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Science Information System and Technology
Published by Westscience Press
ISSN : 30261120     EISSN : 30255120     DOI : https://doi.org/10.58812/wsist.v1i02
Core Subject : Science,
Computer Science & IT
West Science Information System and Technology is a scholarly journal dedicated to the exploration and advancement of knowledge in the field of information systems and technology. The journal aims to publish high-quality research articles that contribute significantly to the understanding and development of information systems and technologies in the Western world. The journal covers a wide range of topics related to information system design, development, implementation, and management. It encompasses areas such as information systems development methodologies, database management systems, information technology infrastructure, enterprise systems, decision support systems, information systems security and privacy, human-computer interaction, and ethical and social implications of information systems.
Arjuna Subject : Ilmu Komputer (semua kategori) - Sistem Informasi
Articles 9 Documents
 1 
Search results for , issue "Vol. 3 No. 02 (2025): West Science Information System and Technology" : 9 Documents clear
Digital Transformation of Deed Printing Services Through the Population Administration Information System (SIAK) at the Population and Civil Registration Office of Badung Regency Mareta, Komang Vriska Tiara; Wirantari, I Dewa Ayu Putri
West Science Information System and Technology Vol. 3 No. 02 (2025): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v3i02.1956

Abstract

The digitization of population administration services has become an urgent need to enhance the effectiveness and efficiency of public services in today’s information technology era. The Population Administration Information System (SIAK) implemented in Badung Regency demonstrates significant changes in the process of printing certificates and other population documents, with technology utilization that facilitates access and accelerates service completion. The implementation of various innovations such as the integrated service package “Badung Aku Sapa” and the mobile service “Go Laying Adminduk” has successfully increased inclusivity and convenience for the community in managing population administration, especially for vulnerable groups such as the elderly and people with disabilities. Efforts to develop smart villages and the implementation of Digital Population Identity (IKD) further strengthen service access down to the village level, reducing geographical and social barriers. However, this digital transformation process also faces various challenges, ranging from limited network infrastructure, low digital literacy among some communities, to data security issues and cultural resistance to new technology. Addressing these challenges through strengthening human resources, community education, and the development of reliable security systems are important aspects in supporting the sustainability of digitization in population administration services. Overall, the implementation of SIAK in Badung Regency illustrates an effective and inclusive model of public service digitization, which can serve as a reference for other local governments in optimizing modern and sustainable population administration services.
Optimization of Deed Printing Services Through the AKUDICARI System at the Population and Civil Registration Office of Badung Regency Priyanti, Ni Kadek Sukma; Prabawati, Ni Putu Anik
West Science Information System and Technology Vol. 3 No. 02 (2025): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v3i02.1957

Abstract

AKUDICARI system is a digital innovation designed to facilitate deed printing services in Badung Regency by providing efficient and transparent online access for the public. The implementation of this system has increased user satisfaction through ease of access, acceleration of the administrative process. This system is designed with the aim that data archives owned by the public can be accessed in real-time. However, there are still significant challenges, especially related to the digital literacy gap and limited technological infrastructure in several areas, especially in rural areas. This study aims to analyze the optimization of services using the AKUDICARI website in civil registration. The method used is a qualitative literature study that analyzes findings from several journals. Efforts to improve digital education, improve internet networks, and develop responsive and inclusive system features are needed to optimize this service. The results of the study indicate that the AKUDICARI system has the potential to become an effective and sustainable digital population administration service model in supporting the digital transformation of government and making people's time more efficient at DISDUKCAPIL.
Implementation of a Cloud-Based CRM System to Improve Customer Loyalty in Digital Startups in Indonesia Purwanto, Agus; Nugroho, Anggun; Bahy, Lanang Mustika; Santoso, Joko; Hanief, Shofwan
West Science Information System and Technology Vol. 3 No. 02 (2025): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v3i02.2164

Abstract

The rapid growth of digital startups in Indonesia has created a highly competitive market where customer loyalty is critical for long-term sustainability. This study explores the implementation of cloud-based Customer Relationship Management (CRM) systems as a strategic tool to enhance customer loyalty in digital startups. Using a qualitative research approach, data were collected through semi-structured interviews with five informants, including founders, managers, and IT specialists from startups in the e-commerce, fintech, and digital services sectors. The findings reveal that cloud-based CRM systems provide significant benefits, including improved customer engagement, real-time responsiveness, personalized communication, and scalability to support business growth. However, the study also identifies challenges related to data security, staff readiness, and system integration. The results highlight that cloud-based CRM is not only a technological tool but also a strategic enabler that helps startups build competitive advantage through customer-centric approaches. This research contributes to the understanding of CRM adoption in emerging markets, offering practical insights for digital entrepreneurs in Indonesia to strengthen customer loyalty.
The Use of ERP in Supporting Managerial Decision Making in Logistics Companies in Cikarang Sono, Mohammad Gifari; Elisabeth, Christine Riani; Husaini, Husaini
West Science Information System and Technology Vol. 3 No. 02 (2025): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v3i02.2166

Abstract

This study investigates the role of Enterprise Resource Planning (ERP) systems in supporting managerial decision-making within logistics companies in Cikarang, Indonesia. As logistics operations become increasingly complex, the demand for integrated systems that provide real-time information and enhance decision quality has grown significantly. A quantitative research method was applied, involving 30 respondents selected from logistics companies actively using ERP. Data were collected using a 5-point Likert scale questionnaire and analyzed with SPSS version 25. The results of descriptive analysis show that respondents perceived ERP positively, with high mean values for both ERP usage (4.12) and managerial decision-making (4.25). Validity and reliability tests confirmed that all research indicators were valid and reliable. Regression analysis revealed that ERP usage has a positive and significant effect on managerial decision-making (β = 0.642, t = 5.734, p < 0.05), explaining 41.2% of the variance in decision-making effectiveness. These findings demonstrate that ERP contributes substantially to enhancing decision quality, timeliness, and strategic planning in logistics firms. The study concludes that while ERP is a vital enabler of decision-making, its success also depends on complementary factors such as managerial competence, organizational culture, and training.
A Bibliometric Review of Agile Methodologies in Information Systems Development Judijanto, Loso; Triwiyatno, Aris; Winardi, Bambang
West Science Information System and Technology Vol. 3 No. 02 (2025): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v3i02.2167

Abstract

This study presents a comprehensive bibliometric review of scholarly literature on agile methodologies within the context of information systems (IS) development, covering publications from 2000 to 2025. Using the Scopus database as the primary source, a total of relevant articles, conference papers, and reviews were analyzed through performance analysis and science mapping techniques with VOSviewer. The findings reveal that information systems development, information management, and software engineering are the most central and frequently occurring themes, acting as conceptual anchors for the field. Co-occurrence analysis identifies three thematic clusters: (1) technological and infrastructure dimensions, focusing on computational tools, artificial intelligence, and decision support systems; (2) organizational and managerial aspects, encompassing knowledge management, risk management, and user participation; and (3) software engineering and design methodologies, including agile frameworks and cross-domain applications. Overlay visualization indicates a thematic shift from early technical foundations toward broader socio-technical and strategic considerations, while density mapping highlights emerging areas such as agile manufacturing systems and outsourcing. Co-authorship and country collaboration networks show strong global research connectivity, with the United States, United Kingdom, and China leading in output and collaboration influence. The study contributes to both theory and practice by providing a structured knowledge map that integrates technical, organizational, and strategic perspectives of agile IS development, offering guidance for future research and practical implementation. Limitations include reliance on a single database, keyword-based search constraints, and the quantitative nature of bibliometric methods.
The Use of Business Intelligence to Support Strategic Decision Making in Digital Retail Companies in Indonesia Soelistianto, Farida Arinie; Sono, Mohammad Gifari
West Science Information System and Technology Vol. 3 No. 02 (2025): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v3i02.2168

Abstract

This study explores the role of Business Intelligence (BI) in supporting strategic decision-making within digital retail companies in Indonesia. In an increasingly competitive digital retail environment, BI enables managers to transform raw data into actionable insights for informed decision-making. Using a qualitative approach, in-depth interviews were conducted with five informants, including managers and decision-makers from various digital retail companies. The findings reveal that BI enhances decision quality, provides operational efficiency, and supports proactive strategies by offering accurate, real-time information on customer behavior, market trends, and business performance. However, challenges such as system complexity, data integration issues, and limited analytical skills pose barriers to effective BI utilization. This study contributes to a deeper understanding of BI implementation in the Indonesian digital retail sector and offers practical insights for managers aiming to leverage BI for strategic advantage.
Empirical Study of Information Systems Risk Management in Technology Startups in Indonesia Kaaffah, Faiz Muqorrir; Karnoto, Karnoto; Winardi, Bambang
West Science Information System and Technology Vol. 3 No. 02 (2025): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v3i02.2169

Abstract

This study investigates the influence of Information System Risk Management (ISRM) and IT Governance on the performance of technology startups in Indonesia, with Digital Innovation serving as a mediating variable. A quantitative approach was employed, collecting data from 140 respondents using a 5-point Likert scale questionnaire. The data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS 3). The results indicate that both ISRM and IT Governance have significant positive effects on digital innovation, which in turn positively impacts startup performance. Additionally, digital innovation partially mediates the relationship between ISRM, IT Governance, and startup performance. These findings highlight that effective risk management and IT governance, combined with digital innovation, are essential for enhancing the performance and competitiveness of technology startups in Indonesia.
Smart Library Management System Using Face Recognition and RFID Based on Flask: Case Study of BBPPMPV BOE Malang Budiarti, Ambar; Farida Arinie Soelistianto; Rachmad Saptono
West Science Information System and Technology Vol. 3 No. 02 (2025): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v3i02.2180

Abstract

This research aims to develop a Flask-based Smart Library system integrated with face recognition technology, RFID, and automated WhatsApp notifications to support library services at BBPPMPV BOE Malang. The face recognition system employs two methods: Local Binary Pattern Histogram (LBPH) and Convolutional Neural Network (CNN) for comparison. Testing results show that the LBPH method achieved a training accuracy of 98.77%, but its real-world recognition accuracy dropped to 39.77%. In contrast, the CNN method achieved a lower training accuracy of 69.11% but demonstrated more stable performance in real conditions with an average accuracy of 76.87%. RFID technology is implemented to automate the book borrowing and returning process through website integration, resulting in a time efficiency improvement of up to 74% compared to manual systems. Additionally, the system features real-time notification via WhatsApp using Venom Bot, which successfully delivers book transaction details accurately and consistently with the database records. The system is built using a Raspberry Pi 4 and the Flask framework and is accessed through a web-based interface. The implementation results show that the system significantly enhances the efficiency, security, and convenience of library services.
Big Data Analytics in Decision Making: A Bibliometric Mapping of Scientific Contributions Judijanto, Loso
West Science Information System and Technology Vol. 3 No. 02 (2025): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v3i02.2187

Abstract

This study aims to map the intellectual, conceptual, and collaborative landscape of scientific research on Big Data Analytics (BDA) in the context of decision-making using a bibliometric approach. Drawing data from the Scopus database and analyzing it through VOSviewer, the study identifies publication trends, influential authors, high-impact journals, keyword co-occurrence patterns, and international collaboration networks. The results reveal that "big data" serves as the dominant thematic core, often interconnected with concepts such as data analytics, data mining, information management, and artificial intelligence. Temporal and density visualizations indicate a shift in research focus from traditional data management toward intelligent decision support systems and real-time analytics. Additionally, countries such as China, the United States, and the United Kingdom emerge as central actors in shaping global collaboration. The study contributes to the theoretical understanding of the field by highlighting its interdisciplinary nature and provides practical insights for policymakers, academics, and practitioners seeking to leverage BDA for more effective, data-driven decision-making. Limitations and directions for future research are also discussed.

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