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Eko dan Bisnis: Riau Economic and Business Review
Published by Sekolah Tinggi Ilmu Ekonomi Riau
ISSN : 14107988     EISSN : 2614123X     DOI : 10.36975
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Jurnal ini terbit empat kali setahun pada bulan Maret, Juni, September dan Desember berisi artikel, tulisan ilmiah dalam bentuk hasil penelitian dan non penelitian, kajian analisis, aplikasi teori dan review tentang masalah-masalah ekonomi dan bisnis di masyarakat. Penerbitan jurnal ini bertujuan untuk meningkatkan kuantitas dan kualitas serta menyebarluaskan kajian ilmu ekonomi bisnis sekaligus sebagai wahana komunikasi di antara cendikiawan, praktisi, mahasiswa dan pemerhati masalah-masalah ekonomi bisnis. Jurnal Eko dan Bisnis mengundang akademisi dan peneliti yang melakukan penelitian orisinal di bidang ekonomi, manajemen dan akuntansi, termasuk namun tidak terbatas pada: Manajemen SDM, Manajemen Pemasaran, Manajemen Keuangan, Kewirausahaan dan koperasi.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 17 Documents
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Search results for , issue "Vol. 12 No. 4 (2021): Dinamika Kinerja, Pelatihan, dan Kepuasan Pelanggan di Era New Normal" : 17 Documents clear
PENGARUH PELATIHAN DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PADA PT. XYZ ROKAN HULU PROVINSI RIAU Sandora, Meri; Permadani, Via Ayu
Eko dan Bisnis: Riau Economic and Business Review Vol. 12 No. 4 (2021): Dinamika Kinerja, Pelatihan, dan Kepuasan Pelanggan di Era New Normal
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v12i4.361

Abstract

PT. XYZ Rokan Hulu Riau Province in terms of production is still not good and has not reached the predetermined target. Then in the training variable, the problem is that the instructor is not able to invite active participants to discuss the training material. While the work environment variable the problem is the condition of the work environment that is less comfortable. This research was conducted at PT. XYZ Rokan Hulu Riau Province. The purpose of this study was to determine partially and simultaneously between training and work environment on employee performance at PT. XYZ Rokan Hulu Riau Province. Respondents in this study amounted to 92 people. This research is descriptive quantitative by using multiple linear regression test. Based on the results of the study showed that the training had a partial effect on the performance of employees at PT. XYZ Rokan Hulu Riau Province and the Work Environment partially affect the performance of employees at PT. XYZ Rokan Hulu Riau Province. Then Simultaneously, the variables of Training and Work Environment have a significant effect on employee performance variables at PT. XYZ Rokan Hulu Riau Province. The magnitude of the effect on performance is 68.1% while the rest (31.9%) is influenced by other variables not examined in this study.PT. XYZ Rokan Hulu Riau Province. Then Simultaneously, the variables of Training and Work Environment have a significant effect on employee performance variables at PT. XYZ Rokan Hulu Riau Province. The magnitude of the effect on performance is 68.1% while the rest (31.9%) is influenced by other variables not examined in this study. PT. XYZ Rokan Hulu Riau Province. Then Simultaneously, the variables of Training and Work Environment have a significant effect on employee performance variables at PT. XYZ Rokan Hulu Riau Province. The magnitude of the effect on performance is 68.1% while the rest (31.9%) is influenced by other variables not examined in this study
PENGARUH KUALITAS PELAYANAN JASA TERHADAP KEPUASAN KONSUMEN PADA KARAOKE KELUARGA FAMILY BOX PANAM DI PEKANBARU Maswir, Mulyadi
Eko dan Bisnis: Riau Economic and Business Review Vol. 12 No. 4 (2021): Dinamika Kinerja, Pelatihan, dan Kepuasan Pelanggan di Era New Normal
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v12i4.362

Abstract

The place and location of this research was conducted at Karoke Keluarga Family Box Panam in Pekanbaru which is located on Jalan. HR. Soebrantas Pekanbaru. This study aims to determine the effect of service quality on consumer satisfaction Karoke Keluarga Family Box Panam Pekanbaru. In analyzing the data obtained from the object of this research using quantitative descriptive analysis. From the results of the multiple linear regression equation research, it is known that Y= 1.770 + 0.205X1 + 0.365X2 + 0.234X3 + 0.326X4 + 0.244X5, the conclusion is that service quality has a significant influence on the satisfaction of Karoke Family Family Box Panam Pekanbaru. The results of the discussion can be concluded that service quality affects the satisfaction of Karoke Family Family Box Panam Pekanbaru consumers, this is indicated by the influence of service quality indicators with consumer satisfaction. By knowing the value of R Square (R²) of 0.575 or 57.5% . Adjusted R Square is used to determine the percentage influence of the independent variable (Tangible, Empathy, Reliability, Responsiveness, Assurance) on changes in the dependent variable (Consumer Satisfaction). The conclusion that can be drawn is the magnitude of the influence of the independent variable (Tangible, Empathy, Reliability, Responsiveness, Assurance) on the dependent variable (Consumer Satisfaction) is 57.5%, while the remaining 42.5% is influenced by other variables
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PT. BANK MANDIRI (PERSERO) Tbk. CABANG PEKANBARU TAMBUSAI Fakhri, Rizqi
Eko dan Bisnis: Riau Economic and Business Review Vol. 12 No. 4 (2021): Dinamika Kinerja, Pelatihan, dan Kepuasan Pelanggan di Era New Normal
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v12i4.363

Abstract

This study aims to determine the effect of service quality on customer satisfaction at PT. Bank Mandiri (Persero) Tbk. Pekanbaru branch of Tambusai. The total population is 99 people with a sample size of 99 respondents. Sampling in this study using a probability sampling technique. The research method used by researchers is descriptive quantitative, with simple linear regression data analysis techniques with SPSS 23 for windows as a tool. The results showed that there was an effect of service quality on customer satisfaction at PT. Bank Mandiri (Persero) Tbk. Pekanbaru branch of Tambusai. This can be seen from the acquisition of tcount>ttable (11,967> 1,988. This means that the Ho hypothesis is rejected and accepts Ha. Based on the simple linear regression equation Y = 5.016 + 0.668 X. Then seen from the constant of 5.016, while the quality of service (X) to satisfaction customer is proven positive b = 0.668 which means that each one-unit increase in service quality will be able to increase customer satisfaction PT. Bank Mandiri (Persero) Tbk. Pekanbaru branch Tambusai by 0.668 units From the results of R Square (coefficient of determination) of 0.596 or 59 , 6%. This shows that the quality of service to customer satisfaction PT. Bank Mandiri (Persero) Tbk. Pekanbaru branch Tambusai is 59.6% while the rest (100% - 59.6%) = 40.4% is influenced by other variables outside this research variable.
KETERLIBATAN MEDIA SOSIAL DALAM KEGIATAN KONSUMSI RUMAH TANGGA Herispon, Herispon
Eko dan Bisnis: Riau Economic and Business Review Vol. 12 No. 4 (2021): Dinamika Kinerja, Pelatihan, dan Kepuasan Pelanggan di Era New Normal
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v12i4.364

Abstract

This study shows a comparison of the involvement of social media, social media tools, in household consumption activities using household units as respondents in several provincial and district cities in Indonesia. Using the convenience sampling method in sampling, and quantitative descriptive methods in the analysis. The findings, that the social media involvement of district city respondents is higher than provincial city respondents. As for the most used social media platforms; Provincial city respondents, namely; WhatsApp, Youtube, and Facebook, Regency city respondents, namely; Youtube, Google/web, and Telegram. The use of social media in consumption activities is the most, provincial city respondents for chatting, reading online news, and school/college info, district city respondents for ordering breakfast or food, for chatting, and reading online news.
PENGARUH PROMOSI DAN FASILITAS TERHADAP MINAT BELI KONSUMEN (Studi Kasus Perumahan Villa Bunga Arengka PT. Adhi Karya Persada Nusantara Pekanbaru) Febrina, Dian
Eko dan Bisnis: Riau Economic and Business Review Vol. 12 No. 4 (2021): Dinamika Kinerja, Pelatihan, dan Kepuasan Pelanggan di Era New Normal
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v12i4.365

Abstract

In an increasingly competitive level, companies must be able to face competitors who offer similar products. Realizing that the company PT. Adhi Karya Persada Nusantara has been prepared by conducting promotions and preparing adequate facilities to meet the needs and challenges needed by the people of Pekanbaru city. This study aims to determine the implementation of promotions and facilities offered, to determine consumer buying interest, and to determine the effect of promotion and facilities offered on consumer buying interest in Villa Bunga Arengka housing type 70 at PT. Adhi Karya Persada Nusantara. This research is descriptive quantitative with statistical calculation. Statistical analysis used in this research is multiple linear regression. Population in this research is resident of Villa Bunga Arengka type 70 house as much as 150 KK. The sample used in this study taken 50% of the total population is set as many as 70 respondents. The results showed that the promotion of Villa Bunga Arengka housing type 70 at PT. Adhi Karya Persada Nusantara is in the category "agree". This means that the implementation of this housing promotion is perceived by consumers is good. While the score of facilities offered on Villa Bunga Arengka housing type 70 at PT. Adhi Karya Persada Nusantara also in the category "agree". This means that the facilities offered by this company are perceived by consumers very well. Consumer buying interest in Villa Bunga Arengka housing type 70 at PT. Adhi Karya Persada Nusantara is in the category "agree". This means that the products and facilities offered by the company are perceived by consumers very well. And after double linear regression testing is known that the implementation of promotions and facilities offered jointly significant effect on consumer buying interest in Villa Bunga Arengka housing Type 70 PT. Adhi Karya Persada Nusantara
PENGARUH BEBAN KERJA TERHADAP PRODUKTIFITAS KERJA KARYAWAN PADA CV. RIAU PALET PEKANBARU Hendrayani, Hendrayani
Eko dan Bisnis: Riau Economic and Business Review Vol. 12 No. 4 (2021): Dinamika Kinerja, Pelatihan, dan Kepuasan Pelanggan di Era New Normal
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v12i4.366

Abstract

The study was conducted on a CV.  Riau Palet Pekanbaru. Based on the research background mentioned above, the writer can formulate the problem in this research is how the effect of workload on employee productivity in the CV.  Riau Palet Pekanbaru. The purpose of this research was to determine the effect of workload on employee productivity in the CV.  Riau Palet Pekanbaru. The data analysis in this research by using descriptive and quantitative methods. Methods descriptive analysis of data by the decomposition of the theories contained in the bibliography, and are associated with the data obtained from the research that will be collected, classified and tabulated then be concluded. And quantitative methods with simpler linear regression techniques. Samples taken in this study was about 40 people, the research results are seen from the calculation can be obtained by simple linear regression equation is as follows: Y = 66.129-0.700Xhasil simple linear regression has a negative direction of the relationship, the meaning is if the independent variable increases, then the variable is bound to decline. Similarly, the results obtained by the workload has a negative direction of the relationship, ie increasing the workload received by the employee will lower the productivity of the employee. This test is used to see whether the independent variables (Workloads have a significant influence on the dependent variable (labor productivity), with 0.05 then t_tabel values obtained for 2024, ie by the formula t_tabel 1/2 α; n-2 = 0.025; 38). Based on the results of simple linear regression equation equation yields had a negative direction of the relationship, then to use t_tabelnya value becomes -2024, it is because it has a negative direction of the relationship. the value of coefficient of determination of 0.503, or 50.3%, which means that the influence of independent variables (workload) on the dependent variable (labor productivity) is equal to 50.3% while the remaining 49.7% is influenced by a miscellany
PENGARUH PENDIDIKAN dan PELATIHAN DAN MOTIVASI TERHADAP KINERJA PEGAWAI PADA DINAS XYZ PROVINSI RIAU Iskandar, Iskandar; Risman, Risman
Eko dan Bisnis: Riau Economic and Business Review Vol. 12 No. 4 (2021): Dinamika Kinerja, Pelatihan, dan Kepuasan Pelanggan di Era New Normal
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v12i4.367

Abstract

This research was conducted at the Department of Cooperatives and Small and Medium Enterprises Riau Province, located in the Sudirman Complex Lt.4 Pekanbaru Riau Governor's Office. The purpose of this study to analyze the influence of education and training on the performance of employees at the Department of Cooperatives and Small and Medium Enterprises Riau Province, to analyze the effect of motivation on employee performance in the Department of Cooperatives and Small and Medium Enterprises Riau province and to analyze the influence of education and training and motivation on employee performance the Department of Cooperatives and Small and Medium Enterprise Riau Province. To achieve these objectives the research carried out by using a sample of 100 people, using Census. Methods of data analysis using simultaneous test and partial test (multiple linear regression analysis with SPSS Windows version 17). Recommendations can be the author to ask is should service Cooperatives and Small and Medium Enterprises Riau Province regard education as well as training followed by employees and the department should conduct an evaluation of the restrictions that participants will attend training, because employees menaganggap with the restrictions of participants who wish to attend training tantamount to banning employees to increase knowledge to broaden that can support the employee's performance

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