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Haryo Kunto
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innovant@unesa.ac.id
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Jl. Ketintang, Universitas Negeri Surabaya, Surabaya, Provinsi Jawa Timur, 60231
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INDONESIA
Jurnal Inovasi Administrasi Negara Terapan
Published by Universitas Negeri Surabaya
ISSN : -     EISSN : 30261805     DOI : -
Core Subject : Economy, Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences
Jurnal Inovasi Administrasi Negara Terapan (Inovant) adalah jurnal peer-review yang diterbitkan tiga kali dalam setahun dengan akses terbuka. Inovant diterbitkan sejak tahun 2023 oleh Prodi Sarjana Terapan Administrasi Negara, Fakultas Vokasi, Universitas Negeri Surabaya. Jurnal ini mencakup pembahasan terkait Kebijakan Publik, Manajemen Pelayanan Publik, Pemerintahan, Manajemen Kepegawaian, dan Inovasi terapan di sektor publik.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 15 Documents
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Search results for , issue "Vol. 1 No. 2 (2023)" : 15 Documents clear
TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN ADMINISTRASI KEPENDUDUKAN PADA KELURAHAN KETINTANG KOTA SURABAYA Selvia, Yusniati; Isbandono, Prasetyo
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 2 (2023)
Publisher : Universitas Negeri Surabaya

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Abstract

The increase in the value of IKM for public services in the Ketintang Village, but the reality in the field of service has not met the expectations of the community, due to the facilities and infrastructure that have not been maximized, such as the lack of chairs in the waiting room and the waiting room is not equipped with air conditioning. This type of research is a quantitative descriptive method, measured based on the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning Guidelines for Compiling a Community Satisfaction Survey, with a population of 150 people and a sample of 60 respondents. The results of research on population administration services in the Ketintang Village of Surabaya City based on calculations using nine elements obtained seven elements with categorization B "Good" namely: requirements; systems, mechanisms, and procedures; turnaround time; product specification type of service; executor competency; executor behavior; handling, complaints, suggestions and feedback. In addition, the highest IKM score is at the cost (tariff) with an elemental value of 4.00 or an IKM value of 100 and categorized A "Very Good", while the lowest IKM score is facilities and infrastructure with an elemental value of 2.67 or an IKM value of 66 .67 and categorized C "Enough". However, the overall value of IKM population administration services in Ketintang Village, Surabaya City is 81.37 or categorized B "Good". Keywords: Community Satisfaction, Population Administration Services
EVALUASI KEBIJAKAN PERTANAHAN PENYELENGGARAAN PENDAFTARAN TANAH SISTEMATIS LENGKAP (PTSL) DI KABUPATEN LUMAJANG (Studi Kasus di Desa Tukum Kecamatan Tekung Kabupaten Lumajang) Mayori, Nawang; Rosdiana, Weni
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 2 (2023)
Publisher : Universitas Negeri Surabaya

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Abstract

The purpose of this activity is useful for accelerating the issuance of certificates.  This  study uses evaluation theory according to William.N Dunn which has 6 indicators, namely Effectiveness, Efficiency, Adequacy, Flattening, Responsiveness, and Accuracy. Thisstudy uses qualitative methods with a descriptive approach,  data collection techniques with observation, interviews, and documentation. This study describes the evaluation of land policy implementation of complete systematic land registration in Tukum Village, Tekung District, Lumajang Regency. as follows: the assessment of the effectiveness of complete systematic land registration is related to the target of this PTSL which has not been certified from the amount of land in Tukum Village has not been effective.  Efficiency is related to the issuance of land rights certificates that are still not maximized / incomplete in accordance with the time run. Adequacy is related to insufficient juridical data collection personnel. This alignment is related to the results of the registrant community in all hamlets in the Tukum Village area which has been evenly divided. Responsiveness is related to the large number of people who have not participated in this program. This accuracy is in accordance with the predetermined flow, which refers to and is guided by existing regulations.  The suggestions given are: 1) Add juridical data collection officers to make the process accelerate 2). Update juridical data of land that has not been certified periodically 3) In terms of the  complaintcarried out by the Land Office of Lumajang Regency and the Tukum Village Government, it was further improved 4). Provide understanding and awareness of landowners in order to prepare requirements and completeness of juridical data.  Keywords : Government Policy, Legal Certainty of Land Rights, Complete Systematic Land Registration PTSL  
Pelayanan Pada Peminjaman Dan Pencairan Dana Melalui Program Kurnia (Studi Pada Dinas Koperasi Usaha Mikro Dan Tenaga Kerja Kota Kediri) Nirmala, Laylatul; Prastyawan, Agus
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 2 (2023)
Publisher : Universitas Negeri Surabaya

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Abstract

The government as a provider of public services is demanded for its ability to improve service quality, as well as set service standards. Based on the results of initial observations made by researchers in the field, several complaints were found from the public who submitted loan applications to the Kediri City Cooperative Office. So for this reason the purpose of this study is to describe the application of services as well as the inhibiting factors and supporting factors of services in lending and disbursement of funds through the gift program at the Kediri City Cooperative Service. This study uses a qualitative method. Service measurement refers to Law no. 25 of 2009 article 4. The results of the study show that the Kurnia program can be said to have only 7 principles that have been implemented properly by officers, the remaining 5 principles have not been implemented properly by officers, namely the principle of professionalism, the principle of discriminatory, the principle of openness, the principle of facilities for vulnerable and disabled groups and timeliness principle. The inhibiting factor for services in the Kurnia program is the lack of awareness of officers in providing services in accordance with the SOP so that tasks cannot be completed on time. skills of officers in providing services and adequate facilities and infrastructure.  Keywords: Service, Kurnia Program, UMTK Cooperative Service
Analisis Kepuasan Masyarakat Terhadap Pelayanan E-KTP Berdasarkan IKM di Kantor Kecamatan Kabupaten Madiun Dinata, Nadlirotul Azizah; Utami, Dian Arlupi
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 2 (2023)
Publisher : Universitas Negeri Surabaya

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Abstract

In its implementation, the government always tries to provide satisfaction for the community by always improving the quality of its services, but there are still many complaints given to the government for maladministration that occurs in Indonesia. In dealing with this, the government is still trying to improve the services they have in each service delivery unit, one of which is by conducting a community satisfaction survey. This study uses Permenpan RB Number 14 of 2017 which includes 9 indicators, namely requirements, procedures, time, costs, products, employee competence, employee attitudes, handling complaints and infrastructure as research guidelines. Descriptive using a Quantitative approach is the method that will be used in this study. In accordance with the SKM Guidelines, the results of the data tabulation calculation obtained that the E-KTP service in the Geger sub-district obtained a Community Satisfaction Index figure of 80.74 IKM, which at this figure explains that the E-KTP service in Geger District is in the "Good" category. The element that has the highest score is the Cost Element which is 97 which is included in the very good category. and for the elements that have the lowest score, namely the element of facilities and infrastructure with an IKM value of 74 and the element of time settlement which has an IKM score of 75.25 or can be said to be in the category of less good. Keywords: Service, Community Satisfaction, Community Satisfaction Index (SMI)
Implementasi Kebijakan Program Penanggulangan Stunting di Dinas Kesehatan Lamongan Nada, Qothrun; Rosdiana, Weni
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 2 (2023)
Publisher : Universitas Negeri Surabaya

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Abstract

The Stunting Management Program at the Lamongan Health Office aims to prevent and reduce the prevalence of undernutrition and malnutrition in Lamongan District and achieve optimal nutritional status for toddlers. The purpose of this research is to describe and analyze a Policy Implementation in the Regent's Regulation number 7 of 2019 regarding the Implementation of the Stunting Management Program Policy at the Lamongan Health Office. This research is a descriptive study with a qualitative approach. Data collected using interview techniques, observation and documentation. This research focuses on the Implementation of the Stunting Management Program at the Lamongan Health Office, Lamongan District, Lamongan Regency. This study uses the theory of Van Metter Van Horn which has six indicators, namely Size and Policy Objectives on the prevalence of stunting in Lamongan Regency which has decreased to 16% with the ZERO STUNTING program created by the Regent of Lamongan assisted by the Lamongan Health Office, and there is a problem, namely that there are many stunting toddlers who have not been recorded from the executor. The implemented program has not been fully implemented properly. there are limited human resources both in quality and quantity due to employee mutations so that the program is not optimally implemented. Funding resources have not reached all targets, there are still many toddlers with stunting that have not been recorded from the implementing agency. time resources, in CFC activities there are many schedules that are backwards not in accordance with the agreement or schedule that has been determined between the parents of the toddler and the executor. The characteristics of implementing agents are appropriate for implementing the program. Attitudes and Tendencies Executors respond well to the existence of the Stunting Management Program at the Lamongan Health Office and there are no objections, and support successful implementation. Communication that exists between organizations / between implementers is good but communication with the community is very poor, because many people do not understand IT. The economic, social and political environment still hinders the program, namely the economic conditions of the people who are middle to lower class and people's understanding of the program is still low, while the political environment is quite supportive of the program. It can be concluded that program implementers can monitor, evaluate and re-socialize the Implementation of the Stunting Management Program Policy at the Lamongan Health Office and provide direct assistance together according to PERBUP No.7 of 2019. Keyword: Implementation, Programs, and Stunting
ANALISIS SURVEI KEPUASAN MASYARAKAT PADA LAYANAN PROGRAM KELAS NENEK ASUH DI PUSKESMAS TIKUNG KAB. LAMONGAN Mar'atus Sholikhah; Noviyanti
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 2 (2023)
Publisher : Universitas Negeri Surabaya

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Abstract

Tujuan dari penelitian ini adalah untuk mendeskripsikan hasil analisis survei kepuasan masyarakat pada layanan kelas nenek asuh melalui program “Peluk Lusi Pas Sehati” di Puskesmas Tikung kab. Lamongan. Penelitian ini menggunakan jenis penelitian deskriptif dengan pendekatan kuantitatif. Penelitian ini menggunakan sumber data primer dan sekunder dengan teknik pengumpulan data menggunakan kuesioner, wawancara, observasi dan dokumentasi. Sedangkan teknik analisa data yang digunakan yaitu dengan pengolahan data, pengorganisasian data dengan menghitung skor kuesioner kemudian menarik kesimpulan berdasarkan kelas interval sesuai PermenPan RB No. 14 tahun 2017 tentang Pedoman Penyusunan Survei Kepuasan Masyarakat Unit Penyelenggara Pelayanan. Hasil dari analisis IKM tiap unsur pelayanan terdapat 4 unsur yang berada pada kategori sangat baik yaitu persyaratan, biaya/tarif, kompetensi pelaksana dan perilaku pelaksana. Unsur produk spesifikasi hasil pelayanan berada pada kategori baik. Unsur waktu penyelesaian berada pada kategori kurang baik karena waktu pelaksanaannya kurang tepat waktu. Unsur sarana dan prasarana juga berada pada kategori kurang baik karena tidak tersedianya tempat bermain anak. Sedangkan unsur sistem, mekanisme dan prosedur mendapatakan penilaian dengan kategori tidak baik karena program layanan ini belum memiliki SOP. Unsur penanganan, pengaduan saran dan masukan juga berada pada kategori tidak baik karena pada pelayanan ini tidak disediakan kotak saran. Saran untuk program kelas nenek asuh Puskesmas Tikung adalah penyelenggara pelayanan program kelas nenek asuhharus melakukan koordinasi dengan pemerintah Desa Botoputih terkait pelaksanaan kelas nenek asuh dengan penyusunan SOP kegiatan, penyediaan kotak saran serta penyediaan tempat bermain anak.
Analisis Pengelolaan Arsip Dinamis Di Bagian Hukum Dan Kerjasama Sekretariat Daerah Kota Surabaya Rismawati, Firly Imelda; Lestari, Yuni
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 2 (2023)
Publisher : Universitas Negeri Surabaya

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Abstract

Arsip dinamis adalah dokumen arsip yang dapat dimanfaatkan secara langsung dalam suatu pekerjaan di setiap instansi, baik pemerintah maupun swasta. Tujuan penelitian ini yaitu untuk menganalisis pengelolaan arsip dinamis pada Bagian Hukum dan Kerjasama Sekretariat Daerah Kota Surabaya. Metode penelitian yang digunakan pada penelitian ini yaitu menggunakan metode penelitian kualitatif yang bersifat deskriptif. Teknik pengumpulan data dalam penelitian ini yaitu melalui observasi, wawancara dan dokumentasi. Hasil dari penelitian ini dapat dilihat bahwa pada pengelolaan arsip dinamis dijumpai beberapa faktor yang mempengaruhi adanya kendala yang dialami seperti jumlah SDM dan tempat penyimpanan arsip yang kurang memadai sehingga dapat mempengaruhi pada proses pelaksanaan dari tahap penggunaan arsip dan pemeliharaan arsip.Tahap penyusutan arsip belum berjalan secara maksimal, dikarenakan kegiatan yang dilakukan dalam penyusutan arsip yang dilakukan saat ini belum sepenuhnya sesuai dengan prosedur, mengingat banyaknya dokumen yang harus tetap disimpan di dalam instansi tersebut. Saran yang dapat diberikan pada penelitian ini yaitu sebaiknya lebih memperhatikan kembali terkait jumlah SDM dalam pengelolaan arsip dinamis serta memperhatikan pelaksanaan pada tahap penyusutan arsip, karena dapat mempengaruhi ketersediaan tempat untuk menyimpan arsip itu sendiri. Penambahan fasilitas dengan membuat SOP terkait pengelolaan arsip dinamis.
ANALISIS PENYIMPANAN ARSIP AKTIF DI BIRO PEMERINTAHAN DAN OTONOMI DAERAH SEKRETARIAT DAERAH PROVINSI JAWA TIMUR Salsabilla, Sania Salma; arlupi utami, dian
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 2 (2023)
Publisher : Universitas Negeri Surabaya

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Archives are a from of carrying out activities that contain important information as information material that must be stored and cared for properly in an institution or organization. This study aims to analyze the storage of active archives at the Bureau of Government and Regional Autonomy at thr Regional Secretariat of East Java Province. This study uses the theory of archive storage procedures presented by Sugiarto dan Wahyono which includes checking,indexing, marking, sorting adn storing. This type of research is descriptive research with a qualitative approach. Data collection techniques were carried out by observation, interviews and documentation. The results of the study explain that at the inspection stage it has not been carried out thoroughly to check on each sheet of document because there are no special employees in managing archives, indexing is carried out by determining catch words to be used as a storage system namely using a number system, marking that coding has not been implemented or marking with dashes or circle on catch word that have been determined due to lack of understanding of employees in carrying out this stage, sorting is carried out by grouping documents based on a predetermined storage system, storing is carried out by storing documents according to the specified storage system however, the facilities and infrastructure provided are still limited in number. The recomended suggestions are to make arrangements related to active archives storage procedures, to appoint employees in the archive field, training is needed in the archive field and to increase the procurement of facilities and infrastructure used in the active archive storage process.   Keywords: Analytics, Active Archives, Storage
EVALUASI PROGRAM APLIKASI GRESIKPEDIA DI DINAS KOMUNIKASI DAN INFORMATIKA KABUPATEN GRESIK Kurniawati, Mega; Prastyawan, Agus
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 2 (2023)
Publisher : Universitas Negeri Surabaya

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The Gresikpedia application program is a priority program for the Regent of Gresik Nawakarsa who is incorporated into Karsa One, namely Gresik AKAS. The purpose of this research is to describe the Evaluation of the Gresikpedia Application Program at the Communication and Informatics Office of Gresik Regency. The research focus is based on program evaluation indicators according to Bridgman and Davis including: Input, Process, Outputs, Outcomes. This type of research is qualitative descriptive approach. Observation data collection techniques, interviews, documentation. Results. input, which has not been implemented optimally, lies in the aspect of human resources and aspects of supporting infrastructure. The process has not been implemented optimally, because the aspect of effectiveness does not yet have an SOP for managing the Gresikpedia application and the aspect of efficiency is that many people do not know about the Gresikpedia application program. Outputs have not been implemented optimally because the number of Gresikpedia application downloads has not met the predetermined target. Outcomes, carried out optimally, because the positive impact aspects of the Gresikpedia application program have been felt by the community and the negative aspects of obstacles can still be overcome. Suggestion: Input, add human resources to manage the CCTV sub menu, the Gresikpedia program manager can simplify, more flexible the rules for granting permission to upload information with added features. Process, making SOPs for managing the Gresikpedia application, as well as the need for a guidebook for using the Gresikpedia application, conducting socialization evenly to the wider community, it is necessary to make video tutorials for using the Gresikpedia application to be distributed via YouTube, other social media and during direct socialization. Outputs, evaluate and determine the target downloader every month. Keywords: Program Evaluation,Public Services,Electronic Government
Gaya Kepemimpinan Demokratis Di Sekretariat Dprd Kota Surabaya Aqni Solicha, Putri Irfa'; Lestari, Yuni
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 2 (2023)
Publisher : Universitas Negeri Surabaya

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This research discusses the democratic leadership style in the Meeting and Legislation Section of the Surabaya Legislative Council Secretariat. The leader appointed in this research is Mr. Suharto as the head of the Meeting and Legislation Section. It was found that the leader is a leader who is respected and respected by his subordinates. Leaders who give instructions to their subordinates. Always invites them to participate In leading he often includes his subordinates in submitting suggestions and opinions. The purpose of this research is to describe the leadership style at the Surabaya City DPRD Secretariat. The method used is descriptive qualitative method, namely decisions made together, appreciating the potential of subordinates, listening to criticism and suggestions from subordinates, cooperating with subordinates. With data collection techniques through interviews, observation, and documentation. Leaders always give a positive response to proposed ideas. In addition, the provision of rewards such as bonuses, meals together. appreciate the potential of each team member by giving attention and recognizing the contributions made. The attitude of listening to ideas and input from subordinates shows that this leader is able to appreciate diverse perspectives and considers each voice as an added value to the group.Leaders are open to criticism and praise given to them. encourage subordinates to provide constructive suggestions in the form of criticism and suggestions that help in improving their performance. leaders strengthen cooperation by valuing contributions. Leaders recognize the importance of collaboration in achieving common goals. An open and fair attitude in giving feedback strengthens trust among team members.Leaders communicate well with subordinates. They actively discuss every problem. Leaders create a comfortable and open working environment. Leaders adopt an approach that gives trust to their subordinates.   Keywords: Leadership Style, Democratic Leadership, Head of Section

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