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Contact Name
Nil Firdaus
Contact Email
adminjournal@denisyasmartconsulting.co.id
Phone
+6281266691514
Journal Mail Official
adminjournal@denisyasmartconsulting.co.id
Editorial Address
Perumahan Garuda Mas Blok K2 Lima Kaum Tanah Datar - Sumatera Barat Kode Pos 27216
Location
Kab. tanah datar,
Sumatera barat
INDONESIA
Rangkiang: Journal of Islamic Economics and Business
ISSN : 30476402     EISSN : 30471516     DOI : 10.70072/rangkiang
Core Subject : Economy,
Rangkiang: Journal of Islamic Economics and Business is an international, peer-reviewed open access journal dedicated to the exchange of high-quality research results in all aspects of Islamic economics and business. The scope of the Rangkiang Journal is not only in the form of studies, research or development, but also book reviews on Islamic economics and business. However, it also focuses on: Islamic Economic Theory (Micro and Macro), Sharia Financial Institutions, Sharia Accounting, Islamic Philanthropy, Islamic Business and other Islamic economic and business research results. The journal publishes state-of-the-art papers in fundamental theory, experiments, and simulations, as well as applications, with systematically proposed methods, adequate reviews of previous works, extended discussions, and concise conclusions. As our commitment to the advancement of science and technology, Rangkiang: Journal of Islamic Economics and Business follows an open access policy that allows published articles to be available online for free without any subscription. Submitted papers must be written in English for an initial review stage by the editor and a further review process by a minimum of two international reviewers.
Arjuna Subject : Umum - Umum
Articles 21 Documents
The Influence of Product Quality and Mobile Banking Service Quality on the Satisfaction of Bank Nagari Syariah Customers Safrizon, Nurul Ain; Firdaus, Nil
Rangkiang: Journal of Islamic Economics and Business Vol. 3 No. 1 (2025): Islamic Economic
Publisher : Denisya Smart Consulting

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70072/rangkiang.v3i1.147

Abstract

This study aims to determine the influence of product quality and mobile banking service quality on customer satisfaction of Islamic banking banks, a case study of Islamic banking students of the 2023 batch. This research is a field research using a quantitative approach. The results of the study showed that product quality (X1) did not have a significant influence on customer satisfaction (Y) in Islamic banks. This indicates that although the services provided by Islamic banks are relatively good, it does not directly increase customer satisfaction levels. On the other hand, the service quality variable (X2) has been shown to have a significant influence on customer satisfaction. This means that the better the quality of services offered by Islamic banks, such as ease of transactions, digital services, and ease of access, the higher the level of satisfaction felt by customers. When analyzed simultaneously, it is found that product quality (X1) and service quality (X2) together have an influence on customer satisfaction, although only service quality contributes significantly. These findings show that the increase in customer satisfaction of Islamic banks is more influenced by the quality of services offered than by the product aspect. Therefore, Islamic banks are advised to focus more on improving product quality, both in terms of innovation and ease of access, in order to increase customer satisfaction and loyalty in the long term.

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