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Manajemen Sumber Daya Manusia
Published by Universitas Slamet Riyadi
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Core Subject : Science,
Decision Sciences, Operations Research & Management
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Articles 14 Documents
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Search results for , issue "Vol. 13 No. 2 (2019): Manajemen Sumber Daya Manusia" : 14 Documents clear
PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PASIEN PENGGUNA BPJS DENGAN KEPUASAN PASIEN SEBAGAI VARIABEL INTERVENING DI POLIKLINIK RAWAT JALAN RSUI BANYU BENING BOYOLALI Sutanto, Heri; Suddin, Alwi; Sriwidodo, Untung
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 13 No. 2 (2019): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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Abstract

This study analyzed the impact of service quality on loyalty through satisfaction of patients on BPJS in Inpatient Hospital Banyu Bening Boyolali.. The purpose of this study was to analyze the impact of service quality on patient loyalty, analyze the influence of service quality on patient satisfaction, patient satisfaction to analyze the effect of patient loyalty, and analyze the impact of service quality on loyalty indirectly through patient satisfaction in patients on inpatient BPJS Hospital Banyu Bening Boyolali.. This type of research used in this study is descriptive and analytical. The samples in this study were 100 patients BPJS users in inpatient wards in hospitals Banyu Bening Boyolali. This study used path analysis techniques. The results of this study that the quality of service has an influence on patient loyalty, service quality has an influence on patient satisfaction, patient satisfaction has an influence on patient loyalty, and service quality has an indirect effect on patient loyalty through patient satisfaction.
EFEK MEDIASI KEPUASAN KERJA PADA PENGARUH MOTIVASI DAN DISIPLIN TERHADAP KINERJA PEGAWAI DINAS PENDIDIKAN KABUPATEN PONOROGO Kadiyanto, Fatarul; Suseno, Y. Djoko; Sutarno, Sutarno
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 13 No. 2 (2019): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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Abstract

This research aims to review the influence in welfare between: (1) motivation to work against, job satisfaction (2) discipline against, job satisfaction (3), employee motivation of the performance (4) discipline against, performance (5) job satisfaction with the performance, (6) effect mediation job satisfaction on the influence of the performance, motivation (7) effect mediation job satisfaction on the influence of the performance discipline employees ponorogo. district education officeThe population employees district education office ponorogo years 2019 106. a number of peopleA sample taken by the use of sampling saturated, where is all employees to the internal ponorogo district education which consisted of 106 employees be used as a subject in this research.Data collection techniques using the survey through test. reliability and validityUsing multiple linear regression analysis techniques by test assumptions, classic the, analysis f test and test the coefficients determined. The results of the study conclusions: (1) motivation significant impact on job satisfaction, (2) discipline significant impact on job satisfaction, 3 (3) motivation significant impact on performance, (4) discipline significant impact on performance (5) satisfaction significant impact on performance, (6) satisfaction work mediate influence on the performance of motivation, (7) satisfaction work mediate influence discipline against the employee performance ponorogo district education office .
PENGARUH INTERNAL MARKETING TERHADAP JOB SATISFACTION DENGAN EMPLOYEE ENGAGEMENT SEBAGAI PEMEDIASI ( Survei Pada Karyawan PT. Bank Mandiri (Persero) Tbk Area Solo) Marjono, Sri; Suddin, Alwi; Suprayitno, Suprayitno
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 13 No. 2 (2019): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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Abstract

The purpose of this study is to analyze the significance of the influence of internal marketing on job satisfaction, the significance of the influence of internal marketing on employee engagement, the significance of the effect of employee engagement on job satisfaction and the role of employee engagement in mediating the influence of internal marketing on job satisfaction on PT employees. Bank Mandiri (Persero) Tbk Solo Area. The population of this study is employees of the units of PT. Bank Mandiri (Persero) Tbk under the coordination of the Solo Area. Samples were taken as many as 97 respondents. Data obtained by distributing questionnaires to research samples. Analysis tool with research instrument test, classic assumption test and path analysis. While for the influence of mediation, testing uses Sobel test. The results of the study show that internal marketing has a significant effect on job satisfaction; internal marketing has a significant effect on employee engagement; employee engagement has a significant effect on job satisfaction and employee engagement does not mediate the influence of internal marketing on job satisfaction.
PENGARUH KEPUASAN KERJA DAN MOTIVASI KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOUR DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL MEDIASI PADA DINAS PERHUBUNGAN KABUPATEN SRAGEN Windiatmoko, Gentur; Wahyudi, Amin; Sutarno, Sutarno
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 13 No. 2 (2019): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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Abstract

This study aims to determine the significant influence between (1) Job satisfaction on organizational commitment; (2) Work motivation towards organizational commitment; (3) Job satisfaction with OCB; (4) Work motivation towards OCB; (5) Organizational commitment to OCB; (6) Job satisfaction with OCB with organizational commitment as a mediating variable; (7) Work motivation towards OCB with organizational commitment as a mediating variable in the Transportation Agency of Sragen Regency. The population of the Sragen Regency Transportation Department employees is 94 people. Samples were taken by census sampling of 94 people. Data collection techniques using a questionnaire through the test of validity and reliability. The analysis technique uses multiple linear regression with the classic assumption test and the Sobel Test. Conclusion of research results; (1) Job satisfaction has a significant effect on organizational commitment. (2) Work motivation has a significant effect on organizational commitment. (3) Job satisfaction has a significant effect on OCB. (4) Work motivation has a significant effect on OCB. (5) Organizational commitment has a significant effect on OCB. (6) Organizational commitment mediates the effect of job satisfaction on OCB. (7) Organizational commitment mediates the effect of work motivation on OCB.

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