human resources are not yet ideal and the implementation of work standards is not perfect, internal control is weak, law enforcement  is weak, legalawareness of owners of freight transport is weak and facilities/infrastructure are not adequate; (3) Efforts to overcome the empirical problem of ODOL trucks include the recruitment of specializations for motor vehicle testers, the leadership must be a role model for subordinates, the application of rewards/punishments for the performance of investigators, the implementation of a legal awareness campaign and the provision of inadequate facilities/infrastructure. Discussions, implications and recommendations are presented.

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