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PENA BANGSA: BISNIS DAN TATA KELOLA PUBLIK ADPTIF
Published by PT. Palem Edukasi Nusantara
ISSN : https://     EISSN : -     DOI : https://doi.org/10.10.69616/pb
Core Subject : Economy, Humanities, Social,
Humanities Economics, Econometrics & Finance Environmental Science Social Sciences
PENA BANGSA is a peer-reviewed academic journal published by PT. Palem Edukasi Nusantara in collaboration with the Faculty of Social and Economic Sciences (FISIE), Universitas Sembilanbelas November Kolaka (USN Kolaka). This journal serves as a platform for scholars, researchers, and practitioners to disseminate conceptual ideas and research findings in the field of public administration and manajemen private. The journal focuses on key issues in the development of public administration and private sector management sciences, including Public Policy Development and Business Management, Public Governance, Corporate Governance, Economic Growth, Digital Transformation, Public Management and Service Innovation, Sustainable Governance, and other specific topics related to public administration and private sector management.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 23 Documents
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Efektivitas Kinerja Aparat pada Kantor Desa Telle Kecamatan Ajangale Kabupaten Bone Putri Dzakilla Handayani; Anisa Fitri; Nina Agustina; Herlina Sukawati; Dewi Sulfa Saguni
PENA BANGSA: Bisnis dan Tata Kelola Publik Adaptif Vol. 2 No. 1 (2026): June 2026
Publisher : PT. Palem Edukasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/pb.v2i1.585

Abstract

This study aimed to analyze the performance effectiveness of Telle Village Office officials, Ajangale District, Bone Regency, assessed through four dimensions: quality of work, quantity of work, task implementation, and responsibility. A descriptive qualitative approach with a single case study design was employed. A total of 19 informants participated, comprising 12 village officials as primary informants and 7 community figures and service recipients as additional informants, selected through purposive sampling. Data were collected through in-depth interviews, observation, and documentation study, then analyzed using the Miles and Huberman interactive model. The findings reveal that the performance effectiveness of Telle Village officials is generally good, reflected in accurate administrative service quality with a document error rate of only 0.7%, consistent work discipline with an average attendance rate of 91% per month, adaptive and citizen-oriented task implementation, and high accountability in managing village administration and finances. This effectiveness is supported by strong organizational commitment, participatory leadership of the village head, harmonious working relationships, and local wisdom values. Remaining challenges include insufficient personnel, inadequate information technology infrastructure, and competency gaps among officials. This study affirms that village officials' performance effectiveness results from the interaction of administrative competence, organizational commitment, leadership, local culture, and work facility support.
Inovasi Pelayanan Publik Berbasis Teknologi Digital: Studi Kasus Implementasi E-Government di Kabupaten Barru Safaruddin; Andi Muhammad Ishak Ismail; Masyitah
PENA BANGSA: Bisnis dan Tata Kelola Publik Adaptif Vol. 2 No. 1 (2026): June 2026
Publisher : PT. Palem Edukasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/pb.v2i1.594

Abstract

This study is motivated by the importance of village public services as a responsibility of the village government to meet community administrative needs in a fast, clear, transparent, and accountable manner. The Bua Village Government in Tellulimpoe District, Sinjai Regency, has a strategic role in providing direct services to the community. However, it still faces several challenges, including limited facilities and infrastructure, unstable internet access, electricity disruptions, and unequal capacity among village officials in using information technology. This study aims to analyze the optimization of public services provided by the Bua Village Government in improving community services and to identify the supporting and inhibiting factors. This research used a descriptive qualitative approach. Data were collected through interviews, observation, and documentation involving the village head, village secretary, village officials, members of the Village Consultative Body, and community service users. Data analysis used the Miles, Huberman, and Saldaña interactive model, consisting of data condensation, data display, and conclusion drawing and verification. The results show that public services in Bua Village have been implemented fairly well. Service effectiveness is reflected in the ability of village officials to complete services according to community needs. Service efficiency is shown through task distribution among officials and relatively fast service processes. Service productivity is reflected in the ability of officials to complete various administrative services despite limited resources. However, service delivery has not been fully optimized due to limited facilities, unstable internet access, electricity disruptions, and unequal digital skills among officials. This study concludes that service optimization should be strengthened through capacity building for village officials, improved service facilities, transparent service standards, and sustainable use of information technology.
Optimalisasi Pelayanan Publik Pemerintah Desa Bua Kecamatan Tellulimpoe Kabupaten Sinjai Andi Mulawangsa Mappakalu; Abd Haris; Lisna Santi; Kiki Rasmala Sani
PENA BANGSA: Bisnis dan Tata Kelola Publik Adaptif Vol. 2 No. 1 (2026): June 2026
Publisher : PT. Palem Edukasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/pb.v2i1.595

Abstract

This study is motivated by the importance of village public services as a responsibility of the village government to meet community administrative needs in a fast, clear, transparent, and accountable manner. The Bua Village Government in Tellulimpoe District, Sinjai Regency, has a strategic role in providing direct services to the community. However, it still faces several challenges, including limited facilities and infrastructure, unstable internet access, electricity disruptions, and unequal capacity among village officials in using information technology. This study aims to analyze the optimization of public services provided by the Bua Village Government in improving community services and to identify the supporting and inhibiting factors. This research used a descriptive qualitative approach. Data were collected through interviews, observation, and documentation involving the village head, village secretary, village officials, members of the Village Consultative Body, and community service users. Data analysis used the Miles, Huberman, and Saldaña interactive model, consisting of data condensation, data display, and conclusion drawing and verification. The results show that public services in Bua Village have been implemented fairly well. Service effectiveness is reflected in the ability of village officials to complete services according to community needs. Service efficiency is shown through task distribution among officials and relatively fast service processes. Service productivity is reflected in the ability of officials to complete various administrative services despite limited resources. However, service delivery has not been fully optimized due to limited facilities, unstable internet access, electricity disruptions, and unequal digital skills among officials. This study concludes that service optimization should be strengthened through capacity building for village officials, improved service facilities, transparent service standards, and sustainable use of information technology.

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