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Amal C. Sjaaf
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Department of Health and Policy, Building F Floor 1, Faculty of Public Health Universitas Indonesia, Kampus Baru UI Depok 16424, Depok City, West Java Province, Indonesia
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Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Published by Universitas Indonesia
ISSN : 24069108     EISSN : 2476986X     DOI : https://doi.org/10.7454/arsi
Core Subject : Health, Science, Social,
Decision Sciences, Operations Research & Management Public Health Social Sciences
Jurnal ARSI (Administrasi Rumah Sakit Indonesia) was initiated by the Center for Health Administration and Policy Studies (CHAMPS) Faculty of Public Health, University of Indonesia (FKM UI) and is currently managed by the Department of Health Administration and Policy, Faculty of Public Health, University Indonesia . Jurnal ARSI (Administrasi Rumah Sakit Indonesia) was published with the Indonesian Hospital Association (PERSI) and the FKM UI Hospital Management Association (IKAMARS). Jurnal ARSI (Administrasi Rumah Sakit Indonesia) is a peer-reviewed journal that focuses on service administration and management in hospitals in Indonesia. The articles or scientific manuscripts published in the Jurnal ARSI (Administrasi Rumah Sakit Indonesia) include original research, case studies, and reviews supporting corporate governance, clinical governance, or both (bridging). This journal is published electronically, featuring articles in either Bahasa or English. Printed versions are produced only by request. This journal also provides direct open access to its content with the principle that research publications are freely available to the public for broad benefit.
Arjuna Subject : Umum - Umum
Articles 201 Documents
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Analisia Kinerja Rumah Sakit Umum Daerah Dr. H. Abdul Moeloek Provinsi Lampung Tahun 2011- 2013 Berdasarkan Balanced Scorecard Muliati, Laisa
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 3, No. 3
Publisher : UI Scholars Hub

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Abstract

RSUDAM as public sector organizations BLUD status, health services should be held responsible, effective and efficient. It required comprehensive tools as a form of accountability to the community or the owner. Balanced scorecard by many nonprofits regarded as a comprehensive measuring tool. Namely the customer perspective, financial, internal business process perspective and the perspective of growth and learn. to analyze the performance of RSUDAM years 2011-2013 based balanced scorecard.The data analysis univariate analysis (descriptive). Data processing with methods of qualitative and quantitative studies of secondary data research activities in 2011-2013 show that: 1) The performance of the customer's perspective: Patient satisfaction: in 2012 amounted to 73.75% satisfied, in 2013 amounted to 75.88% satisfied, share broad market, retention and customer acquisition shows an increasing trend 2) Performance on the financial perspective: income on health services has increased, with declining growth 3) Performance on the internal business perspective: shows the process of quality improvement 4) Performance of growth and learning:the program directed to increase competence, motivation and discipline employees not maximized results in improved performance in real terms. Balanced Scorecard framework as alternative which able to be used on performance assesment of RSUDAM because more comprehensiv than performance in measurement is RSUDAM now
Intervensi Continuous Improvement Rawat Jalan Rumah Sakit Haji Jakarta Ariotejo, Teguh
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 3, No. 3
Publisher : UI Scholars Hub

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Abstract

The process of general patient care in the outpatient installation of Haji Hospital Jakarta when viewed from the outpatient mobility flow since registration until the patient came home seen the flow that makes the patient walk back and forth to the cashier or to the supporting room service (laboratory and radiology). This is of course a waste of time and the movement of patients. Therefore, continuous improvement is needed in the effort to improve the quality and efficiency of service to the patient in the outpatient installation of Jakarta Hajj Hospital.
Penerapan Lean Manajemen pada Pelayanan Rawat Jalan Pasien BPJS Rumah Sakit Hermina Depok Tahun 2017 Noviani, Elisabeth Dyah
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 3, No. 3
Publisher : UI Scholars Hub

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Abstract

The length of waiting time in the hospital outpatient service is important for efficient hospital service. Long waiting time leads to accumulating queue and inefficient service. This study was aimed to analyze the application of lean method on outpatient BPJS services at Hermina Depok Hospital in 2017. This qualitative research method investigated the time spent by BPJS outpatient patient by applying lean method and observing the outpatient service flow condition. The results showed that 90% service time was a non-value added activities and only 10% of value-added activities. After conducting future state analysis with the proposed improvement with simulative lean method (5S, Kanban Inventory, visual management), it was found that non value added activity became 78,30% and value added activity became 21,70%.
Review Sistematik: Elemen-Elemen Utama dalam Membangun Budaya Keselamatan Pasien di Rumah Sakit Wibowo, Adik
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 3, No. 3
Publisher : UI Scholars Hub

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Abstract

Patient safety culture in a hospital setting is the foundation for all health care activities,with the aim to provide safe and comfortable environment throughout the healing process of the patients. This systematic review aims to describe:1) the relationship between hospital as an organization and patient safety culture,2) the traditional and the modern concepts on patient safety, 3)the seven basic elements as founda tion of hospital patient safety culture and 4) the instrument to analyse hospital patient safety culture. The paradigm has changed from traditional way of punishing hospital staff when doing medical error to the just culture, with the philosophy that hospital system as an organization to some extent could contribute to the errors made by staff. The AHRQ survey further elaborates the seven basic elements of patient safety culture into 12 dimensions and this instrument has been used by hundreds of hospitals.. It is recommended for hospitals to conduct situation analysis on patient safety culture to identify the strengths and the weaknesses as evdence to improve patient safety.
Pengaruh Kepemimpinan Manajemen Rumah Sakit Dalam Iklim Keselamatan Pasien di Rumah Sakit Sentra Medika Cibinong Tahun 2013 Suwignjo, Regina Angelia
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 1, No. 3
Publisher : UI Scholars Hub

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Abstract

Transformational leadership as one of leadership style become the most important factor to build a patient safety culture in hospital environment and ensure the program will run succesfully to promote patient safety hospital services. The transformational leadership style indicator is intellectual stimulation, inspirational motivation, idealized influence, and individual consideration. Indicator of patient safety climate is management commitment, employee empowerment, reporting system, reward system and organizational identity. The aim of the study was to obtain every leadership factor that affect patient safety climate and which one is the most prominent leadership factor that influenced the patient safety climate in Sentra Medika Cibinong Hospital. This quantitative study was design with cross section design, the measurement tools for this study was questionnaires and observation. The result showed a significant correlation between the leadership factors such as inspirational motivation and idealization influence build the patient safety climate in Sentra Medika Cibinong Hospital. The prominent leadership factor that shown in this study is idealization influence. Conclusion of this study is idealization influence and inspirational motivation to empower the employee through training and instill organization identity from top management would be beneficial factor.
Analisis Biaya Satuan dan Kualitas Hidup Penderita Gagal Ginjal Kronik yang Menggunakan Tindakan Hemodialisis di Rumah Sakit Tebet Tahun 2015 Nabila, Anggun
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 1, No. 3
Publisher : UI Scholars Hub

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Abstract

The research aims to describe unit cost of hemodialysis and quality of life of Chronic Kidney Disease patients who use hemodialysis as a therapy at Tebet Hospital in 2015. Unit cost is calculated based on hospital perspective. Developing questioner of quality of life of Chronic Kidney Disease (CKD) patients (Dialysis Health Related Quality of Life) and clinical pathway of hemodialysis. Dialysis Health Related Quality of Life has 13 dimensions (sense of taste, sleep disorders, mobility, fatigue, anxiety, emotional, pain, self-care, daily activities (working, shopping, study, travelling, etc), communication, social interaction, being isolated, the burdens of others), measuring utility and time preference of patients who use hemodialysis as a therapy. QALY’s score is 3,35 which means patient of CKD gets 3 years of quality life. While using hemodialysis, utility score is 0,6, 0 means death and 1 means healthy life, and time preference score is 5,1 years, which means patient of CKD gets 5 more years when they use hemodialysis as a therapy. Unit cost of single use of hemodialysis is Rp 1.315.644,- Unit cost of hemodialysis for 6 months with 2 times a week of hemodialysis is Rp 41.324.355,-. Costs include screening of dialysis indication, single use dialysis, regular medical check up, and virus marker. The implication of clinical pathway is needed for quality and cost control.
Analisis Sistem Penyelenggaraan Rekam Medis di Instalasi Rekam Medis RS “X” Tangerang Periode April-Mei 2015 Nuraini, Novita
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 1, No. 3
Publisher : UI Scholars Hub

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Abstract

This study aims to analyze the medical records implementation system (input, process, output, feedback and control) in the "X" Hospital Tangerang period from April to May 2015. This research is a mixed method. The data collected by observation, interview, documentation. Results: The medical record system implementation was not running optimally so this is due to produce output completeness of medical record file is only 55.2%, while the timeliness of the provision of medical record file is only 31%. This relates to the control and the process does not complete the analysis of the file. Suggestion: Hospital activate Control Committee of medical records and set a completeness analysis activities outpatient medical record.
Kelengkapan Resume Medis dan Kesesuaian Penulisan Diagnosis Berdasarkan ICD-10 Sebelum dan Sesudah JKN di RSU Bahteramas Mangentang, Fera Retno
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 1, No. 3
Publisher : UI Scholars Hub

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Abstract

Medical resume is the summary of the whole medical treatment and care provided by medical doctor to patient. Completeness of medical resume is the reflection of the quality of medical record and serives provided by hospital. Diagnostic must be completely written in accordance with ICD-10. This research used mix method, with cross sectional quantitative method to find out the relation between the characteristic of medical doctor with the completeness of the medical resume and compliance with the diagnostic guidelines based on ICD-10. Result of the research proved that there is a relation between the characteristic of medical doctor with the completeness of the medical resume and compliance with diagnstic guidelines based on ICD-10. Hospital must applied Hospital Management Information System (HMIS) to fasten accurate filling of the medical records, including medical resume.
Analisis Implementasi Kebijakan Dokter Spesialis Jaga On Site Di Instalasi Gawat Darurat Rumah Sakit Dr. Mohammad Hoesin Palembang Anhar, Kms
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 1, No. 3
Publisher : UI Scholars Hub

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Abstract

Since the introduction of the National Health Insurance Program January 1, 2014 has been an increase in patients visit to hospital-government hospitals. Emergency Department (ED) Hospital is a unit leader in the provision of hospital services. The increasing amount of patients visit especially in dr. Moh. Hoesin Palembang (RSMH) raises complex issues which experienced by other hospitals both at world, national and regional. Although the problems in the ED is complex they still expected to provide a certifiable quality service in accordance with the Decree of the Minister of Health no. 856 in 2009 about ED service standards. The problems in the ED RSMH Palembang since the issuance of Managing Director SK Number: KP.04.02 / II / 168/2014 About Staffing Medical Functional Specialists as Specialit Doctor On site is still encountered in the ED patient is still a long process of assessment, compliance specialist doctors still keep on site less so still found a long period of hospitalization is still high. The research aims to find out how to keep the policy implementation specialists doctors on site have been conducted in Palembang RSMH ED with George Edward III implementation model with variable resources (human resourches, budgeting, facilities, information and authority), communication (transmission, clarity, consistency), disposition (attitude implementers, incentives) and bureaucratic structure (SPO, fragmentation). The study was done with qualitative method through in-depth interviews to informants, secondary data and direct observation. Informants are the specialist doctors and the management of the hospital. Results of the analysis of research data obtained in case of policy implementation specialists on site have not been going well, due to the communication factor, disposition and organizational structure has not been going well and much needed resource support. The given proposal is the addition of appropriate power and competence standards, the revised SOP, provision of communication media, improvement of facilities, improving the coordination and monitoring functions regularly, advocacy to the head of the Indonesian health minister.
Analisis Konsep Lean Thinking Pelayanan Laboratorium pada Pasien UGD Rs Masmitra Bekasi Sari, Relia
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 1, No. 3
Publisher : UI Scholars Hub

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Abstract

Thesis describes the improvement of quality and laboratory services at. Masmitra Hospital through Lean method which aims to create value by reducing errors and waiting time. This study is a qualitative analytical research method by observation, interviews and data analysis to analyze the flow process of laboratory services for ER patients. The results showed that laboratory services at Masmitra Hospital still found delays which is prooven on the Current State Value Stream Map where 39% of the activities are non-value - added and 7 types of waste as well as through the aplication of Lean Tools has created improvement ideas in Future State Value Stream Map where there are only 9 % of non value-added activities in the process. Therefore, the application of the concept of lean thinking is appropriate to improve the quality of laboratory services at Masmitra Hospital

Page 14 of 21 | Total Record : 201

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