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Tractare: Jurnal Ekonomi-Manajemen
Published by Sekolah Tinggi Ilmu Ekonomi Bentara Persada
ISSN : 23018445     EISSN : 28294912     DOI : 10.62820/trt
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Tractare: Jurnal Ekonomi-Manajemen is a peer-reviewed journal. Tractare: Jurnal Ekonomi-Manajemen invites academics and researchers who do original research in the fields of economics and management, including but not limited to: Economics Monetary Economics, Finance, and Banking International Economics Public Economics Economic Development Regional Economy Management Science Marketing Financial Management Human Resource Management International Business Entrepreneurship
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 93 Documents
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Evaluating Customer Preferences For Human Resources At Ayam Kosek Restaurant: A Comparative Study Based On SERVQUAL Dimensions Agung Edy Wibowo; Kartika Cahayani; Asman Abnur; I.Nyoman Budhiartha; M.Irfan Fitrian
Tractare: Jurnal Ekonomi-Manajemen Vol 9 No 1 (2026): TRACTARE : Jurnal Ekonomi dan Manajemen
Publisher : Sekolah Tinggi Ilmu Ekonomi Bentara Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62820/trt.v9i1.200

Abstract

This study aims to analyze customer preferences toward human resources (HR) quality in a restaurant operating across three different locations using the Service Quality (SERVQUAL) approach. Human resources play a critical role in the restaurant industry because they directly influence service experiences that affect customer satisfaction and loyalty. Service quality in this study was evaluated based on the five SERVQUAL dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. The research employed a quantitative approach involving 99 respondents selected through purposive sampling. The respondents consisted of customers who had previously visited and received services directly from the restaurants under study. Data were collected through structured questionnaires and analyzed using descriptive statistics and comparative tests to determine whether differences existed in customer preferences regarding HR quality across the three restaurant locations. The findings reveal that each location obtained different mean scores across several SERVQUAL dimensions. These differences indicate variations in customer perceptions regarding the performance of employees at each restaurant branch. However, statistical testing demonstrated that the observed differences were not statistically significant. This result suggests that the quality of service delivered by human resources across the three restaurant locations is relatively consistent and capable of meeting customer expectations at a comparable level. Therefore, despite the existence of differences in average scores among locations, customers generally do not exhibit significantly different preferences regarding the quality of human resources serving them. The study implies that the service standards implemented by the restaurant management have been applied relatively uniformly across all branches. These findings provide valuable insights for management in maintaining service consistency while continuously improving employee performance and service quality. Furthermore, the results highlight the importance of sustaining standardized service practices as a strategic effort to strengthen customer satisfaction, enhance customer loyalty, and improve the restaurant’s competitiveness in an increasingly dynamic and competitive market environment
The Effect of Work Motivation, Work Discipline and Supervision on Employee Performance at PT Cahaya Marine Indonesia in Batam Imelda Mite; Feliks Dabur; Laurensius Dihe Sanga
Tractare: Jurnal Ekonomi-Manajemen Vol 9 No 1 (2026): TRACTARE : Jurnal Ekonomi dan Manajemen
Publisher : Sekolah Tinggi Ilmu Ekonomi Bentara Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62820/trt.v9i1.201

Abstract

ABSTRACT This study aims to determine the influence of work motivation, work discipline, and supervision, both partially and simultaneously, on the performance of employees at PT Cahaya Marine Indonesia in Batam City. The research was conducted using a quantitative method with a total population of 90 respondents. The sampling technique employed was the saturated sampling method, in which the entire population was used as the sample. Data were collected through questionnaires distributed via Google Forms. Data analysis was carried out using SPSS version 26. The results of the study indicate that the work motivation variable has a t-value of 0.194 < t-table value of 1.662 with a significance level of 0.846 > 0.05, thus H₀ is accepted and Hₐ is rejected. The work discipline variable has a t-value of 2.131 > t-table value of 1.662 with a significance level of 0.036 < 0.05, indicating that H₀ is rejected and Hₐ is accepted. The supervision variable has a t-value of 4.140 > t-table value of 1.662 with a significance level of 0.000 < 0.05, meaning that H₀ is rejected and Hₐ is accepted. Furthermore, the three variables—work motivation, work discipline, and supervision—simultaneously have an F-value of 29.967 > F-table value of 2.71 and a significance level of 0.000 < 0.05. This indicates that work motivation, work discipline, and supervision together have a positive and significant effect on employee performance at PT Cahaya Marine Indonesia in Batam City.
The Influence of Lifestyle and Saving Habits on Students' Personal Financial Management in Bengkulu Dwi Nova Adjie; Annisa Rahma Putri
Tractare: Jurnal Ekonomi-Manajemen Vol 9 No 1 (2026): TRACTARE : Jurnal Ekonomi dan Manajemen
Publisher : Sekolah Tinggi Ilmu Ekonomi Bentara Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62820/trt.v9i1.202

Abstract

This study aims to analyze the influence of lifestyle and saving habits on the personal financial management of university students in Bengkulu City. A consumptive lifestyle may affect students' spending patterns, while saving habits can encourage more planned and responsible financial behavior. This research employed a quantitative method with an explanatory research approach. The population consisted of active students from the Faculty of Economics and Business at Dehasen University Bengkulu, Bengkulu University, and Muhammadiyah University of Bengkulu. The sample was selected using stratified random sampling. Data were collected through questionnaires and analyzed using multiple linear regression with the assistance of SPSS software. Instrument testing was conducted through validity and reliability tests, while hypothesis testing was carried out using t-tests, F-tests, and the coefficient of determination. The results indicate that lifestyle and saving habits influence students' personal financial management. Simultaneously, both variables contribute to explaining variations in students' personal financial management in Bengkulu City. These findings highlight the importance of developing a more prudent lifestyle and strengthening saving habits to improve students' financial management capabilities.

Page 10 of 10 | Total Record : 93

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