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Publika
Published by Universitas Negeri Surabaya
ISSN : -     EISSN : 2354600X     DOI : https://doi.org/10.26740/publika.v9n2
Core Subject : Social,
Social Sciences
PUBLIKA is available for free (open access) to all readers. The articles in PUBLIKA include developments and researches in Public Policy, Public Management, and Local Administration (theoretical studies, experiments, and its applications).
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 25 Documents
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Search results for , issue "Vol 10 No 3 (2022)" : 25 Documents clear
KUALITAS PELAYANAN KAREPE DIMESEMI BOJO (KAWASAN REHABILITASI PENYANDANG DISABILITAS MENTAL SEJAHTERA MANDIRI KABUPATEN JOMBANG) OLEH DINAS SOSIAL KABUPATEN JOMBANG (STUDI PADA DESA BONGKOT) Muhammad Riski Chisnullah; Meirinawati Meirinawati
Publika Vol 10 No 3 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n3.p937-952

Abstract

Karepe Dimesemi Bojo (Rehabilitation Area for Mentally Disabilities Independent, Jombang Regency) is the service innovations in social sector providing social rehabilitation in Bongkot village. The forms of activities include guidance of psychosocial, mental spiritual, mental health posyandu and work skills. The problems in the implementation are the lack of cooperative family factors in assisting and the training doesn't last long. This study uses a descriptive type research and uses a qualitative and describing service quality with 5 indicators of service quality according to Kotler and Keller (2016) include tangible, reliability, empathy, responsiveness, assurance. Methods of collecting data through interviews, observation and documentation . Data analysis technique with qualitative data analysis which includes data collection, data reduction, data presentation and conclusions. The results showed that tangibles, location, place, equipment and facilities were qualified for service needs. Empathy, service officers have given their care and attention caring and understanding service needs. Reliability, the service has been precise, accurate, and reliable so the effectiveness, and efficiency are achieved. Responsiveness, officers have provided services swiftly and responsively as evidenced by the response of officers in dealing with relapse cases in people with mental disabilities. Assurance, the service guarantee that has been provided is good because the officers have received previous training. Suggestions are to recruit psychiatric medical specialists because there are not yet available psychiatric medical specialists and provide training according to the abilities of persons with disabilities because the training provided has not been fully effective so it is not sustainable.
ANALISIS STRATEGI PENGEMBANGAN RUMAH KHUSUS DAN UMUM DALAM SISTEM INFORMASI PENDATAAN DAN PEMANTAUAN (RUMAHKU SIP) PADA DINAS CIPTA KARYA, PERUMAHAN DAN KAWASAN PEMUKIMAN KABUPATEN GRESIK PROVINSI JAWA TIMUR Reni Agustin; Meirinawati Meirinawati
Publika Vol 10 No 3 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n3.p923-936

Abstract

Minimnya data perumahan, kawasan pemukiman serta pengajuan IMB menyebabkan kurangnya data hunian dalam database pemerintah. Sedangkan, data tersebut sangat dibutuhkan pemerintah dalam menentukan kebijakan mengenai tata ruang. Sebagai salah satu instansi yang bertanggung jawab dalam hal tersebut, DCKPKP Kabupaten Gresik berupaya memberikan solusi untuk mengatasi permasalahan yang timbul tersebut. Tujuan penelitian ini adalah untuk menganalisis strategi pengembangan Rumahku SIP yang dilaksanakan oleh DCKPKP Kabupaten Gresik Provinsi Jawa Timur. Jenis penelitian yang digunakan adalah deskiptif dengan pendekatan kualitatif. Teknik pengumpulan data yang dilakukan adalah melalui wawancara, observasi, serta studi kepustakaan. Teknik analisis data dari penelitian ini menggunakan model Miles dan Huberman dengan menggunakan strategi pengembangan e-government yang sesuai dengan Instruksi Presiden Nomor 3 Tahun 2003 antara lain yaitu: mengembangkan sistem pelayanan yang andal dan terpercaya serta terjangkau oleh masyarakat luas, menata sistem manajemen dan proses kerja pemerintah dan pemerintah daerah otonom secara holistik, memanfaatkan teknologi informasi secara optimal, meningkatkan peran serta dunia usaha dan mengembangkan industry telekomunikasi dan teknologi informasi, mengembangkan kapasitas sumber daya manusia baik pada pemerintah maupun pemerintah daerah otonom, disertai dengan meningkatkan e-literacy masyarakat, melaksanakan pengembangan secara sistematik melalui tahapan yang realistik dan terukur. Hasil dari penelitian ini menunjukkan strategi pengembangan Rumahku SIP oleh DCKPKP Kabupaten Gresik dapat dikatakan berjalan baik, seperti mengembangkan pelayanan yang prima, bekerjasama dengan beberapa organisasi perangkat daerah maupun pengembang perumahan, memanfaatkan perkembangan teknologi dalam bentuk e-government, melakukan pembinaan SDM, hingga pengembangan e-government secara sistematis. Namun, terdapat beberapa kendala yang terjadi. Kendala yang dialami yaitu terdapat beberapa pengembang perumahan yang sulit untuk diajak bekerjasama. Kata Kunci: Strategi, Electronic Government, Rumahku SIP The lack of housing data, residential areas and the application of IMB causes a lack of residential data in the government database. Meanwhile, this data is needed by the government in determining policies regarding spatial planning. As one of the agencies responsible for this matter, DCKPKP Gresik Regency seeks to provide solutions to overcome the problems that arise. The purpose this study was to analyse the development strategy of Rumahku SIP implemented by DCKPKP Gresik Regency, East Java Province. The type of research used is descriptive with a qualitative approach. The data collection technique used is through interviews, observation, and literature study. The data analysis technique from this study uses the Miles and Huberman model by using an e-government development strategy that is in accordance with Presidential Instruction No. 3 of 2003, including: developing a reliable and trusted service system and work processes, the government and autonomous regional governments in a holistic manner, utilize information technology optimally, increase the participation of the business world and develop the telecommunications and information technology industry, develop human resource capacity in both the government and the autonomous regional government, accompanied by increasing community e-literacy, implementing government systematically through realistic and measurable stages. The results of this studi indicate that the Rumahku SIP development strategy by DCKPKP Gresik Regency can be said to be going well, such as developing excellent services, collaborating with several regional apparatus organizations and housing developers, utilizing technological developments in the form of e-government, conducting human resource development, to e-commerce development e-government systematically. However, there were some obtacles that occurred. The obstacle experienced is that there are several housing developers who are difficult to work. Keywords: Strategy, Electronic Government, Rumahku SIP
IMPLEMENTASI KEBIJAKAN KETERBUKAAN INFORMASI PUBLIK DI DINAS PENANAMAN MODAL DAN PELAYANAN PERIZINAN TERPADU SATU PINTU KABUPATEN LAMONGAN Nike Yulis Nur Ivana; Badrudin Kurniawan
Publika Vol 10 No 3 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n3.p995-1008

Abstract

Kebebasan Informasi merupakan hak asasi yang fundamental. Pengalaman selama ini menunjukkan bahwa informasi lembaga pemerintah dan non pemerintah dianggap sulit dijangkau masyarakat. Permasalahan yang diangkat dalam tulisan ini adalah bagaimana Dinas Penanaman Modal dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten Lamongan dalam mengimplementasikan kebijakan keterbukaan informasi publik dalam upaya mewujudkan pemerintahan yang baik. Penelitian ini mengkaji bagaimana implementasi kebjakan keterbukaan informasi publik yang dijalankan oleh Dinas Penanaman Modal dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten Lamongan. Penelitian ini dilakukan dengan menggunakan metode deskriptif kualitatif, dengan pengambilan data data melalui wawancara dan observasi langsung baik di kantor Dinas Penanaman Modal dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten Lamongan maupun pada media digital yang digunakan oleh petugas dalam menyebarluaskan informasi publik. Hasil diperoleh adalah faktor-faktor yang dapat mempengaruhi keberhasilan implementasi kebijakan yaitu faktor standar dan sasaran, sumberdaya, komunikasi, karakteristik agen pelaksana, disposisi implementor, dan kondisi sosial ekonomi politik sudah cukup terpenuhi dengan baik, hanya saja terdapat kendala pada faktor sumberdaya yang perlu ditingkatkan lagi kualitas dari sumber daya manusia dengan melakukan pelatihan- pelatihan, pemahaman yang mendalam tentang standar dan sasaran dan pemahaman daftar informasi yang harus dipublikasikan kepada seluruh staff. Kata Kunci: Impelementasi Kebijakan, Keterbukaan Informasi Publik, Pemerintah Kabupaten Lamongan Freedom of Information is a fundamental human right. Experience so far shows that information from government and non-government institutions is considered difficult to reach by the public. The problem raised in this paper is how the Lamongan Regency One Stop Investment and Licensing Service in implementing public information disclosure policies in an effort to realize good governance. This study examines the implementation of the public information disclosure policy carried out by the Lamongan Regency Investment and One Stop Integrated Licensing Service. This research was conducted using a qualitative descriptive method, with data collection through interviews and direct observation both at the Office of Investment and One Stop Integrated Licensing Service in Lamongan Regency and on digital media used by officers in disseminating public information. The results obtained are the factors that can affect the success of policy implementation, namely standard and target factors, resources, communication, characteristics of implementing agents, disposition of implementors, and socio-economic conditions that have been well met, it's just that there are constraints on resource factors that need to be improved. again the quality of human resources by conducting trainings, in-depth understanding of standards and objectives and understanding of the list of information that must be published to all staff. Keywords: Policy Implementation, Public Information, Lamongan Regency Government
IMPLEMENTASI PEMBELAJARAN TATAP MUKA DIMASA PANDEMI COVID-19 DI MAN 2 LAMONGAN Eli Kurniasari; Tjitjik Rahaju
Publika Vol 10 No 3 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n3.p981-994

Abstract

During the pandemic, the policies of the education industry are constantly changing, what was originally done with face-to-face freedom has evolved from distance learning (PJJ) to limited face-to-face learning (PTM). During the limited PTM implementation, there are 2 learning systems of 50% capacity and 100% capacity, this is adjusted to the regional conditions of each region at the PPKM level. The limited implementation of PTM at MAN 2 Lamongan has shown a difference in the perception of teachers, students and parents about policy acceptance. This presents advantages and disadvantages as well as challenges and obstacles in the implementation of limited CTP. The purpose of the study was to know how to implement PTM at MAN 2 Lamongan during the pandemic and the preparation of schools to implement PTM during the pandemic. The study used descriptive method. The data collection process is obtained through interviews, observations and documentation. The data was processed using Milles and Huberman's analytical techniques including data reduction, data presentation, and drawing conclusions. The objective of this study used four indicators according to George Edward III, including communication, resources, staffing and structure. The results show that a face-to-face learning implementation can work well even if it frequently undergoes policy changes, and there are facilities to support PTM implementation during the pandemic. The challenge encountered when implementing PTM is the undisciplined attitude of the implementer. Meanwhile, the obstacles teachers and students face are related to the short learning time. Keywords: Policy Implementation, Face-to-face Learning, Covid-19
KUALITAS PELAYANAN BRAILLE E-TICKET AND EXTRAORDINARY ACCESS FOR VISUAL DISABILITIES (BREXIT) UNTUK REHABILITASI SOSIAL BINA NETRA OLEH UPT PUSKESMAS JANTI KOTA MALANG Muhammad Reyhan Mumtaz Chaq; Eva Hany Fanida
Publika Vol 10 No 3 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n3.p1009-1024

Abstract

Quality and quality public services and excellent public services cannot be separated from the awareness of the government and the community to improve the quality of public services. Service quality is an effort to meet customer needs in an appropriate manner so that customer needs can be met (Dewi, 2016). Brexit or Braille E-Ticket and Extraordinary Access for Visual Disabilities is a public service innovation for people with visual impairments at UPT Puskesmas Janti, Malang City. This study uses qualitative research methods with data obtained from observations and interviews. This study analyzes service quality based on the theory of Kotler and Keller (2016) which includes the following five dimensions; dimensions of tangibles, reliability, responsiveness, assurance and empathy. The results showed that the Quality of Service of Braille E-Ticket and Extraordinary Access for Visual Disabilities (Brexit) for Blind Social Rehabilitation by UPT Puskesmas Janti Malang City has really tried to provide the best service according to the wishes of patients with visual impairments so that blind patients are loyal. and believe in using Brexit services and other services at the Janti Health Center. Keyword: Service Quality, Brexit, Blind Social Rehabilitation

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