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Aditya Halim Perdana Kusuma Putra
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Advances: Jurnal Ekonomi & Bisnis
Published by Yayasan Pendidikan Bukhari Dwi Muslim
ISSN : -     EISSN : 29859859     DOI : https://doi.org/10.60079/ajeb
Core Subject : Economy,
Economics, Econometrics & Finance
Established in 2023, Advances: Journal of Economics & Business is dedicated to publishing original research that contributes to the advancement of knowledge in the fields of economics, management, and accounting. This esteemed journal encompasses a wide range of research topics and employs various rigorous methodologies. The publication warmly welcomes significant research employing diverse primary and applied research methods, including analytic, archival, experimental, survey, and case studies. The journal particularly encourages articles that hold substantial relevance to economics scholars while also offering practical insights for organizations and society at large. We strongly encourage researchers to explore innovative solutions and novel perspectives on practices and problems, while also inviting reasoned and critical analysis. Advances: Journal of Economics & Business serves as a platform for facilitating the exchange of impactful research among professionals and academics engaged in economic studies, management, and accounting research and practice. By fostering discussions and proposing solutions, the journal aims to generate practical implications and field-level impacts. Published articles in our journal have the potential to reach and be referenced by researchers worldwide, amplifying the influence and reach of your work.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 5 Documents
 1 
Search results for , issue "Vol. 2 No. 5 (2024): September - October" : 5 Documents clear
Customer Trust Mediates Word of Mouth Impact on Queen Decoration Service Decisions Nueng, Cinthia Hermiana; Husen, Sjamsier; Mustajab, Duta
Advances: Jurnal Ekonomi & Bisnis Vol. 2 No. 5 (2024): September - October
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/ajeb.v2i5.159

Abstract

Purpose: This study examines the effect of Word of Mouth (WOM) on Customer Trust. To investigate the impact of Customer Trus on the Decision to Use Decoration Services. To examine the impact of Word of Mouth (WOM) on the Decision to Use Decoration Services. Moreover, to explore the impact of Word of Mouth (WOM) on the Decision to Use Decoration Services through Customer Trust. Research Design and Methodology: This study is a quantitative descriptive research study. All customers who had ordered decoration services at Queen Dekorasi, including 140 respondents. Data was collected using field research techniques. The data analysis method used Instrument Tests and Structural Equation Modeling (SEM) Analysis. Findings and Discussion: The results showed that Word Of Mouth positively and significantly affects Customer Trust. Customer Trust has a positive and significant effect on Decisions to Use Services. Word Of Mouth does not significantly affect the decision to use services. Moreover, Customer Trust can mediate the influence of Word of Mouth on the Decision to Use Services. Implications: This research can be considered and evaluated so that service business actors continue paying attention to the word-of-mouth and customer trust factors influencing decisions to use services and increasing public interest in the services offered. Hopefully, this research can add to the knowledge for further research to develop what factors can influence service decisions.
Service Quality and Trust on Customer Satisfaction Ahmad, Alfina Damayanti S; Akbar, Mohammad Aldrin; Lina, Ros
Advances: Jurnal Ekonomi & Bisnis Vol. 2 No. 5 (2024): September - October
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/ajeb.v2i5.296

Abstract

Purpose: This study aims to determine the relationship between service quality and trust in customer satisfaction of Livin Mandiri users in Jayapura City. Research Design and Methodology: This research methodology uses a quantitative approach. Customers were distributed questionnaires, and the collected data was analyzed using statistical techniques. Findings and Discussion: The research findings show that the main components of service quality—reliability, responsiveness, assurance, empathy, and physical evidence—and elements of trust, such as honesty, credibility, and reliability, significantly affect customer satisfaction. Good service quality creates a solid basis for building confidence, while high trust strengthens customers' perceptions of service quality. Implications: This study's practical implications are that digital banking companies must holistically integrate service quality improvement and trust-building strategies to increase customer satisfaction and loyalty. This research contributes to science by offering a comprehensive framework for analyzing customer satisfaction and demonstrating originality in ana integrated service quality and trust approach.
Analysis of Customer Satisfaction Level on Service Quality Price Service and Word of Mouth Budari, Hadijah; Rasyid, Abdul; Ameliana, Yana
Advances: Jurnal Ekonomi & Bisnis Vol. 2 No. 5 (2024): September - October
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/ajeb.v2i5.324

Abstract

Purpose: This study examines the effect of Service Quality, Price, and Word of Mouth (WOM) on Customer Satisfaction at the Cahaya Berkah Jayapura Workshop. Research Design and Methodology: This study uses a quantitative approach with a survey method. Data was collected through questionnaires distributed to 100 customers of Cahaya Berkah Workshop, which were selected using incidental techniques. Multiple linear regression analysis was used to test the effect of independent variables (Service Quality, Price, and WOM) on the dependent variable (Customer Satisfaction). Validity and reliability tests were conducted to ensure the research instruments were valid and consistent. Findings and Discussion: The results showed that Service Quality, Price, and WOM significantly affect Customer Satisfaction both partially and simultaneously. The three independent variables jointly affect customer satisfaction. These findings support classic marketing theory and align with previous research, suggesting that good service quality, competitive prices, and positive WOM can increase customer satisfaction. Implications: This research makes a significant contribution to marketing literature and business practice. From the scientific side, this research enriches the understanding of the determinants of customer satisfaction in the automotive industry. In terms of practice, the findings guide the management of the Cahaya Berkah Workshop and other workshops in increasing customer satisfaction through improved service quality, reasonable pricing, and effective utilization of WOM. Limitations of this study include the narrow geographical coverage and cross-sectional nature of the data, which provide opportunities for further research with a longitudinal approach and broader coverage.
Implementation of CSR in Environmental Social Accounting Realizing Corporate Responsibility for Sustainability and Community Welfare Wahyuni, Wahyuni; Farman, Safril; Suaib, Muh. Rifki; Suaib, Suci Rahmadani
Advances: Jurnal Ekonomi & Bisnis Vol. 2 No. 5 (2024): September - October
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/ajeb.v2i5.372

Abstract

Purpose: This study examines the integration of Corporate Social Responsibility (CSR) into environmental social accounting to promote corporate sustainability and community welfare. The goal is to assess how CSR practices contribute to long-term corporate value while ensuring transparency in reporting social and environmental impacts. Research Design and Methodology: The research employs systematic literature review methodology, analyzing academic papers, reports, and case studies on CSR and environmental social accounting. The review identifies frameworks and practices that help companies measure and report CSR outcomes effectively. Findings and Discussion: The study highlights the effectiveness of CSR integration in enhancing corporate reputation, stakeholder trust, and sustainability efforts. It also identifies challenges in reporting consistency, mainly due to the lack of standardized frameworks, which can lead to discrepancies in evaluating CSR performance. The role of technology in improving CSR reporting accuracy and transparency is emphasized. Implications: The research offers practical insights for businesses integrating CSR into their operations. It suggests adopting standardized reporting frameworks and digital tools for better data collection. These steps will enhance CSR’s impact on corporate performance and community welfare, fostering long-term sustainability.
Financial and Non-Financial Compensation on Employee Productivity Huda, Jaya Alfian; Akbar, Mohammad Aldrin; Lina, Ros
Advances: Jurnal Ekonomi & Bisnis Vol. 2 No. 5 (2024): September - October
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/ajeb.v2i5.383

Abstract

Purpose: This study examines the effect of financial and non-financial compensation on employee productivity at Bank Papua, Abepura Branch. Using reinforcement theory and expectancy theory, it investigates how both forms of compensation affect employee motivation and performance. Research Design and Methodology: This study utilized a quantitative approach, using surveys and statistical analysis to assess the relationship between compensation and productivity. Data was collected from employees at the Abepura Branch of Bank Papua. Both financial compensation (e.g., salary, bonus) and non-financial compensation (e.g., recognition, career development opportunities) were measured and analyzed for their impact on employee productivity. Findings and Discussion: The findings show financial and non-financial compensation's vivacious and significant effect on employee productivity. The findings are consistent with motivation and fairness theories, indicating that fair and competitive compensation encourages employees to work harder and perform better. The discussion emphasizes the importance of a balance between both forms of compensation to improve overall productivity and organizational performance. Implications: This research highlights practical implications for management at Bank Papua, Abepura Branch. It indicates the need for greater attention to the compensation structure to ensure employee satisfaction and motivation. Recommendations include periodic salary reviews and adjustments, developing incentive programs based on individual and team performance, and creating a supportive work environment.

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