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International Journal of Management Science
Published by Tinta Emas Publisher
ISSN : -     EISSN : 29880475     DOI : https://doi.org/10.59535/ijms
Core Subject : Science,
The International Journal of Management Science aims to provide a platform for researchers, academics, and practitioners to contribute to the advancement of knowledge in the field of management science. The journal welcomes original research articles, theoretical papers, empirical studies, case analyses, and literature reviews that address various aspects of management across different industries and organizational settings. The focus and scope of The International Journal of Management Science include, but are not limited to, the following areas: Organizational Behavior: Studies examining individual and group behavior within organizations, including topics such as motivation, leadership, decision-making, and workplace diversity. Strategic Management: Research on the formulation, implementation, and evaluation of organizational strategies, including strategic planning, competitive analysis, and corporate governance. Operations Management: Investigations into the efficient and effective management of processes, resources, and supply chains, covering topics such as production planning, quality management, and logistics. Human Resource Management: Studies related to the management of human capital within organizations, including recruitment, training and development, performance appraisal, and employee relations. Marketing Management: Research on marketing strategies, consumer behavior, market research, branding, advertising, and product development. Financial Management: Analysis of financial decision-making, investment strategies, capital budgeting, risk management, and corporate finance. Innovation Management: Studies focusing on innovation processes, technology management, entrepreneurship, and organizational creativity. The International Journal of Management Science encourages interdisciplinary approaches and welcomes research that combines management science with other fields such as economics, sociology, psychology, and information systems. The journal emphasizes the practical implications and managerial relevance of research findings, aiming to bridge the gap between theory and practice in the field of management.
Articles 5 Documents
Search results for , issue "Vol. 2 No. 2 (2024): July-December" : 5 Documents clear
Analysis of The Effect Service Quality, Price and Location on Customer Satisfaction: Case Study At Uma Ilo Peta Bima City, Indonesia Sri Komala; Saufi , Akhmad; Liban Hassan Mohamud; Mohamed Ali Abdinur; Tibebe Zeleke
International Journal of Management Science Vol. 2 No. 2 (2024): July-December
Publisher : Tinta Emas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59535/ijms.v2i2.255

Abstract

This study examines the analysis of the effect of service quality, price and location on customer satisfaction: Case Study at Uma Ilo Peta Bima City. The type of research used is quantitative research. The population in this study were 255 people who visited Uma Ilo Peta Bima City, and a sample of 100 respondents was taken using purposive sampling method. The data in this study were processed using SPSS. The results of this study indicate that the price and location service quality variables have a positive and significant effect on customer satisfaction. The findings of this study indicate that service quality variables are factors that can increase customer satisfaction and price and location play an important role in supporting customer satisfaction.
The Effect of Work Motivation, Work Culture, Leadership and Work Experience on Employee Performance at Nusa Tenggara Barat Province, Indonesia Evania Julpiana; Helmy Fuadi; Tuti Handayani; Dinesh Kumar Manickam; Itır Ceren Morcote Santos; Victory Ikpe
International Journal of Management Science Vol. 2 No. 2 (2024): July-December
Publisher : Tinta Emas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59535/ijms.v2i2.266

Abstract

Employee performance is a vital aspect of organizational success, which is influenced by various factors including work motivation, work culture, leadership, and work experience. This study aims to evaluate the influence of these factors on employee performance at BPS Nusa Tenggara Barat (NTB) Province. The research method used is the Chi-Square test to analyze data obtained from a survey conducted on employees of BPS NTB Province. A total of 43 respondents were taken as samples for this study. Data analysis shows that work motivation and work culture have no significant influence on employee performance at BPS NTB Province. However, leadership is proven to have a significant influence on employee performance, while work experience has no significant influence. These findings highlight the importance of management focus on developing effective leadership to improve employee performance at BPS NTB Province.
Enhancing Employee Performance through Leadership, Loyalty, and Job Satisfaction: A Study at PT XYZ Palembang, Indonesia Muhammad Dzikri; Tobari, Tobari; Hustia, Anggreany; Nemanja Karapavlović; Voinea Cristina Maria; Monzer Mohamed Ali Mohamed; Idris Sani; Abdulkadir Khalif; Nguyen Viet Ha
International Journal of Management Science Vol. 2 No. 2 (2024): July-December
Publisher : Tinta Emas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59535/ijms.v2i2.275

Abstract

This study aims to determine the effects of leadership, loyalty, and job satisfaction on employee performance at PT XYZ Palembang. The research type employed is associative research. The research population consists of 100 employees, with a sample of 50 employees. Data collection was conducted using questionnaires. Multiple linear regression analysis was utilized for data analysis, along with hypothesis testing using the F test and t test. The results of the study indicate the following: 1) Leadership, loyalty, and job satisfaction collectively have a positive and significant impact on employee performance at PT XYZ Palembang. 2) Leadership has a positive and significant influence on employee performance at PT XYZ Palembang. 3) Loyalty does not have a significant effect on employee performance at PT XYZ Palembang. 4) Job satisfaction has a positive and significant effect on employee performance at PT XYZ Palembang. These findings suggest that enhancing leadership and job satisfaction can significantly improve employee performance, highlighting the need for targeted managerial strategies.
The Effect of Job Satisfaction and Organizational Commitment on Organizational Citizenship Behavior (OCB) in Lombok Timur Company Employees Suraya Diniyah; Siti Nurmayanti; Sirithi Premasinghe
International Journal of Management Science Vol. 2 No. 2 (2024): July-December
Publisher : Tinta Emas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59535/ijms.v2i2.293

Abstract

This study aims to determine the effect of job satisfaction and organizational commitment on Organizational Citizenship Behavior (OCB) among employees at PT Sumber Purnama Sakti, Lombok Timur Branch Office. The research adopts a causal associative design with a quantitative approach. Data were collected using the census method, encompassing all 75 employees at the Lombok Timur Branch Office. The data were analyzed through multiple linear regression analysis. The results indicate that job satisfaction positively and significantly affects employee discipline, suggesting that employees who are satisfied with their jobs are more likely to adhere to company policies and regulations. Similarly, organizational commitment positively and significantly impacts employee discipline, indicating that employees who feel committed to the organization are more likely to maintain high levels of discipline. These findings highlight the importance of enhancing job satisfaction and organizational commitment to foster better OCB, ultimately contributing to the overall success and sustainability of the organization.
Customer Relations Management Strategy (CRM) in Handling Customer Service Complaints To Increase Customer Satisfaction Afif Nur Rahmadi; Sudarmiatin, Sudarmiatin; Budi Eko Soectjipto; Yudiarto Perdana Putra; Rana Saifullah Hassan
International Journal of Management Science Vol. 2 No. 2 (2024): July-December
Publisher : Tinta Emas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59535/ijms.v2i2.304

Abstract

This research evaluates the implementation of Customer Relationship Management (CRM) strategies at PT Nasmoco Kaligawe Semarang, focusing on handling customer service complaints to enhance satisfaction. Using a descriptive qualitative approach and SWOT analysis, the study gathered primary data through interviews and field observations, alongside secondary data from literature and documentation. The findings indicate that PT Nasmoco's CRM strategies possess notable strengths, such as a strong Toyota brand image and effective promotional activities. However, weaknesses include prolonged service times and relatively high service costs compared to competitors. Opportunities for improvement are highlighted in the company's official Toyota repair shop status, which can be leveraged to attract more customers. Threats identified include intense competition and challenges with service timeliness. The research suggests that PT Nasmoco should address these weaknesses by increasing staffing in the CRM division, enhancing communication channels, and developing a smartphone application to streamline service booking and reduce customer complaints

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