International Journal of Digital Marketing Science
Scope: The International Journal of Digital Marketing encompasses a wide range of topics and areas related to digital marketing. The scope of the journal includes, but is not limited to: Digital Marketing Strategies: Analysis, development, and evaluation of digital marketing strategies, including content marketing, social media marketing, email marketing, influencer marketing, SEO, and SEM. Consumer Behavior: Research on how digital technologies influence consumer behavior, decision-making, and preferences in the online environment. Digital Advertising: Studies on the effectiveness of online advertising, programmatic advertising, display advertising, and other digital advertising methods. Data Analytics: Research on the use of data analytics, big data, and artificial intelligence in digital marketing, including customer profiling, segmentation, and personalization. E-commerce: Exploration of e-commerce trends, challenges, and opportunities, as well as case studies on successful e-commerce platforms and practices. Mobile Marketing: Research on mobile marketing strategies, mobile app marketing, and mobile advertising, including the impact of mobile devices on consumer engagement. Social Media and Influencer Marketing: Studies on social media marketing, influencer marketing strategies, and their influence on brand awareness, engagement, and reputation. Digital Marketing Ethics and Regulations: Analysis of ethical considerations and regulatory frameworks in the digital marketing space. Digital Marketing Tools and Technologies: Reviews and assessments of digital marketing tools, technologies, and platforms that enhance marketing efforts. Aim: The aim of the International Journal of Digital Marketing is to: Facilitate Knowledge Exchange: Foster the exchange of knowledge and ideas among researchers, educators, and industry professionals in the field of digital marketing. Promote Innovation: Encourage innovative research and approaches to address the challenges and opportunities in the dynamic digital marketing landscape. Enhance Industry Insights: Provide valuable insights and best practices that can be applied by marketing professionals and businesses to improve their digital marketing strategies. Contribute to Policy and Ethics: Contribute to discussions surrounding digital marketing ethics, regulations, and guidelines to ensure responsible and transparent marketing practices. Bridge Academia and Industry: Serve as a bridge between academia and industry, facilitating collaboration and knowledge transfer for mutual benefit. The International Journal of Digital Marketing aims to be a reputable source of high-quality research and a valuable resource for anyone interested in the ever-evolving world of digital marketing.
Articles
33 Documents
Application Design and Trust as Moderating Variables in the Relationship between E-Service Quality, Customer Satisfaction, and Customer Loyalty
Citra Putri Ludiani Tera;
Maria Sugiat
International Journal of Digital Marketing Science Vol. 3 No. 2 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia
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DOI: 10.54099/ijdms.v3i2.1889
The increasing adoption of digital public services has encouraged organizations to enhance service quality, user experience, and system reliability through mobile-based applications. The JMO (Jamsostek Mobile) application developed by BPJS Ketenagakerjaan is one such innovation aimed at improving service accessibility for users. However, challenges related to system usability, performance, and user trust may influence overall satisfaction and loyalty. This study aims to examine the effect of e-service quality and price perception on customer satisfaction and customer loyalty, while also analyzing the moderating roles of application design and trust. A quantitative approach was employed using data collected from 400 active JMO users through an online questionnaire. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that e-service quality, price perception, and trust have a positive and significant effect on customer satisfaction. In addition, e-service quality, customer satisfaction, trust, and application design significantly influence customer loyalty. Customer satisfaction also mediates the relationship between e-service quality and customer loyalty. Furthermore, application design and trust act as moderating variables that strengthen the relationship between customer satisfaction and customer loyalty. These findings highlight that improving service quality, enhancing application design, and strengthening user trust are essential strategies in increasing customer satisfaction and fostering long-term customer loyalty in digital public service applications.
The Effect of Digitalization on the Financial Performance of MSMEs in Yogyakarta
Muhammad Rozzaq Kurna Putra;
Maulidyati Aisyah
International Journal of Digital Marketing Science Vol. 3 No. 2 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia
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DOI: 10.54099/ijdms.v3i2.1937
This study seeks to examine the impact of digital marketing and digital payment on the financial performance of Micro, Small, and Medium Enterprises (MSMEs) in the Special Region of Yogyakarta. This study is driven by the swift digital transformation and growing technology use among MSMEs, yet its effect on financial performance has been inconsistent in previous research. This study utilizes a quantitative methodology, employing a survey technique via questionnaires administered to 100 MSME proprietors in the Special Region of Yogyakarta. Multiple linear regression analysis was conducted utilizing SPSS to evaluate the hypotheses. The findings demonstrate that digital marketing positively and significantly influences the financial performance of MSMEs. Likewise, digital payment exerts a beneficial and substantial impact on financial performance. Both independent variables concurrently exert a considerable impact on the financial performance of MSMEs. The findings indicate that the implementation of digital marketing techniques and digital payment systems enhances sales growth and operational efficiency in MSMEs. The results underscore the necessity of improving digital literacy and maximizing technology use to bolster MSME sustainability in the digital economy.
Tax Expenditures, Regulatory Quality, Rule of Law, and Foreign Direct Investment: Political Stability as Moderator
Afzal Rezki Ilmani;
Annathasia Puji Erasashanti
International Journal of Digital Marketing Science Vol. 3 No. 2 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia
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DOI: 10.54099/ijdms.v3i2.1965
This study aims to examine and analyze the effects of tax expenditures, regulatory quality, and rule of law on foreign direct investment inflows, with political stability as a moderating variable, across nine developing OECD member countries and key partners during the 2016–2022 period. This study employs a quantitative method using secondary data analyzed via panel data regression using the Random Effects Model (REM) approach. The results of the panel data regression analysis indicate that tax expenditures and rule of law have a positive effect on foreign direct investment, while regulatory quality has a negative effect on foreign direct investment. Furthermore, the results of the moderation analysis show that political stability does not moderate the effects of regulatory quality or rule of law on foreign direct investment. Political stability weakens the effect of tax expenditures on foreign direct investment. These findings imply that OECD developing countries governments need to formulate and evaluate the effectiveness of tax expenditure policies for foreign investors to increase foreign direct investment and improve the overall quality of governance by evaluating each regulation and ensuring rule of law regarding those regulations, as well as maintaining political stability.