cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Ahmad Rayhan
Contact Email
ahmadrayhan30@gmail.com
Phone
+6285695133714
Journal Mail Official
benefitsjet@gmail.com
Editorial Address
Puri Cempaka, Azalea A9, Number 22, Panancangan, Cipocok Jaya, Serang, Banten
Location
Kota serang,
Banten
INDONESIA
Journal of Economics and Tourism
Published by Yayasan Penelitian dan Pengabdian Masyarakat Sisi Indonesia
ISSN : -     EISSN : 30481619     DOI : https://doi.org/10.69836/benefits-jet
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Benefits: Journal of Economics and Tourism e-ISSN: 3048-1619 (online) is a journal published by Research and Community Service Foundation Sisi Indonesia with the aim of developing research that focuses on economics and tourism. The journal is published in May and November. Focus and Scope: Economics, Islamic Economics, Management, Accounting, and Tourism
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 43 Documents
 1   2   3   4   5 
Beyond Relationship Management: The Mediating Role of Customer Engagement in Driving Customer Retention: Melampaui Manajemen Hubungan: Peran Mediasi Keterlibatan Pelanggan dalam Mendorong Retensi Pelanggan Ade Wahyudistira; E.R Taufik; Liza Mumtazah Damarwulan
Benefits : Jurnal Ekonomi dan Pariwisata Internasional Vol 3 No 2 (2026): Contemporary Perspectives on Digital Transformation, Halal Economy, and Sustainab
Publisher : Yayasan Penelitian dan Pengabdian Masyarakat Sisi indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69836/benefits-jeti.v3i2.896

Abstract

A Despite the widespread adoption of customer relationship management (CRM), its ability to directly enhance customer retention remains uncertain. This study investigates whether customer engagement explains how CRM translates into retention outcomes. Using survey data from 117 respondents, the proposed model was tested with partial least squares structural equation modeling (PLS-SEM) in SmartPLS. The results show that CRM does not exert a statistically significant direct effect on customer retention (β = 0.223, p = 0.067). However, CRM significantly strengthens customer engagement (β = 0.676, p < 0.001), which in turn positively affects customer retention (β = 0.599, p < 0.001). Moreover, the indirect effect of CRM on customer retention through customer engagement is significant (β = 0.405, p < 0.001), indicating that engagement is the primary pathway through which CRM drives retention. The model explains 58.8% of the variance in customer retention (R² = 0.588). These findings extend CRM research by showing that retention is achieved not through CRM alone, but through CRM practices that actively cultivate meaningful customer engagement and long-term relational value.
Transformasi Digital, Akses terhadap Modal, dan Pertumbuhan Ekonomi Sektoral : Bukti dari UMKM di Jawa Timur: Transformasi Digital dan Akses Modal Mendorong Pertumbuhan Ekonomi Sektoral: Bukti dari UMKM di Jawa Timur Mochammad Rizki Ramadhani; Gede Andika
Benefits : Jurnal Ekonomi dan Pariwisata Internasional Vol 3 No 2 (2026): Contemporary Perspectives on Digital Transformation, Halal Economy, and Sustainab
Publisher : Yayasan Penelitian dan Pengabdian Masyarakat Sisi indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Digital transformation and access to capital are critical drivers of MSME economic growth, yet their combined regional level impact, particularly in East Java, remains insufficiently examined in the existing literature (Sayekti et al., 2024; Utomo et al., 2024). This study aims to empirically analyze the simultaneous influence of digital transformation and access to capital on the sectoral economic growth of MSMEs across 15 regencies/cities in East Java Province during the 2022 - 2024 observation period. Employing a quantitative approach with a balanced panel data framework, the dependent variable is defined as the growth rate of the MSME sectoral Gross Regional Domestic Product (GRDP), while the independent variables comprise the Digital Transformation Index (DTI) and the MSME Credit Ratio (CR), supplemented by MSME workforce growth (LG) and fixed capital investment (INV) as control variables. Model estimation was conducted using the Fixed Effects Model (FEM) and empirical results demonstrate that digital transformation exerts a positive and statistically significant effect on MSME economic growth. Similarly, access to capital produces a positive and significant effect. MSME workforce growth also contributes positively, whereas fixed capital investment shows no statistically significant effect within the study period. Collectively, the model accounts for 78.4% of the variation in MSME sectoral GRDP growth
Literasi Keuangan, Inklusi Keuangan Digital, dan Perilaku Keuangan terhadap Kualitas Informasi Akuntansi: Peran Digital Trust: Literasi Keuangan, Inklusi Keuangan Digital, dan Perilaku Keuangan terhadap Kualitas Informasi Akuntansi: Peran Digital Trust Muhammad Lugardo Rio; Yulita; Tiolina Evi Naustapardede
Benefits : Jurnal Ekonomi dan Pariwisata Internasional Vol 3 No 2 (2026): Contemporary Perspectives on Digital Transformation, Halal Economy, and Sustainab
Publisher : Yayasan Penelitian dan Pengabdian Masyarakat Sisi indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69836/benefits-jeti.v3i2.913

Abstract

This study examines the roles of financial literacy, digital financial inclusion, and financial behavior on the quality of accounting information, with digital trust as a moderating condition, among micro, small, and medium enterprises (MSMEs) amid Indonesia's ongoing digital financial transformation. Using a qualitative descriptive approach based on library research and document analysis, secondary data were gathered from peer-reviewed journal articles, official reports of the Financial Services Authority (OJK), and relevant references, then analyzed through qualitative content analysis following the interactive model of Miles, Huberman, and Saldaña. The synthesis indicates that financial literacy supports more accurate and relevant record-keeping, digital financial inclusion contributes to more complete and timely accounting data, and disciplined financial behavior strengthens the consistency and reliability of accounting records. Digital trust is found to strengthen these three relationships, while low digital trust weakens the potential benefits of financial literacy and digital financial inclusion. These findings are formulated as conceptual propositions intended to guide future empirical validation.

Page 5 of 5 | Total Record : 43

 1   2   3   4   5 

Filter by Year

2024 2026


Reset
Filter By Issues
All Issue Vol 3 No 2 (2026): Contemporary Perspectives on Digital Transformation, Halal Economy, and Sustainab Vol 3 No 1 (2026): Integrasi Ekonomi Pariwisata dan Social Finance dalam Mendorong Pembangunan Berke Vol 2 No 2 (2025): Inovasi dan Pengembangan Strategis: Meningkatkan Ekosistem Kewirausahaan dan Pemb Vol 2 No 1 (2025): Inovasi dalam Ekonomi Kreatif: Mendorong Pertumbuhan Ekonomi melalui Kewirausahaa Vol 1 No 2 (2024): Economic, Social, and Managerial Development in the Context of Finance, Tourism, Vol 1 No 1 (2024): Transformasi Sosial-Ekonomi dan Pembangunan Berkelanjutan di Indonesia dan Asia T