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INDONESIA
CITIZEN CHARTER
Published by Universitas Udayana
ISSN : -     EISSN : 28279123     DOI : -
Core Subject : Humanities, Art,
Arts Humanities
Arjuna Subject : -
Articles 25 Documents
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Search results for , issue "Vol 1 No 1 (2016)" : 25 Documents clear
Pengaruh Kualitas Pelayanan Kesehatan Terhadap Kepuasan Pasien Peserta BPJS di Rumah Sakit Tingkat II Udayana Denpasar Dewantari Putri, Ayut; Dewi Pascarani, Ni Nyoman; Dwi Wismayanti, Kadek Wiwin
CITIZEN CHARTER Vol 1 No 1 (2016)
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ABSTRACT Through the National Health Insurance program by BPJS (Badan Penyelenggara Jaminan Sosial), it is expected that access to health care is open for everyone, so that everyone deserves quality health care. Level II Udayana Hospital was originally a hospital serving members of the army, civil servants and their families while the general public only served as minor users. Then the number of patients has increased after the hospital became a BPJS-partner hospital. The aim of this study was to obtain empirical evidence about the effect of the quality of health care on the satisfaction BPJS patient participants in the Level II Udayana Hospital. This research was done by using non-probability sampling and purposive sampling methods. The data collection was done by providing an open questionnaire to a sample of 100 respondents from BPJS inpatients participants at the Level II Udayana Hospital. Indicators in the study were tested using validity and reliability tests. The testing of the hypothesis used multiple linear regression analysis. The results showed that the quality of services which included tangible, empathy, reliability, responsiveness and assurance simultaneously and partially had an effect on patient satisfaction, with the regression equation Y = 1.372 + 0.135 X1 + 0.148 X2 X3 + 0.213 + 0.132 + 0.132 X4 X5. The results of R Square of 0.780 indicated that patient satisfaction was influenced by the quality of service by 78%, while the remaining 22% was explained by other variables not included in this study. Keywords: BPJS, Health Services, Quality of Service
Evaluasi Pelayanan Perusahaan Daerah Air Minum (PDAM) Tirta Mangutama dalam Peningkatan Kepuasan Pelanggan (Studi Kasus Kecamatan Kuta Selatan Kabupaten Badung) Manuartha, I kadek Alit; Pascarani, Ni Nyoman Dewi; Purnamaningsih, Putu Eka
CITIZEN CHARTER Vol 1 No 1 (2016)
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ABSTRACT PDAM Tirta Mangutama is public service who provides managing water clean for community interest in Badung region. PDAM Tirta Mangutama also provides managing water clean in Kuta Selatan, Badung region, which this area having problems within distributed water clean for community. Because of that problems, it is important for increasing public service quality and looking factors and the challenges that inhibitied the better public service quality. In this research, using qualitative descriptive method which is doing data collect with observation and interview also linked with the theory and concept that have been done before. Theory used in this research including public administration theory and focused on service quality concept by Levinne (1990) also customer satisfaction by Freddy Rangkuti (2006). According to Levinne (1990), responsiveness, responsibility, accountability are used for increasing service quality. While according to Freddy Rangkuti (2006) the factors that implied customer satisfaction are value, competitiveness, customer opinions, service stages, and service moments. This factors will be link with PDAM Tirta Mangutama services to customers in Kuta Selatan. The conclusion from this research will be showing that should increasing service quality from PDAM Tirta Mangutama in Kuta Selatan like services for water clean distribution to customers. This is because the services still doesn’t fullfil the demand from around society in Kuta Selatan, so urgently needing for increase service quality became better to customers. Keywords: Public Services, Customer Satisfaction, PDAM Tirta Mangutama
PENGELOLAAN RETRIBUSI PARKIR UNTUK PEMBERDAYAAN MASYARAKAT (STUDI PADA LEMBAGA PEMBERDAYAAN MASYARAKAT KELURAHAN KUTA, KECAMATAN KUTA) Nofitasari, Juwita Vamellia; Bandiyah, Bandiyah; Wismayanti, Kadek Wiwin Dwi
CITIZEN CHARTER Vol 1 No 1 (2016)
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ABSTRACT Parking is a common problem in many area, but parking as one of potential incomes parking is not manage well. Badung Regency as one of potential tourism areas in Bali, especially in Kuta district also face the difficulty in which the volume of vehicles are not balance with the parking lot. Research method that used in this research is descriptive qualitative. To collect the data, the researcher did the field observation and deep interview with the interviewees who to know the information about the parking retribution management and public empowerment in Kuta district. The result from this research are : first, LPM Kuta as parking organizer get profit from parking retribution where by parking retribution that they got, LPM can empowering the people and The Department of transportation, communication and informatics as a coordinator, facilities and infrastructure provider and supervisory management. Second, there are some problems such as parking officer’s fraudulence. The parking officers toke the return by increasing the parking fees and not gave the parking ticket. Third, the income from parking retribution already use by the LPM to empowering the society but still less optimal on empowered the disability. Hopefully, by this research both the government and LPM can monitoring the parking management in field and the disability get the special treat Key words: society empowerment, cooperation, parking retribution
Penerimaan Sumber Daya Manusia Brigadir Polri dalam Perspektif Governance (Studi Penerimaan Sumber Daya Manusia Kepolisian Daerah Bali Tahun Anggaran 2015) Austriani, Ni Luh Putu Vina; Erviantono, Tedi; Purnamaningsih, Eka
CITIZEN CHARTER Vol 1 No 1 (2016)
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ABSTRACT The acceptance about Human Resourcesof Police Brigadir an effort to find a qualified personnel police Brigadir in accordance with prescribed rules, but it always rising the problem in practical level. With the frequent occurrence of the problems at the practical level, researchers reviewing which is relating to the governance as measured by indicators of transparency and accountability. Polda Bali as local police located in the province of Bali which is carrying out of Brigadir implement revenue. In this research use descriptive qualitative method. To obtain the data, the authors did a field observation  as well as in-depth interviews associated with the acceptance of human resources of Police Brigadir in Polda Bali fiscal year 2015. The result of this research are: First the implementation of Police Brigadir revenue in Polda Bali using principles BTAH (Clean, Transparent, Accountable, Humanist) which is used as a reference in the implementation. Second, before the test begins there are the creation of a treaty and signatories of a written or spoken commitment it called pakta intergritas. Third, looking from indicators of transparency in the implementation process of tests Police Brigadir revenue from the beginning to the end already fulfill the transparency but related to the socialization of SMA/SMK is not maximal yet. Fourth, as general looking from indicators of accountability for implementing Police Brigadir revenue has been good although there are differences in the phenomenon of measuring instruments used. This research is expected with the implementation of Police Brigadir revenue of accountability associated with the tool used is prepared. Keywords: Human Resources, Good Governance, Transparency and Accountability.
PENERAPAN GOVERNANCE DALAM IMPLEMENTASI PERDA PENYANDANG DISABILITAS DI KOTA DENPASAR (Studi Kasus Implementasi Peraturan Daerah Provinsi Bali Nomor 9 Tahun 2015 Tentang Perlindungan Dan Pemenuhan Hak Penyandang Disabilitas) Octaviani, Ni Putu Evilia; Erviantono, Tedi; Purnamaningsih, Putu Eka
CITIZEN CHARTER Vol 1 No 1 (2016)
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ABSTRACT In the area of Bali, regulation that related to persons with disabilities is a new thing created by the executive and legislature, then ratified in 2015. The passing of a regulation can not be separated from the implementation of the regulation because the success of regulation is determined by the implementation being done to realize these policies. Given that implementation becomes very important, therefore it will be very important as well for each element associated with regulation to implement the regulation together that provide benefits for persons with disabilities. In this study, the authors use descriptive qualitative research method, which make the process of data collection by observation and interview techniques as well as linking with the existing theory. The theory used is the theory of governance by focusing on the concept of participation, justice, and implementation. The theory and the concept would be attributed to Regulation No. 9 of 2015 on the Protection and Fulfillment of the Rights of Persons with Disabilities, which assessed the participation of the various elements of government, private and community, considering the issues related to persons with disabilities is a cross cutting issue that not only addressed by one side but the various side concerned. So it is with justice that earned by persons with disabilities by the existence of regulation. It will demonstrate the implementation of disabilities Regulation by applying the principles of governance. Keywords: governance, implementation, Regulation No. 9 of 2015, persons with disabilities
ANALISIS GAYA KEPEMIMPINAN KEPALA SEKOLAH DALAM MENINGKATKAN KINERJA GURU (STUDI KASUS SEKOLAH DASAR NEGERI 2 PEMECUTAN KOTA DENPASAR) Anggayani, Ni Luh; Noak, Piers Andreas; Yudharta, I Putu Dharmanu
CITIZEN CHARTER Vol 1 No 1 (2016)
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ABSTRAK Permasalahan gaya kepemimpinan kepala sekolah untuk dapat  meningkatkan kinerja guru agar memajukan kualitas pendidikan merupakan permasalahan yang harus diatasi. Pemecahan masalah tersebut akan diikuti dengan dampak positif oleh masyarakat disekitar, termasuk di Sekolah Dasar Negeri 2 Pemecutan Kota Denpasar, dimana kepala sekolah juga mempergunakan sebuah gaya kepemimpinan dalam meningkatkan kinerja guru yang sesuai dengan kondisi di lingkungan tersebut. Dalam penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Data diperoleh penulis dengan melakukan observasi di lapangan dan melakukan wawancara mendalam dengan narasumber yang berhubungan dengan gaya kepemimpinan kepala sekolah dalam meningkatkan kinerja guru di Sekolah Dasar Negeri 2 Pemecutan Kota Denpasar. Kesimpulan yang diperoleh dalam penelitian ini adalah pertama, Gaya kepemimpinan kepala sekolahdalam meningkatkan kinerja guru padaSekolah Dasar Negeri 2 Pemecutan menggunakan gaya kepemimpinan partisipasi. Kedua, kinerja yang ditunjukkan oleh guru masih rendah Ketiga, Gaya kepemimpinan yang relevan digunakan oleh kepala sekolah SDN 2 Pemecutan dalam meningkatkan kinerja guru adalah gaya kepemimpinan partisipasi ditambah dengan pengawasan yang lebih baik oleh kepala sekolah terhadap kinerja guru. Implikasi dari penelitian ini adalah gaya kepemimpinan kepala sekolah dalam meningkatkan kinerja guru perlu ditingkatkan untuk meningkatkan kualitas pendidikan siswa di lingkungan Sekolah Dasar (SD) Negeri 2 Pemecutan apabila gaya yang digunakan oleh kepala sekolah meningkat maka dapat dipastikan kinerja guru juga meningkat sehingga  berdampak pada kualitas pendidikan yang dihasilkan. Kata Kunci : Gaya Kepemimpinan Kepala Sekolah, Kinerja Guru.
EVALUASI KEBIJAKAN SIMANTRI DI KECAMATAN KINTAMANI, BANGLI. (Kajian Komparasi: Simantri “278” Desa Abuan dan Simantri “113” Desa Mengani Tahun 2014) Santikasari, Ni Putu Budi; Bandiyah, Bandiyah; Supriliyani, Ni Wayan
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ABSTRACT The purpose of this research is to get the actual picture about Simantri's Program evaluation at Kintamani's district, Bangli The method of this research is qualitative comparability to understand how simantri have differences in results between Abuan and Mengani. To collect the data this research use interview, observation, and documents. The result founded in this research which is, performing failing Programs Simantri at Mengani village because of some factor which is, lack of farmer group participations, communication that insufficiently effective among associate and farmer's group member, so the knowledge, attitude, and farmer member action in activity performing programs still less according to working procedure which be applied. Keyword :Public policy, Evaluate Public policy, Simantri's program
PENGARUH IMPLEMENTASI KEARSIPAN TERHADAP EFEKTIVITAS KINERJA PEGAWAI PADA KANTOR DINAS KEPENDUDUKAN DAN CATATAN SIPIL KABUPATEN TABANAN Sari Dewi, Ni Luh Putu Diana; Yudartha, I Putu Dharmanu; Supriliyani, Ni Wayan
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ABSTRACT The purpose of this research is to gain an overview of the actual manner implementation in archival influence on effectiveness of employee performance at the office population and civil registration Tabanan Regency. This study used quantitative research methods. The method of data collection used likert scale and questionnaire method. The instrument was tested use validity and reliability. The data technique used is descriptive analysis, classic assumpation test including normality test  and heteroscedasticity test, to determine the effed of use simple linier regression. The results showed that the effective filling implementation and have a significant positive influence of the effectiveness of employee performance at the office population and civil registration Tabanan Regency. Keyword :  Archives, Employee Performance Effectiveness
Evaluasi Pelaksanaan Program One Village One Product (OVOP) dalam Pemberdayaan Masyarakat di Desa Pelaga, Kecamatan Petang, Kabupaten Badung Pratiwi, Kadek Rianita Indah; Pascarani, Ni Nyoman Dewi; Winaya, I Ketut
CITIZEN CHARTER Vol 1 No 1 (2016)
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ABSTRAK Program OVOP di Desa Pelaga merupakan upaya pemerintah untuk memberdayakan petani dengan pola OVOP melalui koperasi. Tujuan penelitian ini adalah untuk memaparkan evaluasi pelaksanaan Program OVOP di Desa Pelaga dalam pemberdayaan masyarakat dan menelaah kendala yang ada pada pelaksanaan program. Jenis penelitian yaitu deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data meliputi wawancara, dokumentasi dan observasi non partisipan. Sedangkan teknik menganalisis data mulai dari mereduksi data hingga menyimpulkan. Model evaluasi yang digunakan evaluasi CIPP (context, inputs, process, product) dari Stufflebeam dengan informan dari Bidang Bina Usaha Diskoperindag Kabupaten Badung, Koperasi Tani Mertanadi, Kantor Kepala Desa Pelaga dan petani asparagus. Hasil analisis temuan penelitian menunjukkan bahwa Program OVOP yang dilaksanakan di Desa Pelaga dilihat dari keseluruhan aspek sudah berjalan dengan baik. Adapun kendala – kendala yang ditemui dalam pelaksanaan program yaitu sulitnya merubah mindset pola bertani dari tradisional ke modern, pesimistis petani terhadap program baru dan terkait cuaca ekstrem yang mempengaruhi kualitas panen.   Kata Kunci : Evaluasi, Model CIPP, Program OVOP, Pemberdayaan Masyarakat
Pengaruh Kualitas Pelayanan Pajak Terhadap Kepatuhan Wajib Pajak dalam Membayar Pajak Bumi dan Bangunan Perdesaan dan Perkotaan (PBBP2) di Dinas Pendapatan Kota Denpasar Tahun 2015 Putra, Bagus Dwipa Adnyana; Pascarani, Ni Nyoman Dewi; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 1 (2016)
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ABSTRAK Peningkatan wajib pajak dilakukan salah satunya dengan cara meningkatkan kualitas pelayanan. Salah satu pelayanan pajak daerah yang baru ditangani Dinas Pendapatan Kota Denpasar adalah Pajak Bumi dan Bangunan Perdesaan dan Perkotaan (PBBP2). Penelitian ini bertujuan untuk mencari tahu pengaruh kualitas pelayanan pajak terhadap kepatuhan wajib pajak dalam membayar PBBP2. Metode penelitian yang digunakan adalah metode asosiatif pendekatan kuantitatif. Data primer dalam penelitian ini diperoleh melalui penyebaran kuesioner sebanyak jumlah sampel yaitu 100 wajib pajak. Hasil analisis temuan penelitian ini menunjukkan bahwa variabel kepatuhan wajib pajak PBBP2 di Dinas Pendapatan Kota Denpasar dipengaruhi oleh variabel kualitas pelayanan pajak secara positif dan signifikan dengan hasil R2 sebesar 78,4%. Hasil perhitungan regresi linier sederhana menunjukan kepatuhan wajib pajak akan menurun 5,677 apabila kualitas pelayanan konstan. Sebaliknya kepatuhan akan meningkat 0,523 bila kualitas pelayanan meningkat 1%. Dari uji signifikansi diperoleh thitung (18,873) lebih besar dari ttabel (1,984). Kata Kunci: Kualitas Pelayanan, Kepatuhan Wajib Pajak, PBBP2

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