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INTECH - Informatika Dan Teknologi
Published by Universitas Baturaja
ISSN : 27227367     EISSN : 27227367     DOI : https://doi.org/10.54895
Core Subject :
INTECH - Informatika Dan Teknologi published 2 (two) times a year in May and November by the Informatics Study Program, Faculty of Engineering and Computers, Baturaja University which was published for the first time in 2020. The purpose of the INTECH Journal is as a means for publishing papers/articles in the field of Science and Information Technology in the field of use of computers, internet, software and hardware in the field of information technology. In addition, the INTECH journal also covers areas that support the integration and development of technology in other fields.
Arjuna Subject : -
Articles 104 Documents
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SISTEM INFORMASI MANAJEMEN KELUHAN PELANGGAN BERBASIS WEB (PT. Semen Baturaja Tbk Palembang) Akhmad Sayuti
INTECH Vol. 4 No. 2 (2023): INTECH (Informatika Dan Teknologi)
Publisher : Informatics Study Program, Faculty of Engineering and Computers, Baturaja University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/intech.v4i2.2248

Abstract

Customer complaints service is one of the spearheads of increasing customer satisfaction. The intended customer is the employee of the company itself. Coordinated and complete customer complaint handling can provide a positive image of the company / organization. Complete and effective services need to be supported by a coordinated system and cover an entire service cycle that begins with making a complaint, receiving a complaint, updating the complaint status or recapitulation of incoming complaints as a reference for management to assess which domains the customer complains about. This customer complaints management information system is designed to help PT. Semen Baturaja Tbk Palembang to manage and monitor customer complaints. This system focuses on the delivery of complaints from customers based on the type of complaint submitted. Incoming complaints are recorded and then delegated to related parties, as well as monitored the settlement status of the complaint. In this system can also manage customer registrants and company employees to be able to submit complaints and any process in changing the status of complaints or employee data and customer data stored in the report. This system can help management to improve the quality of service, so as to increase customer satisfaction. The method of making the system include system analysis in the form of Flow Chart, system design in the form of Context Diagram, DFD, Use Case Diagram and Activity Diagram The result of the system is applied into web design using PHP programming language and database management using MySQl with Apache web server.
Sistem Informasi Penjualan Hasil Pertanian Berbasis Mobile Ahlis Noor Kholili; Alfin Hidayatulloh
INTECH Vol. 4 No. 2 (2023): INTECH (Informatika Dan Teknologi)
Publisher : Informatics Study Program, Faculty of Engineering and Computers, Baturaja University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/intech.v4i2.2270

Abstract

Aplikasi penjualan hasil pertanian berbasis mobile telah menjadi sebuah solusi inovatif dalam memperkuat sektor pertanian, menghubungkan para petani, pengepul, dan konsumen secara efisien. Dengan perkembangan teknologi, aplikasi ini memungkinkan akses yang lebih mudah terhadap informasi pasar, transaksi, dan distribusi hasil pertanian. Manfaatnya tak hanya terbatas pada peningkatan pendapatan bagi petani, melainkan juga memberikan konsumen akses yang lebih luas terhadap produk pertanian berkualitas. aplikasi berbasis mobile telah mengubah cara penjualan hasil pertanian dilakukan. teknologi ini memberikan efisiensi dalam rantai pasok hasil pertanian, meminimalisir pemborosan, dan membantu dalam menjawab kebutuhan konsumen yang semakin beragam. Aplikasi penjualan hasil pertanian berbasis mobile bukan hanya sebuah alat teknologi, tetapi juga sebuah langkah menuju transformasi positif dalam dunia pertanian.
Implementasi Data Warehouse Pada Toko KC Boutique Crecia Crecia; Michael Junius Aguswan; Andri Wijaya
INTECH Vol. 4 No. 2 (2023): INTECH (Informatika Dan Teknologi)
Publisher : Informatics Study Program, Faculty of Engineering and Computers, Baturaja University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/intech.v4i2.2275

Abstract

Clothing needs are the main thing that must be met. One of them is KC Boutique. This shop sells various women's clothing and is located in West Jakarta. The aim of this research is to create a Data Warehouse because the KC boutique shop still uses the Excel application to input data. This makes it difficult for owners to combine all the data they have. Therefore ETL is the solution to this problem. Where ETL will integrate all databases in a Data Warehouse which, if connected the data will also continue to be automatically updated. Data collection methods are observation and interviews. The method used is the OLAP method with the process namely ETL. The tool used is SQL Server Management Studio. The result of this research is the design of a Data Warehouse that is connected to the KC Boutique store database so that the data is well integrated.
Analisis Layanan Aplikasi Livin by Mandiri Menggunakan Framework ITIL V3 Beni Ariansyah; Tata Sutabri
INTECH Vol. 4 No. 2 (2023): INTECH (Informatika Dan Teknologi)
Publisher : Informatics Study Program, Faculty of Engineering and Computers, Baturaja University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/intech.v4i2.2277

Abstract

Dalam dunia perbankan untuk mewujudkan kepuasan kepada nasabahnya, dari segi pelayanan sangat berpengaruh terhadap profit dan nama baik perusahaan itu sendiri. Salah satunya mobile banking yang menjadi alat untuk membantu nasabah untuk bertransaksi dengan mudah dimana saja dan kapan saja. Pada penelitian ini penulis menganalisis pelayanan pada aplikasi mobile banking Bank Mandiri yaitu Livin by Mandiri menggunakan framework ITIL V3. Tujuan dari penelitian ini untuk meningkatkan kualitas layanan yang ada pada aplikasi Livin by Mandiri. Metode yang digunakan dalam penelitian ini adalah deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara. Dari hasil penelitian menunjukkan bahwa implementasi framework ITIL V3 dapat meningkatkan kepuasan layanan perbankan terutama pada aplikasi Livin by Mandiri dengan penggunaan ITIL V3 Service Management Lifecycle. Dengan penelitian tersebut dapat membantu bank untuk meningkatkan kualitas pelayanan perbankan yang ada di aplikasi Livin by Mandiri.
SISTEM INFORMASI PENGGAJIAN PADA PT.TONGKANG MAS CABANG PENINJAUAN Destiarini Destiarini; Abdul Rahman; Afriantamtomi Afriantamtomi
INTECH Vol. 4 No. 2 (2023): INTECH (Informatika Dan Teknologi)
Publisher : Informatics Study Program, Faculty of Engineering and Computers, Baturaja University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/intech.v4i2.2290

Abstract

Today in the implementation of an employee payroll system in several companies, it is still possible for errors or corruption to occur when many use program packages such as Microsoft Word and Microsoft Excel, for example at PT. The Tongkang Mas Review Branch still uses a payroll information system manually, making it possible for the delivery of results from a data processing to be slow and less effective. So that on the part of the company experienced material losses and on the part of employees the service needs have not been served properly and adequately. Based on these findings and research, the authors try to analyze and design an employee payroll information system at PT. Tongkang Mas the Review Branch. So that it is hoped that later it can reduce the occurrence of misuse of information and be able to serve the information needs of employees quickly and accurately. The method used in conducting this research uses system analysis work steps. In analyzing and designing a system by Tavri D. Mahyuzir which consists of problem definition, feasibility study, system design, system detail, implementation, maintenance, and system evaluation. From the development of this system, the author uses the Microsoft Access application to produce an employee payroll information system design consisting of general system design, input design, output design, and process design, as well as program display design which can later increase work efficiency and effectiveness and increase usage. computer resources.
Menentukan Metode Terbaik Implementasi Enterprise Architecture: Analisis Perbandingan Metode TOGAF dan FEAF Citra Adinda Hartawan; Azmina Zata Ismah; Elis Kholisoh; Mulyanah Mulyanah; Reny Agustina Hasugian; Ali Idrus
INTECH Vol. 5 No. 1 (2024): INTECH (Informatika Dan Teknologi)
Publisher : Informatics Study Program, Faculty of Engineering and Computers, Baturaja University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/intech.v5i1.2322

Abstract

This research explores the implementation of Enterprise Architecture (EA) with a focus on two main methods, namely The Open Group Architecture Framework (TOGAF) and the Federal Enterprise Architecture Framework (FEAF). EA implementation is recognized as the key to integrating business strategy and information technology in organizations. TOGAF offers a structured approach with clear phases, while FEAF is more focused on the government sector with more general guidelines. TOGAF is known for its comprehensive coverage and global support, while FEAF has advantages in the United States government context. Comparative analysis identifies the advantages and disadvantages of both. TOGAF has complexities that can be a challenge, while FEAF may be suboptimal for complex private organizations. The research conclusion highlights that the choice of method depends on the needs and context of the organization. TOGAF may be better suited to a structured and comprehensive implementation, while FEAF may be quicker to implement with a more limited focus. This research provides guidance for decision makers in selecting EA methods that suit the unique characteristics and goals of the organization.
Perancangan Sistem Informasi Desa berbasis Mobile dengan konsep Government To Citizen: Perancangan Sistem Informasi Desa berbasis Mobile dengan konsep Government To Citizen Ahlis Noor Kholili; Muhammad Sulthony
INTECH Vol. 5 No. 1 (2024): INTECH (Informatika Dan Teknologi)
Publisher : Informatics Study Program, Faculty of Engineering and Computers, Baturaja University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/intech.v5i1.2474

Abstract

In the current digital era, the advancement of information technology plays a pivotal role in improving the quality of life in rural communities. This research aims to develop a Mobile-Based Village Information System with a Government-To-Citizen concept, designed to provide easy and swift access to crucial information, including education, culinary, and automotive workshop details within the village environment. The application is equipped with features tailored to facilitate rural residents in accessing relevant information efficiently. The education information feature offers access to educational programs, scholarships, and training opportunities, contributing to the enhancement of literacy levels in the village. Meanwhile, the culinary information feature provides local culinary businesses with the chance to market their products, supporting the economic growth of village residents and ensuring sustainability for Micro, Small, and Medium Enterprises (MSMEs). Furthermore, the automotive workshop information feature streamlines the process of finding workshops or vehicle repair services, supporting the maintenance of residents' vehicles and contributing to the improvement of technical skills and business opportunities in the automotive sector. Research findings indicate that the implementation of this application has a positive impact on simplifying information access, subsequently contributing to the economic development of village residents and revitalizing the MSME sector. Thus, the Mobile-Based Village Information System with a G2C concept not only proves to be an effective solution for information retrieval but also serves as a catalyst for progress and well-being in rural communities in this digital age
Sistem Informasi Percetakan Mandiri Creative Berbasis Website Dengan Menggunakan Codeigniter Destiarini Destiarini
INTECH Vol. 5 No. 1 (2024): INTECH (Informatika Dan Teknologi)
Publisher : Informatics Study Program, Faculty of Engineering and Computers, Baturaja University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/intech.v5i1.2496

Abstract

Meningkatnya perkembangan teknologi informasi dan komunikasi menyebabkan perusahaan-perusahaan dari berbagai bidang mengembangkan bisnis di dunia internet, khususnya perusahaan-perusahaan di bidang industri percetakan. Tujuan penelitian adalah mencari solusi dengan membangun aplikasi percetakan online yang memudahkan konsumen dalam melakukan pemesanan, konsumen hanya perlu memesan jasa percetakan melalui website dimana saja dan kapan saja tanpa datang ke lokasi percetakan. Perusahaan percetakan juga dapat memanfaatkan situs percetakan online sebagai media pemasaran untuk bersaing dengan perusahaan sejenis di wilayah yang lebih luas. Aplikasi percetakan online berbasis website ini dibangun dengan menggunakan metode Waterfall. Dalam penerapannya, metode Waterfall dibagi menjadi beberapa tahapan, dimulai dari analisis kebutuhan, perancangan sistem, perancangan fisik dan pengujian. Hasilnya adalah website aplikasi percetakan online dimana konsumen dapat melakukan pemesanan melalui website tanpa harus datang ke lokasi percetakan, konsumen hanya perlu melakukan transaksi melalui website yang sudah ada. Setelah melakukan konfirmasi pesanan, konsumen dapat memantau progress pesanan yang dapat dilacak secara real time melalui website.
Perancangan Company Profile Berbasis Website Pada Desa Tanjung Kemala Kecamatan Baturaja Timur M Rezy; Pujianto Pujianto; Abdul Rahman
INTECH Vol. 5 No. 1 (2024): INTECH (Informatika Dan Teknologi)
Publisher : Informatics Study Program, Faculty of Engineering and Computers, Baturaja University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/intech.v5i1.2497

Abstract

This study aims to create a website-based Company Profile of Tanjung Kemala Village, East Baturaja District, to facilitate the people of Tanjung Kemala Village. Providing better village profile openness to the community regarding village facilities and village advantages, the company profile website will be an easily accessible source of information for all parties who want to find out more about the village and provide community services Tanjung Kemala Village, East Baturaja District. In designing and building a company profile website in Tanjung Kemala village using WDLC methods, namely Planning, Analysis, Website Design and Development, Testing, Website Implementation and Maintenance. Website creation using codeigniter framework and database using Mysql. This research resulted in a website company profile of village services The proposed web-based can maximize services at the Tanjung Kemala Village Office as planned and provide quick information about health, social education and village profiles. By having a modern and informative company profile website, Tanjung Kemala Village can increase the value of promotion and professionalism in the eyes of the community.
Meningkatkan Efektivitas Antrian Pada Barbershop Dengan Menggunakan Cutman : Penyedia Jasa Booking Barbershop Berbasis Web FADLY RAMDHANI; Alif Fadhlan Fadhilah
INTECH Vol. 5 No. 2 (2024): INTECH (Informatika Dan Teknologi)
Publisher : Informatics Study Program, Faculty of Engineering and Computers, Baturaja University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54895/intech.v5i2.2513

Abstract

Barbershop is now widely recognized in the community. Often people are annoyed by the queues that are full and long waits. Cutman is a web-based application that allows customers to book from home and can choose the time and also choose a haircut that suits the customer at Cutman Barbershop. In this way the customer can access the website, then the customer can make a booking by selecting the time and also the haircut. The Cutman application is designed using Visual Studio code (Vscode), PHP, HTML, Java script, and MySQL. This study uses a Likert scale. With this website, it can help customers in ordering shaving services online.

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