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Jurnal Ilmu Administrasi Publik
Published by Institut Ilmu Sosial dan Manajemen STIAMI
ISSN : -     EISSN : 27755053     DOI : https://doi.org/10.31334/jiap.v4i5
Core Subject : Humanities, Social,
Humanities Social Sciences
Jurnal Ilmu Administrasi Publik merupakan jurnal akademik yang diterbitkan setiap dua bulan sekali sebagai wadah bagi mahasiswa, akademisi, peneliti, dan praktisi untuk mendiseminasikan hasil penelitian dan kajian ilmiah di bidang administrasi publik. Jurnal ini mengakomodasi berbagai topik yang berkaitan dengan administrasi publik, kebijakan publik, tata kelola pemerintahan, perpajakan, serta isu-isu kontemporer dalam sektor publik. Fokus Jurnal Jurnal ini berfokus pada pengembangan teori, konsep, dan praktik dalam administrasi publik yang relevan dengan dinamika pemerintahan, kebijakan publik, pelayanan publik, serta sistem perpajakan di tingkat lokal, nasional, maupun global. Ruang Lingkup Jurnal Jurnal Ilmu Administrasi Publik mencakup berbagai topik penelitian dan kajian ilmiah, antara lain: 1. Administrasi Publik Reformasi birokrasi dan tata kelola pemerintahan Inovasi dalam administrasi publik E-Government dan transformasi digital dalam sektor publik Manajemen organisasi publik Kepemimpinan dalam sektor publik 2. Kebijakan Publik Formulasi, implementasi, dan evaluasi kebijakan publik Kebijakan sosial, ekonomi, dan lingkungan Analisis kebijakan berbasis bukti Partisipasi publik dalam pembuatan kebijakan Regulasi dan deregulasi dalam kebijakan publik 3. Pelayanan Publik Model dan strategi peningkatan kualitas layanan publik Inovasi dalam pelayanan publik Responsivitas dan akuntabilitas sektor publik Pelayanan publik berbasis teknologi informasi Kepuasan masyarakat terhadap pelayanan publik 4. Keuangan dan Anggaran Publik Pengelolaan keuangan daerah dan negara Akuntabilitas dan transparansi keuangan publik Efektivitas kebijakan fiskal dalam pembangunan Pendanaan dan investasi dalam sektor publik 5. Perpajakan dalam Administrasi Publik Kebijakan perpajakan dan dampaknya terhadap perekonomian Administrasi perpajakan dan efisiensi sistem perpajakan Digitalisasi dan modernisasi sistem perpajakan (e-filing, e-billing, e-invoice) Tax compliance dan strategi peningkatan kepatuhan pajak Pengelolaan penerimaan pajak daerah dan nasional Pajak sebagai instrumen kebijakan fiskal Tax justice dan dampaknya terhadap pembangunan ekonomi 6. Desentralisasi dan Otonomi Daerah Tata kelola pemerintahan daerah Sinergi antara pemerintah pusat dan daerah Pembangunan daerah berbasis partisipasi masyarakat Inovasi kebijakan daerah dalam pelayanan publik 7. Isu Kontemporer dalam Administrasi Publik Good governance dan anti-korupsi Administrasi publik dalam menghadapi krisis dan bencana Digitalisasi sektor publik dan kebijakan smart city Peran sektor swasta dan masyarakat dalam pembangunan publik Jurnal ini menerima artikel hasil penelitian, studi literatur, dan kajian konseptual yang memberikan kontribusi dalam pengembangan ilmu administrasi publik. Setiap naskah yang diterbitkan telah melalui proses peer-review untuk memastikan kualitas akademik dan orisinalitasnya. Dengan terbit setiap dua bulan sekali, jurnal ini diharapkan dapat menjadi referensi akademik yang berkelanjutan bagi mahasiswa dalam memahami dinamika administrasi publik serta berkontribusi dalam pengembangan ilmu dan kebijakan publik, termasuk bidang perpajakan, di Indonesia.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 340 Documents
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Pengaruh Tarif Pajak, Teknologi Dan Informasi Perpajakan, Ketepatan Pengalokasian Pajak Terhadap Persepsi Wajib Pajak Mengenai Penggelapan Pajak (Tax Evasion) Pada Kpp Pratama Jakarta Pademangan Tahun 2022 Dewi, Julianti; Biettant, Rubiatto
Jurnal Ilmu Administrasi Publik Vol. 4 No. 4: Juli 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v4i4.4054

Abstract

This study discusses Tax Rates, Tax Technology and Information, and the Accuracy of Tax Allocation on Taxpayers' Perceptions Regarding Tax Evasion. The purpose of this study is to analyse the influence of Tax Rates, Tax Technology and Information, and the Accuracy of Tax Allocation. The method used in this research is a quantitative approach. The population in this study consists of individual and corporate taxpayers registered at Primary Tax Service Office (KPP Pratama) of Jakarta Pademangan. The total population of taxpayers in 2022 was 97,958, and the sample size in this study was 398 respondents. The data analysis methods used include Instrument Testing, Validation Testing, Reliability Testing, Descriptive Statistics Testing, followed by classical assumption tests and hypothesis testing with T-tests, F-tests, Correlation Coefficient Tests, and Determination Coefficient Tests. Based on the research results, it is known that the tax rate has a significant effect with a T-value of 7.361, tax technology and information have a significant effect with a T-value of 8.198, and the accuracy of tax allocation has a significant effect with a t-value of 4.163. The simultaneous test results (F-test) show an F-value of 28.247 with a significance of (0.000) < 0.05, indicating that the hypothesis, namely Tax Rates, Tax Technology and Information, and the Accuracy of Tax Allocation on Taxpayers' Perceptions Regarding Tax Evasion, can be accepted. The combined influence is 57.1%.
Manajemen Pelayanan Pajak Di KPP Pratama Jakarta Matraman Lutfiah Solehah Askandar; Selvi Selvi
Jurnal Ilmu Administrasi Publik Vol 1, No 4: Juli 2021
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v1i4.2849

Abstract

The purpose of this study is to analyze the management of tax services at KPP Pratama Jakarta Matraman, the obstacles that arise in the management of tax services at the Primary Tax Office of Matra-man, Jakarta, and the efforts made by the Primary Tax Office of Matraman, Jakarta in overcoming these obstacles. In this study, the author analyzed the data using a qualitative descriptive method based on a case study, where the author conducted in-depth inter-views with informants and collected as much data as possible for re-view. The results  of  this  study indicate that  the management  of  tax services carried out by the Primary Tax Office of Matraman, Jakarta is good in terms of organization but not optimal in terms of planning due to new policy constraints that require taxpayers to reduce inter-actions with tax office employees due to the Covid-19 pandemic. The author suggests that the Primary Tax Office of Matraman, Jakarta pay attention  to  the  performance  of  its  employees,  especially  in  tax services to the community, one of which is by controlling every achievement of the performance of its employees who work in the office or from home in order to realize optimal service to the commu-nity.
Analisis Implementasi Peraturan Gubernur DKI Jakarta Nomor 207 Tahun 2016 (Studi Kasus Tentang Penertiban Pemakaian/Penguasaan Tanah Tanpa Izin Yang Berhak Di Jakarta Timur) Abdi Manap; Dony Hendartho
Jurnal Ilmu Administrasi Publik Vol 3, No 3: Mei 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i3.3161

Abstract

The phenomenon in this study is about the Analysis of the Implementation of the Governor of DKI Jakarta Regulation Number 207 of 2016 (Case Study on Controlling the Use/Control of Land Without Entitled Permits in East Jakarta East. The purpose of this study is to analyze the Analysis of the Implementation of the Governor of DKI Jakarta Regulation Number 207 of 2016 (Case Study on Controlling the Use/Control of Land Without Entitled Permits in East Jakarta East, to analyze what factors are the obstacles to the implementation of the DKI Jakarta Governor Regulation Number 207 of 2016 Concerning Control of Land Use/Control without Entitled Permit in East Jakarta Administrative City. To analyze what efforts are being made by the leadership to overcome these obstacle factors. This study uses a descriptive type of research with a qualitative approach, namely interviews, observations and documentation as well as informants consisting of the Civil Service Police Unit of the City of Adm Jakarta, Suban Assets of the City of Adm. East Jakarta. The results of this study are the implementation of the DKI Jakarta Governor's Regulation No. 207 of 2016 concerning Controlling the Use/Control of Land Without Permits has been carried out well even though there are still obstacles faced in the implementation of the control. The suggestion is to carry out regular socialization so that people comply and understand the importance of timely tax reporting and improve human resources by participating in activities regarding the Implementation of DKI Jakarta Governor Regulation Number 207 of 2016.
Analisis Implementasi Teknologi Face Recognition Dalam Meningkatkan Kecepatan Dan Keamanan Verifikasi Identitas Penumpang Pada Proses Boarding Di Terminal 3 Bandar Udara Internasioal Soekarno-Hatta Tahun 2023 Nugraha, Adi Tugas; Setiawan, Dodi Rahmat; Zulkifli, Zulkifli
Jurnal Ilmu Administrasi Publik Vol. 4 No. 6: November 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v4i6.4451

Abstract

This research aims to identify and analyze the implementation of face recognition technology in improving the speed and security of passenger identity verification during the process at Terminal 3 of Soekarno-Hatta International Airport in 2023. This research method uses a qualitative approach. Data collection techniques using interviews: informants in this study are Avsec officers, gate officers of Soekarno-Hatta International Airport, passengers, and lecturers of the STIAMI Institute's Postgraduate Programs and Airport Operations (OBU) PPI Curug. Research results show that 1) To improve the functioning of the autogate at Soekarno-Hatta Airport, it is necessary to update the registration system, train and add officers, as well as improve communication and collaboration. Support for facial recognition technology is also important for efficiency and security. 2) The implementation of face recognition technologies at airports is aimed at accelerating and enhancing passenger identification security. Although effective in identity verification, obstacles such as failure to identify and a lack of information reduce the use of autogate. This technology has the potential to improve efficiency and security at airports. 3) To improve efficiency and comfort at the airport, the addition of autogates, the updating of the face recognition system, the improvement of the travel application, infrastructure upgrades, and socialization with passengers are required. It's also important to strengthen data security. This implementation is expected to make the airport process more efficient and comfortable.
Inovasi Layanan Drive Thru Dalam Upaya Meningkatkan Penerimaan Pajak Kendaraan Bermotor Pada Kantor Samsat Kota Bekasi Mutiara Salsa Bela; Rahadi Pratomo Singgih
Jurnal Ilmu Administrasi Publik Vol 2, No 1: Januari 2022
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v2i1.2895

Abstract

The motor vehicle tax is regulated in Law Number 28 of 2009 and is levied by the Regional Revenue Agency (BAPENDA). The recent research phenomenon is that a lot of people complain about the constraints of manual Samsat services as well as the lack of public awareness of paying vehicle taxes through drive-thru services. This research is aimed to analyze the innovation of Drive-Thru services to increase motor vehicle tax revenue in the Samsat Office of Kota Bekasi as well as both obstacles and efforts related to motor vehicle tax receipts through Drive Thru services. This research employed a descriptive qualitative approach. Furthermore, the theory employed is the Event M. Rogers theory of innovation with 5 indicators, namely, relative advantage, suitability, complexity, trialability, and ease of observation. The results indicated that the innovation of drive-thru service to increase motor vehicle tax revenues at the Samsat Office in Kota Bekasi of 2018 - 2020 has been well executed. This is verified by the increasing number of service users as well as the increasing number of drive-thru receipts every year. Nevertheless, the efficiency of the drive-thru service at the drive-thru outlet office in Bekasi still needs to be considered, such as service procedures that require getting off the vehicle, and the payment process that uses cash only. Meanwhile, some efforts have been executed by the Samsat Office of Kota Bekasi, namely preparing a thorough solution and evaluation so that tax revenues through the drive-thru service continue to increase and achieve the target.
Analsis Implementasi Kebijakan Pemungutan Pajak Reklame Videotron Dalam Rangka Peningkatan Penerimaan Pajak Reklame Pada Unit Pelayanan Pemungutan Pajak Daerah Wilayah Menteng Jakarta Pusat Tahun 2021 Muhamad Ridwan Rinaldi; Rahadi Pratomo Singgih
Jurnal Ilmu Administrasi Publik Vol 3, No 5: September 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v3i5.3398

Abstract

Advertisement   tax   has   become   an   interesting   topic   for   study. Advertisements are widely used by various institutions, both business and non-business, to convey specific information. The development of businesses accompanied by rapid technological advancements makes the development  of advertisements worth noting, especially  from a taxation perspective which may be a promising source of revenue for local  governments.  One  form  of  advertisement  that  is  currently developing is the videotron type. Videotron is an electronic medium that displays videos using Light Emitting Diode (LED). LED is a type of lighting that uses semiconductors to convert electricity into light. It is  usually  used  outdoors  as  a  sign  of  a  place  or  to  display advertisements.  The  purpose  of  this  research  is  to  analyze  the implementation of the videotron advertisement tax collection policy in order  to  increase  advertisement  tax  revenue  at  the  Regional  Tax Collection  Unit  of  Menteng,  Central  Jakarta  in  2021,  using  a qualitative method where primary data is obtained through interviews and  secondary  data.  The  results  of  this  analysis  explain  that  the implementation of the videotron advertisement tax collection policy in order  to  increase  advertisement  tax  revenue  at  the  Regional  Tax Collection Unit of Menteng, Central Jakarta in 2021 is categorized as good in terms of 4 (four) aspects,  namely : 1) Communication, 2) Resources, 3) Disposition, and 4) Bureaucratic Structure, with a slight problem in the Resources aspect where the ratio of tax officers is still very small compared to the number of videotron advertisement tax objects.
Pengaruh Penerapan E-System Pajak Dan Pelayanan Pajak Terhadapa Kepatuhan Wajib Pajak Di KPP Pratama Atambua Elisa Marlince Seran; Ajat Sudrajat
Jurnal Ilmu Administrasi Publik Vol 2, No 3: Mei 2022
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v2i3.2927

Abstract

This study aimed to analyze the e-tax system implementation and tax service on taxpayer compliance at Atambua Small Tax Office. This study used a quantitative approach. The analysis used was multiple linear regression analysis and the questionnaires were distributed to 100 respondents. The processing of research data used SPSS 28 software. The results of this study indicated that the e-tax system implementation partially had a positive and significant effect on taxpayer compliance at the Atambua Small Tax Office in 2016-2020 and tax service partially had a positive and significant effect on taxpayer compliance at the Atambua Small Tax Office. Simultaneously, the e-tax system implementation and tax service had a positive and significant effect of 55.1% on taxpayer compliance at the Atambua Small Tax Office.
Peran Relawan Pajak Dalam Upaya Meningkatkan Pelayanan Perpajakan Di Kantor Pelayanan Pajak Pratama Bekasi Barat Nugraha, Ryan; Wijaya, Teguh; Harjo, Dwikora
Jurnal Ilmu Administrasi Publik Vol. 4 No. 1: Januari 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v4i1.3731

Abstract

Tax services play a crucial role in influencing taxpayer satisfaction. However, the service provided by the tax authorities at the West Bekasi Pratama Tax Service Office has not reached its maximum potential, resulting in suboptimal levels of taxpayer satisfaction. To address the issue, the Directorate General of Taxes (DJP) collaborates with Tax Centers in various universities, including the Tax Center at STIAMI Institute, through the Tax Volunteer Program. This study aims to analyze the role of tax volunteers in enhancing tax services at the West Bekasi Pratama Tax Service Office and identify the obstacles and solutions in the tax volunteer assistance. The theoretical framework used is Levinson’s theory of roles. The research method employed is a qualitative approach, specifically descriptive research. The data used in this study consists of primary data obtained through informant interviews, as well as secondary data. Data collection techniques include interviews, observations, and documentation. The findings of the study indicate that the role of tax volunteers in improving tax services is quite optimal, as taxpayers express satisfaction with the assistance provided by tax volunteers in completing their Annual Individual Tax Returns (SPT). As a result, taxpayer satisfaction with the services has increased to 91.11%. However, several obstacles exist in the implementation of the tax volunteer program, including conflicting schedules, insufficient taxpayer knowledge, some tax volunteers lacking competence, limited human resources for EFIN creation, absence of queue numbers, and occasional server downtime.
Analisis Tingkat Pemahaman Perpajakan Pemilik Rumah Kos Pada Wilayah Unit Pelayanan Pemungutan Pajak Daerah (UPPPD) Cempaka Putih Jakarta Pusat Yuliyawati Yuliyawati; Khairur Razikin
Jurnal Ilmu Administrasi Publik Vol 2, No 5: September 2022
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v2i5.2966

Abstract

There are many boarding house businesses that have been around for a long time, with the problems like taxpayers who do tax evasion and differences in the data of registered boarding houses with the actual numbers of boarding houses are the backgrounds in this study. For this reason, this study aimed to analyze the Tax Understanding Level of boarding house owners in Cempaka Putih Regional tax collection service unit (UPPPD). Taxpayers are said to understand their tax obligations if they meet 4 indicators, i.e.: understand NPWP (Tax Identification Numbers); Understand rights and obligations: understand tax sanctions, and understand tax rates. The research method used in this study was a qualitative method with descriptive research by conducting  interviews with various informants, i.e. the tax authorities, taxpayers, and academics. Based on the study conducted, it can be seen that there were still many boarding house business owners who did not understand the imposition of taxes on boarding house businesses that are included in the hotel tax on boarding  houses. This happened  because the socialization carried out by the government represented by Cempaka Putih Regional tax collection service unit was still not optimal due to various factors like the lack of Cempaka Putih Regional tax collection service  unit officers and there were still many taxpayers who avoid taxes and the socialization about taxes.
Pengaruh Gaya Kepemimpinan Dan Motivasi Kerja Terhadap Disiplin Kerja Pegawai Negeri Sipil Pada Sekretariat Kota Administrasi Jakarta Selatan Tahun 2023 Cahyani, Melianawati; Susetyo, Ivan Budi
Jurnal Ilmu Administrasi Publik Vol. 4 No. 3: Mei 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v4i3.3842

Abstract

The lack of discipline among employees at the Secretariat of South Jakarta City Administration has become an issue that requires attention as it can impact the performance of civil servants, ultimately affecting the quality and quantity of government services. This issue is attributed to factors such as slow task completion, leadership style, and motivation. The aim of this research is to utilize the research problem formulation to identify, assess, and analyze the influence of leadership style and work motivation on the discipline of employees at the Secretariat of South Jakarta City Administration. This study is descriptive quantitative research, conducted on a population of 130 employees at the Secretariat of South Jakarta City Administration in the year 2023, with a sample size of 65 individuals (50% of the population). Data was collected through the distribution of questionnaires to respondents and analyzed using multiple regression analysis in SPSS version 25. From the results of the research and analysis, it can be concluded that leadership style partially contributes to 65,2% of employee discipline at the Secretariat of South Jakarta City Administration, work motivation contributes 42,8%, and when considered simultaneously, leadership style and work motivation together contribute 67,2% to employee discipline, with the remaining 32,8% influenced by other factors not included in this study.

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