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JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik
Published by Gayaku Publisher
ISSN : -     EISSN : 29631874     DOI : https://doi.org/10.58222/jiv.v2i2.430
Core Subject : Religion, Humanities, Science, Education, Social,
Religion Humanities Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science
JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik is an open access, and peer-reviewed journal. Our main goal is to disseminate current and original articles from researchers and practitioners on various contemporary social and political issues: gender politics and identity, digital society and disruption, civil society movement, community welfare, social development, citizenship and public management, public policy innovation, international politics & security, media, information & literacy, politics, governance & democracy, radicalism and terrorism, Democracy and Globalization, Political Parties and Elections, Politics and Government, Bureaucracy and Public Policy, Islam and Politics, Politics and Defense Studies, Local Politics and Development, Local Governance.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 6 Documents
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Search results for , issue "Vol. 3 No. 2 (2024): JULI-DESEMBER" : 6 Documents clear
Operational Management of Ship Guidance PT. Pelabuhan Indonesia II (Persero) Palembang Branch: Pengelolaan Operasional Pemanduan Kapal PT. Pelabuhan Indonesia II (Persero) Cabang Palembang Austin, Trecy; Ramadhan, M. Nur; Iqrom, Redho Aidil; Ibrahim, Ibrahim
JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Vol. 3 No. 2 (2024): JULI-DESEMBER
Publisher : Gayaku Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jiv.v3i2.992

Abstract

As we know, ship management is an activity carried out to initiate a process in work related to ships. This research aims to understand the operational management of ship guidance at PT. Pelabuhan Indonesia II (PERSERO) branch in Palembang. This company is engaged in the provision of shipping, port services for shipping routes, and docking places for ships. Pilotage is the service provided by a vessel when it is about to dock at a stop. The implementation of ship piloting and towing is governed by the Regulation of the Minister of Transportation of the Republic of Indonesia Number 57 of 2015. This research examines how they manage the operational guidance of ships. The findings in the field are related to delays in processes, lack of punctuality, and various other issues. Various operations in the shipping sector using services are wasted time or inefficient. Researchers use the POAC Theory: planning, organizing, actuating, and controlling. This research has informants, namely; (1) Captain of the Sea Pilot, (2) Captain of the Port Pilot, (3) ship entry staff, (4) customer service staff, and (5) ship agents who frequently use the services. The analysis of research involves data reduction or data summarization, data presentation or the objectives to be achieved, and the formulation of conclusions. The research results indicate that the operational management of ship guidance conducted by PT. Pelabuhan Indonesia II (PERSERO) Palembang Branch, when related to the POAC theory, has not been optimal. The hope is that the company's information sources must continue to be updated. The commitment of the guides and staff must be further enhanced so that they can work collaboratively.
The Transformation of E-government Through The Regional Government Information System (SIPD) at The Regional Human Resource Development Agency of South Sumatra Province: Transformasi E-Government Melalui Sistem Informasi Pemerintahan Daerah (SIPD) di Badan Pengembangan Sumber Daya Manusia Daerah Provinsi Sumatera Selatan Farhan Fasha Syuhada; Julian, Christofer; Iriani , Atrika; Chairani, Annisa Larasati; Austin, Trecy
JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Vol. 3 No. 2 (2024): JULI-DESEMBER
Publisher : Gayaku Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jiv.v3i2.1021

Abstract

This study discusses the transformation of e-Government through the implementation of the Regional Government Information System (SIPD) at the Regional Human Resource Development Agency (BPSDMD) of South Sumatra Province. The purpose of this research is to analyze how SIPD implementation improves efficiency, transparency, and accountability in regional financial management, as well as to identify the challenges faced during its implementation. The method used is a qualitative approach with data collection techniques including interviews, observation, and document analysis. The results show that SIPD enhances efficiency in planning and budgeting processes, and improves data integration. However, challenges such as technological infrastructure limitations and human resource readiness remain obstacles. The conclusion of this study is that SIPD implementation at BPSDMD South Sumatra contributes to better governance, but requires improvements in human resource competencies and technology infrastructure reinforcement.
Analysis of the Quality of First Public Services Specifically in the Health Sector at the Bungamas Village Health Center, East Kikim District, Lahat Regency, South Sumatra Province, Indonesia: Analisis Kualitas Pelayanan Publik Pertama Khusus Di Bidang Kesehatan Pada Puskesmas Desa Bungamas Kecamatan Kikim Timur Kabupaten Lahat Provinsi Sumatra Selatan Indonesia Khairunisa, Ellva; Ayustia, Risa
JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Vol. 3 No. 2 (2024): JULI-DESEMBER
Publisher : Gayaku Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jiv.v3i2.1024

Abstract

This study aims to evaluate the quality of public services. And identify and analyze public perceptions of service quality at the Bunga Mas Village Health Center, Kikim Timur District, Lahat Regency, and South Sumatra Province. This study identified three main factors that influence service quality, namely the availability of medical personnel, facilities and infrastructure, and waiting time. The method used in this study is qualitative with a case study approach. At the same time, data collection includes in-depth interviews with the head of the health center, medical personnel, and community users of the service and patient satisfaction surveys. The data analysis technique used is descriptive analysis to describe the factors that influence service quality and public perception of service quality. The results of the study indicate that the availability of medical personnel is the main factor in providing patient satisfaction, while facility infrastructure and waiting time are still problems that need to be fixed. The conclusion of this study emphasizes the importance of increasing the number of medical personnel and improving facilities to improve the quality of health services. Suggestions are given to the management of the Health Center to pay attention to the need for facilities and infrastructure and optimize queue management to reduce patient waiting time.
The Role of Stakeholders in the Implementation of Ecotourism Development Policy in Sindang Panjang Village, Lahat Regency: Peran Pemangku Kepentingan dalam Implementasi Kebijakan Pengembangan Ekowisata di Desa Sindang Panjang, Kabupaten Lahat Ramadhan, Gilang; Rahmawati, Maulida Putri
JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Vol. 3 No. 2 (2024): JULI-DESEMBER
Publisher : Gayaku Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jiv.v3i2.1025

Abstract

This research aims to analyze the role of stakeholders in the implementation of ecotourism development policies in Sindang Panjang Village, Lahat Regency. The method used is qualitative descriptive with a case study approach, allowing the researcher to delve into the dynamics of interactions among government, local communities, business actors, and academics. The results show that stakeholder involvement is still suboptimal, particularly in terms of coordination and collaboration. The local government plays a crucial role in policy formulation and infrastructure provision; however, challenges such as limited budget allocation and external support hinder ecotourism development. The conclusion emphasizes the need for strengthening synergy among stakeholders to achieve sustainable ecotourism development that maximizes benefits for local communities.
Analysis of Public Service Quality from Tangible and Reliability Dimensions (Case Study at the Population and Civil Registration Office of Empat Lawang Regency): Analisis Kualitas Pelayanan Publik dari Dimensi Tangible dan Reliability (Studi Kasus di Dinas Kependudukan dan Catatan Sipil Kabupaten Empat Lawang) Pandriansyah, Pandriansyah; Sigiro, Benny
JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Vol. 3 No. 2 (2024): JULI-DESEMBER
Publisher : Gayaku Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jiv.v3i2.1026

Abstract

Optimal public service is an important aspect in increasing public trust and satisfaction. However, various obstacles are still faced by government agencies in providing adequate services. This study aims to analyze the quality of public services at the Population and Civil Registration Service (Disdukcapil) of Empat Lawang Regency through two main dimensions, namely tangible and reliability. This study uses a qualitative descriptive method with data collection techniques in the form of observation, interviews, and documentation studies. The results of the study indicate that the implementation of the tangible dimension at Disdukcapil is not optimal, as seen from inadequate physical facilities, such as uncomfortable waiting rooms and equipment that often experiences problems. In the reliability dimension, unreliable services were found, especially in terms of consistency and timeliness, due to limited human resources and less supportive technological equipment. The main inhibiting factors include budget constraints, lack of employee training, and limited technological infrastructure. The implications of this study indicate the need for improvements in terms of budget, employee training, and improvements in technological infrastructure to meet public expectations for better and more reliable services.
The Relationship of the Administrative Process of the Lahat Regency Industry and Trade Service to Home Industry Licensing: Hubungan Proses Administrasi Dinas Perindustrian Dan Perdagangan Kabupaten Lahat Terhadap Perizinan Industri Rumahan Anggraini, Mei Reza; Ghofur, Nilman
JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Vol. 3 No. 2 (2024): JULI-DESEMBER
Publisher : Gayaku Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jiv.v3i2.1027

Abstract

The Industry and Trade Office of Lahat Regency is one of the institutions used by the community to provide licensing services, especially business permits. As an UMKM (Micro, Small, and Medium Enterprises) that is just starting a business with Home Industry, the role of the Trade Office is very much needed. This scientific paper shows the purpose that there is an administrative process carried out by the Trade Office of Lahat Regency regarding licensing of UMKMs, especially Home Industry. The descriptive qualitative method is the most appropriate in this study by conducting a literature study and also short interviews from primary and secondary data sources to strengthen this research. This study explains how the author implements business capital and business licensing needs and the UMKM Culinary Business Plan which discusses that the Trade Office plays a very important role in the progress of Home Industry. The results of the study indicate that the capability of the administrative process in licensing UMKMs by the Trade Office is true, but it turns out that the Trade Office is not the main actor in granting permits, the Trade Office only acts as an intermediary through the OSS (Online Single Submission) application.

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