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Advances in Community Services Research
Published by Yayasan Pendidikan Bukhari Dwi Muslim
ISSN : -     EISSN : 29859778     DOI : https://doi.org/10.60079/acsr
Core Subject : Education,
Other
Founded in 2023, Advances in Community Services Research publishes original research that promises to advance our understanding of Community Services over diverse topics and research methods. This Journal welcomes research of significance across a wide range of primary and applied research methods, including analytical, archival, experimental, survey and case study. The journal encourages articles of current interest to scholars with high practical relevance for organizations or the larger society. We encourage our researchers to look for new solutions to or new ways of thinking about practices and problems, as well as invite well-founded critical perspectives. We provide a forum for communicating impactful research between professionals and academics in Community Services research and practice with discusses and proposes solutions and impact the field. Your published articles can be read and cited by researchers around the world.
Arjuna Subject : Umum - Umum
Articles 42 Documents
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Crisis Communication of Bigo Live Indonesia in Facing the Threat of Blocking: A Situational Crisis Communication Theory Analysis Wuri Valendza Wijaya; Ratih Kurnia Hidayati; Ni Putu Limarandani
Advances in Community Services Research Vol. 4 No. 2 (2026): March - August
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/acsr.v4i2.866

Abstract

Purpose: This study examines the situational factors that escalated Bigo Live Indonesia's reputational crisis in 2024 and describes the crisis communication strategies the platform deployed in response to the Ministry of Communication and Information (Kominfo) 's threat to block. Research Method: A qualitative intrinsic case study was conducted using Situational Crisis Communication Theory (SCCT). Data comprised Bigo Live's official press release and eleven online news articles (CNNIndonesia.com, Detik.com, Kompas.com) published between August and September 2024, analyzed using NVivo 12 and verified through source triangulation. Results and Discussion: The crisis was preventable and was compounded by a history of recurring violations (a 2016 block and a 2024 non-compliance) and a poor reputation for relations. Bigo Live relied mainly on a rebuild strategy through compensation, supported by implicit deny-scapegoat, bolstering, and ethics-based tactics. Implications: The absence of an apology and the use of scapegoating weakened the response, suggesting that platforms facing regulatory sanction should pair technical compensation with explicit accountability. Originality: This study applies SCCT to a crisis on a live-streaming platform, driven simultaneously by regulatory pressure and a blocking threat. This multilayered context has rarely been examined in prior crisis communication research.
Evaluating gold mining in Ranowulu between CSR benefits and social vulnerability Meijina Exreana Karundeng; Michael Mamentu; Burhan Niode
Advances in Community Services Research Vol. 4 No. 2 (2026): March - August
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/acsr.v4i2.868

Abstract

Abstract Purpose: This study evaluates the social impacts of PT. Tambang Tondano Nusajaya gold mining activities on communities in Ranowulu District, Bitung City, North Sulawesi. Research Method: An exploratory descriptive qualitative design was applied through semi-structured interviews, field observation, and documentation involving one corporate representative and four ring-1 residents. Results and Discussion: Mining generates local employment, skills training, micro-enterprise opportunities, educational support, and infrastructure assistance. However, residents also report land conversion, dust, blasting vibration, cracked houses, health concerns, passive participation, and dependence on company-driven economic circulation. Implications: The study recommends participatory social impact assessment, independent monitoring by DLH Kota Bitung and Dinas PUPR Kota Bitung, transparent grievance mechanisms, and livelihood diversification beyond mining. Originality: This article integrates outcome evaluation, process evaluation, CSR fit, social license to operate, and social impact assessment to show that mining legitimacy depends on balancing benefits, operational-risk mitigation, and meaningful participation.

Page 5 of 5 | Total Record : 42

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