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Dudung Abdullah
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Finance and Business Management Journal (FBMJ)
Published by Universitas Majalengka
ISSN : -     EISSN : 30251095     DOI : https://doi.org/10.31949
Core Subject : Economy, Humanities, Social,
Humanities Economics, Econometrics & Finance Social Sciences
Human Resource Management, Financial Management, Marketing Management, Public Sector Management, Operations Management, Supply Chain Management, Corporate Governance, Business Ethics, Management Accounting and Capital Markets and Investment.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 45 Documents
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Implementation of Digital Transformation and Employee Work Efficiency in Hospitals Ida Ayu Galih Pertiwi; Dasrun Hidayat; Mira Veranita
Finance and Business Management Journal Vol. 4 No. 1 (2026): JULY
Publisher : Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/fbmj.v4i1.19877

Abstract

Abstract  This study aims to analyze the effect of digital transformation on employee work efficiency, and to explain the mechanisms linking this variable within the hospital’s operational context. The study uses a mixed-method approach with a sequential explanatory design, beginning with a quantitative phase through an employee questionnaire survey, followed by a qualitative phase through in-depth interviews to clarify and enrich the quantitative findings. Conceptually, the model is built on the integration of the Technology Acceptance Model (TAM) and the Resource-Based View (RBV), which position digital transformation as a strategic resource that influences work efficiency at the individual level. Quantitative data were analyzed using multiple linear regression with classical assumption tests, while qualitative data were analyzed thematically. The results show that digital transformation has a positive and significant effect on work efficiency through improved workflows, use of information systems, and reduced time wastage, highlighting the need for continuous investment in the integration of technology-based work processes in hospitals.  
Implementation of Clinical Pathways as A Strategy To Address Pending BPJS Claims ingrid susanti; Dasrun Hidayat; Kahar Mulyani
Finance and Business Management Journal Vol. 4 No. 1 (2026): JULY
Publisher : Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/fbmj.v4i1.19881

Abstract

Pending BPJS Health claims are a recurring problem that affects hospital cash flow, cost efficiency, and service quality. At Rama Hadi Hospital Purwakarta, the average pending claim rate in 2025 reached 12.5% for outpatient services and 20% for inpatient services, with monthly fluctuations that did not indicate sustained improvement. This study aimed to analyze the profile of pending claims, strategies for improving the quality of medical documentation, the implementation of clinical pathways, the involvement of the casemix team, their impact on cost efficiency and service quality, and the formulation of effective management strategies. A descriptive qualitative approach was used, involving seven purposively selected participants consisting of an internal verifier, case manager, claims officer, coder, hospital director, general practitioner, and specialist physician. Data were collected through in-depth interviews, observation, and document review, and were analyzed through data reduction, data presentation, and conclusion drawing. The findings showed that pending claims were mainly caused by incomplete medical summaries, operative reports, and supporting examination results. Clinical pathways contributed to reducing variations in care and the risk of pending claims, although their implementation remained constrained by patient comorbidities and differences in perception among specialist physicians. The casemix team played an important role in ensuring coding accuracy based on ICD-10 and INA-CBG, but continued to face challenges related to documentation compliance and differences in interpretation with BPJS verifiers. High pending claim rates disrupted cash flow and potentially affected the continuity of service quality. This study concluded that reducing pending claims requires an integrated strategy involving stronger EMR-based documentation, improved compliance with clinical pathways, optimization of the casemix team, continuous monitoring, and the use of digital technology.
Shared Decision-Making Based Structured Communication in Improving Patient Understanding and Patient Safety Diaz Alifarizki Zuvarcan; Dasrun Hidayat; Mira Veranita
Finance and Business Management Journal Vol. 4 No. 1 (2026): JULY
Publisher : Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/fbmj.v4i1.19882

Abstract

Clinical communication failures and low patient involvement are the primary causes of patient safety incidents in hospitals. The asymmetrical communication in the inpatient wards of RSUD Dr. Moewardi potentially reduces patient understanding, particularly in chronic cases involving high-risk therapies. This study aims to explore the implementation of a structured communication system based on Shared Decision-Making (SDM) and to measure its impact on enhancing patient understanding (health literacy) and strengthening personalized-care-based patient safety. This study employs a Mixed Methods Sequential Exploratory design. The qualitative exploratory phase involves in-depth interviews with 11 informants (healthcare professionals, head nurses, and patients/families) to investigate the implementation of communication and its barriers in the field. These findings serve as the foundation for developing quantitative instruments, which will be distributed to 96 healthcare professionals using a proportionate stratified random sampling technique. The data will be analyzed using inferential statistics to evaluate the effects and mediation among variables. The results are expected to demonstrate that health literacy significantly mediates the impact of structured communication on patient safety. The implications of this study are projected to provide a strategic foundation for hospital management to reconstruct bedside handover and educational guidelines, making them more personal and participatory to prevent Adverse Events (AEs).
RESPONSIVENESS OF PATIENT COMPLAINTS VIA SOCIAL MEDIA AT BIDADARI HOSPITAL, BINJAI Maharani Siregar; Dasrun Hidayat; Yani Restiani Widjaya
Finance and Business Management Journal Vol. 4 No. 1 (2026): JULY
Publisher : Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/fbmj.v4i1.19894

Abstract

ABSTRACT This study aims to formulate the responsiveness process of handling complaints through social media and how officers interpret responsiveness, as well as how organizational dynamics influence responses to patient complaints submitted through social media at Bidadari Binjai Hospital. The phenomenon raised is that there is a research gap regarding the responsiveness of handling complaints via social media in hospitals which is considered slow. This shows that the speed of response is an important aspect in handling complaints via social media. The methodology used was a descriptive qualitative approach. Primary data was obtained through field observations and in-depth interviews with management and patients. Data analysis used an interactive model that included data reduction, data presentation, and conclusion drawing. Results study show that responsiveness service in handling complaint patient via social media at Bidadari Hospital Binjai has implemented through mechanism reception complaints, verification, coordination with related units, follow up continue, and delivery results settlement to patient. Responsiveness officer shown through polite, empathetic, interactive communication, and​ professional with ensure information provided​ easy understood as well as guard confidentiality patients. However, research Also find a number of constraints, namely Not yet availability of special SOPs handling complaint through social media, limitations source Power humans, and double task affected officers​ on slowness time response to part complaint. In overall, handling complaint through social media has walk with good,but Still need strengthening system And source Power For increase quality responsiveness service.
Analysis of Compensation and Employment Status in Reducing Nurse Turnover Intention in Hospitals Nova Yasita; Dasrun Hidayat; Mira Veranita
Finance and Business Management Journal Vol. 4 No. 1 (2026): JULY
Publisher : Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/fbmj.v4i1.19907

Abstract

This study aims to analyze the effect of performance allowances, employment status, and old age security on the turnover intention of nurses at Kharitas Bhakti Private Hospital, Pontianak. This study is motivated by the fact that high nurse turnover can have a negative impact and pose a serious challenge to the efficiency and effectiveness of healthcare services. Turnover can impact staffing, as increased turnover increases the workload due to caring for more patients than usual. To address this issue, this study used a quantitative approach with an analytical survey method and a cross-sectional approach. The results showed that performance allowances had an effect on nurses' turnover intention. Performance allowances were shown to have a negative relationship and influence on nurses' turnover intention. There was an effect of old age security on nurses' turnover intention. Old age security was shown to have a relationship and influence on nurses' turnover intention. Employment status was shown to have a relationship and influence on nurses' turnover intention. Nurse turnover intention at Kharitas Bhakti Private Hospital. It is expected that the hospital will improve the quality of performance allowances, provide certainty regarding employee status, and strengthen the old-age security program as strategic steps to reduce nurse turnover intention.

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